Trusted Agent profile
★★★★★
954 reviews across 3 offices and 2 platforms
ANCHOR LIFESTYLE DEVELOPMENTS LIMITED has three offices, in Standish, Hook and Bingley. Together they have 954 reviews on two platforms, rated 3.9 out of 5 overall.
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ANCHOR LIFESTYLE DEVELOPMENTS LIMITED's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotBest move I made
Moved in on 1st April. Really pleased with everything. compared to my last address this is fantastic. Very clean, quiet, manager on duty so someone you can actually speak to which is great . Nice communial room where can meet and talk to other residents and best of all fantastic gardens which can sit out on nice summer days. No complaints very happy here.
5/5
TrustpilotI was recently diagnosed with dementia…
I was recently diagnosed with dementia and, recognising that, sooner or later, I would have to move into a care home, I decided to stay for a short time in one or two homes to help me decide where I would eventually like to live.I am so glad that I discovered Maple Dene which had been recommended to me by the daughter of a resident. I spent two weeks there and was thoroughly impressed by everything it has to offer: the friendliness of all the staff, the care and attention provided to residents, the flat I stayed in, the food, etc. etc. I could go on forever.Maple Dene has a great management team who are always keen to help and who do make one feel very welcome and very much at home.
1/5
TrustpilotIn short, they simply don't care.
In short, they simply don't care.They'll choose to not look after their properties and lie to their residents over and over, for years and years, instead of helping. Clearly just in it for the profit without a single bit of care for the people they house.If you have any other choice for housing, do not go with Anchor.
5/5
TrustpilotI have had major health difficulties…
I have had major health difficulties over the last few months and as we all know financial difficulties have an effect on health and recovery may I say that anchors financial team and I mean all of them have been helpful kind and very supportive a lot more companies could take a leaf from their book thank you and please keep up the good side never lose the human touch m fletcher
5/5
TrustpilotIn short
In short, the Estate Manager. She is very helpful , professional but friendly. Helped me with so many things and residents very friendly as well.
1/5
TrustpilotDo not use
Appalling service, completely debilitating of those who are unable to use the stairs. Imagine spending what is likely your last ever summer confined to your flat and unable to go out with family or friends to enjoy the sunshine because a lift has been out of action for over 3 months !!! Being told to reschedule hospital appointments for elderly people who already have a tough time. And all of this whilst also increasing the costs. I wish the CEO would see this review and offer some solutions for the poor people of bishops waltham !!!
5/5
TrustpilotBig thank you to our site Manager…
Big thank you to our site Manager Matthew Humphries.Last Saturday he did a BBQ for us, we all had a great time, lots of laughs and a bit of drinking 🥂🍻🍷. I was away when he also organised meals at a local pub for Christmas and Easter. All out of his working hours. This makes such a difference to peoples lives we have got to know each other a lot faster. I’m newish here in Broadmead Ashtead Surrey so thanks Matthew and neighbours you are now friends.
5/5
TrustpilotNew to the area
New to the area . It’s the kindness and helpfulness of Mandy which struck me straight away
1/5
TrustpilotAvoid Anchor Housing
My mother, a pensioner, grieving over the death of her twin brother, was contacted within 48 hours of him dying to ask about his 'estate' They wanted him to pay for decorating. When I emailed customer care I was told it didn't happen! They basically called us liars. We expected an apology.. We got told it didn't happen.My uncle paid more for Anchors grotty 1 bed flat that badly needed modernising, than my friend pays for a 3 bed council house, yet when he died, they wanted his estate (he didn't have an estate) to pay for decorating.My uncle was often asked by the Anchor manager if he wanted to go into a care home, this was my uncles worst nightmare, it upset and scared him, he wanted to live independently. We asked my uncle if he would like us to speak to Anchor to request they leave him alone, he said no because he was frightened it might make things worse. My disabled 73 year old uncle was scared of them.
5/5
TrustpilotA real JEM
A sheer joy to write this review regarding our Estate Manager Mark Thornley at Wyredale Court Fleetwood he is always prepared to go that extra mile He is only contracted to work 25 hours a week however there are some Residents here who think he is on call 24 Seven 365. He is always polite and approachable ask a question and you can be assured of an answer Anchor can be very proud of this man he is a real JEM.
5/5
TrustpilotI was really glad of the support at…
I was really glad of the support at that point in time over the last few months I am undergoing a lot of.treatment for my myeloma Sara always ask how I am getting on and my hospital appointments she always knows when I am feeling down and finds the time to support me I have no family and it meant a lot to me
5/5
TrustpilotExperienced and patient guidance…
Experienced and patient guidance through the complexities of completing DWP forms.
5/5
TrustpilotWe are living at 19st clemence court in…
We are living at 19st clemence court in Folkestone Kent ,our move wouldn’t have been made as easy as it was if it was not for our two wardens , they have been so obliging,. And could not have been more helpful, we feel they made our move so much mor easy .
5/5
TrustpilotAdmiral Court Carshalton - New Start
I was introduced to Anchor Housing by Thames Reach. I was not sure what to expect when I arrived for my viewing with Scheme Manager Louise Laudat, but was immediately put at ease by how friendly she was. The communal gardens are well kept and there was an atmosphere of peace and harmony throughout the scheme. I was delighted to be offered a flat at the scheme and continue to settle in.
5/5
TrustpilotRachel the manager and Julia the…
Rachel the manager and Julia the housekeeper run a fantastic residence. Nothing is too much trouble and they made my Mum feel very welcome over the 3 years she was there. Would highly recommend Edith Court.
1/5
TrustpilotDreadful Company
Truly dreadful company. I am still involved in a complaint regarding an overpayment that they are refusing to refund after two years. Have emailed and called numerous times and have been fobbed off each time. One female operator I spoke to was unbelievably aggressive. Totally unproffesional. I would not recommend this company to anybody.
Dear Jo, Thank you for your review and your valuable feedback. We're sorry to hear about your concerns in regards to communication. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
1/5
TrustpilotLast year we were cold
Last year we were cold, with outdated storage heaters, NO insulation,i am dreading this year, our area manager will no absolute Nothing, Bedworth WARKS, If we pay and save anchor money thats fine, if we want to make our life a bit more bearable its a NO NO,
5/5
TrustpilotCustomer Service at its best
I had made numerous telephone calls tryingto get confirmation of a payment.It was really nice to talk to someone who listenedand resolved the problem efficiently, it was obviousthe Advisor I spoke to values helping others.
5/5
TrustpilotExcellent service
Fast,knowledgeable, cheerfull and polite great service
5/5
TrustpilotIt was the best move we've made
It was the best move we've made , been here nearly 11 years and love it Our estate manager Lesley is so caring nothing is too much trouble for her At the moment we are having a lot of building work done and she,and Anchor are keeping us well updatedWe have great neighbours and we are all looking forward to celebrating The Coronation together in this great community Well done Anchor
3/5
TrustpilotAs a 59 year old man working 60 hours a…
As a 59 year old man working 60 hours a week for a possible 10 more years I was disappointed at the extra charges on top of a £760 monthly rent...council tax tv license and electric bill are added on but I’m paying a landlord £650 for a large en-suite loft conversion
5/5
TrustpilotI want to give a shout out to our scheme manager
I want to give a shout out to our scheme manager in Oxford who has been with us almost a year. Being the manager on the ground with Anchor is not an easy job to do, but it is the most important one, in my view, to keep communication flowing between residents and the organization. Our scheme is lucky to have someone who listens to our issues, acts accordingly and gets the job done. Through it all she always has a smile on her face and genuinely cares about the well-being of her residents. So thank you Anchor for hiring her!
1/5
TrustpilotSo- called Charitable rent increases
Anchor have just increased their rent and service charges by a minimum of £80+ per month.....and they have the cheek to state they're "not for profit"!Stay away from these greedy profit seeking xxxxxxxx whose morals are beneath contempt and prey on the most vulnerable in society. You CANNOT believe a word they say !
1/5
TrustpilotStay away from Anchor HanoverIf I could put 0 stars I would… kitchen…
If I could put 0 stars I would… kitchen 25 years old, keep putting it off and spent the money on a cheap plastic carbon monoxide detector that you can pick up for pennies…. I expect the boss is on £200,000.00 no profit organisation 🤣🤣 Where is the kitchen????
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Standish has the most, with 918 reviews rated 4.0 out of 5, followed by Hook with 846.
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