ANCHOR LIFESTYLE DEVELOPMENTS LIMITED estate agents in Standish, Hook and Bingley

★★★★★ 5/5

Trustpilot

Review posted 13 April

Regarding the review 13 Aprill know who wrote this milisus email. The home is nowhere like this person is saying. They are the ones who are causing the atmosphere.They got caught taking money and got took off the committee. The manager has gone up and beyond her job description to try and help her and her partner

Jane · 13 May 2022 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook

★★★★★ 5/5

Trustpilot

Modest Rent increase

We are in receipt of the letter containing the revised rent/bill payments from April at Ashiana Lodge. I just wanted to say a huge thank you for the very very modest increase (about £4/month). When energy bills for most people seem to be increasing by such a large amount, I don't know how you have managed to minimise our contributions. I hope as a company that this isn't going to disadvantage you in any way. It is a lovely residence: spotlessly clean & a good manager Dianne. who has always been attentive & helpful.Thank you once again.

JH · 12 May 2022 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook

★★★★★ 1/5

Trustpilot

Terrible Customer Care!

Giving one star for this organisation is too much! They claim to be a great housing association for those older people, caring for their welfare etc. This is absolute rubbish! All this organisation cares about is money, and saving it!I raised a serious and valid complaint with Anchor over 4 weeks ago, which was acknowledged in the two day timescale. I was promised a response within 14 days, and if that was not feasible, they would update me and keep me informed.Despite me sending two emails to chase up a response for a stage one response (after three weeks) I have heard nothing, and I believe the estate manager has also chased for an update, and either heard nothing or not communicated what they have been told back to me!Clearly Anchor’s complaint policy is like a fairy tale, fake like their claims on their website, then you only have to read the other reviews on this website.I was willing to be nice about the issues that I raised with Anchor, but the longer Anchor choose to ignore the issues raised, the more I will dig my heels in and fight for the rights my father is entitled to within the UK law!This housing association have failed in a duty of care, because money is more important, and put the welfare of a long standing tenant at risk, and even when someone complains they can’t even respond.Not to worry, no response now is fine, since I’m taking this complaint to the housing ombudsman when I’ve exhausted Anchor’s complaint policy, if they actually respond!

Ally · 25 April 2022 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook

★★★★★ 1/5

Trustpilot

St Cements Court Clacton On Sea Phase 1…

St Cements Court Clacton On Sea Phase 1 & 2 very poor standard. Couldn't live at either phase. Tenants moaning all the time from both sides of how it has all deteriorated since new management. Both phases are filthy and bits or rubbish still on the floor in the same place a week later! Dirty floors and toilets. Very poor cleaning standard. Tenants said they are moaning about this but nothing getting resolved by Managers. They are not interested. Area Managers not interested either. Shocking when tenants paying for cleaners and decent managers.

John · 22 April 2022 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook

★★★★★ 5/5

Trustpilot

My Happy Home With Anchor.

I came back to the UK after living in Spain for twenty years. My husband had died in Spain the year before and it wasn't the same without him. I had been looking for a flat for myself and my little dog because I was staying temporarily with my daughter and son-in-law. After being refused a flat many times because of my dog I rang Anchor who put me on their waiting list. The following day I got a call from Pamela Corbett about a studio in an over 55 retirement scheme in Summerfield House, near Chester. By this time I felt so jaded about my housing situation that I agreed to see the studio, thinking it would have been a stop gap until I found a one bedroom flat. Pamela, the scheme manager, was so cheerful and friendly that I was able to see the studio and the benefits of the scheme through her eyes and moved in the next week.I have not been so happy since losing my dear husband and now have a delightful studio and I have made lots of friends.

Trish · 13 April 2022 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook

★★★★★ 1/5

Trustpilot

Shame on you!!!

Shame on you!!!! You are heating your buildings with gazprom still! Your sheltered and care homes all Gazprom. Russian gas! You say you are locked in until 2023! No you are NOT! YOU CAN MOVE OVER TO BRITISH GAS! Our elderly pay you a service charge for heating. These elderly a lot of them were in WW2! Now thier sevice charge for gas goes to Russia, you are allowing them to fund putins war. You can dress it up you like saying it is the uk version! It is still Russian gas! STOP FUNDING THIS WAR VIA OUR ELDERLY! Shame on you! SHAME ON YOU!!!!

Maria · 11 April 2022 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook

★★★★★ 1/5

Trustpilot

Wish things had been better

We have just moved from Anchor five rivers at Goole.Our time there in many ways was not easy lots of issues that to be honest were just swept under the carpet so to speak.Having a relative who lives in the next block of flats and who is disabled kept us from leaving at that point.Unfortunately just before Christmas last year a very heavy smoker was moved in underneath us, smoke fills the communal area and was coming into our kitchen cupboard.Yes Anchor did try to seal the downstairs pipes up to try and stop this happening but to no avail.The three residents of that block all complained by letter but still nothing as been done.Today I am wrighting this as I feel so sorry for the other tenants who are still having to suffer this issue and again unfortunately one of them as C.O.P.D. which Anchor are well aware of.I know Anchor do not have a no smoking policy in there flats but when you feel you have to move from your own home to be free of this kind of thing it is very sad.

George · 10 April 2022 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook

★★★★★ 5/5

Trustpilot

I am very happy and settled in my new…

I am very happy and settled in my new studio flat with anchor housing, the manager helped me settle in quickly as she knew I had concerns

Sis · 6 April 2022 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook

★★★★★ 1/5

Trustpilot

Dodgy financial department

My mum had to go into a nursing home after having lived in an Anchor flat for many years. She was due a rent refund at the end of the one month notice period and so we left her direct debit in place which was a big mistake. Anchor continued to take rent “in error” and trying to get Anchor to refund all the money they owe to my mum is proving to be very difficult. We get one flimsy excuse after another and mum is still waiting for her refund after 5 weeks. This appears to be either gross incompetence or deliberate delay tactics on the part of Anchor. My advice to other residents based on our experience is not to trust the Anchor financial department, take control and cancel your direct debit early. When you vacate, wait for them to send you an invoice for any outstanding rent and then pay it. This will save you a lot of time, stress and phonecalls chasing them as well as being out of pocket for months.

John · 4 April 2022 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook

★★★★★ 5/5

Trustpilot

St.Edith's Court, Hillside Crescent, Leigh-on-Sea

St.Edith's Court, Leigh-on-sea is where my family decided to place our father due to his complex needs increasing. Our tour and information guide was given by a senior carer and all our questions were answered competently. We instantly felt a warm, caring, respectful environment thrived at St. Edith's. Our father has lived there since November 2021 and has described the home and beautiful gardens as "heaven." His transition into the home was managed respectfully and Anchor staff have treated our father with respect, care, compassion at all times. We have never seen our father so happy and he has joined in all the social activities that are available throughout the day. All the staff have made a conscious effort to know our father and his interests and have adapted activities to his liking. Whenever we visit, there is always a warm welcome and you are made to feel part of the home. Regular displays of activities that residents have taken part in are updated around the home which is visual assurance for loved ones and stimulation for residents. Staff are always seen conversing with residents and shown respect. Lockdown has been addressed by the home in a positive manner and residents have taken part in daily "golden hour" conversations where all staff, of all descriptions make sure residents are conversed with. Relatives are kept informed of the home's daily activities and a monthly zoom meeting is well attended. Food is cooked on site with an excellent choice available. The home is immaculate both inside and outside with a stunning garden area for residents and relatives to enjoy. I cannot thank Anchor for employing such wonderful people and putting residents care as a topmost priority. Thank You to each and everyone of you.

Maria · 4 April 2022 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook

★★★★★ 5/5

Trustpilot

Excellent team and very helpful

Excellent team and very helpful Everyone at Anchor has made my move to a new home easy and made me feel welcome Thanks to all at Anchor Kind Regards Steve 24 Harrow Court

.MR · 31 March 2022 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook

★★★★★ 1/5

Trustpilot

St Cements Court Clacton On Sea Phase 1…

St Cements Court Clacton On Sea Phase 1 & 2 disgraceful. Would never consider residing there after visiting. Both have completely changed for the worse over the last few years and I'd say very hazardous now without health & Safety. Both phases are dirty and grubby. Dirty floors and toilets. Tenants seem worse who the managers are moving in. No respect. Managers are useless and not even worth wasting breath to complain to. Earning money under false pretences. To be there in an office would be helpful!!

Chloe · 28 March 2022 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook

★★★★★ 1/5

Trustpilot

I am giving this review for Vicarage…

I am giving this review for Vicarage Court in Gateshead. My mam has lived there for a year now. The place was fantastic until they moved someone in with severe problems. This lady is running rampant, verbally and physically assaulting residents. The residents feel intimidated and no one is doing anything. I’m angry that my mam doesn’t feel safe. They manager isn’t qualified to deal with this and has gone on the sick! The police and ambulance services are always there. They are failing in their duty of care to my mam and the other residents. Please steer clear. I don’t know who made the decision to let this woman live there without the support she clearly needs. There are failing her too. All in all it is a mess and for now, DO NOT move in!

Claire · 28 March 2022 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook

★★★★★ 3/5

Trustpilot

The reason I have not given 5 stars

The reason I have not given 5 stars, well since leaving my house to go into Anchor properties, one thing I miss is my own washer and dryer. I could wash and dry when I wanted.When you move move into an Anchor property you will be on either a time slot of 2 hours, or some properties are go in and use if available.But, the laundry has a deadline, some close as early as 6pm! This isn’t good for people who still work I’ve known laundry warfare! Someone hasn’t removed their clothes OR someone has removed them and boy can that cause trouble.I feel my freedom has been removed with no private washing machine. So if you are thinking of moving into a property (not just Anchor) consider this.In the past managers have been bullies, I remember one for sure, he should have worked in a prison.Plus things, they allow pets, Anchor staff in Bradford are really nice. They have properties in nice areas, but it’s not like my house, which I had to give up.Just a few thoughts. Oh yes My last manager was ok.

Misskitteecat · 23 March 2022 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook

★★★★★ 5/5

Trustpilot

I Dave's guardian angels

I was pottering out in the garden at Willow Court, I was offered a cup of coffee by Alicia, one of the residents. I had just finished removing some unwanted plants, I turned round to pick up my cup from off of the windowsill, and suddenly felt dizzy, the next thing I knew I was laying on the floor. I tried to get up but was unable to move. Then I saw two staff members approaching. Mandy and Nikki, they took charge and stayed with me until the ambulance arrived. Thank-you girls.

David · 22 March 2022 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook

★★★★★ 1/5

Trustpilot

Another fine mess

Brought up by the area manager at the last estate agm was that the fact that Anchor had paid in advance for 2 years worth of gas to all it's buildings from a supplier called Gazprom (Russian outfit). I've yet to find such a supplier that would accept 2 years advance payment. It's fair to say that our area manager hasn't got a clue what she's talking about. You can however enter into a 2 year contract and pay monthly.I've raised this issue here as Anchor customer services have a terrible habit of passing the buck in the hope that tenants will give up and desist. I've already written a review where I've mentioned I've been waiting some 10 months for a response asking Anchor to qualify unit prices in relation to gas and electricity. No response has been forthcoming.So I'll place this review here so there is no excuse. Gazprom supply all Anchor properties with gas. They are reputedly going to the wall which leaves all tenants in a bit of a quandry. 2 year contract or not, if they go to the wall we are in a mess. So Anchor, are you going to attempt to be honest and transparent and tell us what is going on ? Are you going to give the tenants a choice of replacement supplier or just impose one of your own choosing ? At the end of the day, we are the people that have to pay these bills and deserve a say.

Nige · 21 March 2022 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook

★★★★★ 5/5

Trustpilot

Anchor would recommend

I was pleasantly surprised on how well my customer call was received by anchor .Especially when in the past with other providers they seem rushed and rude.He took his time to explain how everything worked and had patience and understanding as well as knowledge .Thanks Kamran from customer enquiries.

KAREN · 17 March 2022 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook

★★★★★ 5/5

Trustpilot

Transfer waiting list

I recently had a problem with an internal transfer application request. I spoke to a member of the Application Assessment Team, Daniel, who understood and listened to my issue. He let me take my time to explain to him how I felt. He was polite, thorough, efficient and respectful. It is because of Daniel and the actions he took that I had a positive outcome to my problem that very same day. Thank you again Daniel for being so kind and supportive.

A · 15 March 2022 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook

★★★★★ 1/5

Trustpilot

I want to know what you are doing to…

I want to know what you are doing to remove gazprom russian gas heating your sheltered housing in the u.k right now. It is time for change.

Maria · 3 March 2022 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook

★★★★★ 5/5

Trustpilot

Alver Quay

Very fortunate to own a property in the Alver Quay complex. The residents have been friendly and welcoming, the sense of community is strong and supportive. The house manager facilitates independent living, but is on-hand should advice or guidance be needed. The cleaner is also ready with a cheerful smile! The Anchor team are knowledgeable and helpful. Alver Quay offers lovely views over the lake, and is close to local shops, a large park and Stokes Bay. One of the most desirable retirement properties in Gosport!!

Nic · 3 March 2022 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook

★★★★★ 1/5

Trustpilot

Wouldn't you know it????

Wouldn't you know it????? Lynsey, replied to my comments, with exactly the response, I was raising the issue about. It's a very sad state of affairs to say, but it epitomises everything about Anchor......... "Ignore the problems, and in time the oldies, will give up and go!!!". What a 'shower'!!!

Marion · 2 March 2022 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook

★★★★★ 5/5

Trustpilot

Lake Head Court, Keswick.

My father moved in to Lake Head Court in Keswick, 12 months ago, to say his life has changed is an understatement. Lake Head Court is friendly and immaculately clean, this is down to Katharine the manager and the team. He moved from an isolated village where he walked very little, he now regularly walks around town between my house and my brothers, he often talks about the new friends and the support he is given at Lake Head Court. Also taking regular trips around Cumbria on the bus, previously his opportunity to travel was limited to two buses a week . If there is an example of excellence on independent living in a sheltered environment Lake Head Court is it.

Scott · 2 March 2022 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook

★★★★★ 1/5

Trustpilot

Hi Lynsey

Hi Lynsey Can you please explain why the answer to all the complains are the Same.Most of the the people who leave neg reviews have already been to your complaints department and got no responseYour response /Hello,Thank you for leaving your feedback.I have requested further information through Trustpilot so that I can investigate your comments more thoroughly.Our Customer Relations team are also available on 0345 602 5516, Monday to Friday, 08:00 - 18:00 or by email They can then investigate your concerns and issue a full response in relation to your experience and explain how we can help going forward.Kind RegardsLynsey

Audrey · 25 February 2022 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook

★★★★★ 1/5

Trustpilot

I wrote a review regarding AnchorAnchor Housing making Profit on the sale of Water.…

I wrote a review regarding Anchor Housing selling water to customers at Poplar Court Manor road Scarbourough they asked for my contact information, they have made no contact. A one bedroom flat at this location will have water cost of £713.00 a year £59.42 a month They have produced a statement showing a £6,000 deficit re there water charges, It has to be taken into consideration this is based on what they choose to charge for water, NOT what the actual cost of water is from the Water board, Anchor Housing is claiming to be a non profit making organisation, how can they justify making profit on the sale of water? especially in a time when cost of gas and electricity are at an all time high, we have no alternative but to contact our MP/Councillor/Ombudsman ext. in the hope that Anchor will show they are actually a not for profit organisation.

Barry · 23 February 2022 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook