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Ashtons estate agents in Welwyn Garden City, Harpenden, St Albans and 2 more

4.7

★★★★★ Excellent

1,459 reviews across 5 offices and 3 platforms

www.ashtons.co.uk

Ashtons has five offices, in Welwyn Garden City, Harpenden, St Albans, London and Redbourn (Hertfordshire). Together they have 1,459 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

1,372

Reviews on Google

All 5 offices

Facebook logo

4.3 / 5

86

Reviews on Facebook

All 5 offices

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers1 review

5.0 / 5 Would like to thank Graham Franks for selling our house quickly, and then when the deal fell through, managing to sell again even quicker. This kept the chain ...Richard, 5 December 2016Read the review from sellers

Our offices

Ashtons's five offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,364 reviews on Google only. Show every review

5/5

Google

I met several agents before making the decision to market my property with Ashtons. It was Joe Wilkes who made my mind up with his honesty, professionalism, optimism and all round positive 'aura' I knew I was in safe hands. My property sold within 2 weeks of going to market, thanks to Joe.

C · 13 March 2025 · Ashtons Estate Agency Harpenden

Agent replied · 21 August 2024

Thank you for taking the time to leave us a review. It's great to hear that we stood out from the competition and that you were so pleased with service provided by Joe and the rest of the team in Harpenden, they will be delighted with your feedback. Wishing you the best, the Ashtons team.

5/5

Google

Many thanks to Ashtons in making the purchase of my first property as smooth sailing as possible. A special mention to Jonny & Rebecca who were helpful and professional throughout the whole process.

Olly · 13 March 2025 · Ashtons Estate Agency Harpenden

Agent replied · 21 August 2024

Thank you Olly for taking the time to leave us a review. We're so pleased to hear Jonny, Rebecca and the rest of the team were able to ensure your first property purchase was a positive experience for you. We hope to work with you again in the future. Best wishes, the Ashtons team.

5/5

Google

Thank you Kirsty and Ashtons Harpenden - extremely helpful, personable, professional - excellent customer service every single time

Tugce · 13 March 2025 · Ashtons Estate Agency Harpenden

Agent replied · 28 June 2024

Thank you Tugce for your kind words and 5* review. We are delighted Kirsty and the team were able to help. Wishing you all the best, from the team at Ashtons

5/5

Google

I would like to thank the Ashtons team, especially Kirsty, for making a complicated process easy for me.

Koray · 13 March 2025 · Ashtons Estate Agency Harpenden

Agent replied · 28 June 2024

Thank you very much for your 5* review Koray. We are so pleased to hear Kirsty made the process so easy for you. Wishing you all the best, from the team at Ashtons

5/5

Google

Rebecca is fantastic. The support we received from her was proactive, helpful and always friendly. Our selling process had a long complicated chain and Rebecca ensured we were constantly informed and she pushed at the appropriate times. If you get a choice, ask for Rebecca to be assigned to help you, you will not be disappointed.

Peter · 13 March 2025 · Ashtons Estate Agency Harpenden

Agent replied · 28 June 2024

Thank you for taking the time to leave such a wonderful review Peter. We are delighted Rebecca was able to support you so well. Wishing you all the best in your new home, from the team at Ashtons

5/5

Google

Colin has done an awesome job, beyond my expectations, with renting my property. This includes recommending improvements and tradesmen, as well as achieving a great rental within a short space of time.

Mark · 13 March 2025 · Ashtons Estate Agency Harpenden

Agent replied · 25 June 2024

Thank you Mark for your 5* review, its wonderful to hear that Colin and the team have been on hand to help with all stages of your letting journey and we look forward to continuing to work with you! All the best, the Ashtons team.

5/5

Google

Friendly, thoughtful experienced professional

Karin · 13 March 2025 · Ashtons Estate Agency Harpenden

Agent replied · 25 June 2024

Feedback from our clients is very important to us so thank you for taking the time to leave your review Karin. Best wishes, the Ashtons team.

5/5

Google

Kirsty of Ashtons has been brilliant, found me a new tenant really quickly, has been efficient and answers emails and my queries quickly.

Chris · 13 March 2025 · Ashtons Estate Agency Harpenden

Agent replied · 11 June 2024

Thank you for your 5* review Chris, we will pass your kind comments on to Kirsty who will be pleased to hear you were so happy with the service she was able to provide you in the reletting of your property. We look forward to continuing to work with you. All the best, the Ashtons team.

5/5

Google

I don’t generally offer reviews however I would like to comment on how satisfied I have been with Colin at Ashtons who has assisted in every step of the way through tenant vacancy, works carried out and the move in for the new tenant. Much appreciated

David · 13 March 2025 · Ashtons Estate Agency Harpenden

Agent replied · 11 June 2024

Thank you David for your review. Its wonderful to hear that Colin has been on hand to assist you with all stages of your letting journey and we look forward to continuing to work with you. All the best, the Ashtons team.

5/5

Google

Professional and responsive team. Fantastic service overall!!!

Oshan · 13 March 2025 · Ashtons Estate Agency Harpenden

Agent replied · 11 June 2024

Thank you Oshan for your review, we are always delighted to receive feedback from our clients! Best wishes, the Ashtons team.

5/5

Google

Highly recommend Ashton’s following our recent house purchase experience. In particular, Joe Wilkes provided excellent customer service, keeping my partner and I well informed throughout the whole process.

Nick · 13 March 2025 · Ashtons Estate Agency Harpenden

Agent replied · 4 June 2024

Thank you for your review Nick, we're delighted to hear that Joe and the team were able to make your property purchase such a positive experience. Wishing you all the best in your new home, the Ashtons team.

5/5

Google

Really grateful to Colin and the team for our recent rental to new longer-term tenants, following advice and efficient execution of decorative improvements.

David · 13 March 2025 · Ashtons Estate Agency Harpenden

Agent replied · 4 June 2024

Thank you David for taking the time to leave us a review. We're so pleased to hear that Colin and the team were able to assist you and we look forward to continuing to work with you. All the best, the Ashtons team.

5/5

Google

Everybody I dealt with was polite, helpful and respectful (in stark contrast to some other local estate agents!).

Sophy · 13 March 2025 · Ashtons Estate Agency Harpenden

Agent replied · 21 May 2024

Thank you so much for taking the time to leave your 5* review Sophy! We are delighted to have helped. Wishing you all the best, from the team at Ashtons.

5/5

Google

Great service, house sold very quickly via Ashtons in Harpenden. Communication was great, alongside their depth of market knowledge and easy to contact support team. Ryan Orde, Rebecca Veale and Greg McCann did a top job 👍 …

Steve · 13 March 2025 · Ashtons Estate Agency Harpenden

Agent replied · 21 May 2024

Many thanks for your kind review Steve. Its great to hear Ryan did such a good job of supporting you through the process. Wishing you all the best, from the team at Ashtons.

5/5

Google

Kirsty was very professional. She had great knowledge of the property I wanted to rent and explained the process to renting the property thoroughly. She has a great help

Chris · 13 March 2025 · Ashtons Estate Agency Harpenden

Agent replied · 21 May 2024

Thanks so much for taking the time to leave your review Chris. Kirsty is delighted to have been able to help you. Wishing you all the best from the team at Ashtons.

5/5

Google

Oliver Meadows was extremely helpful in helping me find my new property recently. Great communication, assistance and a pleasure to deal with.

James · 13 March 2025 · Ashtons Estate Agency Harpenden

Agent replied · 21 May 2024

Thank you so much for your kind words James. We are always so pleased to hear feedback from our clients, so it really is much appreciated. Best wishes from the team at Ashtons.

5/5

Google

Kirsty was so helpful in getting all the paperwork completed. Really proactive

Brian · 13 March 2025 · Ashtons Estate Agency Harpenden

Agent replied · 21 May 2024

Thank you Brian for taking the time to leave your 5* review. We pride ourselves on being proactive and efficient, so its great to hear your feedback. Wishing you all the best, from the team at Ashtons.

5/5

Google

We have used Ashtons consistently over the last few years handling tenancy matters. They have always been efficient and polite, quick to respond to our tenants problems and resolving them without stress to us. Dependable and approachable,

Su · 13 March 2025 · Ashtons Estate Agency Harpenden

Agent replied · 14 June 2024

Thank you for your 5* review Su, its much appreciated. Best wishes, the Ashtons team.

5/5

Google

I met Kirsty almost 2 years ago today and she was a great help to me in renting my first house. Today, she was one of my biggest helpers again in moving to my new home. The process was very professional and fast. Thank you for everything.

Mehmet · 13 March 2025 · Ashtons Estate Agency Harpenden

Agent replied

Thank you so much for your 5* review Mehmet. We are thrilled Kirsty has been able to help you move house again. Wishing you all the best in your new home, from the team at Ashtons

5/5

Google

My experience with Ashtons has been absolutely great! Communication is exceptional. Chris is excellent!!

Ashley · 13 March 2025 · Ashtons Estate Agency Welwyn Garden City

Agent replied · 20 December 2024

Thank you Ashley, for your kind words and 5* review. We're thrilled to hear you had such a positive experience. Best wishes, from the team at Ashtons

5/5

Google

I would like to thank Gail Sherrick for all her help and hard work with my listing. I found Gail to be extremely diligent, friendly, cheerful and most importantly, very good at her job. Im sure she is a tremendous asset to Ashtons. Many thanks, Gail.

Jim · 12 March 2025 · Ashtons Estate Agency Welwyn Garden City

Agent replied · 20 March 2025

Thank you Jim for taking the time to leave us your 5* review. We will pass on your wonderful comments to Gail who will be delighted with your feedback. Wishing you all the best, the Ashtons team.

5/5

Google

Our moving buying and selling process was not an easy one with lots of unavoidable setbacks with both our sale and purchase. The team at ashtons were amazing throughout. I would use them again without a second of hesitation. A big thank you to everyone who made it happen.

Seana · 8 March 2025 · Ashtons Estate Agency Welwyn Garden City

Agent replied · 20 March 2025

A huge thank you Seana for your kind words, we're thrilled to hear that the Welwyn Garden City team were able to guide you through what can be a difficult and stressful process. We will pass on your lovely comments to the team. Wishing you all the best, the Ashtons team.

5/5

Google

Highly recommended, found a buyer quickly and was kept informed at every stage.

T · 7 March 2025 · Ashtons Estate Agency Welwyn Garden City

Agent replied · 20 March 2025

Thank you for taking time to leave us a review. We're so pleased to hear you were happy with the service provided. Best wishes, the Ashtons team.

5/5

Google

We bought our home through Ashton’s redbourn and would highly recommend their professional service throughout the process. Thanks

Ollie · 6 March 2025 · Ashtons Estate Agency Redbourn

Agent replied · 20 March 2025

Thank you Ollie for your 5* review, your feedback is important to us and your recommendation appreciated. Wishing you all the best in your new home, the Ashtons team.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Ashtons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Ashtons is among the Lettings Agency of the Year Awards 2016 winners.

Lettings Agency of the Year winners in two years, the group and its branches: 2015, 2016.

Lettings Agency of the Year by year, 2015

Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.

ESTAS

Ashtons and its branches won ESTAS awards in one year, most recently 2017.

ESTAS winners in one year, the group and its branches: 2017.

ESTAS awards by year, 2017

  • 2017 1 Gold, 1 Top 3 and 1 Best in County across two branches ESTAS 2017 winners

    • GoldESTAS 2017: Sales, South East (Hertfordshire & Middlesex)St Albans
    • Top 3ESTAS 2017: Sales, South East (Hertfordshire & Middlesex)Harpenden
    • Best in County (1)ESTAS 2017

Source: ESTAS winners lists, as published, linked by year.

EA Masters

Ashtons and its branches won awards at EA Masters in three years, most recently 2022.

EA Masters winners in three years, the group and its branches: 2018, 2021, 2022.

EA Masters by year, 2018 to 2022

Source: EA Masters winners lists, as published, linked by year.

More industry awards: The British Property Awards

The British Property Awards

Ashtons and its branches won awards at The British Property Awards in three years, most recently 2025.

British Property Awards winners in three years, the group and its branches: 2022, 2023, 2025.

British Property Awards by year, 2022 to 2025

Source: The British Property Awards winners lists, as published, linked by year.

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Questions about Ashtons

Which Ashtons office has the most reviews?

Welwyn Garden City has the most, with 478 reviews rated 4.7 out of 5, followed by Harpenden with 337.

Where are the Ashtons offices?

The five Ashtons offices, by town:

  • Harpenden: 10 High Street, Harpenden, Hertfordshire, AL5 2TB
  • London: 140 Gloucester Avenue, London, NW1 8JA
  • Redbourn: 48 High Street, Redbourn, Hertfordshire, AL3 7LN
  • St Albans: 10 London Road, St Albans, Hertfordshire, AL1 1NG
  • Welwyn Garden City: 29 Wigmores North, Welwyn Garden City, Hertfordshire, AL8 6PG
Has Ashtons won any awards?

Yes. In The Trusted Agent 2026 awards, Harpenden won Gold, Welwyn Garden City won Gold and two more branches won Trusted Agent. At The British Property Awards 2025 its branches won 1 Gold award. The group and its branches have also won 16 other industry awards since 2015.

Reviews may appear on more than one platform.

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