5/5
TrustpilotWelcoming from the word go
Welcoming from the word go, easy to apply for the accommodation and helpful pleasant staff.
Agent replied · 12 June 2024
Dear Robert, Thank you for your review and valuable feedback.
Trusted Agent profile
ANCHOR LIFESTYLE DEVELOPMENTS LIMITED estate agents in Standish, Hook and Bingley
★★★★★
954 reviews across 3 offices and 2 platforms
ANCHOR LIFESTYLE DEVELOPMENTS LIMITED has three offices, in Standish, Hook and Bingley. Together they have 954 reviews on two platforms, rated 3.9 out of 5 overall.
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Our offices
ANCHOR LIFESTYLE DEVELOPMENTS LIMITED's three offices, most reviewed first. Each has its own page.
- ANCHOR LIFESTYLE DEVELOPMENTS LIMITED StandishHigh Street, WN6 0HD918 reviews · 0 on Google63 in the last 90 days
- ANCHOR LIFESTYLE DEVELOPMENTS LIMITED HookStation Road, RG27 9YG846 reviews · 0 on Google60 in the last 90 days
- ANCHOR LIFESTYLE DEVELOPMENTS LIMITED BingleyKeighley Road, BD16 2BB7 reviews · 7 on Google (4.1)0 in the last 90 days
Latest reviews from every ANCHOR LIFESTYLE DEVELOPMENTS LIMITED office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotDornden
I have phoned anchor over the past 2 years to check on my progress and have always been kept informed and staff are always polite and helpful.My manager michelle has been amazing and helped me with all my issues on line with bills and worries. She has made me feel so welcome and has made sure all my needs and worries are dealt with. Great service all round.thank you.
Agent replied · 12 June 2024
Dear Paula,Thank you for your review and valuable feedback. We are happy to hear that you have been supported by your manager and received great service.
5/5
TrustpilotVery happy with Anchor smooth easy…
Very happy with Anchor smooth easy experience.
5/5
TrustpilotExpert paperwork
Expert paperwork, friendly manager. Prompt attention to any problems. Good residents' meeting with rapid production of minutes. Systematic checking of information held by Anchor. Regular checking of e.g hot water supply.
5/5
TrustpilotWe have only been here a short while…
We have only been here a short while but very happy the communal areas are spotless as well as the laundry.Warden very helpful and nothing is too much trouble
5/5
TrustpilotLovely location and flat really lovely…
Lovely location and flat really lovely neighbours and site manager would highly recommend
Agent replied · 22 October 2024
Dear Susan, Thank you for your review! We're delighted that you are enjoying your new flat and that the kitchen to your preference. Enjoy!
5/5
TrustpilotCaroline the manager at Box Gardens has…
Caroline the manager at Box Gardens has been extremely helpful and everyone here has made me feel very welcome and I would recommend Anchor to anyone
1/5
TrustpilotAfter leaving a 1star review on trust…
After leaving a 1star review on trust pilot three days ago I was asked to contact Customer Relations either by Email or phone in order to investigate the matter further!!!Which I did via a phone call and what a waste of my time that was, i was put on hold and told to take my complaint to the “Ombudsman “ !!!Which i am mystified about because we haven’t raised a formal complaint yet!!!I’m lost for words on trying to get any sense or logic out of Anchors
1/5
TrustpilotVery Sad
How sad that no one in Anchor management is listening .It most certainly does need an undercover investigation by B.B.C. Panorama programme,I will email them and as suggested by a previous resident,H.R.H. Princess Alexandra.Some one has to listen !In the mean time there is a Facebook Site where unhappy residents can interact and make suggestions i.e. starting a petition.It is A/H Residents for Justice,you can post anonymously.
5/5
TrustpilotThe lady I spoke to was very helpful we…
The lady I spoke to was very helpful we just hope the problem we had is know sorted.
Agent replied · 12 June 2024
Dear Ian, Thank you for your review and your valuable feedback. We're sorry to hear about your issue, if there are any further concerns, please speak to your local manager.
1/5
TrustpilotDisillusioned
Thoroughly disillusioned, disappointed and disgruntled with Anchor. Routine repairs and maintenance are almost non existent. There is little to show for the exorbitant management fees and service charge fees. The most unprofessional organisation I have ever come across, using mediocre contractors for overdue major projects.
Agent replied · 12 June 2024
Thank you for leaving a review. We are sorry to hear about your experience with the repairs service. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
1/5
TrustpilotTruthful
A message for anon 8 hours ago reviewIt's completely true what you have commented to any new resident in your review ,how possibly can a new tenant give anchor a 5 star rating when they haven't experienced living there that long BBC Panorama undercover definetly need to investigate anchor housing association under cover, HRH Princess Alaxandra is the patron of Anchor ,has any tenant seen this information on the bottom of anchors letters to tenants in small print , maybe it would also be a good idea if tenants wrote to HRH Princess Alexandra as I'm certain ,the patron of Anchor would not be happy how anchor are wrongly treating their tenants, also Michael Grove the department for levelling up.
5/5
TrustpilotMy first home
Great to hear from anchor and view a property, lovely area, location, tidy , clean and most importantly quite
Agent replied · 12 June 2024
Dear Julie, Thank you for your review! We're delighted you're enjoying your new home.
1/5
TrustpilotMove to another property
Where should I start?The list is to long to know where to begin!!!We signed the lease on the 19th February 2024 and as today the 22th March 2024 we are nowhere near a moving date?The flat in question as been neglected for 20+years both by Anchor and the previous tenants with a multitude amounts of repairs work to be carried out!Needless to say that we have to chase all the work ourselves on a daily basis.And also extend our moving date to the maximum time allowed at considerable cost to us (two months rent for both properties to be precise)We came very close to change our mind and stay put in our old property! But we couldn’t because so far this as cost us £3.000 in decorating new carpet etc…We are frustrated angry and upset on to why this is taking so long for Anchor to get their act together???(And this is an understatement)All Anchor seem to be interested in is revenue and get as much money as they can get away with from you!!!We spent two solid weeks cleaning and disposing of rubbish left behind by the previous tenants And as we are both in our mid sixties we have reached a breaking point and can’t do much more !!!We have been resident at Hanover association that then became Anchor for a number of years and we are sorry to say that things have got a lot worse since Anchor as taken over Anchor doesn’t seem to care about loyal and long term residents!So beware if you even thinking of moving to one of their properties!!!
Agent replied · 12 June 2024
Dear Mr. Garbini, Thank you for leaving a review. We are sorry to hear about your experience. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
1/5
TrustpilotNew residents
New residents, please stop putting an invited, 5 star review on trust pilot. You have not lived with them for long enough to know what they are really like. Wait for a year and then see if you still want to put a good review on. You are ruining it for all of us ( and for yourselves) who want to show what Anchor need to do to improve things for their residents.
5/5
TrustpilotMoving in to a flat with Anchor…
The two managers were extremely helpful.Being able to go online to view which properties are immediately available enabled me to rent my flat.After viewing the flat, the process to sign up is very straightforward.Events like coffee mornings made it easy to get to know everyone.
Agent replied · 12 June 2024
Dear Mrs S Martin, Thank you for your review! We're delighted you're enjoying your new home and that the sign up process was straightforward.
5/5
TrustpilotExcellent experience.
Agent replied · 12 June 2024
Dear Nataliya,Thank you for your review!
5/5
TrustpilotI feel ry comfortable and safe in my…
I feel very comfortable and safe in my new home, the house managers Dannii and Gail have made me feel very welcome and are very kind lovely ladies.
Agent replied · 12 June 2024
Dear Wendy, Thank you for your review and valuable feedback! We're delighted you're enjoying your new home.
4/5
TrustpilotMy application
My application for housing was dealt with quickly and efficiently. The estate manager Esther was extremely helpful informative and supportive throughout my wait for a property.
Agent replied · 12 June 2024
Dear Sandra, Thank you for your review! We're delighted to hear that your application process was quick and efficient and that the estate manager was helpful.
4/5
TrustpilotThe holly court manager Pam she was…
The holly court manager Pam she was brilliant
Agent replied · 12 June 2024
Dear Mrs D Rogan,Thank you for your review and valuable feedback. We are happy to hear that Pam was helpful.
5/5
TrustpilotMy experience was that I was so…
My experience was that I was so grateful that I am getting help and support from Anita who helped me out getting my new home
Agent replied · 12 June 2024
Dear Mrs Sukhbir Kaur,Thank you for your review and your valuable feedback. We are happy to hear you've received the required help and support to move into your new home
5/5
TrustpilotHouse Manager was amazing and so…
House Manager was amazing and so helpful making the move much easier 😊
Agent replied · 12 June 2024
Dear Lesley,Thank you for your review and your valuable feedback. We are happy to hear you've received the required help and support to move into your new home
5/5
TrustpilotThe company is going that extra mile…
The company is going that extra mile for everyone who resides in the properties of Anchor
Agent replied · 12 June 2024
Dear Mr Stephens,Thank you for your review and your valuable feedback.
1/5
TrustpilotWhy is it that our scheme does not get…
Why is it that our scheme does not get any decent repairs done ?Repairs reported and after quite a long wait a botched job done.Leaks still there for many weeks resulting in the ceiling of flat below becoming wet.Another visit from a plumber. Now whole bathroom floor having to be replaced if the leak is ever fixed. Still waiting.What a waste of time and money. Why was this not fixed properly when first reported ?
Agent replied · 12 June 2024
Dear Anon, Thank you for leaving a review. We are sorry to hear about your experience with the repair service. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about ANCHOR LIFESTYLE DEVELOPMENTS LIMITED
Which ANCHOR LIFESTYLE DEVELOPMENTS LIMITED office has the most reviews?
Standish has the most, with 918 reviews rated 4.0 out of 5, followed by Hook with 846.
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