Trusted Agent profile
★★★★★
954 reviews across 3 offices and 2 platforms
ANCHOR LIFESTYLE DEVELOPMENTS LIMITED has three offices, in Standish, Hook and Bingley. Together they have 954 reviews on two platforms, rated 3.9 out of 5 overall.
ANCHOR LIFESTYLE DEVELOPMENTS LIMITED's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotThe whole process was easy
The whole process was easy, the home is wonderful, easy to manage and cost affective and the other residents are friendly and the location manager is really helpful, our lifetime retirement home is perfect.
Dear Martin,Thankyou for your review and valuable feedback, We are delighted the process for your new home was easy and the location has been very helpful.
5/5
TrustpilotEvery body so friendly and welcoming
Rating only, no written review.
Dear William,Thankyou for your review and valuable feedback, We are delighted you are happy with your home.
5/5
TrustpilotLovely studio I have moved in so homely…
Lovely studio I have moved in so homely and everyone is friendly
Dear Tracy,Thankyou for your review and valuable feedback, We are delighted you are happy with your new home.
1/5
TrustpilotShameless Manipulation of Reviews (and TrustPilot)
Anchor resident of over 3 years here. Around the beginning of March this year Anchor was wallowing in the 'poor' category on TrustPilot with a rating of 2.7. Cue a shameless self-promotion campaign to invite new residents to review their experience with moving to Anchor properties. Now, within just a few weeks, Anchor hold a 'great' rating of 3.9. Remember that old adage, 'if it looks too good to be true, it probably is'? Sorry folks but now it's bubble-busting time. I can almost hear the sound of self-congratulatory corporate backslapping at Anchor HQ. If only they would put the same effort into managing and maintaining their properties as they do into manipulating reviews. My experience is of a company that, in general, couldn't care two hoots about it's elderly or infirm residents or homeowners. Whilst, as a charitable foundation it shouldn't make a profit, that doesn't stop the same management culture as elsewhere optimizing their salaries and bonuses to the maximum level. Just don't let poor reviews get in the way!Meanwhile our properties deteriorate, despite a £250k sinking fund available to improve them sat doing nothing - remember this is resident's money, not Anchor's, although you wouldn't think so. Anchor's response is to check the wording of our leases with their legal department to see if they can escape their responsibilities, whilst a proposed resident's association was deemed 'too confrontational'.I have no doubt I will now be invited to have a worthless conversation with the ironically titled 'Customer Services' department automated response. To you newbies, I sincerely hope that your 5 star reviews continue into the future. Experience sadly suggests otherwise.
5/5
TrustpilotChris the manager couldn't have been…
Chris the manager couldn't have been more helpful. Moving home can be quite stressful but it wasn't at all. I enjoyed moving in.
Dear Mrs. Kelly,Thank you for your review and valuable feedback. We are happy to hear that the manager was helpful and that the moving in process was a smooth one.
4/5
TrustpilotThank You, Anchor
Anchor has been very helpful to me. I had an urgent housing situation and applied to a few housing organizations with the supporting medical documents I had. Anchor gave my application urgent attention and sought to find a place for me at different schemes under its umbrella. The officials I spoke to were very understanding and helpful. Though I had to wait for a while, at last I have been provided with a home in one of their schemes. Thank you very much Anchor !
Dear Felix,Thank you for your review and valuable feedback. We are happy to hear that our colleagues were able to help during an urgent situation and that you've now found a new home.
5/5
TrustpilotEverything went smoothly and explained…
Everything went smoothly and explained everything
Dear Mr Welch, Thank you for your review and feedback. We are happy to hear that all went smoothly and was explained clearly.
5/5
TrustpilotMoving in.
Office very helpful and some of the other tenants were known to me.
Dear Alan Casey, Thank you for your review and valuable feedback. We are happy to hear that our colleagues have been helpful.
5/5
TrustpilotNew tenant
Very warm welcome from staff and residents alike. prompt response to any issues requiring attention Estate Manager very helpful and informative . Very happy with the property
Dear Mr. Hardy, Thank you for your review and valuable feedback. We are happy to hear that the estate manager has been helpful and that you are happy with your new home.
5/5
TrustpilotThe staff are all very friendly,helpful…
The staff are all very friendly,helpful nothing is too much ttouble, the care staff are also very Good. The meals are very tasty and plentiful.
Dear Mrs Testa,Thank you for your review and valuable feedback. We are happy to hear that you are enjoying the meals and that the care staff is helpful.
5/5
TrustpilotNew Flat
Helpful staff.All questions were answered honestly.Very friendly .nothing too much trouble if any repairs were needed,they were resolved as soon as possible Moving in was so easy ,again help was at hand.Thank you
Dear Susan Johnson,Thank you for your review and valuable feedback. We are happy to hear that your repairs were resolved and that the moving in process was smooth.
5/5
TrustpilotThe manager was welcoming polite and…
The manager was welcoming polite and helpful
Dear Garry Bicknell, Thank you for your review and valuable feedback. We are happy to hear that the manager was welcoming and helpful.
5/5
TrustpilotReally nice welcome
Really nice welcome, very nice area and facilities, planning, management overseeing 36 residents in such lovely environments is astounding.I’m out of hospital and feel my age as it’s been a long haul, but the Professionals involved and my family are very happy for me. Even a guest room and lounge area for the community here. Thanks a million
Dear Ms. Wheatley,Thank you for your review and valuable feedback. We are happy to hear that you have had a great experience with management and are enjoying the facilities.
5/5
Trustpilothelp
Anchor is well know for there help
Dear Patrick Mcmanus, Thank you for your review and valuable feedback. We are glad to help anytime!
5/5
TrustpilotAmber was great made it all easy and so…
Amber was great made it all easy and so helpful so easy going
Dear Roy, Thank you for your review and valuable feedback. We are happy to hear that our colleague, Amber, has been helpful.
1/5
TrustpilotIncompetence rules!
Recently, I rang, answerphone so left name, number and why ringing.No response for a week+.I emailed.No response for a week+.I emailed again, days later (10th), I received a phone call:The person who rang me, difficult understanding him because he was slurring his words.I said my name and told him why I was ringing.He repeated what I said in a sort-of reverse order, making no sense whatsoever. I repeated and he repeated as before.I told him I was wasting my time and hung up.I wondered if he was on drugs, drunk, speech impediment though the first struck me given he was responding more like bad AI than human.Given this was a few days ago, I was not even going to write a review but decided to anyway.
5/5
TrustpilotEveryone is friendly
Everyone is friendly, grounds well maintained, relaxing atmosphere
Dear Neil,Thank you for your review and valuable feedback. We are happy to hear that you are enjoying your home.
5/5
TrustpilotA very good housing company to deal…
A very good housing company to deal with, the staff at Head Office were very helpful, the Location Manager at Beverley Court was excellent, she had good experience and was able to answer questions, that gave us confidence with Anchor.Would recommend Anchor.
Dear Ken,Thank you for your review and valuable feedback. We are happy to hear that you are enjoying your home and that the location manager has been very helpful.
2/5
TrustpilotNot a happy tenant
I was most upset añd annoyed to be told My rent went up £31per month for moving from number 19 into number 8 both same apartment as I did not cIass myself as a new tenant
Dear Mrs. J Sinclair, Thank you for your review and valuable feedback. We're sorry to hear that you are unhappy with the rent charges. As we'd like to investigate further and relay the review to the appropriate department, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review.
1/5
TrustpilotAnchor must be truly worried
Anchor must be truly worried. They were flagging in the star ratings. Now we see the 5 star ratings have shot up, and it seems that the good ratings are from residents who have just moved there. They are in La La Land.
5/5
TrustpilotEverything
Rating only, no written review.
Dear Mr Harrison,Thank you for your review and valuable feedback.
5/5
TrustpilotSigning up was easy
On the signing up day the warden very helpful & plesent
Dear Anthony Gibson,Thank you for your review and valuable feedback. We are happy to hear that the Location Manager has been very helpful.
5/5
TrustpilotIt is great here I was disappointed…
It is great here I was disappointed that I had to buy my own carpets cost me over £900 pounds Michael Willison
Dear Michael Willison, Thank you for your review and valuable feedback. We're sorry to hear about the carpet situation. As we'd like to investigate further and relay the review to the appropriate department, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review.
5/5
TrustpilotTrue meaning of independent living…
Mainly the set up where you can still remain independent and the manager Sue who has bent over backwards to help with any issues I or the other residents have.
Dear Brenda Walsh,Thank you for your review and valuable feedback. We are happy to hear that you are enjoying your home and that Sue has been very helpful.
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Standish has the most, with 918 reviews rated 4.0 out of 5, followed by Hook with 845.
