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Ashtons estate agents in Welwyn Garden City, Harpenden, St Albans and 2 more

4.7

★★★★★ Excellent

1,459 reviews across 5 offices and 3 platforms

www.ashtons.co.uk

Ashtons has five offices, in Welwyn Garden City, Harpenden, St Albans, London and Redbourn (Hertfordshire). Together they have 1,459 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

1,372

Reviews on Google

All 5 offices

Facebook logo

4.3 / 5

86

Reviews on Facebook

All 5 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers1 review

5.0 / 5 Would like to thank Graham Franks for selling our house quickly, and then when the deal fell through, managing to sell again even quicker. This kept the chain ...Richard, 5 December 2016Read the review from sellers

Our offices

Ashtons's five offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,364 reviews on Google only. Show every review

5/5

Google

All the office staff at the Redbourn Ashtons office had fantastic customer service. Emily and Hayley in particular had a lot of tenacity, constant advice and reassurance for us and we were always confident that they would do a thorough viewing on our behalf. Many thanks!

Steve · 5 February 2025 · Ashtons Estate Agency Redbourn

Agent replied · 29 January 2025

Thank you Steve for taking the time to leave us a review. We're thrilled to hear that Emily, Hayley, and the rest of the team provided you with excellent customer service and support. It’s great to know their advice, tenacity, and thoroughness made a difference. We appreciate your kind words. Best wishes, the Ashtons team.

5/5

Google

An excellent service provided to sell my house in Harpenden. Greg was my primary contact. He was professional, communicated really well in all issues, and was supported by a great team in the office. Got a sale in difficult circumstances. I thoroughly recommend them.

Steve · 5 February 2025 · Ashtons St Albans

Agent replied · 17 January 2025

Thank you Steve for your wonderful review. We're so glad to hear that Greg and the team were able to provide you with excellent service and supported you through the process. Your recommendation means a lot. Best wishes, the Ashtons team.

5/5

Google

I have been using Ashtons for several years. The team are excellent. They are very understanding and helpful. I highly recommend their services.

A · 6 January 2025 · Ashtons Estate Agency Welwyn Garden City

Agent replied · 17 January 2025

Thank you AJ for your 5* review and your continued trust in our services. Your recommendation means a lot and we look forward to assisting you in the future. Best wishes, the Ashtons team.

5/5

Google

I have been dealing with Chris now for 7 years letting my properties. He is very professional, trustworthy and is extremely knowledgeable, always giving me valuable advice. Thank you Chris.

Jackie · 6 January 2025 · Ashtons Estate Agency Welwyn Garden City

Agent replied · 24 December 2024

Thank you so much Jackie for your review and your continued custom. We are always delighted to help you. Wishing you all the best, from the team at Ashtons

5/5

Google

I would like to personally thank Chris Haws, for exceptional service in relation to Tenant Selection and screening for our rental property. The unequivocal level of comprehensive detail provided and the highly Personable client relationship we received was above and beyond any other Estate Agencys we contacted. Many thanks!

Nigel · 6 January 2025 · Ashtons Estate Agency Welwyn Garden City

Agent replied · 3 January 2025

Thank you so much for your kind words Nigel. We are thrilled we had the opportunity to help you. Wishing you all the best, from the team at Ashtons

5/5

Google

Professional, helpful and prompt. I felt like I was getting a personal service and wasn't just a generic customer. Chris Haws took me through the entire letting process answering any questions I had and even following up where there where delays. I will use Astons again for future letting or purchase.

Edna · 6 January 2025 · Ashtons Estate Agency Welwyn Garden City

Agent replied · 21 December 2024

Thank you so much for taking the time to leave a review Edna, it's really appreciated. Best wishes, from the team at Ashtons

5/5

Google

Well done again Ashtons for an exemplary service in not only selling our house super quick at a price we wanted but also in finding the perfect new home that suits all our requirements. Especially thanks to Andy Young for sacrificing his lunch hour to assist us. 100pc Lindy and Simon Barnes x.

Lindy · 6 January 2025 · Ashtons Estate Agency Redbourn

Agent replied · 17 January 2025

Thank you Lindy for taking the time to leave us a review. We're delighted to hear your recent property journey was such a positive experience, we will pass on your kind words to Andy and team. We wish you lots of happiness in your new home! Best wishes, the Ashtons team.

5/5

Google

Excellent service, Gemma is always very responsive, sorting out every problem we've had in the first few months of our tenancy.

Jose · 6 January 2025 · Ashtons St Albans

Agent replied · 3 January 2025

Thank you Jose for taking the time to leave your 5* review. We are delighted Gemma has provided such a great service. Wishing you all the best in your new home, from the team at Ashtons

5/5

Google

Ashtons were a pleasure to deal with when viewing and looking to buy a property. Molly was particularly helpful, friendly, and knowledgeable in all our dealings with her. The property we were buying with them unfortunately did not work out, however we wouldn't hesitate to use Ashtons again for either buying or selling.

Lucy · 31 December 2024 · Ashtons London

5/5

Google

Chris Haws helped me move into my new flat. The move went super smoothly and he kept me informed at every step. He was both professional and friendly and i would highly recommend Will

Will · 30 December 2024 · Ashtons Estate Agency Welwyn Garden City

Agent replied · 28 February 2025

We're delighted to read your review Will, thank you so much. We're glad Chris could help your move go so smoothly. Wishing you all the best in your new home, the team at Ashtons

5/5

Google

I'm am so impressed with how Chris Haws is always attentive, professional and very helpful which makes our experience with Ashtons so easy that's why I would recommend anyone who needs to rent a property to get in touch with Chris Haws at Ashtons.

Martin · 20 December 2024 · Ashtons Estate Agency Welwyn Garden City

Agent replied · 20 December 2024

Thank you Martin for taking the time to leave such a wonderful review - we will be sure to pass on your comments to Chris who will be delighted! Wishing you all the best, the team at Ashtons

5/5

Google

Chris Haws helped me move into my new flat. The move went super smoothly and he kept me informed at every step. He was both professional and friendly and i would highly recommend Will

Willi · 17 December 2024 · Ashtons Estate Agency Welwyn Garden City

Agent replied · 21 December 2024

We're delighted to read your review Will, thank you so much. We're glad Chris could help your move go so smoothly. Wishing you all the best in your new home, the team at Ashtons

5/5

Google

We have let properties with Ashton's for a long time, our main point of contact is Chris Haws, who is always quick to respond and provides helpful advice throughout the process.

Jessica · 13 December 2024 · Ashtons Estate Agency Welwyn Garden City

Agent replied · 20 December 2024

Thank you so much for your 5* review Jessica, and for choosing us. We are always delighted to help! Best wishes from the team at Ashtons

5/5

Google

Stephen, Rebecca and the rest of the team at Ashtons provide an ideal seamless customer experience. Their new Assured Move scheme is a real game changer saving both sellers and buyers valuable time. Highly recommended.

John · 9 December 2024 · Ashtons Estate Agency Welwyn Garden City

Agent replied · 18 December 2024

Thank you for your fantastic feedback John! We're delighted to hear that Stephen, Rebecca, and the team provided a seamless experience for you. It’s great to know our new Assured Move scheme made such a positive impact, it really is designed to save time and simplify the process. Your recommendation means so much to us. Wishing you all the best, the Ashtons team.

5/5

Google

Excellent, professional service from start to finish of our recent sale. I would highly recommend them.

Nicola · 7 December 2024 · Ashtons St Albans

Agent replied · 3 December 2024

Thank you Nicola for your 5* review, we appreciate your feedback and look forward working with you again in the future. Best wishes, the Ashtons team.

5/5

Google

Molly and Ashton’s were brilliant throughout the process of buying our first home, with Molly making the whole process as stress-free as possible. We can’t recommend these enough!

A · 1 December 2024 · Ashtons London

5/5

Google

Amazing service from Richard and his team at Ashtons when selling my house! His experience and knowledge helped me greatly. Highly recommend.

Kazzie · 30 November 2024 · Ashtons Estate Agency Welwyn Garden City

Agent replied · 3 December 2024

Thank you Kazzie for your review. Its great to hear you were pleased with service Richard and his team were able to provide during your recent sale. Wishing you all the best, the Ashtons team.

5/5

Google

We have had a great experience with Ashton's over the years. First of all buying our home from them, and now selling. They have been very efficient and easily contactable making the process of selling our house a lot less stressful. Gail has done a fantastic job of producing our brochure and making the property searchable across many of the house searching websites.

Ryan · 27 November 2024 · Ashtons Estate Agency Welwyn Garden City

Agent replied · 3 December 2024

Thank you Ryan for taking the time to leave us a review. We're delighted to have been part of both your home-buying and selling journeys and to hear we have helped make the process smoother for you. Gail will be thrilled to know her efforts made a difference. Wishing you every success with your sale, the Ashtons Team.

5/5

Google

Richard Fossey and Emily Ward are amazing people that I worked along side with for a number of years now, always helpful and friendly

Kendall · 21 November 2024 · Ashtons Estate Agency Welwyn Garden City

Agent replied · 3 December 2024

Thank you Kendall for your 5* review. We will pass on your kind words to Richard and Emily who will be thrilled and look forward to working with you again in the future. Best wishes, the Ashtons team.

5/5

Google

Molly was really nice and helpful in liaisoning with the purchase of my new property. The progress with the seller was transparent and Molly responded to our queries promptly and professionally. I recommend Ashtons!

Marco · 1 November 2024 · Ashtons London

5/5

Google

We recently sold our property with Ashtons Harpenden, and they turned a very stressful process into a much easier one! From the initial valuation to the day we handed over the keys, the team were brilliant, particularly Greg, Jonny and Ryan. But that said, no matter which member of the team we were dealing with, the service was excellent. Viewing feedback and progress updates were given frequently, and it was always easy to get hold of someone if needed. Would highly recommend Ashtons for any future property services.

Lucy · 23 October 2024 · Ashtons Estate Agency Harpenden

Agent replied · 29 October 2024

Thank you Lucy for taking the time to leave us a review. We pride ourselves on our personal, efficient service and ensuring the sale process is as smooth as possible for our clients, so we're absolutely delighted to hear your feedback. Wishing you all the best, the Ashtons team.

5/5

Google

Kirsty Twydell was absolutely fantastic in finding a property for me in a short space of time. Kirstys professionalism was outstanding throughout giving me regular updates and worked with me through all checks and paperwork that was …

Gary · 20 October 2024 · Ashtons Estate Agency Harpenden

Agent replied · 25 June 2024

Thank you Gary for your 5* review, Kirsty will be delighted with your comments and we look forward to continuing to work with you. All the best, the Ashtons team.

5/5

Google

A very good experience from the start. We felt very confident with the advice offered. Viewings were handled well and feedback was always timely and helpful. Now in the conveyancing process, Ryan continues to communicate with us, keeping …

Linda · 20 October 2024 · Ashtons Estate Agency Harpenden

Agent replied · 11 June 2024

Thank you for taking the time to leave your 5* review Linda. We pride ourselves on our personal, efficient service and ensuring the sale process is as smooth as possible for our clients, so we're absolutely delighted to hear your feedback. We wish you all the best in your new home, the Ashtons team.

5/5

Google

We found our dream home through Ashtons Hitchin but for most of the purchase process we dealt with Rebecca at Ashtons Harpenden, who could not have been more helpful, proactive and genuinely just lovely. …

Yufan · 20 October 2024 · Ashtons Estate Agency Harpenden

Agent replied · 24 May 2024

What a wonderful review Yufan, thank you so much for taking the time to leave it. We are thrilled to hear how positive your experience was and delighted Rebecca could help make it as painless as possible. We will be sure to pass on your comments to her. Wishing you all the best in your new home, from the team at Ashtons.

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Awards

The Trusted Agent 2026 results for Ashtons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Ashtons is among the Lettings Agency of the Year Awards 2016 winners.

Lettings Agency of the Year winners in two years, the group and its branches: 2015, 2016.

Lettings Agency of the Year by year, 2015

Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.

ESTAS

Ashtons and its branches won ESTAS awards in one year, most recently 2017.

ESTAS winners in one year, the group and its branches: 2017.

ESTAS awards by year, 2017

  • 2017 1 Gold, 1 Top 3 and 1 Best in County across two branches ESTAS 2017 winners

    • GoldESTAS 2017: Sales, South East (Hertfordshire & Middlesex)St Albans
    • Top 3ESTAS 2017: Sales, South East (Hertfordshire & Middlesex)Harpenden
    • Best in County (1)ESTAS 2017

Source: ESTAS winners lists, as published, linked by year.

EA Masters

Ashtons and its branches won awards at EA Masters in three years, most recently 2022.

EA Masters winners in three years, the group and its branches: 2018, 2021, 2022.

EA Masters by year, 2018 to 2022

Source: EA Masters winners lists, as published, linked by year.

More industry awards: The British Property Awards

The British Property Awards

Ashtons and its branches won awards at The British Property Awards in three years, most recently 2025.

British Property Awards winners in three years, the group and its branches: 2022, 2023, 2025.

British Property Awards by year, 2022 to 2025

Source: The British Property Awards winners lists, as published, linked by year.

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Questions about Ashtons

Which Ashtons office has the most reviews?

Welwyn Garden City has the most, with 478 reviews rated 4.7 out of 5, followed by Harpenden with 337.

Where are the Ashtons offices?

The five Ashtons offices, by town:

  • Harpenden: 10 High Street, Harpenden, Hertfordshire, AL5 2TB
  • London: 140 Gloucester Avenue, London, NW1 8JA
  • Redbourn: 48 High Street, Redbourn, Hertfordshire, AL3 7LN
  • St Albans: 10 London Road, St Albans, Hertfordshire, AL1 1NG
  • Welwyn Garden City: 29 Wigmores North, Welwyn Garden City, Hertfordshire, AL8 6PG
Has Ashtons won any awards?

Yes. In The Trusted Agent 2026 awards, Harpenden won Gold, Welwyn Garden City won Gold and two more branches won Trusted Agent. At The British Property Awards 2025 its branches won 1 Gold award. The group and its branches have also won 16 other industry awards since 2015.

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