Trusted Agent profile
★★★★★
954 reviews across 3 offices and 2 platforms
ANCHOR LIFESTYLE DEVELOPMENTS LIMITED has three offices, in Standish, Hook and Bingley. Together they have 954 reviews on two platforms, rated 3.9 out of 5 overall.
ANCHOR LIFESTYLE DEVELOPMENTS LIMITED's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotWarden extremely helpful and given a warm welcome.
Warden extremely helpful and nothing was a problem. Assisted us with all paper work to make the move a lot simpler and easier. All snagging jobs done without fuse or issue.
Thank you for your review and valuable feedback. We are happy that the Location Manager has been very helpful and made your move easier. Enjoy your new home!
3/5
TrustpilotPrompt repair
Rating only, no written review.
Dear Ms D Steele,Thank you for your review and valuable feedback. We are delighted to hear you are happy with the services.
5/5
TrustpilotVery helpful throughout the process
Dear Mr Brown,Thank you for your review and valuable feedback. We are happy to hear that the Location manager has been very helpful.
5/5
TrustpilotManager made the whole process smooth…
Manager made the whole process smooth from first viewing to moving in. Plenty of interaction with other residents to make me feel at home. Lovely room with fantastic garden views
Dear Gary,Thank you for your review and valuable feedback. We are delighted to hear you are happy with your new home and that the Location manager has been very helpful.
5/5
TrustpilotForever Home
So quiet and peaceful.Thank you Anchor.
Dear Mr D Browne,Thank you for your review and valuable feedback. We are delighted to hear you are happy with your home.
5/5
Trustpilotbenefit claim
when making a claim for any sort of benefits the forms are overwhelming. It was brilliant to have someone who is used to filling in these forms and have patience with their client.
Dear Pauline Spensley,Thank you for your review and valuable feedback. We are delighted to hear you are happy with the support you have been provided.
5/5
TrustpilotGood Place
Good place to live with nice staff that manage the building
Dear Mr Gerorge,Thank you for your review and valuable feedback. We are delighted to hear you are happy with the services and the staff.
5/5
TrustpilotSafe
My elderly father is safe, warm, comfortable and well cared for. What more could a 96 yr old need he is happy and content in lovely surroundings.
Dear Mr J Tomlinson,Thank you for your review and valuable feedback! We're delighted you're father is enjoying living in his property.
5/5
TrustpilotLisa varndell was very helpful and…
Lisa varndell was very helpful and explained everything clearly.
Dear Mrs P Taylor,Thank you for your review and valuable feedback. We are happy to hear that Lisa has been very helpful and explained everything clearly.We'll be sure to pass on your comment.
4/5
TrustpilotBeen new to Anchor I am not sure because there is not an House officer when completing this form only support staff coming
From what I experience
Dear Mrs Daley.Thankyou for your review and value feedback, as we would like to clarify which form you are referring to please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review or speak to your Area Manager
5/5
TrustpilotI can say fromyvm my heart living with…
I can say from my heart living with anchor has changed my life . Im safe secure warm great scheme managers . Most importantly anchor always helpful always answer the phone and never fail to get back to you . I thank god for anchor
Dear Mr Anthony Jones,Thank you for your review and valuable feedback. We are delighted to hear you are happy with the services and that the Location managers have been very helpful.
3/5
GoogleVery minimalistic, 1+ not advertised beforehand.
Thank you for your review. We are keen to find out more about your experience, please can you kindly get in touch with us on 01274 051 214 so that we may help in any way we can.
5/5
GoogleA great place with lovely staff to help you. Happy and friendly environment.
Thank you Stephen for your 5 star review! We're delighted you had a positive experience with us and that the team left such a good impression.
5/5
GoogleI need to express my gratitude to Lincoln and Andrea from Anchor Housing. They both went above and beyond to help us with a difficult situation. Unfortunately, it didn't work out for us but if health hadn't got in the way, we would have been more than happy to have placed our Father at the Chimes. It's not every day you meet people like Lincoln and Andrea............they genuinely care. We won't forget the help you gave us.
Thank you Dave for your 5 star, heartfelt review. We're delighted you had a positive experience with us and that Lincoln and Andrea left such a good impression on you. Wishing you all the best for the future.
5/5
GoogleI am so grateful for the support from all the team at Anchor, The Chimes especially from the start, through to receiving an offer . Also getting the correct information relating to selling my own property all impart to make this happen. All together no jargon and straight forward steps. Brilliant..
5/5
TrustpilotBancroft good life. flat is fine for what suits my…
The flat is fine for what suits my needs and is very comfortable and warm the other residents and nice people Tracy the manager as been very helpful in helping me sort out my hosing claim and council tax benefit.
Dear M A Little,Thank you for your review and valuable feedback. We are happy to hear that you are enjoying your new home and that Tracy has been very helpful.
5/5
Trustpilotlovely friendly workman did an…
lovely friendly workman did an excellent job
Dear Anni Garrod,Thank you for your review and valuable feedback. We are delighted to hear that you're happy with your repair work completed.
5/5
TrustpilotExcellent in every way.
Excellent in every way.Also Claire Briggs the manager at Hanover court,camborne,cornwall is brilliant.very friendly,helpful and nothing is to much trouble.
Dear Mr Barry Knight,Thank you for your review and valuable feedback. We are happy to hear that you are enjoying your home and that Claire has been very helpful.We'll be sure to pass on your comments.
5/5
TrustpilotI had a bit trouble in my flat with…
I had a bit trouble in my flat with water and it didn't take long for someone to come out.
Dear Audrey Callaghan,Thank you for your review and valuable feedback. We are happy to hear that your repair was dealt with promptly.
1/5
TrustpilotAnchor do not maintain their properties…
Anchor do not maintain their properties as required within our lease stipulation.Have been waiting 12 plus years to have balcony's maintained even though lease says approx every 4 years.We have had problems with our dryers for 3 years plus,over 40 properties on site with just one dryer available and anchor couldnt care less.They are totally aware of what is happening.Were promised a visit from area manager every 6 months,this was at a meeting 3 years plus ago.Havnt seen the area manager since.Yet another AncHor lie.Anchor appears to care for itself and only itself,not for its many elderly residents.We have resided here for 10 years.Its getting worse every year.The problem is regarding the maintinence is getting anchor to authorise our money to get repairs done.Yes its all our money not Anchors thats used for repairs yet they are taking over 6 months to arrange and organise anything.Its both heartbreaking and frustrating.There is no way of getting a complaint beyond manager or area manager without finding a brick wall of progress.Shame on you Anchor.
Dear Andrew Baron,Thankyou for your feedback. We're sorry to hear your repair has not been taken further. As we'd like to investigate further and relay the review to the appropriate department, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review.
5/5
TrustpilotExcellent manager at Evelyn Glennie Court in Brighton Live at Evelyn Glennie Court in…
Live at Evelyn Glennie Court in Brighton. Want to do this review just to thank the manager Craig Pyke for his constant help & commitment to any problems that may occur & just going that xtra mile wth other matters such as informing us of any parcels we have delivered when we're out at work or helping us with explaining bills etc.
Dear Teresa Foster,Thank you for your review and valuable feedback. We are happy to hear that you had a great experience and that Craig has been very helpful. We'll be sure to pass on your comments.
1/5
TrustpilotTenants disregarded.
For the people who are writing such glowing reviews. You are in the honeymoon period. It will wear off. My husband and I have resided at one establishment for eight years. We were reasonably happy. Hated the Budget meetings they left a lot to be desired never got a proper answer. We eventually moved to another location for better facility’s, and it has been the worst two years of our life. And Anchor has greatly hit the skids I do not know whether to call the experience a horror movie, at times a comedy, did it happen, didn't it happen. Twists and turns. The story still ongoing. Blindsided, ignored. Pushed from pillar to post not getting any straight answers. Gone through so many managers, area managers. This manager will be in touch, then they are not there anymore. It’s unbelievable. And to top it all, in their brochure they say they have A DUTY OF CARE. to their tenants.???
5/5
TrustpilotThe manager Maureen Eacott has gone…
The manager Maureen Eacott has gone above and beyond with help for me moving in, she helped with all my paperwork with companies and also the charity gave me help for the carpet which I was very grateful for.The facilities are great made to feel very welcome I'm also delighted with my flat.
Dear Jo Walsh, Thank you for your review and valuable feedback. We are happy to hear that you are enjoying your new home and that Maureen has been very helpful.We'll be sure to pass on your comments.
1/5
TrustpilotThis organisation can only improve by…
This organisation can only improve by examining residents issues and responding to them in a truthful manner. At this time Anchor appears to have a 'no fault' attitude, is deceitful and lacks morals.I notice that you mention standards, are these standards written if so where can I see them.
Dear Customer, Thank you for your feedback. I am sorry that your experience has not met the standards that we aim to achieve. If you would like these issues to be looked into further then please do let us know and we will be happy to do that. You can contact our Customer Relations team at 0345 602 5516 or email customer.relations@anchor.org.uk and they will be happy to review and agree next steps with you.
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Standish has the most, with 918 reviews rated 4.0 out of 5, followed by Hook with 845.
