5/5
TrustpilotAll of the staff are really friendly…
All of the staff are really friendly and helpful
Agent replied · 12 June 2024
Dear Michael Forte,Thank you for your review and your valuable feedback.
Trusted Agent profile
ANCHOR LIFESTYLE DEVELOPMENTS LIMITED estate agents in Standish, Hook and Bingley
★★★★★
954 reviews across 3 offices and 2 platforms
ANCHOR LIFESTYLE DEVELOPMENTS LIMITED has three offices, in Standish, Hook and Bingley. Together they have 954 reviews on two platforms, rated 3.9 out of 5 overall.
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Our offices
ANCHOR LIFESTYLE DEVELOPMENTS LIMITED's three offices, most reviewed first. Each has its own page.
- ANCHOR LIFESTYLE DEVELOPMENTS LIMITED StandishHigh Street, WN6 0HD918 reviews · 0 on Google63 in the last 90 days
- ANCHOR LIFESTYLE DEVELOPMENTS LIMITED HookStation Road, RG27 9YG846 reviews · 0 on Google60 in the last 90 days
- ANCHOR LIFESTYLE DEVELOPMENTS LIMITED BingleyKeighley Road, BD16 2BB7 reviews · 7 on Google (4.1)0 in the last 90 days
Latest reviews from every ANCHOR LIFESTYLE DEVELOPMENTS LIMITED office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot1/5
TrustpilotIT IS OBVIOUS
It is clearly obvious that anchor housing association are now asking new tenants to rate them on trustpilot when they first move into their property obviously these new tenants have no insight what anchor are really like,the scheme managers change their rules as and when they want to on tenants living in the scheme, can see right through anchor of their tactics trying to get better reviews from the truthful red stars from tenants to 5 green stars from new tenants who are oblivious to anchors tactics They definetly need investigating undercover from BBC s Panorama.
1/5
TrustpilotAbsolutely Dreadful Company
Absolutely dreadful company, especially since taking over from Hanover. I moved on to this estate a few years ago and I was hoping to stay here for the rest of my retirement, but even in my advanced years I are now seriously thinking about selling up and moving on (if I can sell my place that is). We get nothing for our money (except grief). Anchor clearly put money above the welfare of their residents. I think they are ignorant, bullying and arrogant. My best advice is to stay well clear of them.
1/5
TrustpilotThis company must be the worst…
This company must be the worst retirement housing company ever. They don't care about there residents at all. They have neglected our properties, so badly, pensioners are struggling to keep warm. All pensioners are suffering whilst they charge us more money per month and we get nothing for it. They ignore your complaints. They also employ the cheapest most unprofessional people you could think of. They should be a shamed of them selves. I hope that one day, they suffer like they make us suffer.
Agent replied · 12 June 2024
Dear Anne, Thank you for leaving a review. We are sorry about your experience. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
1/5
TrustpilotFive Simple Questions For Anchor
Five simple questions for Anchor:1. When you have a managed owner-occupied estate comprising over 50 properties and almost 70% of the property owners vote to go to the national press to ask them to investigate how Anchor operates, don’t you think you are doing something wrong?2. We know that your normal response to an individual customer complaint is to brush it aside or to ignore it completely, but when a representative group, voted for by the residents of a site, asks to meet the Regional Head of Home Ownership to discuss the residents’ collective grievances, don’t you think they deserve the common courtesy of a response, or even better to actually engage with that group?3. You have a lease in place that outlines your obligations to maintain certain aspects of our properties, with windows and doors being the main areas of concern. After YEARS of utterly neglecting this obligation and refusing to implement requested replacements, do you think it is fair that elderly residents (the ones that could afford it) have been forced to pay out thousands of pounds to replace rotten doors it is your responsibility to maintain, whilst those who can’t afford it have to “put up and shut up”, whilst Anchor hold almost £250,000 in the site sink fund?4. Can you explain why the Anchor Management Administration Fee for Band L Projects (over £75K) was changed from a cap of £4,800 to 10% of the project value immediately prior to implementing the recent Band L project at our site?5. With all the obvious, and widespread, customer dissatisfaction, can Anchor please justify the massive salaries they are paying themselves at higher management and executive level? Panorama to investigate Anchor? You have our full support.
Agent replied · 12 June 2024
Thank you for leaving a review. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
5/5
TrustpilotThe staff are amazing.
The staff are amazing.Honestly I could not have be blessed with better accommodation for my father. They are so attentive and caring. Friendly and happy to help. They have made a harrowing transition for myself and my father as reassuring as possible. My only wish is that he would have moved her several years ago. I would recommend Ashley Court for anyone who wants their loved ones to keep their independence but need the extra support. They don’t just support the tenant they have be so supportive to me also. My father has been there 19 days and I can see how healthy and well he looks.
Agent replied · 12 June 2024
Dear Selasi Seven,Thank you for your review! We're delighted your father is enjoying living at Ashley Court and will pass your comments onto the staff at the location.
5/5
TrustpilotSecure tenancy
I've been an Anchor tenant for 6 years and have been very happy.My flat is in good repair and any issues are dealt with in a timely manner.Having a secure tenancy is very important to me. I think older people are often not an attractive prospect for private landlords and I feel fortunate to live among people of similar age to myself. A good social life if you want it and peace and quiet if you don't.Affordable rents too, especially compared to the private rental sector.
Agent replied · 12 June 2024
Dear Polly,Thank you for your review and your valuable feedback. We are delighted to hear that you are continuing to enjoy living with Anchor.
5/5
TrustpilotGreat communication with the Manager.
Great communication with the Manager at the particular complex I moved into while moving, pre-decorating, and now that I've officially occupied my flat. Very happy in all aspects.
Agent replied · 12 June 2024
Dear Mr Davison,Thank you for your review and your valuable feedback. We're delighted that you are enjoying your new home.
4/5
TrustpilotFriendly and helpful
Friendly and helpful. Made to feel very welcome by the admin staff.
Agent replied · 12 June 2024
Dear Ms B Jones,Thank you for your review! We're delighted to hear that you were made to feel welcome by the staff at your location.
3/5
TrustpilotFirstly I tried to phone your phone…
Firstly I tried to phone your phone number in your brochure and had no reply.secondly it was a couple of weeks after moving here that I received my welcome pack etc.I am pleased with the work Marie did in getting me here as I was in Australia at the time and it was more difficult doing the tenancy agreement .
Agent replied · 12 June 2024
Dear AnneThank you for your review and your valuable feedback. We are sorry to hear about your initial experience but hope that you are now enjoying your new home.
3/5
TrustpilotOnly just moved into the premises
Only just moved into the premises. So hard to say as only been there a short period so far. Everyone friendly and okay.
Agent replied · 12 June 2024
Dear Mrs K Savage, Thank you for your review! We're delighted you're enjoying living in your new home.
5/5
TrustpilotEverything you ask for is done asap
Rating only, no written review.
Agent replied · 12 June 2024
Dear David Walton,Thank you for your review and your valuable feedback.
3/5
TrustpilotExpensive but some good points
Downside is they are Expensive flats, which is why 3 stars. Upside is House manager is very polite, efficient, helpful and friendly. I like these schemes as I find it good to have the communal lounge and often enjoy talking with other residents, but you also have the choice of own privacy. The laundry is a welcome feature, as is the use of all other sites guest rooms, also the ability to move to other schemes after a year residence
Agent replied · 12 June 2024
Dear Sue,Thank you for your review! We're delighted that you are enjoying your new home, the communal lounge and chatting to other residents. All feedback will allow us to improve our services to you.
5/5
TrustpilotNo fuss or drama
No fuss or drama, any small problems dealt with quickly and efficiently by the building Manager, Liz. Thanks to all concerned
Agent replied · 12 June 2024
Dear Mr Kelly,Thank you for your review and your valuable feedback. We're happy to hear that all issues were dealt with quickly and efficiently.
4/5
TrustpilotNice building very clean and tidy staff…
Nice building very clean and tidy staff excellent nothing is too much bother and great atmosphere
Agent replied · 12 June 2024
Dear Patrick, Thank you for your review! We're delighted to hear that you're finding your building clean and that nothing is too much trouble for the staff.
5/5
TrustpilotI am very happy to get into my new home…
I am very happy to get into my new home and the local manager is very helpful to me as I have been in the past and all the others residents are very helpful as.well. The area is so peaceful and friendly and very clean. I have been waiting for about six years on the waiting list for a place. Kenneth Bogle
Agent replied · 12 June 2024
Dear Kenny Bogle,Thank you for your review and valuable feedback! We're delighted to hear you're enjoying living at your location.
5/5
TrustpilotStaff and residents very friendly and…
Staff and residents very friendly and helpful, property is clean and tidy, apartment (mine) is very spacious
Agent replied · 12 June 2024
Dear Linda,Thank you for your review and valuable feedback! We are glad you're enjoying your apartment.
5/5
TrustpilotFriendly and informative from my first…
Friendly and informative from my first communication with anchor till I officially moved in.Since moving in I have ongoing support if needed from anchor
Agent replied · 12 June 2024
Dear Viv Acheson,Thank you for your review and your valuable feedback. We're delighted that you are enjoying your new home and you are receiving ongoing support.
5/5
Trustpilotvery helpful staff and friendly
Agent replied · 12 June 2024
Dear Mr Fawcett,Thank you for your review and your valuable feedback.
1/5
TrustpilotCommunication very poor
Communication very poor. There is never any update on repairs. When you ask for information you’re just told to ask the manager. You ask the manager, he just says he doesn’t know anything. Consequently you go round in circles never finding anything out about the issues in your flat.Obviously this is Anchor’s modus operandi.They then do not have to do anything.
5/5
TrustpilotVery helpful
Very helpful, welcoming and informative about your new home
Agent replied · 12 June 2024
Dear Jacky Mcleod,Thank you for your review and your valuable feedback. We are delighted that you are enjoying your new home.
5/5
TrustpilotExerlent services very professional and…helpful
Exerlent services very professional and very helpful
Agent replied · 12 June 2024
Dear Kelvin Brayshaw,Thank you for your review and your valuable feedback.
5/5
TrustpilotCarol who looks after HanoverCourt is…
Carol who looks after HanoverCourt is very helpful any issue or problem she is on hand to sort outThe whole are is well looked after including the gardens and the surrounding areas. We are very happy to be on our new flat
Agent replied · 12 June 2024
Dear Mr Charles Atkinson,Thank you for your review! We're delighted you're enjoying living at Hanover Court and will pass your comments to Carol.
5/5
TrustpilotSuperb company
Superb company, so helpful in my needs, friendly service and a painless process. Helped me move into my flat with assistance for carpets and cooker.My flat was clean and had been recently re painted.Very happy with Anchor Housing.
Agent replied · 12 June 2024
Dear David Ireland,Thank you for your review and your valuable feedback. We are happy to hear the staff have been helpful and supportive and your flat was redecorated prior to your move-in.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about ANCHOR LIFESTYLE DEVELOPMENTS LIMITED
Which ANCHOR LIFESTYLE DEVELOPMENTS LIMITED office has the most reviews?
Standish has the most, with 918 reviews rated 4.0 out of 5, followed by Hook with 846.
