Trusted Agent profile
★★★★★
953 reviews across 3 offices and 2 platforms
ANCHOR LIFESTYLE DEVELOPMENTS LIMITED has three offices, in Standish, Hook and Bingley. Together they have 953 reviews on two platforms, rated 3.9 out of 5 overall.
Tell us what you need and up to 3 trusted local agents will be in touch.
ANCHOR LIFESTYLE DEVELOPMENTS LIMITED's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
TrustpilotI have lived in my flat from Sept 2021…
I have lived in my flat from Sept 2021 , electrical faults have been evident immediately but only proved it when the hairdressers hair dryer would not work in three sockets , now five appliances have been damaged , microwave glass plate , 3 have been broken , had to buy surge protectors adapters to prevent more damage at £11 a piece !! These only work temporary !! Will they ever repair the electric fault in the building of 20 yrs old ??
5/5
TrustpilotBeechfield Lodge
Our mum moved into Beechfield Lodge in September this year just a couple of weeks after losing our dad and her beloved husband of 68 years. They had been together in another care home since April of this year. Sadly dad had a fall and had to be hospitalised where he unfortunately passed away some five weeks later. I wont name the previous care home as there is absolutely nothing good to say about it hence the reason for moving our mum once dad passed away. We have nothing but good things to say about Beechfield, CARE being the operative word because that is exactly what mum gets. The staff are genuine and you can see they love what they do, nothing is too much trouble, mum has become part of the Beechfield family. She has a lovely room with en-suite and her own little kitchenette which gives her some independence. Visiting is a pleasure now and we can leave her with complete confidence knowing she is getting the best care there is, she is so content and this means the world to us.
1/5
TrustpilotMy elderly mother and the other flat…
My elderly mother and the other flat owners have had all sorts of difficulties. The latest is a huge increase in 'rent'. They may be 'not for profit' but don't care about repairs or the views of flat owners. They appear to use national contractors that don't do the work or don't do things well instead of local trades people who would probably be cheaper. Where she lives, and it is probably the same elsewhere, they burn expensive and excessive lighting in corridors all night long. Her community are keen to improve their personal scenarios and support the fuel crisis (to keep bills affordable). A lady with a positive outlook on life is continually frustrated and upset. I try to advise but my mother repeatedly says, "they don't care". Moving into such an establishment should be worry free!!
5/5
TrustpilotThat when you get in touch with somebody they listen and do something
The response that I got from the new area manager,this is the best response that i have ever had while dealing with anchor
1/5
TrustpilotSheltered housing
Sheltered housing . Where you will be treated like a child. Deafening fire alarms always going off, you could have that in every room in your apartment for an hour. Loud booming voice often coming through the Tannoy into your apartment, you CANNOT switch this off. Having to lag all your washing to the laundry, 2 machines for 50 flats so don't expect to find one available. Someone esle has a master key to your home and can enter at any time. No Bath. Big service charge your paying for the maintenance of someone esles building as a tenant inc lift replacement. But you will get a hideous looking dayroom totally unsuitable fashion for people born 1950/1960s.
1/5
TrustpilotAs we are trying to help save the…
As we are trying to help save the planet and lives we bought a small electric car also to save money on fuel but sadly anchor hanover say they can not be charged on the 13amp sockets in the bungalow yet mobility scooter can and are being charged how can we do what the government want us to do in anchor bungalows so as a pensioner I have to charge away from home and sit in a cold car in a car park for 5 hours and pay bp pulse 57p kwh yet its 27.22 p at home and there are only 2 charging posts where I live most of the time out of order tesco now charge 28p but only when shopping not long enough to put 1kw in
5/5
TrustpilotWe have a great manager
We have a great manager, who always takes notice of your concerns and importantly talks and explains what would/will be the actions. I would like these remarks to be instilled, when taking on any new managers.
2/5
TrustpilotQuery
My mum lives in Anchor Housing Complex. Keep chasing for her outdoor light to be replaced as she's recently had a fall resulting in a fracture. I also hear that when a tenant passes away/moves out, the family are asked to remove all fittings and decoration, ie ripping up carpets (even if new or good condition) and stripping of wallpaper? Surely this cannot be acceptable? Purely wasteful. Is this an Anchor initiative?
5/5
TrustpilotI have had a problem with my Energy Provider energy…
I have had a problem with my energy provider for nearly a year. I requested in Feb to go from a card payment to DD in June my electric went off for 24 hours no warning Card payment failed. Upshot they changed from Card to DD debit. Energywise tried to make contact without Success. Mr Foster from EnergyWise visited my home some miles journey and we went through everything has I had no correspondence and no idea what state my account was in. Mr Foster manage to make contact and acted on my behalf has I have hearing problems on my phone. He did a really good job and put himself out on my behalf. Anchors Energywise is a very valuable service. I commend them.
1/5
TrustpilotRubbish service and management at numerous levels. My mother lives in an anchor Hanover…
My mother lives in an anchor Hanover home and I have been dealing with them on her behalf. I have been appalled at the very poor service. I have made at least 15 calls over the last year regarding her leaking roof and, although I have spoken to someone reassuring on each occasion, no one has been able to tell us whether any work has been done to repair the roof or to make any steps towards getting it repaired. There also seems often to be no manager for my mother's flats...and certainly no manager physically around.I have been shocked at such a terrible service. I think they just think old people will give up and accept anything.
5/5
TrustpilotI was fortunate enough to recently take…
I was fortunate enough to recently take up residence at Anchor Housings Queen Elizabeth Court.The complex is immaculately kept, lovely gardens to relax in and great security, very important as I live alone.The manager, Lee, is very helpful and gets involved in any activities the residents organise.The company pull out all the stops to make sure residents are happy and every need is taken care of.Well done Anchor!
4/5
TrustpilotCaring staff
Really caring staff who bed over backwards to be kind and considerate to residents. The building and gardens are pleasant and well maintained and the lunches they provide to residents are well balanced and good quality. The only improvement they could make would be to provide more organised activities for the residents, but overall, a really well run place.
5/5
TrustpilotTracy has really thrown herself into…
Tracy has really thrown herself into Barncroft and we are getting the place sorted at last. I have been here for 15yrs+ and can see a big improvement. New boilers, overgrown trees cut and new wheel chair access to name but a few. Hopefully she will stay. Best manager yet!.
2/5
Trustpilotinexperience
went to the anchor for the first time in a while however was disappointed to see a young chap who i later found out was 17 years old serving me at the bar. I think this is very inappropriate having someone so young and inexperienced working was not pleasing to say the least. Will be returning but not very happy at the moment.
1/5
TrustpilotCommunal Area Policy
I've been an owner of a leasehold flat for 7 years. Now being told to remove items from my garden which do not comply with Anchors Communal Areas Policy which I had never heard of till our November Newsletter. I know other estates have similar items in communal gardens (like my small table and chairs). Anchor say they will be removed on 31st October if not removed by me. How can they treat the elderly like this???
5/5
TrustpilotLauren Wilson
Lauren Wilson was absolutely fantastic in sorting out everything to get Keith Poole moved and settledSo helpful and just really lovely to. Made whole experience stress free
5/5
TrustpilotChester Court, Spondon, Derbyshire
I would like to say what a lovely scheme Chester Court is, we have been today to collect keys and sign the tenancy agreement with my in-laws. Donna the manager is very professional and helpful as well as warm and friendly. The grounds and communal areas are all very well kept and Donna has been very efficient when responding to requests for information etc. Both my in -laws and us are looking forward to them moving into their new home.
1/5
TrustpilotI noted the experience entered by K Cox…
I noted the experience entered by K Cox on the 8th August reference the tribunal decision and that Anchor had no right to charge anything in respect of servicing or mantaining lifts. Sadly Anchor appear to think this only relates to one building. I would urge all residents to check their Schedule Of Services charges. Mine reads current charge (2021 / 2022) £1,358 increasing to (2022 / 2023) £1,509 in respect of our lift. This denotes clear intent to continue to charge it's residents despite a tribunal ruling. I shall make this fact public (to warn all tenants) and it is my intention to place this matter in the hands of a tribunal. I also consider this matter worthy of placing in the national press. Anchor, get your act together.
1/5
TrustpilotAbout Anchor if the information below is true
If the information below is truecan you explain why you score so low, in best companies?About AnchorInformation written by the companyWe are the largest not-for-profit provider on housing and care for older people in England and manage 60,000 homes for people in later life across more than 1,700 sites and operate over 85% of local councils in England.i
5/5
Trustpilota manager that truly cares about her role
my mother finally got her property and with the help of the property manager Rose, her worries were put to rest. she has been so much help in finding the right property for her. i could not recommend her enough. Anchor runnymede court wallington
Good Afternoon Neil,Thank you for leaving such a lovely review, regarding Rose.Please could you provide some more information in reagrds to which location this is, so i can pass these comments on to Rose's Manager.Kind RegardsLynsey
1/5
TrustpilotAm I Allowed to keep 4 small dogs in my…
Am I Allowed to keep 4 small dogs in my Anchor 2 bed flat ?
Hello George,Thank youfor your comments, If you can provide me with some more information via the email i have requested through Trustpilot, I will be able to get you some clarification to your question.we do have a pet friendly policy, however this is at the discretion of local Managment. Once the extra information has been provided, i will get this looked into further for you.Alternatively you can contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.ukKind regardsLynseyKind RegardsLynsey
1/5
TrustpilotDouble water companies charge
After being forced to pay for Anchors mistake when they were charged by 2 water companies rent 2021-2022 and being promised that it would be sorted out and a refund issued or the water rate would be adjusted 2022-2023 I now have transferred into another Anchor property but I pay my water rates direct to the water company Anchor have ignored my request to sort this since I transferred 22-02-2022 to my new address I have lost all trust in Anchor.
Hello Gill,Thank you, for your comments and i am sorry to hear that you have been having these issues.I have requested further information through Truspilot, which will aloow me to look into your concerns further.Alternatley you can contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.ukkind regardsLynsey
5/5
TrustpilotMy husband and I live in anchor hanover…
My husband and I live in anchor hanover in Doncaster and can't wait to transfer to Manchester to be near family Been waiting nearly two years now. Just pray we can get a transfer soon Somebody must want to move to Doncaster near the race course.
Hi Edward,Thank you for your comments.Are you aware that you can also register your details on the www.houseexchange.org.uk website to log your details to do a mutual exchange with someone.If you would like to know more about this please do not hesitate to contact our Customer Enquries team on 0800 731 2020 Monday to Friday 8am - 6pm and saturday 8am - 4pm.Kind RegardsLynsey
5/5
TrustpilotExcellent activities and care to…
My father of 80 has recently had to relocate from the south coast after many years, to be nearer me for his care needs. I must praise Debbie Hitchcock the scheme manager at Five Rivers Goole who has helped him settle in so well and he's very happy. Debbie and Sue are the managers and are consistently professional and organised and get things sorted quickly and efficiently. I have to say that the amount of activities at Five Rivers is brilliant - quizzes, Bingo, game show style activities, fish and chips lunches-there is an activity almost daily and its so good to see. My dad is, starting to get involved too after a long time of isolation with his partner who he cared for. The place is always immaculate and there's always life around which is so good to see. The residents seem very happy with Debbie and say its thanks to her that so many activities take place. Highly recommend five Rivers and it makes me feel so much more reassured knowing my Dad is there.
Hello Emma,Thank you for leaving such lovely comments regarding Debbie and the team at Five Rivers. Im really happy to hear how well your Dad has settled in.I have forwarded on your lovely comments to Debbie.Kind RegardsLynsey
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Standish has the most, with 917 reviews rated 4.0 out of 5, followed by Hook with 844.
Tell us what you need and up to 3 trusted local agents will be in touch.
