4/5
When I moved into the property the help…
When I moved into the property the help and assistance by the estste manager was remarkable. The general service was excellent.

Trusted Agent profile
★★★★★
952 reviews across 3 offices and 2 platforms
ANCHOR LIFESTYLE DEVELOPMENTS LIMITED has three offices, in Standish, Hook and Bingley. Together they have 952 reviews on two platforms, rated 3.9 out of 5 overall.
7
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ANCHOR LIFESTYLE DEVELOPMENTS LIMITED's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
4/5
When I moved into the property the help…
When I moved into the property the help and assistance by the estste manager was remarkable. The general service was excellent.
5/5
A great welcome by James and Nay Nay…
A great welcome by James and Nay Nay (2)
5/5
Ash lea court, Bristol
We went to visit Ash Lea Court to put my mum on the waiting list. We were greeted by a lady called Shelly. She was very knowledgeable and friendly and immediately made us feel at home. My mum was feeling rather anxious but now thanks to Shelly can’t wait to move in. Thank you
5/5
I moved to Nelson close got a beautiful…
My mother in law moved into Nelson close and was very pleased with the view from the lovely garden from her flat window. Staff and residents very friendly too.
Hi Deborah, Thank you for your review. We’re delighted to hear your mother-in-law is enjoying her flat at Nelson Close, the lovely garden view, and the friendly atmosphere created by both staff and residents. We wish her lots of happiness in her new home!
4/5
You are concerned about my welfare and…
You are concerned about my welfare and in my comfort and safety in my home.
Hi Victoria, Thank you for your kind words. We’re so pleased to hear that you feel comfortable and safe in your home, and that you’ve found our team to be responsive and supportive. It’s great to know repairs are being carried out in a timely way too. We wish you lots of happiness in your home!
4/5
The staffs are helpful and nice
The staffs are helpful and nice. The building is clean.
Hi Miss Y Ching, Thank you for your feedback. We’re so pleased to hear that you’ve found our staff to be helpful and that the building is kept clean. It’s important to us that residents feel comfortable in their homes, and we’re delighted this has been your experience.
5/5
Lovely manager who is really helpful
Lovely manager who is really helpful. Being a single retired lady I felt vulnerable in private rent and was struggling financially. Anchor have made me feel so secure and looked after and easier on my finances. Love the laundry facilities and use of constant hot water. Lovely, comfortable, warm home.
Thank you for sharing your experience! We’re so pleased to hear that Anchor has helped you feel secure and supported, and that you’re enjoying your comfortable, warm home along with the laundry facilities and constant hot water. We wish you lots of happiness in your home!
5/5
All staff friendly espacially Sam and…
All staff friendly espacially Sam and Elaine the girls in the office
Hi Tracey, Thank you for your review. We’re so pleased to hear that you’ve found the staff to be friendly and helpful, and we really appreciate you taking the time to share your feedback.
5/5
Very good customer service and…
Very good customer service and experience.I have lived with Anchor for over six years .I now live at Atlas Lodge my one compliant is the very high electric bills through My Cycous .Over double that I used to pay with Scottish power .
Hi Savanna, Thank you for your feedback and for sharing your positive experience with Anchor over the years. We appreciate your concerns about electricity charges. We do have a Be Wise team who can offer free, impartial advice on topics around finances and bills - they may be able to advise further. They can be contacted 8am-6pm Monday-Friday or 8am-4pm on Saturday on our free and confidential number 0800 023 4477, or you can email bewise@anchor.org.uk.
1/5
All you see on these reviews is contact…
All you see on these reviews is contact customer service. TRIED THAT FOUR TIMES TOTALLY IGNORED EVEN THOUGH I HAVE AN OUTSTANDING FORMAL COMPLAINT
1/5
Our manager is utterly useless.
Hi Anon, Thank you for taking the time to share your feedback with us again. We’re really sorry to hear about the concerns you’ve raised around the upkeep of your scheme and the support from your manager. We do take comments like these seriously and understand how frustrating it must feel when you don’t see the progress you expect. To make sure your concerns are fully looked into, we’d encourage you to contact our Customer Relations team on 0345 602 5516. They’ll be able to review the issues you’ve mentioned in more detail and follow this up with the relevant teams.
2/5
The only advice I would give potential…Buying Advice
The only advice I would give potential residents is 'Buyer Beware'. My mother lived in Cherrytrees in Redcar for 17yrs. In that time she paid her monthly fee to Anchor, which every year was raised. I know Anchor had to raise fees to cover their costs, but now and again they would come and ask for other amounts to cover their costs,ie to rplace doulble glazed windows etc. I thought her monthly fee would cover that.
1/5
Deaf Ears
Year on year the fundamental structure of Anchor is changing for the worse. In days past, tenants stood a chance of being listened to. Now it’s very much a case of “sit in the corner, keep quiet and pay up”.
5/5
Very well run by the staff never had…
Very well run by the staff never had any problems in over six years always clean and tidy thank you Christine and clare
5/5
The manager
The manager, Linda, at Parkside was extremely helpful and made the acceptance /signing up procedure simply and straightforward. She was also very helpful in getting some minor repairs carried out prior to our move.
5/5
Ashley the manager at cherry tree court…
Ashley the manager at cherry tree court is so helpful, he goes out of his way to help and makes sure everything is ok.
4/5
Estate Manager at Hanover Lodge is wonderful
My mother lived at Hanover Lodge in Winchester for 25 years. It was originally managed by Hanover but was taken over by Anchor a few years ago. Sadly Anchor is a much larger company and has less investment in its residents, so the general atmosphere became less attentive. However, the current Estate Manager at Hanover Lodge is a breath of fresh air .. he is kind, helpful and patient, and my mother truly misses him now that she has moved elsewhere.
4/5
As I have not moved in yet it would be…
As I have not moved in yet it would be difficult to review the flat. Seems ok and clean but until I have possessions in then I can review.
5/5
I love living in my Anchor flat
I love living in my Anchor flat, it’s a perfect size for me and really easy to. Keep clean.
5/5
Easy moving in.
Nicola Berry made the the moving in so easy from giving me the keys and going through all the paperwork. Also been so helpful and friendly.
3/5
Experience of Anchor 2On whole we are very happy i
On the whole we are very happy in our new home. We were concerned however that we did not receive any documents or correspondence to our home prior to meeting with our manager. She had been lead to believe that we had . Additionally , it was the manager’s first signing in and that put a considerable strain on her.Further , we feel that it would be helpful if on moving in we had been shown how to switch on the hot water; the shower!; the heating. Our son sorted it out for us.The manager has been very supportive , efficient and helpful and we are setting in well. The neighbours being welcoming and friendly.
5/5
Very pleased overall
Rating only, no written review.
5/5
Good management very helpful
Rating only, no written review.
5/5
GOING TO DEAN COURT
The Manager was/is very pleasant, kind and understanding and it is a great plus to know that she,Rihanna, is there to talk to. Although I have not completely moved in yet, being Xmas I hope to very soon in the New Year.
Dear Mr Proffitt,Thank you for your review. We are happy to hear you've had a positive experience so far and that you'll be moving in the new year. We will be sure to pass your comments to the location manager at Dean Court.
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Standish has the most, with 916 reviews rated 4.0 out of 5, followed by Hook with 844.
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