Trusted Agent profile · Hertfordshire
Verified
★★★★★
1,459 reviews across 5 offices and 3 platforms
Ashtons has five offices, in Welwyn Garden City, Harpenden, St Albans, London and Redbourn (Hertfordshire). Together they have 1,459 reviews on three platforms, rated 4.7 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Ashtons's five offices, most reviewed first. Each has its own page.
Showing 1,364 reviews on Google only. Show every review
5/5
GoogleAshton's have been very professional throughout (Colin, Chris, Lucy etc) which has made it relatively smooth from start to finish. A few hiccups on the way but overall a good experience.
Thank you Graham for your review. We're delighted to hear that you were pleased with the service provided by Colin, Chris, Lucy and the rest of the team and we look forward to working with you again in the future. Best wishes, the Ashtons team.
5/5
GoogleHuge thanks to Chris Haws for the smooth onboarding process, He and his team have been very accomodating with everything, hope it stay simple as that
Thank you Balazs for your review, we are delighted to hear that Chris and the team were able to ensure your property journey was as smooth as possible and we look forward to working with you in the future. Best wishes, the Ashtons team.
5/5
GoogleRyan Orde at Ashtons was outstanding, knowledgeable, proactive, and always on top of things. His clear communication and market insight made the purchase process smooth and stress-free. Highly recommend!
Thank you Hannah for taking the time to leave us a review. We're delighted to hear that Ryan was able to make your recent property journey as smooth and stress-free as possible for you. We will pass on your kind comments to him and wish you all the best in your new home, the Ashtons team.
5/5
GoogleAshton’s provided an amazing service in connection with the purchase of our house. Brad worked very hard to get things through and went above and beyond to keep things moving and to push to completion. I can’t recommend Ashton’s (Brad in particular) enough. Great team. Great service.
5/5
GoogleExcellent experience with the Ashtons Welwyn Garden City branch. I highly recommend Ashtons for their extensive knowledge of the market, honest advice and swift communication. A special mention to Richard and Lucy for their help throughout the process.
Thank you Natasha for your 5* review. We're always delighted to hear feedback from our clients and we look forward to working with you again in the future! Best wishes, the Ashtons team.
5/5
GoogleWe had a great experience in selling our house through Ashtons. Tom and team are awesome guys and they have a great network in Wgc. Highly recommended.
Thank you Prachi for taking the time to leave us a review. Tom and the team will be so pleased with your feedback. We do hope to work with you again in the future. Best wishes, the Ashtons team.
5/5
GoogleRating only, no written review.
Thank you Alex for your 5* review. Best wishes, the Ashtons team.
5/5
GoogleGreat Service from the lettings team at Welwyn Garden City. Ashtons have been finding me quality tenants for over 15 years. My new tenant moved in less than my old tenant had to leave. Highly recommended.
Thank you Martin for your 5* review, we've really enjoyed working with you over the years and look forward to continuing to do so in the years ahead. The Ashtons team.
5/5
GoogleGreat service from Chis Hawes and the team at Ashton’s in WGC. Letting was completely hassle free!
Thank you Stevie for taking the time to leave us a review, Chris will be so pleased to hear you were happy with the service he was able to provide. Best wishes, the Ashtons team.
5/5
GoogleRebecca and her colleagues were very helpful in smoothing my mum’s house purchase and always pleasant to deal with.
Thank you so much for your lovely feedback Tina. It's great to hear Rebecca was able to help make the process as smooth as possible. Best wishes from the team at Ashtons
5/5
GoogleSo far my experience is great! Olivia is professional, diligent and friendly. She maintained clear and helpful communication throughout the process and is always available to answer my questions. Thank you!
Thank you Ahsan for taking the time to leave us a review. We will pass your kind words on to Olivia who will be delighted with your feedback. All the best, the Ashtons team.
5/5
GoogleRating only, no written review.
Thank you so much for taking the time to leave your 5* review Nik, its hugely appreciated. Best wishes from the team at Ashtons
5/5
GoogleWe recently sold our home and purchased a new home through Ashtons. From beginning to end Tom and the rest of the Ashtons team were excellent. Clear and fast communication. Excellent advise all along the way.
Thank you Shakil for your 5* review. We're delighted to hear Tom and the team were on hand to guide you through your recent property purchase. We wish you lots of happiness in your new home. Best wishes the Ashtons team.
5/5
GoogleSold and bought via Ashtons. Thank you Tom and team for all your professionalism, help and support in all aspects.
Thank you Jonathan for your 5* review. We're absolutely delighted to hear that Tom and the team were able to ensure your move journey was as seamless as possible and we do hope to work with you again in the future. All the best, the Ashtons team.
5/5
GoogleThanks to Olivia and the Ashtons Welwyn Garden City team for their support and advice. It's a pleasure to have been working with them during the property search and purchase agreement period.
Thank you so much for your review Roger - we are always delighted to hear feedback from our clients. Wishing you all the best best, the Ashtons team.
5/5
GoogleTony and the team went above and beyond for our sale and and purchase. Very happy with the choice we made to work with them.
Thank you for your review, we're so pleased to hear that Tony and the team were able to make your recent property journey such a positive experience. We wish you lots of happiness in your new home. Best wishes, the Ashtons team.
5/5
GoogleGreat service from Richard with our house sale which had several complicated aspects. Helpful, honest advice with how to navigate through the sale. Available and contactable throughout the process going above and beyond on many occasions. Thank you.
Thank you Edward for your 5* review. We will pass your kind words on to Richard who will be delighted to hear you were so pleased with the service he was able to provide. We look forward to working with you again in the future. The Ashtons team.
5/5
GoogleRating only, no written review.
5/5
GoogleWe did not have the best of starts with our original agent at Ashtons but as soon as Katy picked up our transaction, everything moved forward. She was always chasing for us and kept us in the loop at every stage. She even helped us on her day off. Massive thank you to Katy.
Thank you Jay for your honest feedback. While we're sorry to hear the process didn’t start as smoothly as it should have, we’re delighted that Katy was able to turn things around for you. We’ll be sure to pass on your kind words, she’ll be thrilled to know her dedication made a difference. Wishing you all the best in your new home, the Ashtons team.
5/5
GoogleI cannot recommend them enough, Nic is first class and a pleasure to deal with, I have used them commercially and for residential very professional and they speak to you not all e mail driven.
Thank you Sue for your kind words! We're thrilled to hear that Nic and the team provided a first-class experience. Building genuine, personal connections is important to us, and we truly appreciate your trust in both your commercial and residential journeys. We look forward to assisting you again in the future, best wishes, the Ashtons team.
5/5
GoogleMy husband and i just completed on our house purchase and feel super excited and grateful. Thank you Ashtons team for all the support and making this journey smooth for us. Every staff has been so professional and friendly.
Thank you Parisa for your 5* review. We're delighted to have been part of your property journey and are grateful for your kind words which we will pass on to the Redbourn team. We wish you lots of happiness in your new home, all the best, the Ashtons team.
5/5
GoogleFriendly prompt service from sale to completion took 7 weeks, would use Ashton's again
Thank you so much for your review Robert, we are always delighted to receive feedback from our clients and we look forward to working with you again in the future!
5/5
GoogleFrom the first meeting , the whole Ashtons team have provided us with a first class and very efficient service! We highly recommend them!
Thank you for your 5* review Simon, its much appreciated and the team will be delighted to hear you were so pleased with the service provided. All the best, the Ashtons team.
5/5
GoogleRating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Ashtons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Ashtons is among the Lettings Agency of the Year Awards 2016 winners.
Lettings Agency of the Year winners in two years, the group and its branches: 2015, 2016.
Lettings Agency of the Year by year, 20152015 1 Silver Lettings Agency of the Year Awards 2015 winners
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
Ashtons and its branches won ESTAS awards in one year, most recently 2017.
ESTAS winners in one year, the group and its branches: 2017.
ESTAS awards by year, 20172017 1 Gold, 1 Top 3 and 1 Best in County across two branches ESTAS 2017 winners
Source: ESTAS winners lists, as published, linked by year.
Ashtons and its branches won awards at EA Masters in three years, most recently 2022.
EA Masters winners in three years, the group and its branches: 2018, 2021, 2022.
EA Masters by year, 2018 to 20222022 4 Gold across four branches EA Masters 2022 winners
2021 4 Gold across four branches EA Masters 2021 winners
2018 1 Bronze EA Masters 2018 winners
Source: EA Masters winners lists, as published, linked by year.
Ashtons and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2022, 2023, 2025.
British Property Awards by year, 2022 to 20252025 1 Gold The British Property Awards 2025 winners
2023 1 Gold The British Property Awards 2023 winners
2022 1 Gold The British Property Awards 2022 winners
Source: The British Property Awards winners lists, as published, linked by year.
Send Ashtons a message.
Welwyn Garden City has the most, with 478 reviews rated 4.7 out of 5, followed by Harpenden with 337.
The five Ashtons offices, by town:
Yes. In The Trusted Agent 2026 awards, Harpenden won Gold, Welwyn Garden City won Gold and two more branches won Trusted Agent. At The British Property Awards 2025 its branches won 1 Gold award. The group and its branches have also won 16 other industry awards since 2015.
