ANCHOR LIFESTYLE DEVELOPMENTS LIMITED estate agents in Standish, Hook and Bingley

★★★★★ 5/5

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IN PRAISE OF ANCHOR STAFF AND RESIDENTS

This is about Anchor in general but in particular a member of the Anchor staff, Karen, a site manager at Camborne Cornwall who went to unbelievable lengths to resolve an issue at Anchor Penzance, also to two residents, Iris and Annette who went out of their way to 'mother' me in my dilemma after a gruelling seven hour drive down from the west midlands...these people along with other Anchor staff really are a credit to Anchor

Arthur · 6 September 2022 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook

★★★★★ 1/5

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Dealt with anchor a number of times and…

Dealt with anchor a number of times and it’s evident that the CEO’s quality of life is far more important than the residents. Dank conditions, homes in disarray, apparently they have housing community officers to check quality of homes….as a previous project manager for building I can assure you these people are paid IGNORE issues. Avoid at all costs

William · 5 September 2022 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook

★★★★★ 1/5

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Avoid

Avoid, we're lucky we are escaping, we had a bad leak in the communal laundry and the cleaner sorted it out even though it wasn't her responsibility, we asked anchor to pay her, as expected, no chance, so as usual a whip round took place, for a non profit making organization these people will bleed you dry, google the salary of the non profit making CEO

James · 4 September 2022 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook

★★★★★ 1/5

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Anti Social Behaviour, Harassment, Nuisance.

I am a British Military Forces Veteran and suffering with chronic PTSD/Combat Stress brought on by service to the Crown and Country in conflicts around the world.I have lived at my current address since February 2012 and got along reasonably well with the majority of the other residents until approximately 2years ago when a new lady arrived at the development and has made and continues to make my life hell.She is fully aware of my medical condition of PTSD but continues on a daily basis with harassment,intimidation, nuisance behaviour and anti social behaviour towards me and now begining to pick on some other mostly older, vunrable residents especially those that are friendly towards me.I have reported her to the sites warden,area manager and operation's manager and the customer relations department of Hanover/Anchor housing and completed the ASB statements and at risk assessment document (Where upon I scored 18 and according to this score I am Highly At Risk) and as yet the management have told me (for nearly 2years now)that they (the management)are keeping a file on the situation!!!The offending lady resident has also been visited by the Police on 6 different occasions and served a Police Community Service Order (which she has broken on numerous occasions).The lady resident in question is in clear breach of the Tenancy Agreement that she signed up when she took over the apartment and it would appear to both myself and the Police that providing I keep paying my rent the management are not taking further action against this resident and proceed with an eviction order.This behaviour from this lady resident is now not only affecting myself but is affecting the wellbeing of other vulnerable older residents of the site.Every day we keep thinking when is this situation going to end!!!I therefore cannot recommend this location a safe, friendly environment to live.

Malcolm · 26 August 2022 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook

★★★★★ 5/5

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Moved into Anchor Chirton Lodge last…

Moved into Anchor Chirton Lodge last Oct. From day one l felt at home. Our manager Christine is. amazing,she goes over and and beyond her duties. The Be Wise Money team.sorted out benefits l did not know l was entitled too. so helpful and friendly. My life has turned around. I am so happy here

Susan · 18 August 2022 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook

★★★★★ 1/5

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We are fed up with the rubbish spouted…

We are fed up with the rubbish spouted by anchor...When Hanover were our landlords, things got done. As soon as they fell into bed with the Anchor slumlords, the bathroom modifications got shelved, and things got delayed. We even had an anchor photographer come to visit us, as Anchor wanted to know the condition of the stock they were taking over, and he said to my wife "never seen a bathroom like this before". Incidentally, this photographer is no longer employed by anchor.We have had enough, and doing the bathroom ourselves, be nice if the CEO chipped in with her nearly 1/2 million pound salary...(yes, check it out). Anchor have no interest in their tenants, but like to talk the talk. Talk of new constructions, but fail to maintain, modernise their current stock.

Mr · 15 August 2022 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook

★★★★★ 1/5

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How Sad!

I have been tied up with other things recently and had hoped that the reviews by residents, might have improved, but sadly nothing seems to have changed. Anchor staff who follow the negative reviews say the same text to every comment, and instead of making their own enquiries, they ask Trustpilot to do their work. Come on Anchor, with a new CEO at the helm, let's see 5 green stars and no single red star.

Marion · 12 August 2022 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook

★★★★★ 1/5

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Many on here have an axe to grind with this housing association, you should form a group will give you more power at moment it seems this housing association dont care what your writting about

Anchor housing management simply show they don't care about tenants of theirs. Some onsite managers goes around like prison warden on the sheltered housing estate. One day i called him a liar and it was true he lied, his reply, Alan you call me a liar again and i will beat you! What was he going to beat me with? Makes one think. Other incidents come to my office there has been a complaint against you, heard those words from the same housing manager more than 30 times over the years. issues of complaint manager makes, you have washing drying at your open louvres doors inside your flat, dont use the washing line, yes correct fear dogs keep weeing over the washing line post, another! you have family living with you, "No they have come to visit for the day", it don't stop the allegation after allegation from this manager, does he think its a prison service hes running. "There has been a complain" ruddy-well heard that so often it does your brain in. but when it comes to dog pooing under our kitchen window everyday for months even today this morning Thursday 26th may 2022, and now july 2022 same thing he does nothing to stop it along with the new area manager, its near 5 months going on 6 months now, its all well documented evidence so it cant be denied , neighbours all men some think its a great laugh all this going on against us , nice neighbours with a strong dog biscuit throwing supporters club. in front of our property edging the dog on to eat more so it poos again, Estate manager none existent to deal with it, so is he part of it ? makes one think that way. I hope you get this message Area manger She/her York can you please send me the latest of who, what, when, allegations that have been made against us I believe in retaliation to this dog pooing complaint which i have asked for it to be moved moved on to stage 2 of the complaints procedure having asked area manager no end of times to no avail getting a reply , as an agent for a housing assiciation should not accuse someone with out supplying any evidence to support the allegations, frustrated with no replies so please send today! No reply to suppling any evidence against us date now August 2022 ?

Alan · 10 August 2022 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook

★★★★★ 1/5

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Are you a Anchor assured tenant living…

Are you a Anchor assured tenant living in a block with a lift ? Then your getting ripped off , The First Tier tribunal Property Chamber ( Residential Property ) Case reference LON/ ooAF/ LSC/ 2021/0325 Page 6 The Tribunals decision. The tribunal determines that the amount payable in respect of lift replacement charges , lift service contract, Lift inspection and Lift repairs is nil, The lift insurance charges shown in the table are payable , The tribunal also agreed the management charges shown are too high and were reduced also, charges for staff at H.O. were also cut back due to excess.Typical of Anchor wanting to hide the truth.

K · 8 August 2022 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook

★★★★★ 1/5

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As a previous resident of Anchor

As a previous resident of Anchor, and someone who still as a disabled family member still living there.I am writing this review as this seems to be the only place Anchor seems to take a interest.The heating system at five rivers was updated a couple of years ago.It changed from electrical storage heaters to bio mass fuel.The residents were told this would be cheaper for all concerned, this never happened and still hasn't happened.Although I could write a monalog on this issue today is about the issue of residents my family member included trying to keep warm during the winter months.Anchor are well aware in there one bedroom flats at this scheme there are only three rooms that have radiators.Leaving the hall and bathroom with no heating at all.My question to them today is are they aware they are breaking the law only partially heating a home that they rent.The scheme is five rivers Goole and the manager as tryed everything she can to sort this out.If Anchor would like my name it is Christine Barker.My sister lives there and finds it very difficult to move around.I would hate to think she is going to spend another winter having to go to bed to keep warm.Also there is the issue of having to try and heat her bathroom for her to take a shower.Dangerous if you are plugging electric fires in.PLEASE ANCHOR SORT THIS OUT.

George · 8 August 2022 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook

★★★★★ 1/5

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Anchor sloganising

Anchor sloganising: "We put our customers at the heart of everything we do, listening carefully...." etc etc. It sounds good doesn't it. Only one problem - the reality is quite different. If you take the recent inflation busting increase in service charges together with poor standards of maintenance and repair (leaking roofs, substandard decoration, lifts that more often than not don't work - tricky if you have mobility problems!), wasteful expenditures on lighting systems (that have never worked properly), a protracted (and sometimes completely unresponsive) complaints system, inefficient and reactive - as opposed to proactive- management style (at every level) and a corporate culture that can properly be described as largely 'performative' and oppressive then you'd probably think twice before engaging in any kind of contractual arrangment with this organisation be it care home, lease or rented property. But if you then had to factor in personal physical risk that decision would become a 'no-brainer'. A resounding 'No'! Anchor - in its tenancy agreement - states its policy on "Violence and abuse" and "Antisocial behaviour"; to sum up - you mustn't - pretty standard stuff! But when it comes to implementing this policy - well - how shall I put this?? Not much happens. This is where Anchor's 'performative' role kicks in. So a tenant over a period of over ten years regularly verbally abuses and makes threats of physical violence against other tenants, managers, guests and neighbours and what does Anchor do as the complaints roll in? It shuffles a few papers around, makes some appropriately soothing noises and 'has a word with the person in question'.... but the abuse continues and the threats become ever more explicit and violent (hammers are now mentioned frequently). Not much "listening carefully" going on here! So if you want good value for money and place a premium on quality of life then give Anchor a very VERY wide berth. My advice is to seek out the smaller housing organisations operating on a local basis. You're more likely to get a better quality personal service, and there'll probably be hardly any mention of 'hammers'.

K · 31 July 2022 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook

★★★★★ 1/5

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Unhelpful and incompetent

I had contacted anchor housing today as I was looking to make a complaint regarding a lack of response over an issue regarding payment of a rent refund to my dad that they had not made in their specified time frame. My dad is 87 with extreme anxiety and very hard of hearing which is why he consents to organisations speaking to me in his behalf.Unfortunately their customer services are evasive and unprofessional. Things started off well enough, the agent I spoke to was polite and took my details and said that she would transfer me to the payment advice team after a short while she came back on the line and said they had no record of any extra permissions relating to my father, which is categorically untrue as this was updated years ago when my mother passed away. I then asked who I make a complaint to and she offered to put me through to the customer relations team and I refused as I do not want to be fobbed off by customer services however, she had no further suggestions nor could she offer any timeline for when they would get back to me. I do not see how any functioning organisation can say they do not have timeframes for dealing with enquiries and complaints. It is not acceptable.My dads complaints are as followsPayment has not been received as per the information in the refund letterThere has been no reply to a subsequent letter for which he paid £6.98 to guarantee delivery showing a lack of basic courtesyYour systems not being updated to reflect his consent to share permissions.

Carolyn · 20 July 2022 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook

★★★★★ 1/5

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Still awaiting repairs...

This is my second review. We have held a tenancy for 18 days. We have no running hot water, no key to the car park, one front door key to share, and still have no internet or landline. The lack of internet is because no access to the bt box has been available to the open reach engineer. Two people have telephoned in regard to repairs. No one has been to sort the problems. I'm disgusted that 2 elderly disabled people can be treated in this manner.

Janet · 15 July 2022 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook

★★★★★ 5/5

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New tennants

We. Have just been given a bungalow which is going to be our forever home, the service from the start from anchor’s head office to the absolute professional and friendly site manager was beyond amazing,we hope to have many happy years with anchor.

Mike · 14 July 2022 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook

★★★★★ 1/5

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Avoid Anchor like the plague if you don't want to get it.

Just looking through all the bad reviews this year alone it's obvious that my and my neighbours' experience with Anchor complaints procedure is not unique. We had a good live-in Scheme Manager until they trialled a so-called Pathfinder scheme which turfed her out and then all the problems started. We haven't had a full-time replacement since end of 2020, the replacement is more concerned with her own health than ours, always off sick. When we complain it's the usual roundabout and then complaints closed unaddressed. The latest high horse they're on is with Health & Safety, moving bins from top floor to ground with no heed to the fact the majority of residents on that floor have mobility issues. We've got nuisance neighbours, cannabis smoke stinking the place out, rodents and pidgeons because they can't control delinquent tenants, no one supervising contractors, residents dropping like flies due to neglect and we've become a dumping ground for dementia sufferers. No wonder there are so many flats vacant in our Scheme. Avoid Anchor at all costs. Anchor, please don't tell me to contact Customer Services, they are a black hole, whatever goes in there never comes out.

Tired · 14 July 2022 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Standish

★★★★★ 4/5

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Some staff and manager are trying to…

Some staff and manager are trying to killme

Khwaja · 5 July 2022 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook

★★★★★ 1/5

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Offered a property

Offered a property. Told it would be 6-8 weeks before we could sign up. Put our property up for sale. Got a buyer. Sold the property after 9 weeks. Date for completion at Anchor property moved and moved and changed. Negotiated with our buyer for extra time. Finally couldn't put it off any more, and gave Anchor a date for completion of our sale. The works promised had not even begun. Blame was shifted from one party to another, and one person to another. Yesterday was 16 weeks since we viewed... And today we are staying in alternative accommodation until the work is completed. Belongings are in one place, we are in another. One room and a bathroom. No cooking facilities, no washing up. Cannot register with the doctor, can't change the driving licences or the TV licence or inform the pension service. We have fallen between the cracks. No one has taken responsibility for any of it. Very disappointed, but hoping it really can't get worse. Is the future any brighter... We shall see.So I responded to the reply, and I emailed the address given... to get an email saying response by phone or email will be forthcoming in the next 2 WORKING days... it's Friday today!

Janet · 1 July 2022 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook

★★★★★ 3/5

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I am helping my mother search for a…

I am helping my mother search for a rental flat and came across some properties managed by Anchor. We had to phone in to do the application and then had to call back with additional questions. They will not answer questions via email. They were very helpful, but it would be better if we could check the status and/or get more info online. What I really need to know how long is the waiting list? Years? Months? She needs housing by October of this year!

Rachel · 31 May 2022 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook

★★★★★ 5/5

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Due to the pandemic Dianne and past…

Due to the pandemic Dianne and past management have worked tirelessly with residents to keep us all updated and safe on regulations.I myself had Covid last month and followed all regulation also kept Dianne updated on progress she was very helpful.

Patricia · 25 May 2022 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook

★★★★★ 3/5

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Lynnew start at BRACKENHALL

Lynsey has asked for more information. Thankfully and at a stroke we have our management back on a full time basis. This is all residents wanted as we felt under valued, not seeing management. It IS a nice building and, thanks to Anne, the gardens are a treat. Hopefully my comments came over as positive and certainly not personal . I look forward to 4+ more years at BRACKENHALL. We need to get more involved with resident involvement and the recent questioairre from Becci Lynch is helpful. We are glad to be back on track and look forward to new Residents joining us.With regards, Clive.)

Clive · 25 May 2022 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook

★★★★★ 5/5

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In response to Strange Review by Seraphina

My parents have both lived in this scheme since September last year. I wholeheartedly agree with Jim's review. I have POA for my parents so am entitled to my views as I have had constant dealings with the scheme manager. I must say the manager in question has offered assistance constantly without question, is extremely friendly to all and has been massively helpful to us with advice and guidance. We live 200 miles from the scheme so the peace of mind we gain from knowing she is available is immense. My father has been very poorly recently and been admitted to hospital. The manager was on hand immediately to assist my mother and gave us time to travel the distance between us. I would be very concerned if the scheme was that bad as reported by Serephina that I would have no hesitation but to relocate them elsewhere. As it stands I am extremely happy and safe in the knowledge they are supported well by the scheme manager. I have no hesitation in recommending the manager for recognition of a job well done. Above and beyond the call of duty. I have wrote an official email to Anchor customer relations praising the manager but have yet to receive a reply acknowledging this. A Highly recommended place to live. Thank you.Note, I have now received a reply from Anchor customer relations and been assured the area manager here, Donna will be informed and she will pass on our thanks to the manager of the scheme. Thank you

David · 18 May 2022 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook

★★★★★ 1/5

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Disgraceful staff.....I have existed at an Anchor property…

I have existed at an Anchor property for three years. The so called management are never there and on the rare occasions they are, never put a full day in. From entering the building they enter their office,lock it and pull the blinds down. ALL DAY. We are told by them on a daily basis they have no Duty of Care towards us and even if we fall down they will not act. I have been a Registered Manager of Care Homes for 20 years. I know what i am talking about. This Company is a disgrace and if youre thinking of placing a loved one with this Company, run a mile. Seriously.

Clive · 17 May 2022 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook

★★★★★ 5/5

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Strange Review by Seraphina

I've just read the review by Seraphina; why remain in your home for 6 years if it is hell to live there. If your doctor suggests your mental health will be affected for as long as you live there I'm sure I would find alternative accommodation. I've lived at this Anchor scheme for almost 14 years and the current scheme manager is the third manager over that period. The first was great and friendly but sadly not the best at the administration of getting things done. The second was temporary and the least said about that manager the better. The third manager from day one was brilliant at communicating and involving resident participation. If you asked for information or required a repair the request was attended to promptly. This scheme involves the local community, we have longterm garden projects that has resulted in local council awards. Once again we have a credible committee. This current committee was established because the previous committee members involved with the finance failed their task miserably. If I'm correct it was the same person who wrote the review about her living hell that was the committee member responsible for the finances of the members. Finally I would highly recommend this scheme. It's up to the individual when you live in a communal housing scheme whether or not to be involved. The current scheme manager tends to go above and beyond for residents.

Jim · 16 May 2022 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook

★★★★★ 5/5

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Review posted 13 April

Regarding the review 13 Aprill know who wrote this milisus email. The home is nowhere like this person is saying. They are the ones who are causing the atmosphere.They got caught taking money and got took off the committee. The manager has gone up and beyond her job description to try and help her and her partner

Jane · 13 May 2022 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook