Trusted Agent profile
★★★★★
954 reviews across 3 offices and 2 platforms
ANCHOR LIFESTYLE DEVELOPMENTS LIMITED has three offices, in Standish, Hook and Bingley. Together they have 954 reviews on two platforms, rated 3.9 out of 5 overall.
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ANCHOR LIFESTYLE DEVELOPMENTS LIMITED's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
4/5
TrustpilotManager and staff very helpful
Manager and staff very helpful. Public areas always fresh and clean.Other residents are friendly and all seem happy living in Westwood Court.I am near friends so very pleased with my wee flat.
Dear Liv,Thank you for your review! We're delighted you're enjoying living at Westwood Court. We will ensure that your comments are shared with the staff at Westwood Court.
5/5
TrustpilotFrom the ease of applying to moving in…
From the ease of applying to moving in was seemless,all the staff i have met have been very helpful.
5/5
TrustpilotI can't thank Anchor enough
I can't thank Anchor enough. I really love where I am, I have made friends, and it makes a change to be amongst people of my own age where we have a lot in common.
5/5
TrustpilotHome from home.
I moved into this Residential Studio flat on the 10th of January 2024.The first meeting with the manager was really good. She did everything that had to be done, and made me very welcome.The flat was excellent for me and fits my needs.I've lived in a few places in my life time. For me this is in my opinion is the best. I would have no hesitation to refer anyone who is looking for a nice comfy flat.Thank you.
5/5
TrustpilotThe house is welcoming were I live the…
The house is welcoming were I live the staff and residents are polite
5/5
TrustpilotI moved into my anchor property in Jan…
I moved into my anchor property in Jan . Really love it here studio flat the right size for me to look after . Also feel part of a community you can join in if you want or shut your door if you want privacy. From looking around available properties to signing for one was a very quick transaction and everything explained on the day and in the welcome package. Would recommend this s company if you are looking for an over 55 property.
5/5
TrustpilotDenham garden village excellent transition for the move and…
easy transition for the move and updated extremely well with the process from start to finish thanks to Jayne James at denham garden village a big thank you Jayne we love our new home
5/5
TrustpilotNew resident
Have not lived here long but small problems have had been sorted quick
5/5
TrustpilotVery good
I was very happy with all explaining The manager was very helpful and patient with me I was very comfortable the way every thing went Thanks very much
5/5
TrustpilotI moved into my flat in January
I moved into my flat in January. My fellow residents have been very welcoming and made my move enjoyable.Our manager Tracey Ali-bassan has been fantastic. She has answered any questions I had and pointed me in the right direction when I needed other help. She doesn't only help with Anchor queries she is there to help with anything. I can't praise her enough.
5/5
TrustpilotVery friendly staff
Very friendly staff, made us most welcome
5/5
TrustpilotIt's a nice community and well run
Rating only, no written review.
1/5
TrustpilotAVOID AVOID AVOID
Avoid totally…. Repairs don’t exist, property falling to bits… mould fencing and loft insulation should have been upgraded nearly 20 years ago, area manager scared of her own shadow as never around but does receive a wage for doing nothing
Dear David, Thank you for leaving a review. We are sorry to hear about your experience with our repairs service. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
5/5
TrustpilotDelamere Lodge - Manager
My mum moved into an Anchor development about a year ago and the Manager at the time, Diane, was the most helpful person you could imagine. Since her retirement, a new Manager, Emma has been appointed and she too is like a breath of fresh air with regards to her commitment to Delamere Lodge as well as to the wellbeing and interaction with the residents. Thank you Anchor, for ensuring you have the right people with the correct skills to do a great job - it really does make a difference.
5/5
TrustpilotLovely places and a great environment
I attend Rossefield Manor in Leeds every Friday and deliver a chair-based exercise session every week no matter the weather everyone is in good spirits from the office staff to cleaners and cooks they are all smiling and laughing with the residents. I can't wait for a Friday morning every week because the residents are always in a great mood, laughing and smiling, and because the staff are welcoming and friendly, it makes for a very happy environment for all! The only bad thing about this place is that every session goes too quickly! Which in all honestly is a sign to me that this place is doing something right!
1/5
TrustpilotBroken Lift / Service Charges
With regards to last message on here broken elevator / injury to ankle (tenant of anchor)***AND ANCHOR WILL EVEN PUT THE BROKEN DOWN LIFT ON THEIR ANNUAL SERVICE CHARGE REPAIRS AND INCREASE THE SERVICE CHARGES TO THE TENANTS***ANCHOR HOUSING ASSOCIATION DEFINETLY NEED INVESTIGATING BY BBC PANORAMA /ANCHOR WILL DEFINETLY BE THE NEXT POST OFFICE SCANDAL , AS TENANTS OF ANCHOR HAVE ALREADY COMMENTED ON REVIEWS ON TRUST PILOT
1/5
TrustpilotUnbelievably bad service
Unbelievably bad service. My mother's elevator keeps breaking down. My mother's fallen and broken her ankle and can't return to her property because the elevator is broken again! DO NOT BUY A PROPERTY MANAGED BY THIS COMPANY.
1/5
TrustpilotThieves and liars
Absolutely disgusting landlords. Unapproachable Manger who turns up at 9.45 and departs at 3.30pm 3 days a week. Keeps the blinds closed and locks the door on the inside! Supposed to have an open door policy. When you do knock on the door , Manager opens it a bit and you have to stand at the door to speak. I have requested to know where the £82,000 of residents money is and why our service charge has increased by £20. The answers are not acceptable. Residents have fled to live with relatives due to the almost bullying by management. Maintenance includes gardening but this, when questioned, actually means grass cutting. No weeding, no trimming of plants, so we can do this ourselves!!! So they get round this by stating it’s garden maintenance not weeding. One washing line to be shared by 30 properties. They favour couples over single people whereas previously when Hanover, you went on a list and whoever were at the top got the next available property. Fairer system. They cover their backs all the time and do not our residents first. When you question anything by the proper channels, you just red tape. They need to be investigated. It’s like another vase of Mr. Bates v The Post Office
2/5
TrustpilotI had applied for housing in Pemberly
I had applied for housing in Pemberly, Bath. No help whatsoever to resolve any issues to be able to move.One interview with Maxine and not explained to about BeWise. Five different numbers this morning.I had spoken yo a friend yesterday and they told me they gave up on a part buy. Customer service hopeless.
Dear Ms.Dudden We are extremely sorry about your experience, please can you email us at ppsales@anchor.org.uk with your contact number and we will be happy to discuss further. Thank you and we hope to hear from you soon.
1/5
TrustpilotWhere to start
Where to start? First of all, Anchor is no longer 'affordable housing'. The Service charges are exorbitant and about to get worse because of nuisance tenants causing further expense by damaging the property, but instead of charging those particular tenants for the repairs, we all have to shoulder the cost, despite management knowing who they are. When we complain, we are told 'we need proof' despite the fact we know and they know who it is. Police are never away from the door, but also seem powerless do anything. There's no such promised 'security' as same tenants leave all the fire exits open unattended so anyone can just walk in off the street. No point in having a buzzer system at the front if anyone can come in the back door! Someone will end up getting robbed or worse and they still won't do anything. All they care about is having an easy life for themselves, making excuses and blaming the decent tenants who complain about the nuisance neighbours.
2/5
TrustpilotRent/ service charges
I moved into a 1 bedroom flat on February 16th 2016 and the rent and service charges were very reasonable. £543. i have been there 8 years this month and last April my rent and service charges went up to £671. my top up went from £54 to over £100, and i just received my rent letter for this year and the rent and service charges are going up to £702. thats an increase of £30 which means my top up will be well over £100 making it impossible to live here. if you are are thinking of moving into a property with Anchor i wouldn't bother. I am waiting to move to Devon where it is much cheaper.
1/5
TrustpilotRIP off merchants
Had two large increases since moving into Midfield Court Salford in March 23.. Was £550 a month. Initially increased to £614 and new charges from April 1st is £633 so about 80 per cent increase for a studio flat.. State Pension hass been reduced by £300 to £500 and got debts to pay ( I am unemployed ). Loc mgr not especially approachable. Been harassed about so called smells from my cat's litter tray I dispute. as well as pressure to move my car out of car park as cannot afford my car insurance. It has a SORN notice. Getting very depressed about it all.
1/5
TrustpilotREPORTS
I have read reports by the ombudsman on the Government's official site how anchor maltreat the tenants
1/5
TrustpilotWhat a shambles Anchor housing in the…
What a shambles Anchor housing in the last two yearsof our life has been made a misery due to Anchor ignoring our requests for financials. Their transparencies involving their service fees leaves a lot to be desired. We have been stonewalled pushed from pillar to post for two years. Cannot believe the amount of managers, area managers we lost in those two years. Not addressing internal conflict. Closing cases down. They seem to be more interested in making huge profits and buying into complexes so they can charge more rent and service charges. They are not interested in the residents. They skate around the issues. We got so fed up we sent a package tracked with all our questions and we gave them 28 days to respond. The package was received and signed for but we never heard a word. We were told that we are the only one complaining. What was complained about was brought up in a AGM and was seconded.
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Standish has the most, with 918 reviews rated 4.0 out of 5, followed by Hook with 846.
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