Trusted Agent profile

Arnolds Keys - Norwich estate agents in Norwich and Aylsham

3.7

★★★★★ Good

258 reviews across 3 offices and 3 platforms

Arnolds Keys - Norwich has three offices, in Norwich (two offices) and Aylsham. Together they have 258 reviews on three platforms, rated 3.7 out of 5 overall.

Google logo

3.9 / 5

232

Reviews on Google

All 3 offices

Facebook logo

3.2 / 5

16

Reviews on Facebook

Business-wide

Trustpilot logo

10

Reviews on Trustpilot

Business-wide

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Our offices

Arnolds Keys - Norwich's three offices, most reviewed first. Each has its own page.

Latest reviews from every Arnolds Keys - Norwich office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

We decided to go to Arnold Keys to sell our property as they have a very reliable reputation however we truly felt they went the extra mile encouraging us when we felt the situation was impossible due to the uncertainty of the site next to us. Sally Smith pulled out all the stops and did not let this deter her from finding us a buyer for which we are very grateful so thank you Sally

John · 16 April 2021 · Arnolds Keys - Norwich Norwich (2)

Agent replied · 12 June 2024

Thank you so much for the review John, we are glad to have been of service and have passed your comments on to Sally.

3/5

Google

Extremely slow and unresponsive.

B · 16 April 2021 · Arnolds Keys - Norwich Norwich (2)

Agent replied · 12 June 2024

Hi there - we are sorry that you feel like this. If you could give us some more information we could investigate what happened in your case but we would need some more identifying information for us to do this such as your name and the department your review is relating to. Many thanks Arnolds Keys

5/5

Google

You kept me up-to-date on who was viewing the property and very helpful in recommending somebody to clear the contents of the property. Would certainly recommend them.

Noel · 16 April 2021 · Arnolds Keys - Norwich Norwich (2)

5/5

Google

Sam and Jo were absolutely fantastic when we recently had a problem in our rented property. I would highly recommend this estate agents, the service you receive is excellent.

Leanne · 16 April 2021 · Arnolds Keys - Norwich Norwich (2)

5/5

Google

Belinda Eames was so extremely helpful to me by arranging a surveyor for the property i am buying. Belinda was always polite and informative with any questions i had for her. Full praise to Belinda.

Lyn · 16 April 2021 · Arnolds Keys - Norwich Norwich (2)

4/5

Google

Good professional service. Small points. I was not informed that the references were complete and that the agreement could be completed until I telephoned yesterday. Fortunately, due to lockdown, I was available at short notice. Also, it is helpful that you now have an electronic signing facility. I was not however able to sign with my signature as that did not work either with my finger or an e-pen, so I had to type my name instead.

Guy · 16 April 2021 · Arnolds Keys - Norwich Norwich (2)

1/5

Google

From a tenant perspective as soon as they have your money their service is done. Very poor experience with Arnold Keys in Norwich - in the two instances I have had contact with them their level of customer service has been shocking.

Macro · 16 April 2021 · Arnolds Keys - Norwich Norwich (2)

Agent replied · 12 June 2024

Thank you for your review and I am sorry you found our service to be below standard. As we don't have your name we cannot investigate this situation any further but if you would like to call to discuss the matter we would be more than happy to talk through your issues. Many thanks The Arnolds Keys Lettings Team

5/5

Google

The team led by Katie Mountain at Arnold’s Keys were extremely professional and proactive in marketing our property in Norwich in such challenging times. Everything from professional photography to EPC was carried out swiftly and we were on the market within days of instruction. They included a virtual viewing video which was very useful for buyers. We agreed a sale within 10 days of marketing and exchanged in just under 6 weeks. We would highly recommend Arnold’s Keys.

Clodagh · 16 April 2021 · Arnolds Keys - Norwich Norwich (2)

5/5

Google

I have had best experience with Arnold keys Norwich staff! Joe/Alfie/Julie and Phil were and have been extremely professional, polite and proactive to help everything sorted for me as a new tenant. Very thorough with the inventory as well and they do go out of their way to make your experience of home move as peaceful as possible! Also to add they keep very stringent measures to keep their premises COVID secure and at the dame time ensuring the customer service meets the standards! Would like to wish you all the very best and do keep up the good work!

Kalyan · 16 April 2021 · Arnolds Keys - Norwich Norwich (2)

3/5

Google

Extremely slow and unresponsive.

B · 14 April 2021 · Arnolds Keys - Norwich Norwich (2 Prince Of Wales Road)

Agent replied · 8 June 2023

Hi there - we are sorry that you feel like this. If you could give us some more information we could investigate what happened in your case but we would need some more identifying information for us to do this such as your name and the department your review is relating to. Many thanks Arnolds Keys

5/5

Google

Sam and Jo were absolutely fantastic when we recently had a problem in our rented property. I would highly recommend this estate agents, the service you receive is excellent.

Leanne · 14 April 2021 · Arnolds Keys - Norwich Norwich (2 Prince Of Wales Road)

5/5

Google

Belinda Eames was so extremely helpful to me by arranging a surveyor for the property i am buying. Belinda was always polite and informative with any questions i had for her. Full praise to Belinda.

Lyn · 14 April 2021 · Arnolds Keys - Norwich Norwich (2 Prince Of Wales Road)

5/5

Google

We decided to go to Arnold Keys to sell our property as they have a very reliable reputation however we truly felt they went the extra mile encouraging us when we felt the situation was impossible due to the uncertainty of the site next to us. Sally Smith pulled out all the stops and did not let this deter her from finding us a buyer for which we are very grateful so thank you Sally

John · 14 April 2021 · Arnolds Keys - Norwich Norwich (2 Prince Of Wales Road)

Agent replied · 8 June 2023

Thank you so much for the review John, we are glad to have been of service and have passed your comments on to Sally.

4/5

Google

Good professional service. Small points. I was not informed that the references were complete and that the agreement could be completed until I telephoned yesterday. Fortunately, due to lockdown, I was available at short notice. Also, it is helpful that you now have an electronic signing facility. I was not however able to sign with my signature as that did not work either with my finger or an e-pen, so I had to type my name instead.

Guy · 14 April 2021 · Arnolds Keys - Norwich Norwich (2 Prince Of Wales Road)

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Arnolds Keys - Norwich

Which Arnolds Keys - Norwich office has the most reviews?

Norwich (2) has the most, with 103 reviews rated 3.2 out of 5, followed by Aylsham with 99.

Where are the Arnolds Keys - Norwich offices?

The three Arnolds Keys - Norwich offices, by town:

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