Trusted Agent profile
★★★★★
953 reviews across 3 offices and 2 platforms
ANCHOR LIFESTYLE DEVELOPMENTS LIMITED has three offices, in Standish, Hook and Bingley. Together they have 953 reviews on two platforms, rated 3.9 out of 5 overall.
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ANCHOR LIFESTYLE DEVELOPMENTS LIMITED's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
TrustpilotVery poor behaviour manger rude never…
Very poor behaviour manger rude never does nothing about things leaving a vulnerable man struggle for months manger was told over amour of times in the end he got sectioned not good vunrable people they don’t care about no heating in this cold weather an on top of that I get threatened by the manger I have mental health issues I don’t expect to be spoken in that way if the complaint is not sorted I’m going to a solicitor an social services
2/5
TrustpilotRecent Finance letter
Recent Finance letter, from Rent Dept. notifying us of £107monthly increase in April...advise of nearby food bank availability, once your money runs out! So it's come to this.. Wow!!
1/5
TrustpilotAvoid, It's a digital desert island.
I've been living at one of their sites for nearly six years. Lovely neighbours. Quiet. Relaxing. That's the good points.Now the bad points. Only one. Lack of decent broadband. Since living here I've been pulling my hair out as I've had to put all my hobbies on hold because I can't get access to decent broadband.Despite the fact that there has been a fibre connection available about one metre away from the building which I have been denied access to, for over 3 years, by Anchor. They've given me a lot of excuses, most of which aren't true.I've had to get the Ombudsman involved and am awaiting the outcome. If I can't get access to fibre broadband I'm leaving. I want my life back, and my hobbies.Apologies for being negative but this issue alone has broken me.Avoid Anchor unless you want to live on a desert island.
5/5
TrustpilotI was given all the help that I needed…
I was given all the help that I needed from the start to the offer of accommodation on Friday 24th February 2023.Thank you very much DK Carr
1/5
TrustpilotAnchor; slum landlord or gangster landlord or both..
I read with interest the first tier tribunal judgement of Anchor "overcharging" a tenant for lifts and service charges.For four years Anchor charged us for a lift, you might think that strange when I tell you we lived in a bungalow. When we queried this with Anchor we were told we could use the lift in a nearby block of flats. In four years we never did, so we just subsidised the tenants of the block, oh and the drug dealer who supplied the block. When tenants queried why the drug dealer had free use of the lift, but they had to pay for a lift they didn't use, the dealers clients were quickly moved to another scheme.Anchor prides itself on the speed and quality of it's repair service, which the tenants pay for through their rent and advertise that they carry out repairs in five to ten days. Now the truth. Whist tenants of Anchor, for four years we complained about the ingress of rainwater from the front door and the mould in nearby rooms. When it was finally fixed, after three years, the problem was a previous Anchor workman sic had fitted the letterbox upside down, so that every time it rained water just poured in. We had to replace the hall carpet twice in that time.During this time the cover on the sewer in our garden became dislodged and the smell was so bad that people crossed the street to avoid the smell when passing our house. Three people came to inspect the problem, all said it needed an urgent repair, and did nothing. After 8 months when someone finally came to fix it, it took the workman about an hour.The judges ruling only effects just one tenant. I think Anchor systematically "overcharge" their tenants knowing they are doing so. I was informed by my former Anchor operations manager "that 92% Anchors tenants are in receipt of Housing Benefits, so they are not only ripping off their tenants, but the British public as well.Is it time the government, the serious fraud squad and the Charities Commission had a close look at this organisation?If in the future someone like Trust Pilot runs a competition for slum landlord of the year, Anchor will get my vote.
5/5
TrustpilotGreat service
I reported a leaking sink, I rung the repairs department asking when the repair would be done the lady I spoke to rung Trevor’s company, Trevor came at 6pm that evening then arranged to return the next day to do the repair which he did. He was efficient and knowledgeable. I’m very pleased, thanks to all at Anchor
5/5
TrustpilotI moved into Beaufort Court on 31/1/23…
I moved into Beaufort Court on 31/1/23 and am really happy there. The Scheme Managers Sue and Sarah have been very helpful and supportive. Also any maintenance requested were carried out within a reasonable timeline. The gardens are beautiful here and the communal areas always kept clean and tidy. Please keep on doing what you are doing Anchor l!
1/5
TrustpilotThe worst management agency
The worst management agency, a disaster waiting to happen in Walrond House, whole building left all weekend without power, lifts not working, emergency lighting not working. Vulnerable people left for 3 days without any communication. Vile
5/5
TrustpilotMy mother in law is moving into Hanover…
My mother in law is moving into Hanover Court Next week. Not enough words can say about the wonderful Manager Alison she has been very helpful. She is an asset to your organization.
5/5
TrustpilotBishopstoke resale
We used Anchor resales to sell an apartment that belonged to a deceased relative. It was a protracted affair with many false starts and dead ends. Stephen Hardy held our hand throughout and even found us temporary rental tenants until the right buyer came along. He was amazing and we cannot speak highly enough of him.
5/5
TrustpilotThanks for acknowledging my letter
Rating only, no written review.
1/5
TrustpilotIn 2018 I moved to Bately Not a place to be during covid !
In 2018 I moved to Bately court Norwich to be as near as possible to the emergency service due to my serious heart condition a decision 8 months that saved my life when paramedics worked tirelessly for a quarter of an hour to bring me back to life! Leading up to this event the following 12 months was the happiest i had ever felt as i felt Bately saved my life. On the day of the first lockdown like in all of the care sector it was actrue test of finding what additional safeguards would be put in place who many like me were in the top high risk category. 99.9% of sheltered homes rose to the challenge with Government giving advice to keep us safe. Those 99.9% mentioned doubled cleaning schedules covering replacing 5 day cleaning to 7 taking in account 100s of visits carers make weekly through the homes. Anchor sadly was in the 001 category when only last year the CEO admitted a stay away approach to protect staff mostly managers in the case of Bately as our cleaner needed to self isolate and our manager they replaced the 30 hrs of pre covid clean covering it with 12. Managers who were self isolating at home fiercely defended that decision plus seeing no reason why a weekend cleans were necessary even when I reminded them carers are needed over weekends being told Anchor would not pay the additional cost even though money from government was available. Now that the place was so toxic the management decided to stop fire alarm testing to avoid staff contracting covid overlooking the fact it was adding another life threatening risk to us all. In short I got a cleaning company in when they told me knowone would take it on at the same time made our fire service aware re stopping Fire alarm testing. Head office were reminded they were legally bound to do so. They started alarm testing immediately and gave an undertaking that this to be continued throughout the UK ' they agreed to this. I have since approached management confirming they did return this essential testing everywhere as I have learnt from frightened residents this definetly was not the case this imformation even after several attempts has been met by silence ..!!When I asked if they would adopt the same stay away approach were covid to return the manager replied " we are planning it wont!Now seen as a trouble maker and whisblower I still love my home.
5/5
TrustpilotCherished Moments.
I have been resident at Bradley House,Woodford Green for more than 10 years.I am proud to testify that is one of the safest and most secured place. That environment is matched by a pro active Management/Warden structure - where matters are handled efficiently and within agreed timescales.I have also contacted your Customer Relation Section on many occasions- the response has always been positive. courteous and caring.You have always gone the extra mile.
5/5
TrustpilotThe professional and courteous manner…
The professional and courteous manner of my sheltered housing contact made the whole process a pleasant and stress free experience. My every question was answered comprehensively and in a delightfully easy way to understand. No problems whatsoever,
5/5
TrustpilotTerina has been absolutely amazing from…
Terina has been absolutely amazing from the first meeting. My Aunt moved into her new home soon and I couldn’t be happier to know she’ll be looked after, thanks to Terina.
3/5
TrustpilotNot bad for what it is, not really a care home.
Eaves Court in Princes Risborough is a pleasant place, many of the staff friendly, caring and helpful. There are some activities. But to note that the have the policy (voiced by staff, and despite what the website may be taken to mean) "we are not a care home, we expect our residents to be self sufficient". I would advise anyone considering this place and possibly others run by anchor to check it out carefully, costs (service charge and extras like car parking slot), lengths of corridors, ease of getting about if a buggie or walker is needed, rules, and whether it will provide the sort of community throughout the day that is required.
2/5
TrustpilotWas having problems with the extractor…
Was having problems with the extractor fan in the bathroom when activated by turning the light on kept tripping the electrics in the end had to keep it turned off rang anchor as and-explained what was happening and they put us down as a emergency that would take five days when we actually got a electrician he dismantled the unit and found water was leaking in from the roof let’s face it-water and electricity don’t mix so now-waiting for someone to find out where the water is coming in from .When we had no lights in the flat we had to use torches and you try cooking by torch light anchor is useless they leave a job unfinished and yet we are paying for it shame on anchor.
5/5
TrustpilotThe customer service is excellent
The customer service is excellent. The staff go out their way to help everyone .
1/5
TrustpilotIf I could no stars I would
If I could no stars I would. Anchor housing have left a building of vulnerable, elderly, disabled residents housebound with no well fare checks. The lift has been broken for a week and they have been told repair can take up to six weeks. Most residents walk with sticks or walkers so cannot manage 80 stairs. This has meant hospital and doctors appointments have been missed, prescriptions not collected & cannot even go to the shop to buy food. They cannot do their washing as the laundry room is in the basement along with the bin room. The property manager advised my mum to try to leave the building and if she gets stuck call the fire brigade!!! Some residents are lucky as have friends and family that can help bring food etc but others are not so fortunate. They will be left home alone over Christmas possibly without access to food or medication. Raised a complaint and was advised take ten working days to investigate! Absolutely disgusting.
5/5
Trustpilotprotective scheme manager
donna our scheme manager at rowan court ladybarn is very protective to tennants i praise her highly
2/5
TrustpilotInsufficient support
My mother has been having unresolved difficulties with the boiler /thermostat in her bungalow for a few months. The heating will only come on for half an hour before cutting out again until the temperature drops sufficiently ti trigger again. She has not had a satisfactory repair and the last engineer didnt seem to know what the problem was. She is 92 and today has 2 inches of snow on the ground to add to the problem. My husband rang Anchor today about it. My mother reports that Anchor have since told her that because she has hot water it will be up to 5 days before an engineer calls. Hot water won't keep her warm. What strange logic! Come on Anchor. Care for the vulnerable?
2/5
TrustpilotVermin People
Parasitic, verminous, anti-anglosaxon, anti-locals, social council estate hub of vermins at The Crown & Anchor Edmonton, 222 Forestr St.London N18 2QD. Any europeans from continental europe or even respected englishman or woman must not go there. Even the waisted local verminous woman at the till, what i belive, she told me her and what appeard her semi drunk man and her "local degraded gang" ,supports tens of thousands of killings of ukrainians. The woman and her gangmen actually supports killings of ukranians. And they must be very proud of running that shhite hole pub.
1/5
TrustpilotBiomass Boiler not fit for purpose
If I could give no stars at all, I would. I have been a tenant of Anchor, living in Jubilee Lodge for more than 10 years and until the last 2 years have been very happy. The local manager that has represented Anchor during most of those years has in my opinion fulfilled her duties by providing an excellent service to all tenants. Around 2 years ago Anchor decided to install a biomass boiler to provide heating and hot water to the scheme. For the last 2 years I have written, spoken to senior officials complaining about the inadequacies of the biomass system at Jubilee Lodge. In all of this time my voice has fallen on deaf ears. In all of this time we have suffered with the lack of hot water or heat from the radiators failing to reach a temperature sufficient to heat the room. My bills during last winter were excessive even though the rooms and hot water were cold. I have now discovered that the measure for raising bills is water flow. So even though we have cold water and cold radiators we see still charged silly amounts. We have been promised lots by Anchor but they have not fulfilled their promises. This could have been a five star review because at a local level we are looked after well. We feel safe. Apart from the heating system our home is excellent and we love it but this is the last straw because apart from our local manager nobody listens.
5/5
Trustpilot…Paradise in King James Court!
Moving in to Anchor's location in Berwick-upon-Tweed has proved to be the best move ever. King James Court is a very well run development. All credit to the manager, Kirsty, who always puts herself out on our behalf. The development is a very happy place to be.
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Standish has the most, with 917 reviews rated 4.0 out of 5, followed by Hook with 845.
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