Trusted Agent profile
★★★★★
954 reviews across 3 offices and 2 platforms
ANCHOR LIFESTYLE DEVELOPMENTS LIMITED has three offices, in Standish, Hook and Bingley. Together they have 954 reviews on two platforms, rated 3.9 out of 5 overall.
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ANCHOR LIFESTYLE DEVELOPMENTS LIMITED's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotGreat
Teresa and Tina did everything they could to make my mother's transition to her new flat run smoothly. Thank you both.Marie
Dear Theresa, Thank you for your review and valuable feedback. We are happy to hear your mother's move in was smooth.
5/5
TrustpilotEfficient and very helpful
Efficient and very helpful. Mel is an excellent Manager.The facility is also excellent along with access to Wem itself.
Dear Mr Phil Ellis, Thank you for your review and valuable feedback. We are delighted that you are happy with your property and your manager.
5/5
TrustpilotMade me feel very welcome nice clean…
Made me feel very welcome nice clean warm living accommodation
Dear Mr Vethaak, Thank you for your review and valuable feedback! We are glad you are enjoying your new property.
5/5
TrustpilotEverything from start to finish has…
Everything from start to finish has been good Marie made it all so easy
Dear Owen,Thank you for your review and your valuable feedback!
1/5
TrustpilotNot a good experience
The whole experience was really bad only stayed at property 4 days in total had to pay an extra months rent and council tax even though I had returned the keys they said you have to give one months notice so I was paying for somewhere that I couldn't live had the expense of moving there and back within a week the whole experience was and nightmare and costly
Dear J Setal, Thank you for leaving a review. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
5/5
TrustpilotSimple easy
The manager Jay walked me through everything made it so easy and simple, always had a smile polite, I am new to all this so thank you Jay .
Dear Mr Roberts,Thank you for your review and your valuable feedback, We're delighted the process was made easy and simple.
5/5
TrustpilotManager explained everything clearly…
Manager explained everything clearly was easy to talk to
Dear Mr Norfolk,Thank you for your review and your valuable feedback
5/5
TrustpilotJust moved into a flat
Just moved into a flat. We had a few queries rang the office they dealt with my queries right away .
Dear Stephen,Thank you for your review and your valuable feedback. We are glad that our colleagues were able to be of assistance.
1/5
TrustpilotHow do I contact Trust Pilot to…
How do I contact Trust Pilot to complain about ‘invited’ comments from residents who have been coerced into putting a good review on , even though they have only just moved in ?One telling us how good the removal company was.This is unfair and biased . It should not be allowed as it is cheating your system to get a higher rating . Residents who have actually lived with the company for many years and have left useful and fair reviews are being overlooked .Trust Pilot , you need to sort this out asap.
5/5
TrustpilotFirst month with Anchor
I have lived here for a month and am very happy with my flatHelpful friendly warden and good clean communal areas
Dear Mrs Ditchfield, Thank you for your review and valuable feedback! We're delighted you're enjoying living in your new property.
5/5
TrustpilotLoverly flat near all amenities
Moved in last month and found the manager very helpful and quickly sorted out a few minor issues we had in the flat. Everyone we have met so far is very pleasant. Easy walking distance to shops and all amenities and we are looking forward to living here.
Dear Mr. Gordon, Thank you for your review and valuable feedback! We're delighted you're enjoying living in your new property.
4/5
Trustpilot3/4 star
In genral we are very happy with our experience with anchor and our direct manager.lacking one star cos windows need replacing updating of heating needs doing and a genral upkeep of inside and outside of buildings needs to be addressed with vaunrable older people living here
Dear Mr Ferry, Thank you for your review. We're sorry to hear about the inconvenience your windows and heating have caused. As we'd like to investigate further and relay the review to the appropriate department, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review.
5/5
TrustpilotWe made the move to anchor and have not…
We made the move to anchor and have not regretted it at all, it is a lovely clean well run place and we couldn’t be more happier that we’re here, location is great apartment is great and it is clean and well kept
Thank you for your review and valuable feedback! We are glad you are enjoying your new apartment.
1/5
TrustpilotAnchor’s surveyor-
Anchor’s surveyor-I would much appreciate it if you could tell me how I can check the qualifications of your surveyors.Thank you
5/5
TrustpilotSt andrews house
We were made very welcome before and after we had moved in, everything was explained clearly and simply
Dear Mrs Michelle Allen, Thank you for your review and valuable feedback! We are glad you are enjoying your new property.
1/5
TrustpilotTake no responsibility Passed from pillar to post all over…
Passed from pillar to post all over Anchor....from Management....customer service etc. If you complain they group up have a script of how Anchor is right. They don't take responsibility for their residents behaviour there are no criminal checks on tennants so you don't know who your living next door to. The company is run like an institution & you feel like your living in one or a prison. The Management pass the book....talk nonsense & then make a scapegoat of the person complaining. The only way to get an outcome as far as I'm concerned is take it to the media & through the civil court system. Never known such nonsense from a company who are non profit. Apart from the fact the main management salaries are top heavy & the tennants foot the bill on average of £800 a month rent per tennant. Do the maths. This is not social supported housing...most other housing associations supported will charge approximately £430 a month.
Dear Amanda,We're sorry to hear that you are unhappy with management and customer services. As we'd like to investigate this further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
4/5
TrustpilotSigning of papers and setting up of…
Signing of papers and setting up of tenancy was efficient, however because I was transferring from one anchor tenancy to another I received duplicate information including rent bills.
Dear Ms M Bell,Thank you for your review! We're delighted the tenancy set-up was smooth. We do apologise for the duplication of bills and we will ensure that your comments are shared with the relevant department.
5/5
TrustpilotGreat removal men
Great removal men , Hubby and I moved from first floor flat to ground floor , We are gradually decorating the rooms , but taking our time , the wonderful bit about moving to ground floor is we have a a patio , so this year it will be morning coffee outside on the patio .
Dear Ms Webb,Thank you for your review and valuable feedback. We hope you enjoy your morning coffee on the patio this year.
5/5
TrustpilotHappiness is being at St Clements Court
I moved in a year ago and feel it’s the best move I ever made. The managers are very helpful, friendly and approachable. Nothing is too much trouble. Marie does a good job of keeping the communal areas clean and tidy. I have made new friends and enjoy going to play Hoy twice a week in phase 2 when I can. Whenever someone asks if I like it here, they only have to see the smile on my face which says it all.
Dear Ms Mowforth, Thank your for your review and valuable feedback. We are glad you are happy with the services at St. Clements Court.
4/5
TrustpilotA good and reliable service was offered…
A good and reliable service was offered to us. We really appreciate the efforts put in by the Location manager. Thank you.
Dear Paul, Thank you for your review! We're delighted you received a good service and that the Location Manager has helped with your move.
1/5
TrustpilotVery poor attitude.
A lot of residents aren't aware that Trustpilot reviews exist. Seems my last honest review hit home and has been flagged and temporarily removed. This is a tactic used to get reviews hidden from the general public. Anchor know exactly who I am and I've not received a single enquiry from their "customer services" to investigate what I said. What I will do however is point out this site to the rest of the residents in my block which will give them the chance to write their own review. I've listened to my neighbours complaints regarding Anchor so they should be afforded the chance to air their grievances.If someone viewing this clicks where it states the number of reviews I have left, you will be able to gain a lot more insight into Anchor.
4/5
TrustpilotThe manager at the scheme very…
The manager at the scheme very welcoming and helpful
Dear Jeanette Thank you for your review! We're delighted to hear that you received a good service from the Location Manager and that they were welcoming and helpful.
5/5
TrustpilotWe are very happy with Anchor and our…
We are very happy with Anchor and our manager Rob2
Dear Tony, Thank your for your review and valuable feedback. We are delighted that you are happy with Anchor and your manager.
5/5
TrustpilotI cannot say more than a huge thank you…
I cannot say more than a huge thank you for the level of care I experienced given to my 91 year old friend who has none of her own family. I have , in the past helped her to remain independent but recently her health has deteriated and I am now finding she needs more care than previously.In short I wish to give my huge thanks to the Warden and her assistant who have gone above and beyond in their care for my friendThey have done domestic tasks that simply arent in their job description and importantly sourced resources to help her remain at home.I am 76 and live in another town and I know that without their help and understanding I simply don't know how I would have managed her care. Generally the flats enjoy a lovely social life which my friend loved. Hopefully she will soon return to that.So, wonderful care. Safe environment and a lovely social atmosphere which, to be honest I would be more than pleased to experience should I ever need too.Thank you to the Staff who showed such care.
Dear Marilyn, Thank you for your review and your valuable feedback. We are happy to hear that the manager went above and beyond and support was provided for your friend.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Standish has the most, with 918 reviews rated 4.0 out of 5, followed by Hook with 846.
