Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotAbsolutely disgusting even the mention…
Absolutely disgusting even the mention of that company gets my blood boiling Now they are charging me a months rent when I haven’t even stepped into the place The room given to was all smelly and I am told that there was a toilet leak and the place was flooded This was not said to me when I was asked to sign the paper work by the location manager on the 20/5/26 and found all this out from the other residents I got a private builder to have a look at the floors and basically he was swinging on the floor boards underneath and he gave me a bill of nearly 6500 to fix it all There is a bath tub which I saw but I thought when I move in I will change it to shower but got told after signing up by other residents thst that it had to stay as a bath tub & it can’t be changed Now all this should have been made clear to me by the staff rather than the residents Appalling customer service so I terminated my tenancy a week later on the 27/5/2026 which so far has cost me near enough £1200 in short I am soo disappointed at every thing the way I was cornered to sign by her saying it is this or nothing as she threatened as she would put it down as third refusal I would not recommend this company to anyone as I didn’t find them at all helpful I am down by nearly £1200 for choosing them and for no fault of mine I wrote a complaint email to head office regarding all this 7 days ago and I was told today it hasn’t even been logged on their system
Nina · 1 June 2026 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
★★★★★ 5/5
TrustpilotMy manager Mel was extremely helpful…
My manager Mel was extremely helpful and put my mind to rest dealing with universal credit and housing benefits.
MS · 1 June 2026 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 4 June 2026
Hi Irene, thank you for your lovely review. We’re really pleased to hear Mel was so helpful and supportive in putting your mind at rest with universal credit and housing benefit matters. We wish you continued happiness in your home!
★★★★★ 5/5
TrustpilotThe manager is very kind and helpful…
The manager is very kind and helpful also most of the tenants
Customer · 1 June 2026 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Standish
Agent replied · 12 June 2024
Thank you for your feedback. We’re really pleased to hear you’ve found the manager kind and helpful, and that most of the tenants have been welcoming too. We wish you continued happiness in your home!
★★★★★ 4/5
TrustpilotAnchor sign up
Anchor made my tenancy sign up pleasurable and helpful. They went through everything I needed to know and were thorough from beginning to end.
Debbs · 1 June 2026 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 4 June 2026
Hi Debbs, thank you for your lovely review. We’re really pleased to hear your tenancy sign‑up was made easy and that the team were helpful and thorough from start to finish. We wish you lots of happiness in your new home!
★★★★★ 5/5
TrustpilotA very good and welcoming service
Rating only, no written review.
Mr · 1 June 2026 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 4 June 2026
Hi Gary, thank you for your feedback. We’re really pleased to hear you’ve found the service very good and welcoming. We wish you continued happiness in your home!
★★★★★ 5/5
TrustpilotJayne Hancock the manager was very…
Jayne Hancock the manager was very helpful the people we have seen while going to the bungalow have all been very pleasant and have time of day for you would highly recommend Anchor Housing to all our friends
Keith · 1 June 2026 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 4 June 2026
Hi Keith, thank you for your lovely review. We’re really pleased to hear that the manager, Jayne, has been so helpful and that you’ve found everyone welcoming and pleasant when visiting the bungalow. We’ll be sure to pass on your kind comments to Jayne. We really appreciate your recommendation and wish you lots of happiness in your home!
★★★★★ 5/5
TrustpilotI’ve just moved in and I’m very happy…
I’ve just moved in and I’m very happy with Anchor. Everyone has been friendly and the manager has been very friendly and helpful.
Tina · 1 June 2026 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 4 June 2026
Hi Tina, thank you for your lovely feedback. We’re really pleased to hear you’ve settled in well and that you’ve found everyone friendly and the manager so helpful. We wish you lots of happiness in your new home!
★★★★★ 5/5
TrustpilotSupport from staff and smooth process.
Rating only, no written review.
Paul · 1 June 2026 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 4 June 2026
Dear Paul,
Thank you for your kind feedback. We’re really pleased to hear our team were supportive and that everything went smoothly for you. We wish you lots of happiness in your new home!
★★★★★ 5/5
TrustpilotStraight forward and easy…
Straight forward and easy application,staff easy to talk too.
Karl · 1 June 2026 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 4 June 2026
Dear Karl,
Thank you for your kind feedback. We’re really pleased to hear you found the application straightforward and the team easy to talk to. We wish you lots of happiness in your new home!
★★★★★ 2/5
TrustpilotMy husband and I were in top places for…
My husband and I were in top places for a property which we viewed Unfortunately my husband passed away 2 weeks later and was told these bungalows are only for couples although I know single people are in them.
Eleanor · 29 May 2026 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
★★★★★ 1/5
Trustpilotwe have handed our notice the lady is…
we have handed our notice the lady is still screaming it
Johnny · 28 May 2026 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
★★★★★ 5/5
Trustpilothelp
stephanie G was excellent top marks for her
Mr · 28 May 2026 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 4 June 2026
Dear Mr Micheal Cook,
Thank you for your lovely feedback! We’re delighted to hear Stephanie G made such a positive impression. We wish you lots of happiness in your home!
★★★★★ 5/5
TrustpilotWe are highly impressed and…
We are highly impressed and appreciative of the new manager Lee, he has been empathetic, he communicates well, we feel heard and listened to. He is a dedicated manager that gets things done. He won't say something and not see it through. He is the best manager we have. He has made a massive impact on each of us. He is transparent, supportive, motivational and he gives us hope that he will reach each outcome that he is working towards achieving.
Sonia · 28 May 2026 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 4 June 2026
Dear Sonia Walker,
Thank you for such a thoughtful and uplifting review. We’re really pleased to hear how positively Lee has supported you and the impact his empathy, clear communication and follow‑through have had. Feeling heard, supported and hopeful truly matters, and it’s great to know this has been your experience.
We wish you continued happiness in your home!
★★★★★ 5/5
TrustpilotI live at Runnymede court Bolton since…
I live at Runnymede court Bolton since Lee has joined Achor team there is a great difference to the place he is a very good manager he listens and takes action has got on top of a lot issues we was having his made a big difference
Alisha · 28 May 2026 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 4 June 2026
Dear Alisha Anwar,
Thank you for sharing your experience at Runnymede Court, Bolton. We’re really pleased to hear the positive difference Lee has made since joining the Anchor team, listening, taking action and addressing long‑standing issues can make such a meaningful impact. It’s great to know his approach has improved things for you and the community.
We wish you continued happiness in your home!
★★★★★ 4/5
TrustpilotRunnymede Court
The Runnymede Court site is an Anchor site for retirees over 55. It has had poor management for a number if years but has recently got a new site manager in, Lee has really got stuck into the problems with site and is making great headway. It's overall presentation is so much better now and he has tackled many issues on behalf of the residents in order to make life much more pleasant and safe. There are going problems that he has well in hand and Anchor should be very pleased to have this guy working for them.
MR · 28 May 2026 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 4 June 2026
Dear Mr Bullock,
Thank you for sharing such a positive review of Runnymede Court. We’re delighted to hear how much of a difference Lee has made since joining the team, from tackling long‑standing issues to improving the overall presentation, safety and day‑to‑day experience for residents. It’s great to know his commitment and proactive approach are being felt across the community.
We wish you continued happiness in your home!
★★★★★ 5/5
TrustpilotFriendly staff at Charles Bennet Court
Such lovely friendly staff at Charles Bennet Court.
Francesca · 28 May 2026 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 4 June 2026
Dear Francesca,
Thank you for your lovely feedback. We’re so pleased to hear the team at Charles Bennet Court were friendly, helpful and took the time to answer your questions, helping your move into your new flat go smoothly.
We wish you lots of happiness in your new home!
★★★★★ 5/5
TrustpilotMy mum recently passed away
My mum recently passed away. She lived at Runnymede Court in Bolton. I had to make sure her flat was cleared. Lee the housing officer helped out a great deal. Which made things a little easier for me at such an upsetting and stressful time. Which I am very grateful for.
Michelle · 28 May 2026 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 4 June 2026
Dear Michelle,
We’re very sorry for your loss. Thank you for sharing this with us. We’re glad Lee was able to support you and help make things a little easier during such a difficult and stressful time, your kind words will mean a great deal to him and the team.
★★★★★ 4/5
TrustpilotLovely
Property lovely and staff amazing when showing around .
Gail · 28 May 2026 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 4 June 2026
Thank you for your feedback. We’re really pleased to hear you found the property lovely and that the team were so helpful during your viewing. We’re sorry to hear about your concerns with the communal cleaning - please do raise this with your Location Manager. We wish you continued happiness in your home!
★★★★★ 5/5
TrustpilotA good move
I had been watching & waiting for these flats to be built since 2023 & couldn’t believe how lucky I was to be offered one.
NannyAnnie · 27 May 2026 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 4 June 2026
Thank you for your lovely review. We’re really pleased to hear how supportive Penny and Jen were during a challenging time, and that they helped make the move as smooth as possible. It’s wonderful to know you’re enjoying your new apartment and that it’s already beginning to feel like home. We wish you lots of happiness in your new home!
★★★★★ 1/5
Trustpilotmy mum is a resident of anchor homes…
my mum is a resident of anchor homes moortown saxon court her flat is absolutley black with damp and the bay window leeks amongst several other issues including an absolute obscene amount of rent charged for a grotty 1970s flat {pictures to follow } nothing like the website !!!
Rebecca · 26 May 2026 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 4 June 2026
Thank you for your comment. We’re sorry to hear about the concerns you’ve raised, which we take very seriously. The Area Manager will be in touch with residents at the location to investigate this further. We are keen to learn more about your experience. Please get in touch with Customer Relations at customer.relations@anchor.org.uk or on 0345 602 5516 to discuss the matter further.
★★★★★ 4/5
TrustpilotMostly all is ok.
Susan · 26 May 2026 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 4 June 2026
Hi Susan, we’re sorry to hear about the issues with the shower and understand how disappointing this must be, especially with the delay to your move‑in. Concerns about repairs and charges are taken seriously, and we’d like this looked into properly. Please contact our Customer Relations team on 0345 602 5516 or email customer.relations@anchor.org.uk, who will be able to review this with you.
★★★★★ 1/5
TrustpilotJoke company
Please don't be fooled by the photos of hanover gardens, I lived there for 5 years, and the worst 5 years of my life, I lived in one of there properties for 5 years, and with dampness. The estate manager is a joke, has she sits in her office for 4 hours a day, and does not want to know about her tenants. If you are thinking of moving here, I would think twice, there are better properties out there
Mr · 25 May 2026 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 4 June 2026
Hi Mr Adams,
We’re sorry to hear about your experience and understand how frustrating this must feel. We’d like to make sure this is looked into properly. Please contact our Customer Relations team on 0345 602 5516 or email customer.relations@anchor.org.uk, who will be able to review this with you. We've also asked for further details in the meantime in case we can chase up any existing complaints you have with the team.
★★★★★ 5/5
TrustpilotAled at Reynolds Court was amazing from…
Aled at Reynolds Court was amazing from start to finish of our process. We really appreciate everything he has done - hopefully he will get recognised for this review. Thanks again Aled! :)
Kelly · 25 May 2026 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 4 June 2026
Thank you, Kelly, for your lovely review. We’re really pleased to hear Aled at Reynolds Court supported you so well from start to finish, and we’ll be sure to pass on your kind words. We wish you lots of happiness in your home!
★★★★★ 5/5
TrustpilotOur renting with Anchor
Our experience had been very positive. We put our names down and were surprised when after a short time we had the option to view and then take the flat . The flat is situated in a quiet corner and everyone we have met in our short time here has been wonderful from the window cleaner to the gardeners . Our manager Matt has helped us through the process and is always on call for help or information. We are delighted
Amanda · 25 May 2026 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 4 June 2026
Hi Amanda, thank you for your lovely review. We’re delighted to hear how positive your experience has been and that you’re enjoying your new home and the friendly community around you. It’s great to know Matt has been so helpful and supportive throughout the process. We wish you lots of happiness in your home!
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