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Ashtons estate agents in Welwyn Garden City, Harpenden, St Albans and 2 more

4.7

★★★★★ Excellent

1,459 reviews across 5 offices and 3 platforms

www.ashtons.co.uk

Ashtons has five offices, in Welwyn Garden City, Harpenden, St Albans, London and Redbourn (Hertfordshire). Together they have 1,459 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

1,372

Reviews on Google

All 5 offices

Facebook logo

4.3 / 5

86

Reviews on Facebook

All 5 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Ashtons's five offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,364 reviews on Google only. Show every review

5/5

Google

We sold with Ashton’s St Albans and would highly recommend their service. Thanks

Ollie · 6 March 2025 · Ashtons St Albans

Agent replied · 20 March 2025

Thank you Ollie for taking the time to leave us a 5* review, we're delighted to hear you were pleased with the service and your recommendation is most appreciated. Best wishes, the Ashtons team.

5/5

Google

First class service from the outset. Everything so far has gone smoothly & we really appreciate Tony, Jamie, Liz & Gail keeping us informed throughout the process. Will have no hesitation in recommending Ashtons to others.

Brian · 4 March 2025 · Ashtons Estate Agency Welwyn Garden City

Agent replied · 21 March 2025

Thank you Brian for your 5* review. Tony, Jamie, Liz and Gail will be so pleased to hear you're happy with the service they are providing, your kind words will be passed on to them and we appreciate your recommendation. Best wishes, the Ashtons team.

5/5

Google

Excellent service.from start to finish Ashtons went above and beyond. Nothing was too much trouble. Would highly recommend. Thank you very much

Sandra · 3 March 2025 · Ashtons Estate Agency Harpenden

Agent replied · 28 April 2025

Thank you Sandra for your 5* review. We pride ourselves on our personal, efficient service so we're delighted with your feedback and will pass your kind comments on to the team in Harpenden. Wishing you all the best, the Ashtons team.

5/5

Google

Rating only, no written review.

Geeta · 3 March 2025 · Ashtons Estate Agency Redbourn

Agent replied · 8 November 2024

Thank you so much for taking the time to leave your 5* review Geeta. Many thanks, from the team at Ashtons

5/5

Google

We have had a great experience with Ashton's and have found them very responsive and professional to deal with. Would highly recommend.

Doug · 3 March 2025 · Ashtons Estate Agency Redbourn

Agent replied · 16 October 2024

Thank you for taking the time to leave us a review Doug. Client feedback is really important to us so we're delighted to receive your positive comments. Best wishes, the Ashtons team.

5/5

Google

Bought our house 12 years ago and have just sold. Excellent customer care from Ashtons at all times.

Sue · 3 March 2025 · Ashtons Estate Agency Redbourn

Agent replied · 26 September 2024

Thank you Sue for taking the time to leave us a review. We're thrilled to hear you were so pleased with the service received. Wishing you all the best, the Ashtons team.

4/5

Google

Despite the long time it took to sell our house, when a sale was made, the progression team stayed with us through a difficult process on our new property and chased up all the parties involved making sure our buyers were still on board

Graham · 3 March 2025 · Ashtons Estate Agency Redbourn

Agent replied · 2 September 2024

Thank you Graham for your review. We're delighted to hear our sales progression team were on hand to ensure the sales process was as smooth as possible for you. Wishing you the very best, the Ashtons team.

5/5

Google

Everyone at Ashtons Redbourn has been fantastic with our house purchase, assisting us with anything we need and always responding very quickly. Hayley has been wonderful helping us liaise with our vendor to arrange surveys etc and answer any additional questions we have. Highly recommend.

Tanya · 1 March 2025 · Ashtons Estate Agency Redbourn

Agent replied · 20 March 2025

Thank you Tanya for your 5* review! We're delighted to hear your feedback and will pass your kind words on to Hayley and the rest of the Redbourn team. Wishing you lots of happiness in your new home, the Ashtons team.

5/5

Google

We are very pleased that we decided to use Ashton's to sell our mother’s house. Very professional service and the emails from Gail were very easy to understand.

Jeff · 1 March 2025 · Ashtons Estate Agency Welwyn Garden City

Agent replied · 18 March 2025

Thank you Jeff for your 5* review, we're thrilled to hear you were so pleased with the service received from Gail and the team in Welwyn Garden City. We do hope to work with you again in the future, best wishes, the Ashtons team.

5/5

Google

So grateful to Hayley for her support during what is said to be one of the most stressful life events! Hayley is so kind, accommodating and goes through each stage with compassion and professionalism! Not looking to buy again soon but would jump at the chance to work with her again!

Hayley · 28 February 2025 · Ashtons Estate Agency Redbourn

Agent replied · 19 March 2025

Thank you Hayley for your wonderful review. We're thrilled to hear that Hayley was able to make what can be a stressful situation such a positive experience for you. We look forward to working with you again at some point in the future. Wishing you all the best in your new home, the Ashtons team.

5/5

Google

Andy and the team were extremely helpful from start to finish with the purchase of our property. They communicated clearly and were very quick to get back to us on any queries that we had. Thank you! Would highly recommend!

Andrea · 26 February 2025 · Ashtons Estate Agency Redbourn

Agent replied · 19 March 2025

Thank you Andrea for taking the time to leave us a review. We're delighted to hear that Andy at the rest of the team in Redbourn were able to guide you through your property purchase and we wish you lots of happiness in your new home. All the best, the Ashtons team.

4/5

Google

Generally good but could improve handover of utilities with access for meter readings.

Steve · 26 February 2025 · Ashtons Estate Agency Welwyn Garden City

Agent replied · 20 March 2025

Thank you Steve for taking the time to leave your review, feedback from our clients is important to us. We are, of course, disappointed to hear your comments in relation to the handover of utilities. It is our understanding that the key for … More

5/5

Google

Ashton’s have been fantastic helping us find our rental property. I dealt with Oliver and found him very professional. I would 100% recommend Ashtons. He is a great help.

Dinesh · 21 February 2025 · Ashtons Estate Agency Harpenden

Agent replied · 24 February 2025

Thank you Dinesh for taking the time to leave us a review. We're delighted to hear Oliver was on hand to assist with your recent rental and appreciate your recommendation, we wish you lots of happiness in your new home, the Ashtons team.

5/5

Google

Emily at Ashtons in Redbourn has been so helpful in guiding us through the sale of our property, from realistic and honest initial conversations to the point of offer acceptance. Her knowledge and communication has been exemplary, and this is so important when there is a lot at stake! We can't recommend her enough.

Sue · 21 February 2025 · Ashtons Estate Agency Redbourn

Agent replied · 28 February 2025

Thank you so much Sue for your wonderful feedback. We're thrilled to hear that Emily provided such valuable support throughout your sale. Clear communication and honest guidance are key, and we're glad she made the process smoother for you. Wishing you all the best for a speedy completion, the Ashtons team.

5/5

Google

A big thank you to the team at Ashtons and in particular to Alix, Sandy, Alex, Andrew and Jayne for guiding and supporting us when recently selling our house. Good communication and very responsive throughout the process.

Ellen · 21 February 2025 · Ashtons St Albans

Agent replied · 24 February 2025

Thank you Ellen for your 5* review. We're thrilled to hear that the team in St Albans were on hand to guide you through your recent sale. We will pass on your kind words and wish you all the best. The Ashtons team.

5/5

Google

Great help getting us into our dream home!

Aaron · 14 February 2025 · Ashtons Estate Agency Redbourn

Agent replied · 28 February 2025

Thank you Aaron for your 5* review. We're so pleased we were able to assist you in the purchase of your dream home! We wish you lots of happiness! All the best, the Ashtons team.

5/5

Google

Emily and Andy were fantastic with the sale of our property. All the team at Ashtons Redbourn were brilliant, wouldn’t use anyone else.

Rich · 14 February 2025 · Ashtons Estate Agency Redbourn

Agent replied · 11 February 2025

Thank you Rich for your 5* review. We're thrilled to hear Emily, Andy and the rest of the team in Redbourn were able to make your recent property sale such a positive experience for you. We look forward to working with you again in the future, best wishes, the Ashtons team.

5/5

Google

Purchased property through Ashtons, the whole team in St albans have made the whole process very easy from point of viewing to exchange. Hannah Croft has a very professional approach. found it easy to speak with her and always got back to me in a timely manner.

Kevin · 14 February 2025 · Ashtons St Albans

Agent replied · 24 February 2025

Thank you Kevin for taking the time to leave your 5* review. We're always delighted to hear feedback from our clients and are so pleased the team in Ashtons and Hannah were able to make your recent purchase such a positive experience for you. Wishing you all the best, the Ashtons team.

5/5

Google

Liz was fantastic during the negotiations for our new flat and was very helpful and responsive.

James · 5 February 2025 · Ashtons Estate Agency Welwyn Garden City

Agent replied · 29 January 2025

Thank you James for your 5* review, we will pass on your kind words to Liz who will be delighted to hear you were happy with the service provided. Wishing you all the best, the Ashtons team.

5/5

Google

Ashtons have been very professional, personable and efficient with my property sale . Ryan deserves a special mention for rapport building, understanding and helpfulness. Thank you to all the team.

Jan · 5 February 2025 · Ashtons Estate Agency Harpenden

Agent replied · 7 February 2025

Thank you Jan for taking the time to leave us a review. We're delighted to hear that Ryan and the team were able to ensure your recent sale was a positive experience for you. We will pass on your kind words. Best wishes, the Ashtons team.

5/5

Google

Thanks to Greg and the team at Ashtons Harpenden for all their help and support selling our property. We have not sold a property for many years and their guidance and experience made the process much easier for us.

Roger · 5 February 2025 · Ashtons Estate Agency Harpenden

Agent replied · 18 February 2025

Thank you Roger for your 5* review. We're so pleased we were able to assist you in the sale of your property and help to make the process and smooth as possible for you. Wishing you all the best for the future, the Ashtons team.

5/5

Google

Dealing with Ryan has been a pleasure. Very professional and always has a positive attitude.

James · 5 February 2025 · Ashtons Estate Agency Harpenden

Agent replied · 5 February 2025

Thank you James for your 5* review. We're so pleased to hear that Ryan's positive attitude and professionalism made your recent property journey such a pleasant experience. We look forward to working with you again in the future. Best wishes, the Ashtons team.

5/5

Google

Greg was fabulous at Ashton’s. Very reliable and always got in touch with information when he said he would. He managed a timely and complex chain through to completion. Highly recommend

Liz · 5 February 2025 · Ashtons Estate Agency Harpenden

Agent replied · 29 January 2025

Thank you Liz for your 5* review. We’re delighted to hear that Greg’s reliability and dedication made such a positive impact and helped navigate a complex chain to completion. Your recommendation means a lot to us. Wishing you all the best, the Ashtons team.

5/5

Google

Purchased our new family home. Andy and his team were extremely helpful during and even after. Top man.

W · 5 February 2025 · Ashtons Estate Agency Redbourn

Agent replied · 5 February 2025

Thank you for your kind words! We're so pleased to hear that Andy and the team were able to support you throughout your property journey. Wishing you and your family many happy years in your new home, the Ashtons team.

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Awards

The Trusted Agent 2026 results for Ashtons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Ashtons is among the Lettings Agency of the Year Awards 2016 winners.

Lettings Agency of the Year winners in two years, the group and its branches: 2015, 2016.

Lettings Agency of the Year by year, 2015

Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.

ESTAS

Ashtons and its branches won ESTAS awards in one year, most recently 2017.

ESTAS winners in one year, the group and its branches: 2017.

ESTAS awards by year, 2017
  • 2017 1 Gold, 1 Top 3 and 1 Best in County across two branches ESTAS 2017 winners

    • GoldESTAS 2017: Sales, South East (Hertfordshire & Middlesex)St Albans
    • Top 3ESTAS 2017: Sales, South East (Hertfordshire & Middlesex)Harpenden
    • Best in County (1)ESTAS 2017

Source: ESTAS winners lists, as published, linked by year.

EA Masters

Ashtons and its branches won awards at EA Masters in three years, most recently 2022.

EA Masters winners in three years, the group and its branches: 2018, 2021, 2022.

EA Masters by year, 2018 to 2022

Source: EA Masters winners lists, as published, linked by year.

More industry awards: The British Property Awards

The British Property Awards

Ashtons and its branches won awards at The British Property Awards in three years, most recently 2025.

British Property Awards winners in three years, the group and its branches: 2022, 2023, 2025.

British Property Awards by year, 2022 to 2025

Source: The British Property Awards winners lists, as published, linked by year.

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Questions about Ashtons

Which Ashtons office has the most reviews?

Welwyn Garden City has the most, with 478 reviews rated 4.7 out of 5, followed by Harpenden with 337.

Where are the Ashtons offices?

The five Ashtons offices, by town:

  • Harpenden: 10 High Street, Harpenden, Hertfordshire, AL5 2TB
  • London: 140 Gloucester Avenue, London, NW1 8JA
  • Redbourn: 48 High Street, Redbourn, Hertfordshire, AL3 7LN
  • St Albans: 10 London Road, St Albans, Hertfordshire, AL1 1NG
  • Welwyn Garden City: 29 Wigmores North, Welwyn Garden City, Hertfordshire, AL8 6PG
Has Ashtons won any awards?

Yes. In The Trusted Agent 2026 awards, Harpenden won Gold, Welwyn Garden City won Gold and two more branches won Trusted Agent. At The British Property Awards 2025 its branches won 1 Gold award. The group and its branches have also won 16 other industry awards since 2015.

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