2/5
GooglePoor after sales service lets this company down.
Agent replied · 28 June 2026
Hi Roy. Sorry to read this. If you can let me have an order number either here or via sales@midwestdisplays.co.uk I will investigate further.
Trusted Agent profile · Hertfordshire
Verified
Ashtons estate agents in Welwyn Garden City, Harpenden, St Albans and 2 more
★★★★★
1,459 reviews across 5 offices and 3 platforms
Ashtons has five offices, in Welwyn Garden City, Harpenden, St Albans, London and Redbourn (Hertfordshire). Together they have 1,459 reviews on three platforms, rated 4.7 out of 5 overall.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Ashtons's five offices, most reviewed first. Each has its own page.
- Ashtons Estate Agency Welwyn Garden City29 Wigmores North, AL8 6PG478 reviews · 477 on Google (4.7)23 in the last 90 days
- Ashtons Estate Agency Harpenden10 High Street, AL5 2TB337 reviews · 328 on Google (4.8)5 in the last 90 days
- Ashtons St Albans10 London Road, AL1 1NG331 reviews · 331 on Google (4.7)34 in the last 90 days
- Ashtons London140 Gloucester Avenue, NW1 8JA173 reviews · 96 on Google (4.8)3 in the last 90 days
- Ashtons Estate Agency Redbourn48 High Street, AL3 7LN140 reviews · 140 on Google (4.9)3 in the last 90 days
Reviews on Google
Showing 1,364 reviews on Google only. Show every review
Google5/5
GoogleI cannot fault the service at Ashtons. Having had a less than satisfactory experience with another agent Emily made sure that the lines of communication were also open and responded to my calls and emails in a timely manner. She and her team were always cheerful and enthishave and made what can be a very stressful experience less so. Highly recommended.
Agent replied · 6 December 2024
Thank you Melanie for taking the time to leave us a review. We pride ourselves on our personal, efficient service, ensuring the property journey is as smooth as possible for our clients, so we're absolutely delighted to hear your feedback. All the best, the Ashtons team.
5/5
GoogleHi, we have been dealing with Emily Morgan over the last few months, trying to get a property agreement, we have found Emily first class, very approachable, knowledgeable, and constantly keeping us in the loop with what's happening. While we are not there yet personally with our purchase, we will keep in contact, and highly recommend dealing with Emily to anyone who was looking. Thanks again Emily, all the best. Adrian & Jennifer McCarthy
Agent replied · 12 December 2024
Thank you, Adrian and Jennifer, for your wonderful feedback! We're delighted to hear about your positive experience with Emily, she takes great pride in keeping clients informed and supported throughout the process and we will pass on your kind words. Wishing you the best with your purchase, the Ashtons team.
5/5
GoogleOn behalf of the Redbourn Christmas Market team we would like to thank Ashtons, with a special mention to Cathy Chappin, for all their support to our annual market. We are especially grateful for their amazing raffle ticket selling skills both before and on the day. Such a lovely friendly team to deal with. Merry Christmas 🤶🏻 From Rosemary and all the Committee
Agent replied · 12 December 2024
Thank you Rosemary for your wonderful review. I will pass your kind words on to Cathy and the rest of the team, its an event that I know they look forward to each year! Wishing all of the Redbourn Christmas market team a lovely Christmas, from everyone at Ashtons.
5/5
GoogleI have recently exchanged in a property, purchased through Ashtons Estate Agents, the staff have been amazing from start to finish, when contacting them originally, I first spoke to Stephen who was very helpful in arranging a viewing on a couple of properties I was interested in, on the viewings, I was accompanied by a lovely member of staff who was there to answer any questions that I had but also gave me the freedom to have a good look around the house without being on top of me, I also was not put under any pressure by the Agents like I had been with others. From the moment I put in my offer both Stephen and Andy have kept me up to date with everything that has been going on and chased the relevant people for me when necessary. I would highly recommend Ashton’s and if I look to buy or sell in the future they will be the first Estate Agents I call.
Agent replied · 8 November 2024
Thank you so much for your kind words and 5* review Natalie. We are thrilled that Steve and Andy were able to help you on your property journey. Wishing you all the best, from the team at Ashtons
5/5
GoogleWe are very grateful to the whole Astons team for their support over a very long time. Specific mention to Steve, who worked tirelessly to find us a property, and got to know exactly what we were looking for. To Andy for nursing us through the final stages and of course Grace for her regular updates and organisation. An experienced team who work hard for their clients and to whom we are grateful.
Agent replied · 3 October 2024
Thank you for your 5* review Vince - we are absolutely delighted to hear that Steve, Andy and Grace were able to ensure your move journey was as seamless as possible and we do hope to work with you again in the future. All the best, the Ashtons team.
5/5
GoogleRyan was very helpful with the purchase of our house, arranging numerous visits and answering many queries.
Agent replied · 8 October 2025
Thank you Lesley for taking the time to leave us a review. We will pass on your kind comments to Ryan who will be delighted with your feedback. Wishing you all the best in your new home, the Ashtons team.
5/5
GoogleGood agents
Agent replied · 8 October 2025
Thank you Anthony for your 5* review, most appreciated. Best wishes, the Ashtons team.
5/5
GoogleWe had a great experience with Ashtons - they were very friendly and helpful!
Agent replied · 8 October 2025
Thank you Louise for your 5* review. Your feedback is much appreciated and we do hope to be able to work with you again in the future. Best wishes, the Ashtons team.
5/5
GoogleAshtons have been very efficient and friendly in handling both the sale of my house and purchase of my new property.
Agent replied · 8 October 2025
Thanks Irene for your 5* review. We're delighted to have been able to assist you in your recent property journey and would like to wish you lots of happiness in your new home. All the best, the Ashtons team.
5/5
GoogleI arrived to the UK 5 years ago, I had to rent a house in a relatively short period of time and I had, literally, no idea where to start. I cannot thank Chris Haws enough for all his help during the process, answering …
Agent replied · 20 July 2026
Thank you Enrique for taking the time to leave us a review. We're delighted to have supported you with your initial property search and continuing tenancy, Chris will be so pleased to hear he has made this process a smooth and stress-free as possible. Best wishes, the Ashtons team.
5/5
GoogleI would really recommend using Ashtons, they have been so helpful and speedy with responses! In particular, Willow Kane, Willow has been amazing- she has helped push our sale to be quicker and great with keeping us up to date! Thank you Willow!
Agent replied · 23 July 2025
Thank you Emily for your 5* review. We're delighted to hear you were so pleased with the service Willow was able to provide, we will pass on your kind words to Willow who will be so pleased with your feedback. Wishing you all the best, the Ashtons team.
5/5
GoogleWhat an experience. From initial consultation to provide a quote for services from Alex White, to the photography making our house look amazing, and then Willow Kane's support throughout the sales process has made this unbelievably easy. Thank you.
Agent replied · 23 July 2025
Thank you Louise for your wonderful review. We're so pleased to hear the team were able to ensure your property journey was as seamless and stress-free as possible, we will pass on your kind words to the team. Wishing you all the best, the Ashtons team.
5/5
GoogleThey always answer calls immediately and had highly efficient communication with me during my sale. Ashtons value accurately and know how to sell. Richard Fossey from Ashtons was responsible for my sale process and provided excellent service. I would highly recommend.
Agent replied · 23 July 2025
Thank you Alison for taking the time to leave us a review. We're thrilled to hear you were so pleased with the service Richard and the rest of the Welwyn Garden City team were able to provide during your recent property sale. Your … More
5/5
GoogleAshtons were outstanding and highly professional in every aspect of the sale of our property. Their after sales service has no comparison. They worked tirelessly and persevered and we will always appreciate it.
Agent replied · 23 July 2025
Thank you Philip for your wonderful review. We're delighted to hear that the team in St Albans and our Sales Management team were able to make your recent property journey such a positive experience for you. Wishing you all the best, the Ashtons team.
5/5
GoogleOverjoyed with our first dealings with Ashtons Welwyn Garden City branch, most of our contact has been with Gail Sherrick who has proved that our choice to use Ashtons was indeed correct, 1st class service
Agent replied · 3 July 2025
Thank you for taking the time to leave us a review. Your feedback is appreciated and I will pass on your kind words to Gail who will be delighted with your comments. Best wishes, the Ashtons team.
5/5
GoogleSwapped to Ashton’s from another agent after meeting Richard Fossey. He was like a breath of fresh air. …
Agent replied · 19 June 2026
Thank you Stuart for your review. Richard will be so pleased to hear you were happy with the service he was able to provide. We look forward to working with you again in the future. Best wishes, the Ashtons team.
5/5
GoogleRecently listed my property with Ashton's and so far the process has been smooth. The brochure and listings look great and Gail has been very helpful, professional and quick to respond to emails and requests.PositiveQuality, Professionalism
Agent replied · 2 June 2024
Thank you Adam for your lovely feedback! We're so pleased to hear the process has been smooth and that you're happy with the brochure and listings. Gail will be delighted to know her support has made a positive impression! Best wishes, the Ashtons team.
5/5
GoogleThe whole process has been extremely easy and enjoyable, from finding the property, to booking the viewings and arranging the sale. We worked closely with Liz Wilson who has been amazing. She answered all the questions we had and nothing was too much trouble. Highly recommend!
Agent replied · 3 July 2025
Thank you Thomas for taking the time to leave your 5* review. We pride ourselves on our personal, efficient service and ensuring the property journey is as smooth as possible for our clients, so we're absolutely delighted to hear your feedback. Wishing you all the best in your new home, the Ashtons team.
4/5
GoogleGail from Ashtons WGC has been very swift in providing my paperwork and putting together my brochure. My property is in good hands. Thank you once again Gail. I know getting good feedback and reviews is often lost on secretaries and administrators. They are what I call the glue of the company.
Agent replied · 24 June 2023
Thank you very much for your kind words Maxine. Of paramount importance to us is the service we provide so we are delighted to read your review.
5/5
GoogleFrom beginning to end Chris made my experience with Ashton’s outstanding. I’ve been renting for some time and hands down I’ve had the best experience with Ashton’s thus far. Chris has been not only efficient but also sympathetic to my needs and requirements. Communication has been transparent and always pleasant. Now as my managing agents I am so so happy to be able to say their service remains impeccable.
Agent replied · 20 December 2024
Thank you for sharing your experience Tan! We're thrilled to hear that Chris and the team provided such an outstanding service and met your needs so effectively. It’s wonderful to know that you’re happy with our ongoing management as well. We truly appreciate your kind words and look forward to continuing to work with you. All the best, the Ashtons team.
5/5
GoogleLovely village and high street, Emily was very helpful and very easy to chat with. I really appreciated the guidance offered to help me with our property journey.
Agent replied · 25 May 2025
Thanks Kevin for your 5* review. We will pass on your kind comments to Emily who will be so pleased to hear your were happy with the service provided. Best wishes, the Ashtons team.
1/5
GoogleHighly Disappointed by Ashton's As a tenant who has lived in the property for the past 7 years, I was utterly …
Agent replied · 14 June 2024
We are naturally disappointed to read your review and are sorry to hear of your difficulties in finding alternative accommodation. Ashtons were instructed by the landlord to serve the ‘no-fault’ eviction notice with the statutory two … More
5/5
GoogleA huge thank you to Nic Simmonds from the Redbourn office who has been SO helpful to us in all recent property matters!! Many many thanks!!!
Agent replied · 25 May 2025
Thank you Jacky for taking the time to leave us a review. We're delighted to hear Nic was on hand to assist you during your recent property journey, he will be pleased to hear your feedback. Wishing you all the best, the Ashtons team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Ashtons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Ashtons is among the Lettings Agency of the Year Awards 2016 winners.
- GoldLettings Agency of the Year Awards 2016: Best East of England Lettings Agency (Small)
Lettings Agency of the Year winners in two years, the group and its branches: 2015, 2016.
Lettings Agency of the Year by year, 2015
2015 1 Silver Lettings Agency of the Year Awards 2015 winners
- SilverLettings Agency of the Year Awards 2015: Best East of England Lettings Agency (Small)
Source: Lettings Agency of the Year Awards 2016 winners, as published. Earlier years link to each year's list.
ESTAS
Ashtons and its branches won ESTAS awards in one year, most recently 2017.
ESTAS winners in one year, the group and its branches: 2017.
ESTAS awards by year, 2017
2017 1 Gold, 1 Top 3 and 1 Best in County across two branches ESTAS 2017 winners
Source: ESTAS winners lists, as published, linked by year.
EA Masters
Ashtons and its branches won awards at EA Masters in three years, most recently 2022.
EA Masters winners in three years, the group and its branches: 2018, 2021, 2022.
EA Masters by year, 2018 to 2022
2022 4 Gold across four branches EA Masters 2022 winners
2021 4 Gold across four branches EA Masters 2021 winners
2018 1 Bronze EA Masters 2018 winners
- BronzeEA Masters 2018: Best Estate Agent Guide 2019, Lettings, Small (2 to 5 branches)
Source: EA Masters winners lists, as published, linked by year.
More industry awards: The British Property Awards
The British Property Awards
Ashtons and its branches won awards at The British Property Awards in three years, most recently 2025.
British Property Awards winners in three years, the group and its branches: 2022, 2023, 2025.
British Property Awards by year, 2022 to 2025
2025 1 Gold The British Property Awards 2025 winners
2023 1 Gold The British Property Awards 2023 winners
2022 1 Gold The British Property Awards 2022 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Send Ashtons a message.
Questions about Ashtons
Which Ashtons office has the most reviews?
Welwyn Garden City has the most, with 478 reviews rated 4.7 out of 5, followed by Harpenden with 337.
Where are the Ashtons offices?
The five Ashtons offices, by town:
- Harpenden: 10 High Street, Harpenden, Hertfordshire, AL5 2TB
- London: 140 Gloucester Avenue, London, NW1 8JA
- Redbourn: 48 High Street, Redbourn, Hertfordshire, AL3 7LN
- St Albans: 10 London Road, St Albans, Hertfordshire, AL1 1NG
- Welwyn Garden City: 29 Wigmores North, Welwyn Garden City, Hertfordshire, AL8 6PG
Has Ashtons won any awards?
Yes. In The Trusted Agent 2026 awards, Harpenden won Gold, Welwyn Garden City won Gold and two more branches won Trusted Agent. At The British Property Awards 2025 its branches won 1 Gold award. The group and its branches have also won 16 other industry awards since 2015.
