Trusted Agent profile · Hertfordshire
Verified
★★★★★
1,459 reviews across 5 offices and 3 platforms
Ashtons has five offices, in Welwyn Garden City, Harpenden, St Albans, London and Redbourn (Hertfordshire). Together they have 1,459 reviews on three platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Ashtons's five offices, most reviewed first. Each has its own page.
Showing 1,364 reviews on Google only. Show every review
5/5
GoogleFrom start to finish, we enjoyed a faultless, professional service and personal support for the successful sale of our family home.
Thank you Jo for your 5* review, we're pleased to hear we were able to ensure your move journey was as seamless as possible and do hope to work with you again in the future. All the very best, the Ashtons team.
5/5
GoogleGreat service and communication from Jonny at Ashtons. Highly recommended.
Thank you Eoin for your review, Jonny will be so pleased to hear you were happy with the service provided. We hope to work with you again in the future. Best wishes, the Ashtons team.
5/5
GoogleIt was definitely a challenging move, but Joe and Greg came up trumps in securing a buyer and finding the perfect home for us. It was worth the wait!
Thank you Paula for taking the time to leave us a review, we're always thrilled to receive feedback from our clients so its much appreciated. All the best, the Ashtons team.
5/5
GoogleRating only, no written review.
Thank you for your 5* review Devni, its much appreciated. Best wishes, the Ashtons team.
5/5
GoogleI’m currently going through the process of renting a property and I’ve found Kirsty and the rest of the rental team extremely polite, helpful and quick to respond to any questions - making the move smooth and easy.
Thank you for taking the time to leave us a review Ryan. Kirsty and the team will be so pleased to hear you have been happy with the service provided. Wishing you the very best in your new home, the Ashtons team.
5/5
GoogleGreat service with a smile from Gemma! Always very considerate of both the needs of the tenants and the landlord. Not an easy balance.
Thank you Peter for your 5* review, its much appreciated. Best wishes, the Ashtons team.
5/5
GoogleGreat Service Great People The sale process was efficient. Well done team Ashtons
Thank you John for taking the time to leave your 5* review, its much appreciated. All the very best, the Ashtons team.
5/5
GoogleFriendly, approachable, knowledgeable and professional. I wouldn’t trust anyone other than Colin and his team to deal with the tenanting process. Can’t recommend enough!
Good morning Jo, thank you for your 5* review. We're always delighted to hear feedback from our clients and we very much look forward to working with you again in the future. Best wishes, the Ashtons team.
5/5
GoogleExcellent service from the team led by Joe. The support team who managed the communication between our solicitors and our purchasers conveyors played a major role in getting completion on time. Thank you Ashtons. J&H Harpenden
Thank you James for taking the time to leave your 5* review. We are always delighted to hear feedback from our clients. Best wishes, the Ashtons team.
5/5
GoogleJonny Turner is so helpful throughout the process. I was completely impressed with his professionalism and customer service.
Thank you Samson for taking the time to leave your 5* review. I will pass your kind words on to Jonny who will be delighted. Best wishes, the Ashtons team.
5/5
GoogleGemma Barnaby, Asset Manager at Ashtons, has been amazingly helpful, thorough and prompt in all her actions taking care of our rental property in Harpenden. She always responds promptly to our e-mails and helps to resolve any problems with the property. We did ask Ashtons for her to be our asset manager. Thank you, Gemma!
Thank you Ralph for taking the time to leave us a review. I will pass your kind words on to Gemma who will be delighted to hear you were so pleased with the service you received. Wishing you all the best, the Ashtons team.
5/5
GoogleKirsty and Oliver were brilliant at supporting us with our new tenancy. I really felt like they were doing their best to meet a really tight deadline and were available, patient and kind. This kind of service shouldn't be unusual but in my experience, it really is!
Thank you Naomi for your review, I will pass your kind words on to Kirsty and Oliver who will be delighted to hear you were so pleased with the service provided. All the very best, the Ashtons team.
5/5
GoogleI couldn't recommend Ashtons any higher... we've used them twice... most recently a really amazing job by Rebecca.... real care for us and great service!!
Hi Holly. We're absolutely delighted to hear your feedback about the Ashtons team - thank you so much for taking the time to leave your review.
5/5
GoogleRachel and her team are always super helpful and resolve issues in a timely manner.
5/5
GoogleWas really impressed with the speed in which Rob managed to submit quotes for Conveyancers, we had a selected company before 11h00 on Monday, the offer was only accepted on Saturday. Fantastic service.
Feedback from our clients is very important to us so we appreciate you taking the time to leave us a review. We're delighted to hear you were happy with the speed at which we have dealt with your recent quote request and are looking forward to working with you during your property purchase. Best wishes, the Ashtons team.
5/5
GoogleI recently purchased my house through Ashtons. It was seamless . The team were very helpful. Robert Bullock was very helpful by sorting out the removals which is the most stressful part of the move for me.
Hi Temi, thank you for taking the time to leave us a review. We pride ourselves on our personal and efficient service so are delighted to hear the team were able to make your recent property purchase as seamless as possible. Wishing you all the best in your new home, the Ashtons team.
5/5
GoogleExcellent service and communication from Ryan throughout sale !!
Thank you Kameron for your 5* review. We're so pleased to hear that Ryan was on hand throughout your property journey. We look forward to working with you again in the future. Best wishes, the Ashtons team.
2/5
GoogleCustomer service of some staff was very good however the focus is so much on landlord not the tenant
Thank you for taking the time to share your feedback Victor. Regarding your application, we want to clarify that the landlord ultimately made the decision not to proceed, which was beyond our control, however, we sincerely apologise for any … More
5/5
GoogleAshton's were first class throughout our purchase, always on the end of the phone and nothing too much (I cannot recommended highly enough). Special thanks to Jonny who done everything to make what is always a stressful process a smooth one.
Thank you John for your 5* review. We're delighted to hear Jonny was able to make your recent property purchase as smooth and stress-free as possible for you. Wishing you all the best in your new home, the Ashtons team.
5/5
GoogleRob was incredibly helpful in finding solicitors. His expertise and dedication made the process easy and stress-free. He provided clear information. Thanks to Rob, I found the perfect solicitor. Highly recommend!
Thank you for taking the time to leave us a review Emilia. We're delighted to hear that Rob was able to assist you and help make the process easy and stress-free. We do hope to be able to work with you again in the future. Best wishes, the Ashtons team.
5/5
GoogleYet again Ashtons Harpenden have come up trumps! Very friendly and easy to work with and got the job done! Would highly recommend to anyone in the process of selling their home .
Thank you Camilla for taking the time to leave us a review, feedback from our clients is much appreciated. We look forward to working with you again. Best wishes, the Ashtons team.
5/5
GoogleGreg and Rebecca were absolutely fantastic in helping us sell our house. Without their support and knowledge I don't know if it would have even gone through! Would highly recommend
Thank you Amy for your 5* review. We're so pleased to hear Greg and Rebecca were able to support you through your recent sale. Wishing you all the best, the Ashtons team.
5/5
GoogleEveryone at Ashtons provided an exceptional service and were extremely helpful from start to finish. They went the extra mile to help get this sometimes difficult process over the line. Thanks guys - fantastic!
Thank you Charlie for taking the time to leave us a review. I will pass your kind words on to the team, who will be absolutely delighted. All the very best, the Ashtons team.
5/5
GoogleExcellent service from beginning to end. Nothing was too much trouble, Johnny was especially helpful contacting me at least once a week to give updates as to where things were and how things were progressing. Would certainly recommend and use in the future.
Thank you Karen for your 5* review, we're so pleased to have been able to assist you in your recent property journey. We look forward to working with you again in the future! Best wishes, the Ashtons team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Ashtons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Ashtons is among the Lettings Agency of the Year Awards 2016 winners.
Lettings Agency of the Year winners in two years, the group and its branches: 2015, 2016.
Lettings Agency of the Year by year, 20152015 1 Silver Lettings Agency of the Year Awards 2015 winners
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
Ashtons and its branches won ESTAS awards in one year, most recently 2017.
ESTAS winners in one year, the group and its branches: 2017.
ESTAS awards by year, 20172017 1 Gold, 1 Top 3 and 1 Best in County across two branches ESTAS 2017 winners
Source: ESTAS winners lists, as published, linked by year.
Ashtons and its branches won awards at EA Masters in three years, most recently 2022.
EA Masters winners in three years, the group and its branches: 2018, 2021, 2022.
EA Masters by year, 2018 to 20222022 4 Gold across four branches EA Masters 2022 winners
2021 4 Gold across four branches EA Masters 2021 winners
2018 1 Bronze EA Masters 2018 winners
Source: EA Masters winners lists, as published, linked by year.
Ashtons and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2022, 2023, 2025.
British Property Awards by year, 2022 to 20252025 1 Gold The British Property Awards 2025 winners
2023 1 Gold The British Property Awards 2023 winners
2022 1 Gold The British Property Awards 2022 winners
Source: The British Property Awards winners lists, as published, linked by year.
Send Ashtons a message.
Welwyn Garden City has the most, with 478 reviews rated 4.7 out of 5, followed by Harpenden with 337.
The five Ashtons offices, by town:
Yes. In The Trusted Agent 2026 awards, Harpenden won Gold, Welwyn Garden City won Gold and two more branches won Trusted Agent. At The British Property Awards 2025 its branches won 1 Gold award. The group and its branches have also won 16 other industry awards since 2015.
