Every review we hold for the Hook office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotMy mother is a resident at Upton Grange…
My mother is a resident at Upton Grange Wirral Merseyside.She has been a resident for 12 months but did have spells of respite leading upto her living there permanently. Today was my birthday and my mum just isn’t able to enjoy us going to a restaurant due to her poor mobility. So Julie and her team at Upton Grange organised a birthday tea party for me at the care home. My mum enjoyed being part of our celebrations along with my family and grandsons. I truly believe that today was the best Birthday party I have ever had. The food was amazing, the room decorated perfectly and the staff perfect as usual. So thank you, Julie and all your team, for allowing my mum to be involved in all family celebrations.
Lyn · 16 September 2026
Agent replied · 12 June 2024
Dear Lyn,
Thank you for such a wonderful review. We're delighted to hear that the team at Upton Grange helped make your birthday so special and ensured your mum could be part of the family occasion. We'll be sure to pass on your lovely feedback to Julie and the team, who will be thrilled to know how much their efforts were appreciated..
★★★★★ 1/5
TrustpilotPoor control of building work
Due to the ingress of rainwater, roof works were arranged for the three storey building at Hanover Lodge, Winchester. Scaffolding was required to provide access to the roof. The scaffold prevented the opening of windows and restricted access on pathways leading to the communal access to several flats, plus some individual flats, and continues to do so. There are also the additional concerns regarding security, the scaffold could provide access to unauthorised persons via the windows of the flats at all levels.
Tim · 14 September 2026
Agent replied · 25 September 2026
Dear Tim Adair,
We're sorry to hear about the disruption and inconvenience the roof works and scaffolding around the building has caused. We understand there has been a conversation between the location manager and yourself yesterday and they have cascaded the date that has been agreed for when the scaffolding will be taken down. Again we apologies for any inconvenience caused and appreciate your feedback to help us resolve any problems and improve our services to you.
★★★★★ 5/5
TrustpilotI have been helping an elderly…
I have been helping an elderly vulnerable adult move into here. It was a bit stressful to begin with getting the flat that was allocated completed and signed off. The contractors are not very quick and don’t see to have much urgency to get it sorted. Due to an emergency situationwe were allocated another empty flat that was complete and signed off. Sam the manager at Blaise was amazing and did a lot of chasing to get where we are today. I couldn’t thank her enough for getting the flat through as quickly as she did. Thank you Sam. I do feel though that they need a full time receptionist that can do things when Sam is on annual leave or off sick as felt that things didn’t get moved on quick when she wasn’t there. The building is beautiful and well kept. Clean and tidy. The tenant is going to be living like he is a King. The care staff are friendly and always say hello and have a chat if they are not busy. The restaurant is beautiful and the food is well portioned and tasty especially my favourite the apple crumble and custard. The residents seem really happy and always say hello and have a chat with you. The lifts being out of action sometimes is annoying but they try their best with the contractors to get it sorted as soon as possible. There is a Lidl just around the corner which helped with moving in day to get the essentials. I look forward to when I am old enough to live in somewhere like this. Here’s hoping the gentleman I have helped to get this flat will be happy living there .
Mr · 24 September 2026
★★★★★ 5/5
TrustpilotMy mum recently passed away
My mum recently passed away. She lived at Runnymede Court in Bolton. I had to make sure her flat was cleared. Lee the housing officer helped out a great deal. Which made things a little easier for me at such an upsetting and stressful time. Which I am very grateful for.
Michelle · 28 May 2026
Agent replied · 4 June 2026
Dear Michelle,
We’re very sorry for your loss. Thank you for sharing this with us. We’re glad Lee was able to support you and help make things a little easier during such a difficult and stressful time, your kind words will mean a great deal to him and the team.
★★★★★ 1/5
TrustpilotAbsolutely disgusting even the mention…
Absolutely disgusting even the mention of that company gets my blood boiling Now they are charging me a months rent when I haven’t even stepped into the place The room given to was all smelly and I am told that there was a toilet leak and the place was flooded This was not said to me when I was asked to sign the paper work by the location manager on the 20/5/26 and found all this out from the other residents I got a private builder to have a look at the floors and basically he was swinging on the floor boards underneath and he gave me a bill of nearly 6500 to fix it all There is a bath tub which I saw but I thought when I move in I will change it to shower but got told after signing up by other residents thst that it had to stay as a bath tub & it can’t be changed Now all this should have been made clear to me by the staff rather than the residents Appalling customer service so I terminated my tenancy a week later on the 27/5/2026 which so far has cost me near enough £1200 in short I am soo disappointed at every thing the way I was cornered to sign by her saying it is this or nothing as she threatened as she would put it down as third refusal I would not recommend this company to anyone as I didn’t find them at all helpful I am down by nearly £1200 for choosing them and for no fault of mine I wrote a complaint email to head office regarding all this 7 days ago and I was told today it hasn’t even been logged on their system
Nina · 1 June 2026
★★★★★ 1/5
TrustpilotWas invited to attend a viewing for a…
Was invited to attend a viewing for a property, and was told that i had first choice as tenant if i liked it. Went away after being told that some maintenance work was being done, and that the property would not be ready to move into for at least two weeks. Tried to contact the so-called manager two weeks later to try and find out if the maintenance work was completed, and was met with total ignorance. Tried several times to contact this manager, but still with no satisfaction. Eventually i discovered that this manager had been leading me up the garden path,as although i had been offered the property-the manager didnt want me to move in [for whatever reason] which accounts for all the obstruction i observed along the way. Consequently i can only advise to be extremely cautious if you approach this housing company, or better still, dont approach them at all.
Thomas · 16 September 2026
Agent replied · 25 September 2026
Dear Thomas Degnen,
Thank you for leaving a review. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
★★★★★ 5/5
TrustpilotI live in an Anchor housing association…
I live in an Anchor housing association flat in Middlesborough. The flats are self contained and there's a communal living room with large screen television. There is a manageress on site during weekdays, to help residents. The flats are in a lovely area close to local shops and there's bus services to Middlesbrough town centre or Guisborough.
Maxine · 22 January 2026
Agent replied · 25 January 2026
Dear Maxine,
Thank you for your review. Very happy to hear that you are enjoying living with Anchor and that you have access to a great location manager plus onsite communal areas and amenities close-by.
★★★★★ 5/5
TrustpilotHappy Living
Following our move to an Anchor property we have felt very welcome, lovely peaceful location, always help if needed. Our Location Manager Emily has been very helpful and caring. Telephone staff always polite. Definitely feels like home.
Mr · 23 May 2026
Agent replied · 4 June 2026
Hi Peter, thank you for your lovely review. We’re really pleased to hear you’ve felt so welcome in your new home and are enjoying the peaceful location. It’s great to know Emily has been helpful and caring, and that our telephone team have been polite and supportive. We’re delighted it already feels like home, and we wish you continued happiness in your home!
★★★★★ 5/5
TrustpilotEverything was explained thoroughly.
Everything was explained thoroughly.. I couldn’t ask for a better move and transition into my new place
Denise · 17 September 2026
Agent replied · 25 September 2026
Dear Denise Martin,
Thank you for your wonderful review. We're delighted to hear that everything was explained thoroughly and that your move and transition into your new home went so smoothly. Thank you for taking the time to share your feedback.
★★★★★ 5/5
TrustpilotAled at Reynolds Court was amazing from…
Aled at Reynolds Court was amazing from start to finish of our process. We really appreciate everything he has done - hopefully he will get recognised for this review. Thanks again Aled! :)
Kelly · 25 May 2026
Agent replied · 4 June 2026
Thank you, Kelly, for your lovely review. We’re really pleased to hear Aled at Reynolds Court supported you so well from start to finish, and we’ll be sure to pass on your kind words. We wish you lots of happiness in your home!
★★★★★ 5/5
TrustpilotWe are highly impressed and…
We are highly impressed and appreciative of the new manager Lee, he has been empathetic, he communicates well, we feel heard and listened to. He is a dedicated manager that gets things done. He won't say something and not see it through. He is the best manager we have. He has made a massive impact on each of us. He is transparent, supportive, motivational and he gives us hope that he will reach each outcome that he is working towards achieving.
Sonia · 28 May 2026
Agent replied · 4 June 2026
Dear Sonia Walker,
Thank you for such a thoughtful and uplifting review. We’re really pleased to hear how positively Lee has supported you and the impact his empathy, clear communication and follow‑through have had. Feeling heard, supported and hopeful truly matters, and it’s great to know this has been your experience.
We wish you continued happiness in your home!
★★★★★ 4/5
TrustpilotRunnymede Court
The Runnymede Court site is an Anchor site for retirees over 55. It has had poor management for a number if years but has recently got a new site manager in, Lee has really got stuck into the problems with site and is making great headway. It's overall presentation is so much better now and he has tackled many issues on behalf of the residents in order to make life much more pleasant and safe. There are going problems that he has well in hand and Anchor should be very pleased to have this guy working for them.
MR · 28 May 2026
Agent replied · 4 June 2026
Dear Mr Bullock,
Thank you for sharing such a positive review of Runnymede Court. We’re delighted to hear how much of a difference Lee has made since joining the team, from tackling long‑standing issues to improving the overall presentation, safety and day‑to‑day experience for residents. It’s great to know his commitment and proactive approach are being felt across the community.
We wish you continued happiness in your home!
★★★★★ 1/5
TrustpilotJoke company
Please don't be fooled by the photos of hanover gardens, I lived there for 5 years, and the worst 5 years of my life, I lived in one of there properties for 5 years, and with dampness. The estate manager is a joke, has she sits in her office for 4 hours a day, and does not want to know about her tenants. If you are thinking of moving here, I would think twice, there are better properties out there
Mr · 25 May 2026
Agent replied · 4 June 2026
Hi Mr Adams,
We’re sorry to hear about your experience and understand how frustrating this must feel. We’d like to make sure this is looked into properly. Please contact our Customer Relations team on 0345 602 5516 or email customer.relations@anchor.org.uk, who will be able to review this with you. We've also asked for further details in the meantime in case we can chase up any existing complaints you have with the team.
★★★★★ 5/5
TrustpilotOur renting with Anchor
Our experience had been very positive. We put our names down and were surprised when after a short time we had the option to view and then take the flat . The flat is situated in a quiet corner and everyone we have met in our short time here has been wonderful from the window cleaner to the gardeners . Our manager Matt has helped us through the process and is always on call for help or information. We are delighted
Amanda · 25 May 2026
Agent replied · 4 June 2026
Hi Amanda, thank you for your lovely review. We’re delighted to hear how positive your experience has been and that you’re enjoying your new home and the friendly community around you. It’s great to know Matt has been so helpful and supportive throughout the process. We wish you lots of happiness in your home!
★★★★★ 5/5
TrustpilotEverything was sorted quickly and…
Everything was sorted quickly and efficiently. Sarah was professional, polite, and helpful.
Valerie · 19 September 2026
Agent replied · 25 September 2026
Dear Valerie Cart,
Thank you for your review. We're pleased to hear everything was sorted quickly and efficiently, and that Sarah was professional, polite and helpful throughout.
★★★★★ 5/5
TrustpilotMy move to Bengeworth Court
My move to Bengeworth Court in Wellingborough has been the best move in securing a safe home.Gill Walsh the manager is a very professional, resourceful and kind person so very empathetic and understanding when I and my husband needed a home at a time in our life when we were becoming homeless.I cannot thank Gill enough for all her support and recently again in another life changing situation for me whilst I am going through a bereavement.Anchor housing is a home where I feel safe and supported ,and a brilliant project with excellent facilities and a brilliant manager always ready to listen to you.
Miriam · 17 November 2024
Agent replied · 22 November 2024
Dear Miriam Lawes, Thank you for your review. We're delighted you're enjoying living at Bengeworth Court and that Gill was able to help at a particularly difficult time. We will ensure that your comments are shared with the staff. Enjoy your new home!
★★★★★ 1/5
TrustpilotNightmare
Nightmare . Sleeping in room with no window. Told exchange not possible any more. No flooring . No nothing. Block stinks of urine. Moving out as soon as possible. Anchor has responded to my review, with a request to call them on this number. Called 7 times 0345 602 5516 cut of each time. ??????
Chris · 23 September 2026
Agent replied · 25 September 2026
Dear Chris Hanson,
Thank you for leaving a review. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
★★★★★ 5/5
TrustpilotLovely And Relaxing
So this is my second review of Anchor ,I moved in two weeks ago to Ridgeway court, Ayor my scheme manager has been so lovely, even before I moved in The scheme is very quiet and has a relaxed atmosphere, I feel so happy and chilled , my flat is adequate for my needs due to my health issues . Everyone I have met so far has been very polite and welcoming ,Thank you Anchor and thank you Ayor 😊.
Linda · 11 October 2024
Agent replied · 22 October 2024
Dear Linda Clarke,Thank you so much for leaving us a second glowing review! It's really heart-warming to know that you've had a great experience and are really enjoying your new home. We're thrilled to hear that you're happy and you find you have everything you need. We wish you lots of happiness in your new home.
★★★★★ 5/5
TrustpilotOver The Moon
Well I have just signed my new tenancy at Ridgeway court, from viewing, to being offered the flat and signing up all just took 10 days, Absolutely over the moon with how efficient the court manager Ayor has been , welcoming , caring and informative covering all aspects, all the residents I've met so far along the way have also been extremely welcoming, even Monica the cleaner, I am so looking forward to settling in and becoming a life long tenant with Anchor .. many thanks indeed
Linda · 21 September 2024
Agent replied · 22 October 2024
Dear Linda, Thank you for your great review. We are happy you had such a great experience during your move in period and Ayor was welcoming,helpful and very efficient. We wish you the best of luck in your new home.
★★★★★ 3/5
TrustpilotOkay however bedroom too small
The manager was good, the apartment is small, especially the bedroom. There has been issues with other tenants smoking and the smoke coming under my door, this appears to have been resolved. I wish I could let my cat out, cats are not allowed on the gardens, which is a shame because he is now depressed. The rent appears high for what you actually get. I also think the kitchen and bathroom need updating, they are old 1980s style and tired I have spoken to the scheme manager about my cat, and she informed it was Anchor policy
Suzanne · 17 September 2024
Agent replied · 22 October 2024
Dear Suzanne Flynn,Thank you for your valuable feedback. We are happy to hear that the location manager has been helpful. Do speak to the location or area manager in regards to your cat as well and hopefully that can be resolved.
★★★★★ 3/5
TrustpilotWhy is it that we are being charged for…
Why is it that we are being charged for carpets each year but ours have never been replaced or cleaned in the 2 1/2 years that I have resided here ? Also any of the points that we have raised in the previous so called residents meetings have never been met so obviously we have no faith in the company. Also our main door is faulty as the latch constantly sticks in so that anyone can enter without a key it has been reported numerous times and has been attended to but within a few days it’s back to sticking again we need a new mechanism or new door but nothing is done about it I’m sure that the residents safety should come first .
Andrea · 17 September 2024
Agent replied · 22 October 2024
Dear Andrea, Thank you for leaving a review. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
★★★★★ 5/5
TrustpilotI am so happy Mum has moved to Anchor
I have just moved my Mum into Tonson Court. She is so happy with her lovely spacious flat. Adele has been amazing, she is very warm and welcoming, I know Mum is going to be in safe hands with Adele looking out for her. Agnes keeps the communal areas spotlessly clean, she too is a credit to Anchor. The gardens are beautiful and well tended. I can’t wait to sit out there with Mum. The residents’ lounge is really welcoming with comfortable upholstered chairs, I hope it won’t be long before Mum feels confident in joining in the social activities. Keighley is a busy town yet Tonson Court is a peaceful haven away from the noise, but within walking distance of the many amenities Keighley has to offer.
Maria · 10 September 2024
Agent replied · 22 October 2024
Dear Maria,Thank you for your review! We're delighted that your mum is enjoying living at Tonson Court and will pass your comments to Adele and Agnes.
★★★★★ 5/5
TrustpilotCannot speak for others but my complex…
Cannot speak for others but my complex is pretty well run. I am lucky to have a full time, helpful and friendly manager on site who keeps an eye on everything. My only concern is how unbearably hot 🔥 🥵 the flats are in summer! My discomfort level is off the scale!
Janet · 18 September 2026
Agent replied · 25 September 2026
Dear Janet Smith,
Thank you for your 5 star review. We're pleased to hear that you have a full-time, helpful and friendly manager on site who provides great support and helps keep everything running smoothly.
★★★★★ 5/5
TrustpilotMy manager Mel was extremely helpful…
My manager Mel was extremely helpful and put my mind to rest dealing with universal credit and housing benefits.
MS · 1 June 2026
Agent replied · 4 June 2026
Hi Irene, thank you for your lovely review. We’re really pleased to hear Mel was so helpful and supportive in putting your mind at rest with universal credit and housing benefit matters. We wish you continued happiness in your home!
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