Trusted Agent profile
★★★★★
952 reviews across 3 offices and 2 platforms
ANCHOR LIFESTYLE DEVELOPMENTS LIMITED has three offices, in Standish, Hook and Bingley. Together they have 952 reviews on two platforms, rated 3.9 out of 5 overall.
7
Reviews on Google
All 3 offices
945
Reviews on Trustpilot
Business-wide
Tell us what you need and up to 3 trusted local agents will be in touch.
ANCHOR LIFESTYLE DEVELOPMENTS LIMITED's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotHigh quality health care, staff welfare and good management
High quality care, staff welfare, career progression, good working environment and good management.
Dear Callistus Amudah, Thank you for your review. We're delighted to hear such positive feedback about the quality of care, supportive working environment and management. Thank you for taking the time to share your experience.
5/5
TrustpilotGd housing
It's been a joy moving into anchor property
Dear Paul, Thank you for your review. We're delighted to hear that moving into your Anchor home has been such a positive experience. We appreciate your feedback and hope you continue to enjoy living in your new home for many years to come.
5/5
TrustpilotEverything was sorted quickly and…
Everything was sorted quickly and efficiently. Sarah was professional, polite, and helpful.
Dear Valerie Cart, Thank you for your review. We're pleased to hear everything was sorted quickly and efficiently, and that Sarah was professional, polite and helpful throughout.
5/5
TrustpilotComfort living
Only been here a month but very pleased with the way things are run,very pleasant and comfortable.
Dear Stuart, Thank you for your review. We're delighted to hear that, after your first month, you're very pleased with your experience and find the environment pleasant and comfortable. We appreciate you taking the time to share your feedback and wish you continued happiness in your home.
1/5
TrustpilotI have been experiencing ongoing issues…
I have been experiencing ongoing issues with both the hot water supply and the underfloor heating since moving in. The hot water stops every night at inconsistent times, sometimes around 11pm, sometimes 11:30pm, sometimes after midnight, and only returns at around 5:30am. This has made it impossible for me to shower after work for several days. The underfloor heating also does not work properly. All rooms were set to 35°C for several days, but none of them reached the set temperature. Both bedrooms only reached around 22.5°C, and the living room only reached 24.5°C. This shows that the heating supply is insufficient across the entire flat. Although the issues were reported, they remain unresolved and have caused significant inconvenience to daily living.
Dear Pik Wan Peggy Yau, Thank you for your feedback. We're sorry to hear about this issue. Our colleagues on-site report all defects which will be investigated and reported promptly until fully resolved. We understand the Aftercare Manager has been in touch and will continue to monitor the situation.
5/5
TrustpilotLouise the manager was extremely…
Louise the manager was extremely helpful..although it took over two and half weeks to get outside company in to clean..check electrics and paint. I am very happy now I am in my studio..It does however seem to take time to get repairs done despite the warden putting in report.
Dear Pat Stamford, Thank you for your review. We're pleased to hear that Louise was extremely helpful and supported you throughout your move. We're sorry there were delays in completing the cleaning, electrical checks and decorating before you moved in, as well as with some repairs. We appreciate your feedback and are delighted to hear that you're now settled in and happy in your studio. We hope you continue to enjoy living in your new home.
5/5
TrustpilotCannot speak for others but my complex…
Cannot speak for others but my complex is pretty well run. I am lucky to have a full time, helpful and friendly manager on site who keeps an eye on everything. My only concern is how unbearably hot 🔥 🥵 the flats are in summer! My discomfort level is off the scale!
Dear Janet Smith, Thank you for your 5 star review. We're pleased to hear that you have a full-time, helpful and friendly manager on site who provides great support and helps keep everything running smoothly.
5/5
TrustpilotVery pleasant helpful people good…
Very pleasant helpful people good customer communication
Dear Dawn, Thank you for your review. We're pleased to hear you found our team pleasant, helpful and communicative. We appreciate you taking the time to share your feedback.
5/5
TrustpilotI was so lucky to be offered a place…
I was so lucky to be offered a place at St Johns Court. The manager and the cleaner were both friendly and welcoming. The manager made me feel comfortable and shared all the information I needed, supporting me with forms etc. The decor and whole environment is clean and well looked after. The other residents have also been friendly. It is great the we are situated close to public transport. Both my dog and I have settled in, and much appreciate being here.
Dear Wendy Jackson, Thank you for your wonderful review. We're delighted to hear you and your dog have settled in well at St Johns Court and that the manager and cleaner made you feel so welcome. It's great to know you're enjoying the friendly community, well-maintained environment and convenient location. We wish you both many happy years in your new home.
5/5
TrustpilotEasy exchange
Easy exchange - made easier by Anchor's speed and efficiency.
Dear customer, Thank you for your review. We're delighted to hear that your exchange process was made easier by the speed and efficiency of our team. Thank you for taking the time to share your positive experience with us.
5/5
TrustpilotNew manager.
New manager was very helpful and the flat was clean and tidy with an amazing view.
Dear Glenn, Thank you for your review. We're pleased to hear that the new manager was helpful and that you found your flat clean and tidy. It's wonderful to know you're enjoying the amazing view from your home.
5/5
TrustpilotAlways polite and helpful customer…
Always polite and helpful customer services
Dear Cheryl, Thank you for your review. We're pleased to hear that you found our customer services team polite and helpful. We appreciate you taking the time to share your feedback.
5/5
TrustpilotI feel safe
I feel safe. Everything and everyone is lovely. I am being asked to assist in things. I feel part of a community xx
Dear Claire, Thank you for your lovely review. We're delighted to hear that you feel safe, happy and part of the community. It's wonderful to know you've been welcomed by both residents and colleagues. We wish you all the happiness in your new home.
4/5
TrustpilotThe manager was very helpful and…
The manager was very helpful and supportive.
Dear Anna Grey, Thank you for your review. We're pleased to hear the manager was helpful and supportive. We appreciate you taking the time to share your experience with us.
5/5
TrustpilotA newcomer
Recently moved in and found everything satisfactory and any issues dealt with no fuss. Everyone very helpful.
Dear Sandra Plane Thank you for your review. We're delighted to hear you've settled in well and found everything satisfactory. It's great to know that any issues have been dealt with quickly and without fuss, and that you've found everyone to be so helpful. We hope you continue to enjoy your new home and being part of the community
5/5
TrustpilotHi I moved in on September 4th i…
Hi I moved in on September 4th i absolutely love it.Michelle the manager is lovely she helped my whole experience. the other residents are so friendly and very helpful..the flats are beautiful inside i would highly recommend living here .plus there's a Aldi..Costa.Greggs.Subway.Notcutts and McDonald's just a walk away..
Dear Michael, Thank you for your wonderful review. We're delighted to hear you're enjoying your new home and that Michelle helped make your move-in experience such a positive one. It's great to know you've felt welcomed by the friendly community and are settling into your beautiful flat. We're also pleased you're making the most of the fantastic local amenities nearby. We wish you many happy years here.
5/5
TrustpilotWorth every penny spent!!
Communication has been very good overall. The on site manager is excellent and goes out of her way to help. The environment is stunning and so peaceful. I know I'm going to be extremely happy here.
Dear Cathy A, Thank you for your lovely review. We're delighted to hear that communication has been so positive and that the on-site manager has been such a great support. It's wonderful to know you're enjoying the peaceful surroundings and beautiful environment, and that you're already feeling so happy in your new home. We wish you many happy years ahead and thank you for taking the time to share your experience.
5/5
TrustpilotI love my flat I have two friends who…
I love my flat I have two friends who live at Heath court who highly recommended it Louise the manager was so helpful throughout my move to heath court
Dear Mrs T Wilson, Thank you for your lovely review. We're delighted to hear how much you love your flat and that your friends' recommendation led you to Heath Court. It's wonderful to know that Louise was so helpful throughout your move and made the process a positive experience. We hope you continue to enjoy settling into your new home and being part of the community.
5/5
TrustpilotEverything was explained thoroughly.
Everything was explained thoroughly.. I couldn’t ask for a better move and transition into my new place
Dear Denise Martin, Thank you for your wonderful review. We're delighted to hear that everything was explained thoroughly and that your move and transition into your new home went so smoothly. Thank you for taking the time to share your feedback.
4/5
TrustpilotVery good and helpful
Dear Bill, Thank you for your review. We're pleased to hear you found our team very good and helpful. Your feedback is greatly appreciated, and we're delighted that your experience has been a positive one.
5/5
TrustpilotThey offer me a nice flat in Hanover…
They offer me a nice flat in Hanover House in Welwyn Garden City, near my Son, after I’ve been taking out the Transfer List twice, by mistake. They did apologise after a long wait they did offer me a very nice flat.
Dear Rita Norton de Matos, Thank you for your review. We're pleased that, despite the challenges with the transfer process, the situation was resolved and that you're now enjoying your new flat at Hanover House. We appreciate your patience during the wait and are glad our team was able to find you a lovely home close to your son. We wish you every happiness in your new home and thank you for sharing your experience.
5/5
TrustpilotMy mother is a resident at Upton Grange…
My mother is a resident at Upton Grange Wirral Merseyside.She has been a resident for 12 months but did have spells of respite leading upto her living there permanently. Today was my birthday and my mum just isn’t able to enjoy us going to a restaurant due to her poor mobility. So Julie and her team at Upton Grange organised a birthday tea party for me at the care home. My mum enjoyed being part of our celebrations along with my family and grandsons. I truly believe that today was the best Birthday party I have ever had. The food was amazing, the room decorated perfectly and the staff perfect as usual. So thank you, Julie and all your team, for allowing my mum to be involved in all family celebrations.
Dear Lyn, Thank you for such a wonderful review. We're delighted to hear that the team at Upton Grange helped make your birthday so special and ensured your mum could be part of the family occasion. We'll be sure to pass on your lovely feedback to Julie and the team, who will be thrilled to know how much their efforts were appreciated..
4/5
TrustpilotNormally have to wait a long time.this…
Normally have to wait a long time.this visit shower had done was very good thank you
Dear David, Thank you for your review. We're pleased to hear you were happy with the support provided. We appreciate you taking the time to share your feedback.
1/5
TrustpilotWas invited to attend a viewing for a…
Was invited to attend a viewing for a property, and was told that i had first choice as tenant if i liked it. Went away after being told that some maintenance work was being done, and that the property would not be ready to move into for at least two weeks. Tried to contact the so-called manager two weeks later to try and find out if the maintenance work was completed, and was met with total ignorance. Tried several times to contact this manager, but still with no satisfaction. Eventually i discovered that this manager had been leading me up the garden path,as although i had been offered the property-the manager didnt want me to move in [for whatever reason] which accounts for all the obstruction i observed along the way. Consequently i can only advise to be extremely cautious if you approach this housing company, or better still, dont approach them at all.
Dear Thomas Degnen, Thank you for leaving a review. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Standish has the most, with 916 reviews rated 4.0 out of 5, followed by Hook with 844.
Tell us what you need and up to 3 trusted local agents will be in touch.
