4/5
TrustpilotGreat place to live
Rating only, no written review.
Agent replied · 12 June 2024
Dear Sue, Thank you for your review and valuable feedback.
Trusted Agent profile
ANCHOR LIFESTYLE DEVELOPMENTS LIMITED estate agents in Standish, Hook and Bingley
★★★★★
954 reviews across 3 offices and 2 platforms
ANCHOR LIFESTYLE DEVELOPMENTS LIMITED has three offices, in Standish, Hook and Bingley. Together they have 954 reviews on two platforms, rated 3.9 out of 5 overall.
Our offices
ANCHOR LIFESTYLE DEVELOPMENTS LIMITED's three offices, most reviewed first. Each has its own page.
- ANCHOR LIFESTYLE DEVELOPMENTS LIMITED StandishHigh Street, WN6 0HD918 reviews · 0 on Google63 in the last 90 days
- ANCHOR LIFESTYLE DEVELOPMENTS LIMITED HookStation Road, RG27 9YG845 reviews · 0 on Google60 in the last 90 days
- ANCHOR LIFESTYLE DEVELOPMENTS LIMITED BingleyKeighley Road, BD16 2BB7 reviews · 7 on Google (4.1)0 in the last 90 days
Latest reviews from every ANCHOR LIFESTYLE DEVELOPMENTS LIMITED office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotFabulous service from start to finish…
Fabulous service from start to finish Joanna is amazing very friendly manager
Agent replied · 12 June 2024
Dear Sharon Parkin, Thank you for your review and valuable feedback. We are delighted that you are happy with the service and your manager.
5/5
TrustpilotJulia at Hanover House
The site Manager, Julia at Hanover House, has been absolutely brilliant and very helpful, it has made our transition really easy and we feel that we belong to the community already
Agent replied · 12 June 2024
Dear Joanna Murrell, Thank you for your review and valuable feedback. We are delighted that you are happy with Anchor and your manager.
1/5
TrustpilotThese 5 star reviews are about…
These 5 star reviews are about individual staff. Invited to leave reviews on a resident signing up.It is not about the Anchor company so therefore should be under a different category.Trust pilot please get this corrected
1/5
TrustpilotHuge rise in monthly charges
We've been informed that the 10% hike in our 24/25 charges is mainly because of increased insurance costs. We were also told that Anchor are locked in to a national 3 year agreement with the insurance company. In what world does a business lock itself in to a 3 year agreement that allows the other company to raise their charges at will during that period? Shouldnt the lock work both ways? Ridiculous way to run a business.
Agent replied · 12 June 2024
Thank you for your feedback. I am sorry that your experience has not met the standards that we aim to achieve. If you would like these issues to be looked into further then please do let us know and we will be happy to do that. You can contact our Customer Relations team at 0345 602 5516 or email customer.relations@anchor.org.uk and they will be happy to review and agree next steps with you.
4/5
Trustpilotfairly good.
Good experience once we signed for the key. Anchor got a decorator in, flat was painted right through. Decorator did a decent job, the previous tenant had been a smoker. Found a few repairs after we was in, but they was done fairly fast
Agent replied · 12 June 2024
Dear Maureen Roberts,Thank you for your review and valuable feedback.We are delighted that you are happy with your experience and the response on your repairs
1/5
TrustpilotTerrible Service from the business as a…
Terrible Service from the business as a whole. New Residents Positive Reviews just wait !!After posting this reply from Anchor saying sorry about experience etc and would I like to contact Customer Services, well Customer Service I was forbidden to do so in 2021 by Area Manager on CS instructions have e mails to prove it !!
Agent replied · 12 June 2024
Dear Susan, We're sorry to learn that the service from Anchor hasn't been what you expected. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring o this review.
5/5
TrustpilotMade moving easier
Impressed with the speed at which repairs to a window seal, checking an electric plug and sorting out a blocked shower plug hole. Reported these before we had moved in (whilst waiting for installation of cooker) all done and the people involved were really nice. Must also mention the local Manager Sandra Draper who has been really helpful organising the above and answering any queries we may have had.
Agent replied · 12 June 2024
Dear C Bush, Thank you for your review and valuable feedback. We are delighted that you are happy with your repairs all completed and your manager and we will ensure that your comments are shared with Sandra.
3/5
TrustpilotMy experience with an Anchor Hannover managed home.
I thought i would share my thoughts on Anchor Hannover. I bought a retirement flat for my dad in 2011 in Worthing. I have no complaints at all about the site and staff on site. They were always very helpful and friendly. The site was generally well looked after and a nice environment however I have to say the monthly charges which work out at now just under 20 pound a day are very high and in my opinion are the main reason the flats can languish on the property market waiting to be sold for a long time. The high cost of the monthly service charge was somewhat exasperated by the meals subsidy. Over the time dad was there the quality of meals was very up and down but whether you ate at the restaurant or not you still had to contribute every month and it wasn`t a small amount.My main complaint are the hidden costs when selling the property. Extra Anchor Hannover administration fees amounted to 500 pound along with over 300 pound for a surveyors report which they insisted on. The office staff were obviously not bothered how long they took when dealing with the sale and several times my solicitor had to chase them up because of the time they were taking to respond to queries and actions. They once advised me that they had responded already to my solicitors questions but when I contacted my solicitor she advised me that they still hadn`t responded and she was still chasing them. Someone wasn`t telling the truth. At 20 pound a day it soon added up and my backdated service charges soon racked up. Add on top of that a 1% sinking fund and my debt to Anchor was 4000 pound. I believe they market themselves as a "not for profit" organisation which I presume means those at the top of the company are being paid very well.In balance when my time comes I will not chose to buy an anchor Hannover managed flat again as the hidden costs at exit make it an extremely expensive sale.
Agent replied · 12 June 2024
Dear Mr. Sinsbury,Thank you for your feedback. I am sorry that your experience has not met the standards that we aim to achieve. If you would like these issues to be looked into further then please do let us know and we will be happy to do that. You can contact our Customer Relations team at 0345 602 5516 or email customer.relations@anchor.org.uk and they will be happy to review and agree next steps with you. We appreciate your positive feedback of the local management team, we’ll be sure to pass this on to them.
5/5
TrustpilotWe have been made to feel very at home…
We have been made to feel very at home by both the Manager Janey Randell and the residents. The flat was clean and ready for our occupancy. The whole place is very well run. Happy to be here.
Agent replied · 12 June 2024
Dear Mrs Green,Thank you for your review and valuable feedback! We will be sure to let Janie know your lovely comments.
1/5
TrustpilotCarpet removed but left protruding nails and holes in floors which are dangerous
Upon moving into my new flat, I discovered the flooring was in an appalling condition, riddled with holes and protruding nails, posing a safety hazard. Upon discussing the issue with my building manager, I was told that retaining the previous tenants' carpets could have prevented this problem. Unfortunately, I lack the funds to hire professionals to address the damaged skirting.I have dust allergies and use an inhaler for breathing problems I requested the carpet be removed because of my health issues, and it was more than 15 years old. It has been a disappointment regarding Anchor, and I am unwell and stressed with this outcome.Regards,Susan Rodgers
Agent replied · 12 June 2024
Dear Susan,We're sorry to hear about the problems with the floor and carpets in your flat. As we'd like to investigate further and relay the review to the appropriate department, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review.
5/5
TrustpilotFrom Torquil Morgan
Everything has been good and your manager is really nice
Agent replied · 12 June 2024
Dear Torquil Morgan,Thank you for your review and valuable feedback!
5/5
TrustpilotShown round at an arranged time
Shown round at an arranged time. Info givenEasy sign upNo issues
Agent replied · 12 June 2024
Dear Rosemary, Thank you for your review and valuable feedback! We are glad that you received information in a timely manner. We hope you are enjoying your new home.
4/5
TrustpilotWhere myself and my wife live is a…
Where myself and my wife live is a very nice anchor property , estate’smanager is very helpful and the residents are very friendly
Agent replied · 12 June 2024
Dear Ronald,Thank you for your review and valuable feedback. We are happy to hear that you are enjoying your new property and that the estate manager was very helpful.
5/5
TrustpilotI love my new little studio
I love my new little studio. I was welcomed by Steff a lovely caring and very helpful lady. She was covering for manager then when I moved in she’s doing a brilliant job as cleaner. She can put her hand to anything. The Studio is great and the other tenants are very nice and welcoming
Agent replied · 12 June 2024
Dear Pauline, Thank you for your review and valuable feedback! We are glad you are enjoying your new studio and that Steff was helpful.
5/5
TrustpilotEasy to talk to the manager Amontymelia very…
Easy to talk to the manager Amelia very nice flat feeling is safe with everything.
Agent replied · 12 June 2024
Dear Mary, Thank you for your review and valuable feedback! We are happy that you've had a great experience and above all else are feeling safe in your new home.
5/5
TrustpilotWhat a welcome
A wonderfully warm experience right from first contacting Anchor to settling into my new home. Their customer service is second to none with everything being focused on customer needs. You actually feel like a human being throughout the whole process. Their properties are superbly designed at very fair rents. You feel supported through the whole process. Whatever you are doing, wherever you are, help is always at hand from their excellent staff. Never been happier.
Agent replied · 12 June 2024
Dear Kevin,Thank you for your review and valuable feedback! We are happy to hear that the process from start to moving in has been superb. We hope you are enjoying your new home.
5/5
TrustpilotI have Been made to feel very welcome…
I have Been made to feel very welcome from the start the staff and other residents I have met in passing have been very polite which as made it very easy for me to settle into my new home
Agent replied · 12 June 2024
Dear Peter,Thank you for your review and valuable feedback. We are glad you've been able to settle into your new home and get acquainted with fellow residents.
5/5
TrustpilotVery happy with your service
Very happy with your service. Sam has been very helpful. I could not be happier. Thank you.
Agent replied · 12 June 2024
Dear Mr Lee, Thank you for your review and valuable feedback. We are glad that you are enjoying your new home.
5/5
TrustpilotVery easy to do Manager very helpful
Agent replied · 12 June 2024
Dear Pat,Thank you for your review and valuable feedback!
5/5
TrustpilotWithin days of moving in
Within days of moving in, I have felt very relaxed. The management team have been very helpful. The other residents have made me feel very welcome
Agent replied · 12 June 2024
Dear Janet, Thank you for your review and valuable feedback. We are glad that the management team have been so helpful and the residents welcoming. Enjoy your new home!
5/5
TrustpilotFantastic service from start to finish
Fantastic service from start to finish Beautiful clean apartments.Easy process Highly recommend
Agent replied · 12 June 2024
Dear Ms Lavelle,Thank you for your review and valuable feedback. We are happy to hear that you've experienced a smooth and easy process to get you moved in.
5/5
TrustpilotLove it here
Love it here. Definitely best move I made . Friendly people and always something to do
Agent replied · 12 June 2024
Thank you for your review and valuable feedback! We are happy to hear that you are loving your new home and keeping busy.
5/5
TrustpilotThe service has accommodate my needs…
The service has accommodate my needs The Manager Liz was very helpful Any issues she has been quick to address.
Agent replied · 12 June 2024
Dear DonnaThank you for your review and valuable feedback. We are happy to hear that Liz was helpful.
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Questions about ANCHOR LIFESTYLE DEVELOPMENTS LIMITED
Which ANCHOR LIFESTYLE DEVELOPMENTS LIMITED office has the most reviews?
Standish has the most, with 918 reviews rated 4.0 out of 5, followed by Hook with 845.
