Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 4/5
Trustpilotthe matter was resolved eventually was…
the matter was resolved eventually was expecting up to a 4 week wait
Trevor · 15 September 2026 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Standish
Agent replied · 23 September 2026
Dear Trevor Goulding,
Thank you for your review. We're pleased to hear the matter was resolved sooner than expected and that we were able to assist you. Thank you for sharing your feedback.
★★★★★ 1/5
TrustpilotPoor control of building work
Due to the ingress of rainwater, roof works were arranged for the three storey building at Hanover Lodge, Winchester. Scaffolding was required to provide access to the roof. The scaffold prevented the opening of windows and restricted access on pathways leading to the communal access to several flats, plus some individual flats, and continues to do so. There are also the additional concerns regarding security, the scaffold could provide access to unauthorised persons via the windows of the flats at all levels.
Tim · 14 September 2026 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Standish
Agent replied · 23 September 2026
Dear Tim Adair,
We're sorry to hear about the disruption and inconvenience the roof works and scaffolding around the building has caused. We understand there has been a conversation between the location manager and yourself yesterday and they have cascaded the date that has been agreed for when the scaffolding will be taken down. Again we apologies for any inconvenience caused and appreciate your feedback to help us resolve any problems and improve our services to you.
★★★★★ 5/5
TrustpilotGreat Company.
Rating only, no written review.
Barbara · 14 September 2026 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Standish
Agent replied · 23 September 2026
Dear Barbara,
Thank you for your review. We're delighted to hear you think so highly of Anchor. We appreciate your feedback and pleased to know you've had a positive experience.
★★★★★ 5/5
TrustpilotAll service is excellent
Dorota · 13 September 2026 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Standish
Agent replied · 23 September 2026
Dear Dorota,
Thank you for your lovely review. We're delighted to hear that you have found all aspects of our service to be excellent. We appreciate you taking the time to share your feedback.
★★★★★ 4/5
TrustpilotSince this building was over 30 years
Since this building was over 30 years, pipes were being old and need to replace to avoid leaking around bath tub, toilet bowl & hand wash sink
Abby · 12 September 2026 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Standish
Agent replied · 23 September 2026
Dear Abby,
Thank you for your review and feedback. As we'd like to investigate further and relay the review to the appropriate department, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review
★★★★★ 5/5
TrustpilotI had so much help and support from…
I had so much help and support from Matthew the anchor site manager, and even the buiders when l was looking to apply one of these beautiful apartments,
Sheila · 12 September 2026 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Standish
Agent replied · 23 September 2026
Dear Sheila Lingard,
Thank you for your review. We're pleased to hear that Matthew, our site manager, provided so much help and support during your search for a new home. It's also wonderful to know that the builders were helpful throughout the process too. We appreciate your kind feedback.
★★★★★ 5/5
TrustpilotThe support help and advice we were…
The support help and advice we were given was brilliant the staff Shirley and Zoey both made a stressful time for us easier and dealt with all our concerns quickly and with patience and understanding.
Mr · 11 September 2026 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Standish
Agent replied · 23 September 2026
Dear Mr D G Gleistein
Thank you for your review. We're delighted to hear that the support, help and advice you received was brilliant. It's wonderful to know that Shirley and Zoey helped make a stressful time easier, addressing your concerns quickly and with patience, understanding and care. We appreciate you taking the time to share your feedback.
★★★★★ 5/5
TrustpilotIt is a great place
It is a lovely place to live near shops
Kathleen · 11 September 2026 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Standish
Agent replied · 23 September 2026
Dear Kathleen,
Thank you for your review. We're pleased to hear that you're enjoying your home and that the location is so convenient, with shops nearby. We appreciate you taking the time to share your feedback and hope you continue to enjoy living with us.
★★★★★ 5/5
TrustpilotAlways polite and helpful service
Karen · 11 September 2026 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Standish
Agent replied · 23 September 2026
Dear Karen Fisher,
Thank you for your review. We're pleased to hear that you've received polite and helpful service from our team. We appreciate you taking the time to share your feedback.
★★★★★ 5/5
TrustpilotVery welcoming
Mrs · 10 September 2026 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Standish
Agent replied · 23 September 2026
Dear Mrs W Higson,
Thank you for your kind review. We're delighted to hear that you found the team so welcoming and helpful, and that they were able to make your move to your new home smoother and less complicated than expected. We appreciate you taking the time to share your feedback and wish you happiness in your new home
★★★★★ 5/5
TrustpilotLocation was where I wanted to…
Location was where I wanted to be,Sheryl was very helpful and all sorted very quickly
Mr · 10 September 2026 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Standish
Agent replied · 23 September 2026
Dear Mr W Basketfield,
Thank you for your review. We're pleased to hear that the location was exactly where you wanted to be and that Sheryl was so helpful throughout the process. It's great to know everything was sorted quickly and smoothly. We appreciate your feedback and hope you continue to enjoy your new home
★★★★★ 5/5
TrustpilotIt’s the place to be
I spoke with Doreen, she is absolutely amazing.
Sandra · 10 September 2026 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Standish
Agent replied · 23 September 2026
Dear Sandra Ford,
Thank you for your wonderful review. We're delighted to hear that Doreen provided such excellent support, taking the time to guide you through everything you needed to know. It's great to know you're enjoying the peaceful surroundings, and we're pleased that the issue with the floor was resolved quickly. Thank you for your feedback, and we hope you continue to be happy in your new home.
★★★★★ 5/5
TrustpilotI give Anchor top marks right across…
I give Anchor top marks right across the board. The quality of the housing is very good and the building in general is kept very clean and attractive. The rent is good value with some bills included in it. Staff seem to be upbeat and pleasant. I’m new here but I’m very impressed and relieved to find somewhere that isn’t a rip off.
Paul · 10 September 2026 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Standish
Agent replied · 23 September 2026
Dear Paul Taylor,
Thank you for your review. We're delighted to hear that you've been so impressed with your new home. It's wonderful to know that you find the housing to be of a high quality, the surroundings clean and attractive, and the rent good value. We're also pleased that our team has made such a positive impression. Thank you for taking the time to share your feedback, and wish you many happy years in your new home.
★★★★★ 5/5
TrustpilotReported toilet system issue at 4 30pm…
Reported toilet system issue at 4 30pm today and it's now 7 30 pm and it has been repaired, great service, thanks to James from Ian Williams who carried the work out
Michael · 4 June 2026 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
★★★★★ 1/5
TrustpilotDo not rent from this housing the flats…
Do not rent from this housing the flats are small there is hardly any storage they take anyone as tenants the noise at times from other tenants is unbelievable tall they care about is £££££.No sympathy empathy some off the advisors at h.o are vile you have to know how to stand up for yourself regarding this money grabbing can’t careless housing..
Patricia · 4 June 2026 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
★★★★★ 5/5
TrustpilotI have recently moved into my Anchor…
I have recently moved into my Anchor flat. Even though there were some outstanding issues that needed to be resolved. My location manager Luca has been fantastic. I feel absolutely at home already. Anchor provide a great homely experience.
Terence · 3 June 2026 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
★★★★★ 1/5
Trustpilotwould not recommend Anchor independent…
would not recommend Anchor independent living especially St.Aidans House, North Shields, it is like living in a prison.
Jacqueline · 3 June 2026 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 4 June 2026
Dear Jacqueline,
Thank you for sharing your experience. We’re really sorry to hear how you feel about living at St Aidan’s House, this is clearly upsetting to read.
We’d encourage you to contact our Customer Relations team so your concerns can be properly listened to and looked into. You can reach them on 0345 602 5516 or by email at customer.relations@anchor.org.uk.
★★★★★ 4/5
TrustpilotThe Manager is excellent
The Manager is excellent. She is welcoming, helpful and efficient. I've only given 4 stars because I'm disappointed that Anchor wouldn't replace the bathroom flooring so I paid for it to be done. I think this should have been done for hygiene reasons as the flooring was certainly not new.
MS · 2 June 2026 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
★★★★★ 5/5
TrustpilotFinally showed some compassion and…
Finally showed some compassion and professionalism
Vannessa · 2 June 2026 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 4 June 2026
Dear Vanessa,
Thank you for sharing this feedback. We’re pleased to hear you’ve experienced compassion and professionalism, and we appreciate you recognising that. Your comments are important to us and help reinforce the standards we aim to deliver.
★★★★★ 5/5
TrustpilotJust moved in
We recently moved in and couldn’t be happier. The process was smooth, welcoming, and well organised from the start.
Joss · 2 June 2026 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 4 June 2026
Dear Joss,
Thank you for such a lovely review. We’re delighted to hear your move went smoothly and that you felt so welcomed from the very start.
It’s great to hear how supportive Luca was in preparing everything for your arrival, we’ll be sure your kind words are shared with him. We’re also really pleased you’re already feeling the sense of community and care that matters so much.
We wish you lots of happiness in your new home!
★★★★★ 1/5
Trustpilotabysmal
abysmal , all about taking your money but wont pay out for anything , 20 year old dangerous boilers falling apart and still wont replace
John · 2 June 2026 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 4 June 2026
Dear John,
We’re really sorry to hear how unhappy you are and that you’re concerned about the condition and safety of the boilers, that’s understandably worrying.
We’d encourage you to contact our Customer Relations team so these concerns can be properly reviewed. You can reach them on 0345 602 5516 or email customer.relations@anchor.org.uk, where they can look into this in more detail.
★★★★★ 5/5
TrustpilotVery clean and lovely manager♥️
Rating only, no written review.
Ms · 2 June 2026 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 4 June 2026
Hi, thank you for your lovely feedback. We’re really pleased to hear you’ve found everything very clean and that the manager has made such a positive impression. We wish you continued happiness in your home!
★★★★★ 5/5
TrustpilotSo far,I can only say that since I have been dealing with Anchor housing is has been positive. All the people I dealt with they are very professional, helpful and patient when it comes to explain.
So far all I can say is that dealing with Anchor in general has been very good. Every time I dealt with a member of staff they all have been extremely professional, helpful and patient. I also like to add that again so far I feel happy,safe and relaxed.
Joe · 2 June 2026 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 4 June 2026
Hi Joe, thank you for your lovely review. We’re really pleased to hear your experience with Anchor has been positive and that our team have been professional, helpful and patient throughout. It’s great to know you’re feeling happy, safe and relaxed in your home. We wish you continued happiness in your home!
★★★★★ 5/5
TrustpilotMy experience with anchor is the way…
My experience with anchor is the way they care for each other and their good services
George · 2 June 2026 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Standish
Agent replied · 5 June 2026
Hi George, thank you for your feedback. We’re really pleased to hear you value the care shown and the service you’ve received. We wish you continued happiness in your home!
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