Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotReall Helpful
I found staff to be really helpful and accomidating in helping me to take a tenancy. In particular, the scheme manager Angela was very knowledgeable and helpful and has gone out if her way to assist me since I moved into the scheme.
MRS · 31 May 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 12 June 2024
Dear Mell,Thank you for your great review and we're glad to hear how the Location Manager was helpful. We'll be sure to pass on the feedback. We're glad you chose us and hope you'll continue to be happy in your new home.
★★★★★ 5/5
TrustpilotI am a senior citizen and was offered…
I am a senior citizen and was offered an independent home in a well run scheme with a manager to contact with any problems. There is a small communal garden and it is within walking distance of shops. I feel at home and enjoying the place.
Macgregor · 31 May 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 12 June 2024
Thank you for taking the time to leave us a review - it is much appreciated. We're glad to know you're happy and settling into your new home well, and we're so glad you chose Anchor. Best of luck in your new home.
★★★★★ 1/5
TrustpilotCan you trust TrustPilot when Anchor pays them?
Please don’t, all you people out there reading this. Anchor also pays for ‘extra features’ - out of the pockets of their tenants/leaseholders. I really hope one day soon Anchor have their charitable status taken off them. Community Benefit Society? Really Anchor? You can fool some of the people, some of the time - but not all of the people, all of the time!
Bessie · 28 May 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
★★★★★ 5/5
TrustpilotSuzi who did the signing was so…
Suzi who did the signing was so friendly and welcoming as were a lot of the people we saw in the first week or so.We are very happy here and enjoy everything about the place.
Martin · 26 May 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 12 June 2024
Dear Martin,Thank you for taking the time for leaving us a review - it's much appreciated. It's great to know that you're happy and enjoying living in your new home. Thank you for choosing Anchor and we wish you the best of luck in your home.
★★★★★ 5/5
TrustpilotWhat a lovely place me and my wife are…
What a lovely place me and my wife are in we love the piece and quite of the apartment and the people at St James court has made us feel so welcome since we have moved in we are getting more and more coming into the communal lounge and we have livened it up by arranging a breakfast morning and we have had a drink and chat night last Saturday it was a brilliant and lively night the manager Linda has been fantastic helping us with posters to arrange these events she also says since we have got more people in the flats to come to these events the atmosphere has come back at St james court as it was before covid
Mr · 25 May 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 12 June 2024
Dear Mr Watson,Thank you for taking the time to leave us a review. We're glad to read your review and are happy to know that you and your wife love living in your Anchor home. We'll be sure to pass on your feedback and thank you for choosing Anchor.
★★★★★ 5/5
TrustpilotYour representative Is excellent
Your representative had an excellent telephone manner and provided information and help effortlessly. Well done!
Peter · 24 May 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 12 June 2024
Dear Peter,Thank you for taking the time to leave us a review, We're glad to hear you were happy with one of our call centre colleagues and hope you continue to be happy with our services.
★★★★★ 5/5
TrustpilotI found the application process to be…
I found the application process to be on the waiting list was easy to do, which is what you want. However, I did feel that maybe from time to time whilst waiting for a place that Anchor could have emailed me to inform me, how far I was on the list. Because I was always wondering, and so I just kept calling myself every 3 months. But the good thing is that I wasn't waiting years like I would be if I was on the Council list.That is the only negative I have. From the time that I received confirmation of an offer of a studio flat. The whole process of going to Box Gardens and meeting the Manager (Caroline), to going through the paperwork and sign them, went very well with no issues there. I found Caroline to be really approachable & helpful especially when I moved in, she has offered help and support when I have needed it. A lovely lady/Manager to have for Anchor. I have met some of the residents who I have found to be very friendly and helpful too. So I feel that I will be very happy here at Box Gardens 🙂
Diane · 24 May 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 12 June 2024
Dear Diane,We thank you for taking the time to leave us a review. We're happy to know that you've had such a great experience moving into your new Anchor home, and we're glad to hear that the Location Manager and other residents have been friendly and helpful. We'll take your comments onboard in regards to the contact time when you're on a waiting list - it's hard to get this right for everyone, but we appreciate there is more we could do to ensure that we're doing as much as we can for each individual person who wants to live with us. We hope you'll continue to be happy in your new home.
★★★★★ 5/5
TrustpilotThe property is clean and well thought…
The property is clean and well thought out.the staff/ managers are friendly helpful ...kind.the tenants are mature and friendly...the helplines are useful ...patient and kind .the question about when I had this experience only allowed me to put one date in...whereas my positive experiences have been ongoing .
Jo · 24 May 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 12 June 2024
Dear Jo Jo,We're very happy to read your comments and thank you for taking the time to leave us a review. It's great to know what a great experience you've had since living in an Anchor home and we hope you will continue to be happy in your new home.
★★★★★ 5/5
TrustpilotAnchor employee, (manager)
Anchor employee, at Ceres Court, very helpful, friendly, informative, definitely a 5 star rating; great customer service, very professional, and my move was made easy and everyone very welcoming 🙂
Peter · 23 May 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 12 June 2024
Dear Peter, We're appreciative that you took the time to leave us a review and thank you for your 5-star rating. It's so lovely to hear that you had a great move and we hope you will be very happy in your new home. We'll be sure to pass on your lovely comments.
★★★★★ 5/5
TrustpilotGood choice
I like my flat and the fact that there is a scheme mgr to look after tenants and things is great,and she is very helpful ,most neighbours are nice.i am glad that i live here.thankyou anchor
Ms · 23 May 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 12 June 2024
Dear Ms Lung,Thank you for taking the time to leave a review. We're glad to know you're happy living with us and you're happy with the Location Manager and that you find them to be helpful. It's good to hear you've met some friendly neighbours already. We hope you'll continue to be happy in your new home and are glad you chose Anchor.
★★★★★ 5/5
TrustpilotI moved in with no problems at all the…
I moved in with no problems at all the rest of the tenants in the block are very kind and helpful most satisfactory
James · 23 May 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 12 June 2024
Dear James,Thank you for taking the time to leave us a review - it's very much appreciated. We're so glad to hear that you had no problems whilst moving in and you've already started getting to know your neighbours. We wish you much happiness in your new home.
★★★★★ 5/5
TrustpilotWas offered a ground floor flat in…
Was offered a ground floor flat in swallow walk. Penny and zoe who showed me around was very helpful. And explained everything I needed to know.
Sharon · 23 May 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 12 June 2024
Dear Sharon,Thank you for taking the time to leave us a review, it's much appreciated. We're glad to hear our Location Managers were helpful and you were informed of everything you'd need to know. We wish you the best of luck in your new home.
★★★★★ 5/5
TrustpilotThe on site Manager was very supportive…
The on site Manager was very supportive and ensured our move went smoothly.Our thanks to Beverly Waldron.Kind regards Ian and Linda
Lord · 23 May 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 12 June 2024
Dear Ian and Linda, Thank you for taking the time to leave us a review - we're glad to hear how supportive your Location Manager was and that you had a smooth move. We'll be sure to pass on your comments. We wish you both much happiness in your new home.
★★★★★ 5/5
TrustpilotIn the short time I have been here
Knowledgeable and helpful Manager together with friendly residents which continues on a daily basis
Stuart · 23 May 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Standish
Agent replied · 12 June 2024
Dear Stuart,Thank you for taking the time to leave a review, it's much appreciated. We're glad to know how happy you have been with us so far and hope you'll continue to be happy in your new home.
★★★★★ 3/5
TrustpilotWhen i moved in i had to pay for a new…
When i moved in i had to pay for a new tv aerial as there wasant one in which cost me £160 and the internet has still not been sorted out
NEILL · 23 May 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 12 June 2024
Dear Neill, Thank you for taking the time to leave us a review. We're sorry to hear of the issue you've had with the TV aerial and internet. As we'd like to investigate further and relay the review to the appropriate department, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk, referring to this review.
★★★★★ 5/5
TrustpilotMade the move in very easy
Made the move in very easy, the flat was very well prepared. The management team are very friendly and helpful, nothing is too much trouble, ask and they tell you, if they don't know, they will find out. Other residents friendly and very welcoming and no-one has a bad word about Anchor so we feel we've made the right move. Very happy so far, thank you
Karen · 23 May 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 12 June 2024
Dear Karen, thank you for your lovely review. It's great to hear how well you've settled into your new home and how good the experience has been. We're glad to know that you found the Location Manager and other staff helpful and that you've got to know some of the other residents already. We hope you'll be happy in your new home.
★★★★★ 5/5
TrustpilotA great house manager made to feel…
A great house manager made to feel welcome to my new home
Michelle · 23 May 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 12 June 2024
Dear Michelle, Thank you for taking the time to leave us a review. We're glad you know that you're happy with your Location Manager and was made to feel welcome. We hope you'll be happy living with us.
★★★★★ 5/5
TrustpilotAnchor Housing
Helped me settle in to a new home and the manager is lovely and very helpful.
Jimmy · 23 May 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 12 June 2024
Hi Jimmy, Thank you for taking the time to leave us a review - it's much appreciated. We're glad to hear you've settled in well and you are happy with the Location Manager. Good luck with your new home!
★★★★★ 5/5
Trustpilotgreat manager and surroundings
Rating only, no written review.
Melanie · 23 May 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 12 June 2024
Hi Melanie, Thank you for taking the time to leave us a review. We're happy to know you think your Location Manager is great and you love the surroundings. We hope you'll be happy living with us.
★★★★★ 5/5
TrustpilotVery good flat and very nice to
Very good flat and very nice to, people are very friendly and managers are very helpful and friendly and staff to
Mr · 23 May 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 12 June 2024
Dear Mr Jiggins, Thank you for taking the time to leave us a review, we really appreciate it. We're pleased to know everyone has been friendly and the Location Manager has been too. We hope you enjoy living in an Anchor property.
★★★★★ 5/5
TrustpilotFrom visiting
From visiting, viewing and accepting the tenancy, everything was so stress free and guidance was given throughout the process.We are so very happy that we chose Anchor, we love the area and positioning of the housing units, and with neighbours all being of a similar age makes living here very pleasant and enjoyable.
Stuart · 23 May 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 12 June 2024
Dear Stuart, We're glad you had a stress-free experience and thank you for taking the time to leave us a review. We're glad you chose us too and hope you'll enjoy living in one of our properties.
★★★★★ 5/5
TrustpilotLOVE MY LITTLE ANCHOR STUDIO FLAT…
LOVE MY LITTLE ANCHOR STUDIO FLAT PERFECT FOR ME,ONLY COMPLAINT MOVED FROM A LARGE ANCHOR FLAT TO SAVE MONEY NO MEALS HERE BUT PAYING MORE MONEY
Trevor · 23 May 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 12 June 2024
Dear Trevor, thank you for taking the time to leave us a review and we're glad to hear how well you have settled into your flat. We hope you'll continue to be happy living with us.
★★★★★ 3/5
TrustpilotDidn't like rubbish that was left in…
Didn't like rubbish that was left in garden we had to pay for it to be taken away plus the patio was left in a disgrace had to pay for it to be jet washed then that upset next door neighbour as had to have hose pipe over his fence he was well annoyed so not good
Angela · 23 May 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 12 June 2024
Dear Angela,Thank you for leaving a review. We're sorry to hear of the conditions left in the garden and the patio and we'd like to make sure your issues are rectified and ensure you're happy. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
★★★★★ 5/5
TrustpilotVicarage Court, Poole
Very happy to be offered the flat after being on the list for 4-5 years.Lovely little flat in the best part of Poole and with sea views into the bargain!
Willoughby · 23 May 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 12 June 2024
Thank you for taking the time to leave us a review, it's very much appreciated. We're glad you decided to move into an Anchor property and hope you'll settle well into your new home with lovely sea views!
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