Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotGOING TO DEAN COURT
The Manager was/is very pleasant, kind and understanding and it is a great plus to know that she,Rihanna, is there to talk to. Although I have not completely moved in yet, being Xmas I hope to very soon in the New Year.
Mr · 18 December 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Standish
Agent replied · 22 December 2024
Dear Mr Proffitt,Thank you for your review. We are happy to hear you've had a positive experience so far and that you'll be moving in the new year. We will be sure to pass your comments to the location manager at Dean Court.
★★★★★ 5/5
TrustpilotIt’s a good place to live and repairs…
It’s a good place to live and repairs are done in a reasonable time
BAS · 18 December 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Standish
Agent replied · 22 December 2024
Dear Bas, Thank you for your review. Happy to hear your repairs have been seen to and that you are enjoying your new home.
★★★★★ 1/5
TrustpilotIncompetent Site Manager
Found the on-site Manager to be very dismissive and not helpful at all. For the past 3 weeks I have tried to get access for Carpet installers to come through on a Tuesday morning to take measurements (Tues morn is only day she is at the residence) and each week the Manager denied access by telling me there would be nobody available to allow access. Companies are closing soon for festive season so time is of the essence. In brief I could not move into the flat but had to pay pro-rata Rent. Had no choice but to move into Guest Suite and also pay a daily Rate. I will need to vacate Guest Suite on 23/12 as it is pre-booked. Will need to move into a Hotel until new year! This should Never have happened as I had planned meticulously to have carpets installed before occupation. This Housing Association needs to be Investigated and serious changes need to be made.
Judith · 17 December 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Standish
Agent replied · 22 December 2024
Dear Judith Parfait, We're sorry to learn that you are having a difficult time with your on-site manager. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review.
★★★★★ 1/5
TrustpilotQuestionable Morals
Not for profit but no social conscience.This organisation has no values, no ethics and no integrity . Think very carefully before trusting your care or the care of your loved ones to them.They deny employees their rights, harass and bully them and refuse to investigate grievances. Is this really the sort of organisation you want to care for your vulnerable relationship?
Mr · 17 December 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Standish
Agent replied · 22 December 2024
Dear Mr Tom Bryant, Thank you for leaving a review. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
★★★★★ 5/5
TrustpilotVery quick in getting the property…
Very quick in getting the property everyone as been excellent from start to finish and I'm very happy
Mrs · 16 December 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Standish
Agent replied · 22 December 2024
Dear Mrs H Lindley, Thank you for your review. Happy to hear that the move in process was quick and smooth!
★★★★★ 5/5
TrustpilotI'm a former veteran never had help…
I'm a former veteran never had help from anyone but anchor housing have done a lot for myself and my partner to get us where we are Happy and injoy life at last thank you anchor housing and sherly heggy manger of ward chase co14 8qw
Mr · 15 December 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Standish
Agent replied · 22 December 2024
Dear Mr R W Hill O.B.E, Thank you for your review! We are so happy to be able to help you and glad you are enjoying your new home. We'll be sure to share your lovely comments as well!
★★★★★ 5/5
TrustpilotThe manager Ben was very helpful…
The manager Ben was very helpful showing us around and information all about Osborne house
Mr · 15 December 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Standish
Agent replied · 22 December 2024
Dear Mr A Webb, Thank you for your review. We're delighted you're enjoying living at Osborne House and will pass your comments to Ben.
★★★★★ 5/5
TrustpilotKathryn Messenger
Kathryn Messenger - 5 Stars
Mr · 14 December 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Standish
Agent replied · 22 December 2024
Dear Mr W Corner-Clarke, Thank you for your 5 star review!
★★★★★ 5/5
TrustpilotYou are absolutely amazing you done…
You are absolutely amazing you done very well to me. You’ve done Italian job you save my life you change my future and you give me hope for the future. Thank you very much.
Mahmoud · 14 December 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Standish
Agent replied · 22 December 2024
Dear Mr. Mahmoud Mohseni Nasab, Thank you for your review! We are absolutely delighted that we've helped find you a lovely home and that your are feeling secure in your future. Thank you for choosing Anchor.
★★★★★ 5/5
TrustpilotVery good maner
Rating only, no written review.
Giovanni · 14 December 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Standish
Agent replied · 22 December 2024
Dear Giovanni Di Francescantonio, Thank you for your 5 star review!
★★★★★ 5/5
TrustpilotThe manager was very welcoming and…
The manager was very welcoming and explained everything thoroughly. The flat is lovely and the other tenants seem to be very happy living here.
Angela · 13 December 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Standish
Agent replied · 22 December 2024
Dear Angela Holt, Thank you for your review. We are happy to hear that the manager was clear with everything and that you are enjoying your new home.
★★★★★ 5/5
TrustpilotAm very happy with the friendly service…
Am very happy with the friendly service from Anchor,they have helped me a lot,and explained everything to me
Andrea · 13 December 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Standish
Agent replied · 22 December 2024
Dear Andrea Cox, Thank you for your review. Happy to hear that our service has been friendly and well-explained!
★★★★★ 5/5
TrustpilotAlthough there was a problem with the…
Although there was a problem with the boiler Heather my anchor rep. delt with it swiftly then the fence fell down this was also delt with just as fast Heather kept me informed at all times
Mary · 13 December 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Standish
Agent replied · 22 December 2024
Dear Mary Lush, Thank you for your review. Happy to hear that Heather was able to help with the boiler and fence immediately. Enjoy your new home!
★★★★★ 5/5
Trustpiloti was treated well by the manager…
i was treated well by the manager Nicola Berryshe is in my view what all your managers should aspire to. she is so professional in every aspect of her post.
Keith · 13 December 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Standish
Agent replied · 22 December 2024
Dear Keith Edward Smith,Thank you for your review. We're delighted you're enjoying living in your new home and we will ensure that your comments are shared with Nicola.
★★★★★ 3/5
TrustpilotWhat you need to know
Listen to what people say. If you have a meeting with your manager and ask questions are there any majorworks planned for the estate. We get no reply. That question was asked in September. We have asked to modernised the common room but again no answer. That question was asked twoYears ago. Nobody comes to see thisEstate only go to estates in the north. Is what we read on estate news theyShove through your letter box
Mr · 13 December 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Standish
Agent replied · 22 December 2024
Dear Mr R Mole, We're sorry to learn that you've not been listened to. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review.
★★★★★ 5/5
TrustpilotInternal move
Great location manager
Mr · 13 December 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Standish
Agent replied · 22 December 2024
Dear Mr B Lowthian, Thank you for your 5 star review!
★★★★★ 5/5
TrustpilotCalm and easy restful experience
The manager and all staff were very welcoming and helpful. Lovely calm experience.
Mrs · 13 December 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Standish
Agent replied · 22 December 2024
Dear Mrs P HodgsonThank you for your review. Happy to hear you've enjoyed a smooth move in and that our colleagues have been helpful.
★★★★★ 5/5
TrustpilotAny queries we have had have been dealt…
Any queries we have had have been dealt with quickly. Sammy at darlington has been very welcoming and helpful
Mr · 13 December 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Standish
Agent replied · 22 December 2024
Dear Mr A Nottger, Thank you for your review. Happy to hear that all has been dealt with in a timely manner and that the manager has been welcoming and helpful. Enjoy!
★★★★★ 5/5
TrustpilotThe welcome pack and explanation about anchor was well appreciated.
The welcome I received from the property manager at Broom court .was exceptionally,and good experience .I didn't know about how Achor help the aging people .now I can recommend any of my friends, relatives to have a second thought about how to live happily and peaceful..
Lovemore · 10 December 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Standish
Agent replied · 22 December 2024
Dear Lovemore Mahlangu, Thank you for your review. Happy to hear that you've received some really useful communications and will be telling your friends and family about Anchor. Enjoy your new home!
★★★★★ 5/5
TrustpilotBrilliant company…
The ease of applying the friendly welcome from residents and a brilliant manager and a flat that suits my needs
Mr · 9 December 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Standish
Agent replied · 22 December 2024
Dear Mr D Smith, Thank you for your review! Glad to hear that the application process has been smooth and the manager helpful. Enjoy your new home!
★★★★★ 4/5
TrustpilotYou should come and see for yourself.
Abingdon Anchor has lovely, friendly and helpful staff, has a good location, clean establishment. Parking isn't good though, often find it hard to park safely due to the amount of vehicles there.
Karen · 8 December 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Standish
Agent replied · 22 December 2024
Dear Karen Elkins, Thank you for your review. Glad to hear that you are enjoying your new home in addition to the location, cleanliness and lovely staff.
★★★★★ 5/5
TrustpilotOften little things like pull cords and intercoms
We were welcomed so beautifully by our in- house manager . Everyone here is so kind, helpful and it ‘s So quiet .I/ and wife shall be very happy here
Mr · 7 December 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Standish
Agent replied · 22 December 2024
Dear Mr J B Jefferson,Thank your for your review. We are happy to hear that you've been welcomed by your location manager and that you've met fellow residents. Enjoy your new home!
★★★★★ 5/5
TrustpilotWe moved to Hawkshead Court Newton…
We moved to Hawkshead Court Newton Aycliffe 1st November. So far we have been very happy here. The rooms are an adequate size. Mellisa our Manager is lovely & very helpful & Friendly. Nothing is too much trouble. The residents we mix with & have coffee, are very pleasent & friendly too.
Mrs · 7 December 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Standish
Agent replied · 22 December 2024
Dear Mrs Sandra Norgrove, Thank you for your review. We're delighted you're enjoying living at Hawkshead Court and will pass your comments to Melissa!
★★★★★ 2/5
TrustpilotThe liveing with Anchor it's a disgrace
The building has bed bugs the carpets have paint all over and them and there is a smell in the building smells like someone has died its a disgrace how we are haveing to live
Carol · 7 December 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Standish
Agent replied · 22 December 2024
Dear Carol Scarrott, Thank you for leaving a review. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
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