Trusted Agent profile
★★★★★
952 reviews across 3 offices and 2 platforms
ANCHOR LIFESTYLE DEVELOPMENTS LIMITED has three offices, in Standish, Hook and Bingley. Together they have 952 reviews on two platforms, rated 3.9 out of 5 overall.
7
Reviews on Google
All 3 offices
945
Reviews on Trustpilot
Business-wide
ANCHOR LIFESTYLE DEVELOPMENTS LIMITED's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotShelly the manager of Ash Lea Court is…
Shelly the manager of Ash Lea Court is very professional, has excellent communication skills and ensured we were kept up to date all the way through the process. We have niw moved in and Shelly continues to support use, nothing is too much trouble. The place is so well run, always clean and everyone has been very friendly. The care team are great too.
5/5
TrustpilotNew flat
No problems moving in
5/5
TrustpilotFirst of all I was made so welcome by…
First of all I was made so welcome by the manager Tracey, I've been with anchor for 4 months now, and I absolutely love it, Everyone made me so welcome, I've made a few new friends already, Hopefully I'll be here for the rest of my life, unless I win the lottery, Onwards and upwards, Many thanks, Gary Wilson.
4/5
TrustpilotVery friendly and understanding staff
Very friendly and understanding staff. Flats clean and tidy when viewing and lots of information given to make you welcome. Biggest bonus it sits on the edge of the town and retails sites. Keith Leaning.
1/5
TrustpilotPoor communication!
Messaged them twice on behalf of a family member and they haven’t responded on either occasion.
Dear Craig Topp, We’re sorry to hear that you haven’t received a response after contacting us twice. We’d like to look into this further, so please contact our Customer Relations team on 0345 602 5516, Monday to Friday, 8am, 6pm, or email customer.relations@anchor.org.uk, referring to this review. Your feedback will help us resolve any issues and improve our services.
5/5
TrustpilotAs always good experience
As always good experience, problem sorted quickly. 👌
Dear Ms Goodey, Thank you for your kind review. It’s great to hear your problem was sorted quickly and that you continue to have a good experience with us.
5/5
TrustpilotI spoke to male advisor Adam
I spoke to male advisor, Adam. He listened attentively to my issue then he explained everything to me in small simple words so that I understood him. He is very clear patient and had a calm approach. He is professional and I highly recommend him. Sheila.
Dear Sheila, Thank you for your lovely feedback. We’re so pleased to hear that Adam took the time to listen and explain everything clearly and patiently. We really appreciate your recommendation and we wish you continued happiness in your home.
5/5
TrustpilotTransfer within Anchor
I transferred from John Clarke Court in Cambridge to an Anchor location in New Ash Green. Before I moved, the manager at John Clarke Court, Denise Dunn, was so supportive in helping me with my transfer back closer to my sons and family. Denise supported me through some difficult issues and I will never forget her kindness.
Dear Lynne, Thank you for taking the time to share such kind words. We’re delighted to hear that Denise was there to support you through your transfer and during some difficult times. It’s lovely that you’re now closer to your sons and family, and we wish you every happiness in your new home.
1/5
TrustpilotAnchor on call keep going off date…
Anchor on call keep going off date 4 October 3 times now and said no-one can come out till Monday I'm not happy
Dear Vikki Thank you for your feedback. We're sorry to hear about the issues you've experienced with Anchor On Call and the impact this has had, particularly when assistance was not available when you expected it. We'd encourage you to contact our Customer Relations team so your concerns can be reviewed appropriately. You can call 0345 602 5516 or email customer.relations@anchor.org.uk.
1/5
TrustpilotOnce again Anchor has let us down
Once again Anchor has let us down. Our laundry facilities are inoperable due to the wrong fuses installed. Our lives have been exposed to a fire risk. We are into the 6th day now and still no remedy. Rachael Shimmin the ceo of Anchor should hold her head in shame. On a salary of circa £600,000 pa for what. Dame Hariet Baldwin our MP would be horrified to hear of this, particularly in view of the Grenfell tower tragedy. Church meadow Court, Malvern
5/5
TrustpilotBeen with Anchor a few years now I…
Been with Anchor a few years now I started in an upstairs flat but my health needs were such that I needed a downstairs flat which they provided me with one always been a fantastic company to rent from
Dear Stuart Winstanley, Thank you for your lovely review. We’re so pleased we could support your changing needs and help you find a flat that was right for you. It’s wonderful to hear you’ve been happy with Anchor over the years
1/5
TrustpilotAs a carer visiting an anchor building
As a carer visiting an anchor building, they are the most unhelpful, rude and incompetent bunch of individuals you could ever come across!
Dear Simon Hatley, We’re really sorry to hear about your experience and appreciate your feedback. Please contact our Customer Relations team on 0345 602 5516, Monday to Friday, 8am, 6pm, or email customer.relations@anchor.org.uk, referring to this review so we can look into your concerns.
5/5
TrustpilotA well organised sign up of new…
A well organised sign up of new tenancy. All the relevant information explained in clearly. Friendly and welcoming approach by our Anchor representative.
Dear Cheryl, Thank you for your wonderful review. We're delighted to hear that your tenancy sign-up was well organised and that all the information was explained clearly. It's great to know our colleague made you feel welcome and supported throughout the process. We wish you lots of happiness in your new home!
5/5
TrustpilotIt feels good being back with Anchor I…
It feels good being back with Anchor I have always found them as Sheltered Housing one of the best.
Dear Patricia Thank you for your review. We're delighted to hear that you're happy to be back with Anchor and that you've continued to have such a positive experience with our sheltered housing. Your kind words mean a lot to us. We wish you continued happiness in your home!
4/5
TrustpilotGood location welcoming manager
First impressions. Sam is a friendly and professional manager, I like the building, location and atmosphere of the Anchor house. It is clean and in the main welcoming enviroment The only reason that it is not 5 stars, is that I think a building this size, ought to have storage space for residents to store their things, albeit temporarily.
Dear Asher, Thank you for your review. We're delighted to hear that your first impressions have been so positive and that you've found Sam to be friendly and professional. It's great to know you like the building, location and welcoming atmosphere, and that the cleanliness of the property has stood out.
5/5
TrustpilotIt was nice and simple
Dear Steve Thank you for your 5 star review!
5/5
TrustpilotGood housing manager
Dear Catherine Thank you for your 5 star review!
1/5
TrustpilotVery poor response and complete lack of ownership
I contacted this company about the repeated obstructive and inconsiderate parking of one of its company-owned, clearly branded vehicles, which is being used by one of its employees. The issue was straightforward. The van has repeatedly been parked across the pavement, forcing pedestrians into the road and making it more difficult for nearby residents to enter and leave their driveways. I was not asking the company to investigate a criminal offence or make a legal determination. I simply asked them to speak to their employee and request that their vehicle be parked more responsibly. The company’s response was that, although they own the vehicle and employ the driver, what the employee does with the vehicle is not their problem and that I should report it to the police. That response shows a remarkable lack of ownership. A liveried company vehicle is a visible representation of the business, and how it is used in the community inevitably reflects on the company. Refusing even to raise a reasonable concern with an employee using a company-owned vehicle is, in my view, a very poor standard of professionalism and corporate responsibility. This could have been resolved quickly and sensibly with a simple conversation. Instead, the company chose to distance itself entirely from the conduct associated with its own vehicle. The parking issue is disappointing, but the dismissive response and refusal to take any responsibility is far more concerning. Based on this experience, I would have serious reservations about how this company handles reasonable concerns when something goes wrong. Noted Today: Anchor left a comment asking to contact Customer Relations…. The very people who said it wasn’t their problem in the first instance.
Dear Ian Bamforth, Thank you for leaving a review. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
5/5
TrustpilotAnchor Housing.
I was so happy my partner put me on Anchor Housing, I was so happy my partner did it for me. Anchor Housing is brilliant and I am so happy there is housing for over 55’s, the communication and Service is brilliant if I had an issue it is dealt with so quickly. Everyone is so friendly and welcoming, I couldn’t asked for anything better. Thank you Anchor Housing 👍
Dear Curtis, Thank you for your wonderful review. We're delighted to hear how happy you are in your Anchor home and that you've found our service, communication and support so positive. It's especially lovely to hear that any issues are dealt with quickly and that you've been made to feel so welcome by the community. We hope you continue to enjoy living at Anchor and being part of the community.
5/5
TrustpilotI have been helping an elderly…
I have been helping an elderly vulnerable adult move into here. It was a bit stressful to begin with getting the flat that was allocated completed and signed off. The contractors are not very quick and don’t see to have much urgency to get it sorted. Due to an emergency situationwe were allocated another empty flat that was complete and signed off. Sam the manager at Blaise was amazing and did a lot of chasing to get where we are today. I couldn’t thank her enough for getting the flat through as quickly as she did. Thank you Sam. I do feel though that they need a full time receptionist that can do things when Sam is on annual leave or off sick as felt that things didn’t get moved on quick when she wasn’t there. The building is beautiful and well kept. Clean and tidy. The tenant is going to be living like he is a King. The care staff are friendly and always say hello and have a chat if they are not busy. The restaurant is beautiful and the food is well portioned and tasty especially my favourite the apple crumble and custard. The residents seem really happy and always say hello and have a chat with you. The lifts being out of action sometimes is annoying but they try their best with the contractors to get it sorted as soon as possible. There is a Lidl just around the corner which helped with moving in day to get the essentials. I look forward to when I am old enough to live in somewhere like this. Here’s hoping the gentleman I have helped to get this flat will be happy living there .
Dear Mr Paul Byrne, Thank you for your lovely review. We're delighted to hear that, despite some initial challenges, the move was successfully completed and that the manager provided such valuable support throughout the process. We'll be sure to share your kind words with them. We also appreciate your feedback and are pleased to hear you found the scheme welcoming, well maintained, and supported by a friendly team. We hope the gentleman settles in well and enjoys being part of the community.
5/5
TrustpilotI was made very welcome and everything…
I was made very welcome and everything was done by Marie to assist me. Thank you.
Dear Janice, Thank you for your kind review. We're delighted to hear Marie made you feel welcome and provided the support you needed. We appreciate your feedback and wish you all the best in your new home.
5/5
TrustpilotThank you
I want to express my deepest gratitude to the housing association and specifically to Rehal in the office, for helping to secure accommodation for my relatives. The entire process was impressive from start to finish.
Dear Caroline, Thank you for your wonderful feedback. We're delighted to hear that you had such a positive experience. It's especially pleasing to know that Rehal and the team were able to support your relatives in securing accommodation. We wish your relatives every happiness in their new home.
1/5
TrustpilotNightmare
Nightmare . Sleeping in room with no window. Told exchange not possible any more. No flooring . No nothing. Block stinks of urine. Moving out as soon as possible. Anchor has responded to my review, with a request to call them on this number. Called 7 times 0345 602 5516 cut of each time. ??????
Dear Chris Hanson, Thank you for leaving a review. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
5/5
TrustpilotStaff are great and made the process…
Staff are great and made the process easy
Dear Customer, Thank you for your review. We're delighted to hear that our staff made the process easy and provided great support throughout. We appreciate you taking the time to share your feedback and hope you continue to enjoy living in your home.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Standish has the most, with 914 reviews rated 4.0 out of 5, followed by Hook with 844.
