Trusted Agent profile · Hertfordshire
Verified
★★★★★
1,459 reviews across 5 offices and 3 platforms
Ashtons has five offices, in Welwyn Garden City, Harpenden, St Albans, London and Redbourn (Hertfordshire). Together they have 1,459 reviews on three platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Ashtons's five offices, most reviewed first. Each has its own page.
Showing 1,364 reviews on Google only. Show every review
5/5
GoogleWe have had a great experience with Ashtons Redbourn (selling our property) and Ashtons Harpenden (purchasing new property). After almost giving up on the idea of finding our dream home we got a call from Joe one day saying he had found …
What a lovely review Natalie - thank you. We are thrilled to have been able to help you find your dream home and we wish you every happiness in it. The photo looks fantastic. Best wishes from the team at Ashtons
5/5
GoogleColin and the team managed our property extremely well while we went away for 12 months. As it’s our family home and not a buy-to-let business for us, they understood the importance of our needs during our time away and for return. …
Thank you for your kind words and 5* review Lee. We are delighted to hear that Colin and the team were able to make the process as smooth as possible for you. Wishing you all the best back in your family home, from the team at Ashtons
5/5
GoogleThe team at Ashtons Harpenden were very professional during our purchase through them recently. Regardless of which member of the team we were dealing with, they were all quick to respond, polite and obliging with requests. Jonny & Lucy in …
Thank you so much for your kind words and 5* review Holly. It is always so appreciated to hear feedback from our clients and Jonny and Lucy were delighted to have helped you. Wishing you all the best, from the team at Ashtons.
5/5
GoogleWe would like to extend our gratitude to Mr. Robert Ash, the Associate Director, for reaching out on our house anniversary and connecting us with professionals for our new home. …
Such a lovely review, thank you Mr Herman! We're thrilled to hear you're enjoying your new home and we're pleased we could assist you on your anniversary. We look forward to working with you again in the future. Best wishes, the Ashtons team.
5/5
GoogleWe purchased our first house in Harpenden through Ashtons and years later have come full circle to sell it again through them. They provided an excellent service and we are so grateful to Joe who helped us to find and secure our next …
Thank you for taking the time to leave us a review Sejal. We are so pleased to hear that Joe, Rebecca and the team were able to ensure your property journey was as seamless as possible as we do hope to work with you again in the future. Wishing you all the best, the Ashtons team.
5/5
GoogleExcellent service and knowledge throughout the process. Joe and his team provided continuous good advice helping us understand where the market was to sell our house and where to bid in our onward purchase. …
Thank you so much for your 5* review Robert, we're always delighted to receive feedback from our clients. We very much look forward to working with you again the future!
5/5
GoogleJoe and the team at Ashton's have been amazing! We chose Ashton's because we had positive recommendations from friends and family who had used them in the past. The team are so wonderful, attentive and just nice people. They listened to our …
Thank you Emily for taking the time to leave your 5* review. I will pass your kind comments on to the team who will be delighted to hear you were so pleased with the service received. Wishing you all the best for the future, the Ashtons team.
5/5
GoogleFrom the moment we chose to sell our house with Ashtons they have been fantastic! Joe was brilliant updating up with feedback and viewings and sat with us to explain certain feedback and had so much experience with altering price etc. …
Good morning Beth, we're so pleased that Joe and Jonny were able to make your property journey as smooth and stress-free as possible and we thank you for taking the time to leave us a review. Wishing you all the best for the future, the Ashtons team.
5/5
GoogleI recently sold my house with Ashtons Harpenden and the process couldn’t have been easier. Jonny was excellent, he really knew who the buyers for my house would be and got lots of viewings very quickly. I ended up with three offers to …
Thank you for taking the time to leave us a review Rachel. We pride ourselves on our personal, efficient service ensuring the sale process is as smooth as possible so Jonny, Rebecca and the rest of the Harpenden team will be thrilled with your feedback. Best wishes for the future!
5/5
GoogleI cannot fault Ashtons - from the moment that we decided to sell our house right through to exchange of contracts they have been superb. Joe was very professional and attentive, calling us regularly with updates on viewings and giving us …
Thank you so much for your wonderful review Charlotte. We will be sure to pass on your kind words to Joe and Rebecca, who will be delighted. Wishing you all the best in your new home, from the team at Ashtons
1/5
GoogleMy experience with Ashtons was far from positive, and unless significant changes are made, I won't be using their services again. …
We are very sorry that you received a less than acceptable service with your tenancy that ended over 9 months ago. Ashtons always aim to offer our clients our managed services where we have much greater control over the communication, … More
5/5
GoogleWe have both purchased and rented a property out through Ashton’s and each time the service has been impeccable. Joe and the team have great local knowledge and a great network of service providers that help to get deals over the line in a …
Thank you Prab for your 5* review. We're delighted to hear Joe and the team were able to make your property journey as smooth and stress-free as possible. We look forward to working with you again in the future, best wishes, the Ashtons team.
5/5
GoogleColin Hickey stands out head and shoulders above anybody else. I have found letting - and have done through various agents quite tricky especially from the other side of the world. But Colin is always available - at odd hour too - …
Thank you for taking the time to leave your 5* review Elaine, I will pass your comments on to Colin who will be delighted to hear you have been so pleased with the service received. All the very best, the Ashtons team.
5/5
GoogleI've been very pleased with the service we've had from Ashton's in selling my mother's house. Joe and the team have worked hard to keep the sale progressing and have always been pro-active, professional and friendly in their communication. …
Thank you for your review Sue, we're always delighted to head feedback from our clients and are so pleased to hear that Joe, Maggie and the rest of the team in Harpenden were able to make your experience with us a positive one. Best wishes, the Ashtons team.
5/5
GoogleWe sold and purchased house with Ashtons Harpenden in early 2024. It's a highly competitive local market and as it was the first time we were both selling and buying a property, entering the process was extremely stressful for our family. …
Thank you for taking the time to leave your 5* review Nicholas, its very much appreciated. We pride ourselves on our personal, efficient service so we're absolutely thrilled to hear Joe, Greg and the rest of the Harpenden team were able to … More
5/5
GoogleI recently sold my mother’s house through Ashtons Harpenden, following probate. Initially, I was very impressed with Joe’s knowledge of the market, and the long term relationship built with my mother over the years. Joe had lined-up …
Thank you Paul for your wonderful 5* review. I will pass your kind words on to Joe and the team who will be absolutely delighted to hear they were able to ensure the sale of your mothers property was as seamless as possible. We hope to work with you again in the future. All the best, the Ashtons team.
5/5
GoogleAshtons helped my brother and I sell my mother’s house. They are a very friendly crew, easy to talk to and good problem solvers. It took a long time to sell the house due to Probate taking ages, but the team kept our buyers on side and we …
Thank you Fiona for taking the time to leave a review, we pride ourselves on our personal, efficient service so we're thrilled to receive your feedback. We look forward to working with you again in the future, all the best, the Ashtons team.
5/5
GoogleWe have recently bought and sold through Ashtons, and the service was excellent. Greg sold our property and was ambitious but realistic with pricing as the market changed, as well as being helpful and professional throughout. Rebecca …
Good morning Bridgett, thank you for taking the time to leave your 5* review. We are always delighted to receive feedback from our clients and are so pleased to hear the Harpenden team were able to ensure your property journey was as smooth as possible. Wishing you all the very best in your new home, the Ashtons team.
5/5
GoogleAshtons in Harpenden are a fantastic agency who helped us to buy our dream home. From the moment we first viewed the property with a very friendly, personal and professional agent we knew it was the one! …
Thank you Kev for taking the time to leave your wonderful 5* review. We're so pleased to hear Greg and Rebecca were able to ensure your move journey was a seamless as possible and we wish you lots of happiness in your new home, all the best, the Ashtons team.
5/5
GoogleI have recently sold my house with Ashtons’ Harpenden office and the team were superb. Joe really knows the market in and around Harpenden and the team supporting him were efficient and friendly. The service was first class and the team …
Thank you Chris for your wonderful review, I will pass your comments on to Joe and the rest of the Harpenden team who will be delighted to hear how happy you have been with the service received from them. Wishing you all the very best for the future, the Ashtons team.
5/5
GoogleI am delighted to hear that my offer was accepted today. The whole team is professional, friendly and efficient. India keeps informing me about properties I may be interested in. Vicky is cheerful and caring to show us one of the …
Thank you so much for taking the time to leave your review William. It is great to hear your feedback as providing first class service is so important to us. The Harpenden Team look forward to continuing to help ensure the journey to your new property is as smooth as possible.
5/5
GoogleFantastic experience with Ashtons in particular Brad, from start to finish. Keeping us in the loop throughout, providing us with good local options that fit our search and explaining each step of the process in detail which as first time buyers was great. Always happy to receive calls/ texts if we needed them at any time. Highly recommend. Couldn’t have asked for a better service.
5/5
GoogleI had a very positive experience both buying and selling with Ashtons in Stockton Heath. They were extremely helpful, professional and patient at every stage and made the process relatively easy. Thanks guys and particular thanks to Brad who was great to work with.
5/5
GoogleMolly at Ashtons was incredible and we cannot thank her enough. We had a tricky sale process including having to put it back on the market. But Molly was always calm, cheerful and polite and handled everything very professionally. She kept us updated all the way through the process (and it was a long complex process). But thanks to Molly We got through it. HIGHLY RECOMMEND ASHTONS TO ANYONE SELLING THEIR HOME.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Ashtons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Ashtons is among the Lettings Agency of the Year Awards 2016 winners.
Lettings Agency of the Year winners in two years, the group and its branches: 2015, 2016.
Lettings Agency of the Year by year, 20152015 1 Silver Lettings Agency of the Year Awards 2015 winners
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
Ashtons and its branches won ESTAS awards in one year, most recently 2017.
ESTAS winners in one year, the group and its branches: 2017.
ESTAS awards by year, 20172017 1 Gold, 1 Top 3 and 1 Best in County across two branches ESTAS 2017 winners
Source: ESTAS winners lists, as published, linked by year.
Ashtons and its branches won awards at EA Masters in three years, most recently 2022.
EA Masters winners in three years, the group and its branches: 2018, 2021, 2022.
EA Masters by year, 2018 to 20222022 4 Gold across four branches EA Masters 2022 winners
2021 4 Gold across four branches EA Masters 2021 winners
2018 1 Bronze EA Masters 2018 winners
Source: EA Masters winners lists, as published, linked by year.
Ashtons and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2022, 2023, 2025.
British Property Awards by year, 2022 to 20252025 1 Gold The British Property Awards 2025 winners
2023 1 Gold The British Property Awards 2023 winners
2022 1 Gold The British Property Awards 2022 winners
Source: The British Property Awards winners lists, as published, linked by year.
Send Ashtons a message.
Welwyn Garden City has the most, with 478 reviews rated 4.7 out of 5, followed by Harpenden with 337.
The five Ashtons offices, by town:
Yes. In The Trusted Agent 2026 awards, Harpenden won Gold, Welwyn Garden City won Gold and two more branches won Trusted Agent. At The British Property Awards 2025 its branches won 1 Gold award. The group and its branches have also won 16 other industry awards since 2015.
