ANCHOR LIFESTYLE DEVELOPMENTS LIMITED estate agents in Standish, Hook and Bingley

★★★★★ 5/5

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Managers made whole process easy

Mr · 23 August 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook

★★★★★ 5/5

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Only thing I can complain about is the…

Only thing I can complain about is the front car park it's filthy under foot and will be dangerous when wet

Sylvia · 23 August 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook

★★★★★ 1/5

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This place is not safe the alarm was…

This place is not safe the alarm was going off all night some one broke in the fire exit

Tracy · 23 August 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook

★★★★★ 1/5

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It is now the 8th week since Anchor's…

It is now the 8th week since Anchor's local surveyor put two data logger (one in my flat) and the other in the communal area. It was agreed to have them for 3 weeks. He stated that he collected both to measure the temperature in my flat. I am looking at the one in my flat - economical with the truth. I have e-mailed their Operations Manager over a week ago and still no reply!I will be taking Anchor to court over the excessive temperatures in my flat - the Law states that the temperature should not exceed 28c for 1% of the dwelling time. I would be fortunate indeed if this was the case. 29c at present with all my windows open - air cooler, with added ice on! Anchor ignore my communications with them - especially their local surveyor.Not allowed to open our front doors and ineffective ventilation. Anchor's surveyors' do not know the difference between a 'fan light' which they state that I have and a ineffective 'trickle vent' which the fireman and Environmental Health Officer truthfully know that I have.Anchor are a self-preserving organisation who will only to save face! My scheme manager has e-mailed the temperatures, which she has witnessed, to their surveyor, but he just stonewalls and never picks up his mobile. He just does not want to be bothered and never responds. He has only ever sent one very sarcastic e-mail to myself and did not keep an appointment at my home and never bothered to telephone me to say why!Please, please do not get housed with Anchor - you will live to regret it as many do. I cannot wait to move. Do your homework, as many other organisations offer better quality housing - Optivo for example- and their service charges are so much less and you get your repairs done - something that does not happen with Anchor as they drag things out.The 5 stars given are by new tenants, mainly in response to their scheme managers'. Yes, I have a good scheme manager, but sadly, Anchor will not always respond to her requests.Anchor hope that by stonewalling elderly tenants, they will give up, but where the Law is concerned they bend it as far as they can. There are many organisations out there offering excellent quality Independent Living housing - sadly Anchor are the worst slumlords out! With outrageous service charges for the privilege!Up date on the data logger. My Scheme Manager has come up into my flat and witnessed that the surveyor did not collect it, as he told the operations manager, and has now collected it herself.

Jayg · 20 August 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Standish

★★★★★ 1/5

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Bunch of morons

I agree with Steve Smith this bunch of incompetents led by a CEO, an accountant, who cannot or will not answer letters or emails, they provide no maintenance and keep raising the service charge to cover ever increasing levels of incompetent managers, location manager, area manager, district manager, regional manager, operational manager, safety officer - but nobody does ANYTHING, walls with unpainted areas for 2 years where fire extinguisher removed, duct tape on threadbare stair carpet for 5 years, fire doors that do not close properly but "inspected and certified OK" horrendous fees charged for Surveyors' inspections the list is endless. No location manager on site for 3 weeks working from home and then two weeks holiday. A repair to a roof in the bin area promised for first week of July - we are in second week of August -what has happened? No information, no answers. Ombudsman toothless, Charity Commission not interested, Housing Minister not his remit!In response I called Anchor Customer Relations and they asked me to contact Are Manager who has had 13 emails from me in the last 10 days. Still waiting for her response too!

Mervyn · 19 August 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook

★★★★★ 5/5

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Justine the manager at Rowan Court…

Justine the manager at Rowan Court picked us and she is an asset to Anchor , from viewing to setting up and support after moving in has been first class. She is also very pleasant not the "old matron" type . She is welcome anytime for a tea and a bacon butty x

Alan · 19 August 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook

★★★★★ 1/5

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Summer meeting

We have had our yearly summer meeting. Hardly anyone came due to the fact that last year the minutes were duly written down and as usual nothing at all was followed up on. Same points brought up this year.We might as well have had the old minutes recycled with a new date on them.A complete waste of time every year.

Anon · 18 August 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Standish

★★★★★ 1/5

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My roof leaked from almost day one 30…

My roof leaked from almost day one 30 plus roofers all claimed success,none kept. To stated time or even day,none fixed the leak.I lost all my carpets ended up with large holes in ceilings damp in every room impossible to heat the flat,had to resort to living in bedroom in winter.After 10 years a new roofer discovered a large crack on roof gully and no one saw it before because no one cleaned the gully.Lost all my carpets all completely sodden and taken away by Anchor.Recently asked for compensation for the great hardship we have endured.many promises of assessing due compensation and money for carpets,but the many dates promised come and go with nothing.Over the years we always paid the rent,but the lies have been constant nothing they say is ever true.The fourth promise of some sort of settlement has just passed After I asked for compensation a campaign of harassment started in the form of workmen not keeping appointments,so you stay in all day waiting.The gas service man did come by appointment and serviced the boiler.Now they say he did not come and must come again ,fortunately I can prove he came so I said they must stop harassing me,next day they cut my gas off.Fortunatly I don't use the heating as too much heat would be lost, its not possible to heat the flat,but I have lost my hot water.They put in emails that they are working out my compensation and they apologise ,but then nothing.The man saying these things a Mrhooley is a absolute night mare a jackal and Hyde character,nothing he says is ever carried through.Ninety percent of my furniture and possession s had to go into storage long ago.If I go away on holiday there is a flurry of emails saying workmen have to come in to my flat,even though they know I am away.Theres a lot more but you can't tell it all in one go.We desperately need help we will pay but need guidance to go to court,please if you can help,eternally grateful for anything,the stress is off the chart.thank you,Richard Hanover court 27 bd20 6dw. When the crack was found their own surveyor apologised and said it was terrible that we were so badly let down by so many workmen and Anchor.My wife had to leave 5 years ago due to bad chest,she remains supportive in this matter though.My health has gone down which is only to be expected at 73 and living so badly.i begrudge the rent but know if I stop paying,they would just kick me out.I have never complained a bout anything else only the roof.For a long time now I have felt unbeliever as all the workmen claimed success.The lady estate manager has disbelieved me for. Years,I don't mean always they new there was a problem,I mean in recent times.A few years ago they put my sodden carpets on. The communal landing,they left them 4 weeks till they began to realy smell bad.when the crack was found the area surveyor apologised profusely,when he realise it was all true.That day they had found the roof space sodden wet.First time any one went in loft space.To say it has been awful is an understatement by far.The worse thing is the harassment which means constant claims men need to come in,especially if I go away.I have never refused access but have stayed in and been let down so much.I am a go out person every day,probably because conditions here are so bad.The estate manager expects you always to be in whenever workmen come to your door.I have never had the pease and comfort of my flat,if the world saw in my flat I'm sure they would be shocked.Once when water was pouring into the lounge I phoned the emergency Anchor line to be told someone would contact tomorrow,they never did,and later I'm told no record of my call.I believe I can prove the truth of this from emails,but I can't understand how they think they can get away with it.The solicitors wanted thousand up front Nd 295 per hour.A no win no charge people wanted me to lie and exaggerate,so I declined as I feel I have enough evidence without exaggerating.what I need is guidance to take them to court,its not that I'm greedy I want to draw a line under this its stolen a large part of my retirement.Thank you.Richard.just want to add Mr Hooley asked me to phone him on a mobile at a set time,when I called on time no answer,5 more calls over next 2 days no answer.

Richard · 18 August 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook

★★★★★ 1/5

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Anchor - Not a very good organisation to have a property with !!

In 2019 my wife's father who was in his 90's bought a property on Anchor's Priory Gardens Estate in Abergavenny South Wales. Unfortunately he passed away last year. Having gone through the lengthy process of probate we were able to put the property on the market in October 2023. Then came our next serious stumbling block - Anchor. We have a willing buyer who is in her 80's and has sold her property to first time buyers. On the 7th May 2024 we accepted her offer and the legal process of selling the property was immediately started and the information that Anchor needed to provide to our solicitor was requested. We thought that because there was no chain of properties that the sale process would be quite quick. Our solicitor has repeatedly requested this information from Anchor with virtually zero response. Anchor have procrastinated since May in providing the relevant answers to a very simple set of queries. Because of the lack of any meaningful communication with Anchor I was contacted by the Estate agent who was handling the sale and also separately by my solicitor to see if I could expedite the situation with Anchor. I tried to contact Anchor by telephone and also email with zero response. I then lodged a complaint via their “online complaints form”. This did elicit an almost immediate response. I had a telephone call on Friday 27th of July from Anchor's solicitor and a follow up e-mail the same afternoon confirming what was said in the telephone call. Which was :- “I refer to our telephone conversation just now and write to advise that I am personally reviewing your matter. As discussed, I will review the file on Monday/Tuesday and revert to your Solicitors asap thereafter as I appreciate that all parties are eager to proceed towards completion without further delay”.Since then I have heard nothing from him and have been unable to contact him. I also have now had three or four telephone conversations (one each week) with one of Anchor's area managers who has asked if my solicitor has received any information (she obviously was not in any information loop regarding this matter) and said that I could escalate my complaint to the next level. I asked her what that would achieve as Anchor has not responded to any of my emails or phone calls and all that needs to happen for this to go away is for Anchor to simply respond to the queries. All she seemed interested in was my complaint.I have again e-mailed Anchor with my displeasure at the lack of response and I have also indicated that I will take legal action against them if the sale does not go ahead because of their lack of response to answering my solicitor's queries. This has also been met with a zero response. I have also written personally to Anchor's CEO Sarah Jones regarding this matter and I have yet to to receive any response from her. I find that Anchor is a very disorganised operation and has very little compassion over a period in which the family of the bereaved are having quite a tough time. My solicitor has also informed me that she is acting for other properties that are for sale on that development and is encountering similar problems with Anchor. I am in my 70's and I do not need this sort of hassle and stress from an organisation like Anchor. With the treatment that I have had from Anchor, when I need to downsize and move into smaller accommodation, would I consider buying a property on one of Anchor's Estates - DEFINITELY NOT !!!

Phillip · 16 August 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook

★★★★★ 1/5

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Do not recommend Anchor Housing for many reasons.

Why have Anchor's 1 star reviews not showing on Trustpilot. I am in the process of taking Anchor to Court.My case concerns lack of ventilation causing overheating in my flat. Anchor have not been responding to my experience. I contacted the Environmental Health Officer, when neighbour burnt some toast, causing two firemen to come to the block, paramedics, All these professionals stated that there is no ventilation in my flat, other than to keep all my windows open, which I do, as hot air is being circulated around the flat. Plastic window frames, which stick, are compounding the problem.Anchor's operations m stated that a data logger would be installed in my flat and and one of Anchor' surveyors, came and left one on my mantlepiece, placing it next to my own barometer. He stated that he would return in three weeks to collect this. Three weeks later he came, but was unable to upload the data onto his computer and would have to leave the data logger in my flat for another three weeks.Last Friday, the surveyor had an appointment at 9.30 am to collect the data logger. Well by 1.30 he had not arrived to collect the data logger. I tried to telephone him but his phone was not turned on. He never had the decency to telephone me to let me know whether or not he was still coming. I emailed the Operation s Manager this morning and she stated that he had come and collected the data logger from my flat and will be in the process of downloading this.Well - as I speak I am looking at the data logger, which is still on my mantelpiece recording a temperature of 30.3c. I have taken daily photos on my mobile of both Anchor's data logger and my own barometer which is next to it, both in the one photograph. I am still photographing Anchor's data logger on a daily basis. How then, can the survey be downloading the data logger in my flat, when I am looking at it? There is an economy of truth here from the surveyor. He must have come and collected the data logger that he placed in the communal hallway, as it is not there, but the one in my home is still in my home. If the surveyor came into the building, why did he not knock on my door and collect the data logger.I have e-mailed the Operations Manager three times today concerning this, and also the surveyor's line manager - still no replies.Are Anchor playing 'Cat and Mouse' and drip feeding information to me, as a tenant. This issue has been ignored for two years and the professionals who have been to my flat have suggested Court action as the Law states, when Anchor put window restrictors on the windows without informing the tenants, and this made it impossible to have the cross ventilation that I had before Anchor put window restrictors on the communal windows, citing building regulations as the reason.This is just an excuse on Anchor's part as in law window restrictors are compulsory only in three situations:a) Care Homes.b) Hospitals.c) Schools.All other situations are advisory. Anchor put in window restrictors, thus restricting the air flow going out of my flat. They have just put a guard at the bottom of my front door, further restricting the airflow in my flat. My home resembles a hot oven as one Anchor tenant has published on google, in a scheme in Ruislip that it is like living in an oven and she speaks truly, as I certainly am! Which is why I have an impending Court case and am suing Anchor under 'The Fitness for Human Habitation Act.' I have a solicitor recommended to my by my Union and have and am taking advice.Anchor's rating has suddenly shot up - when they were on average lower stars? Another reviewer has commented on this. Potential Anchor tenants need to know current tenants' experiences before they apply for an Anchor home. I, myself want to move.Added to this there is weed being smoked on the premises and community police officer has placed notices that this is a class B drug. The smell of weed is coming into my flat.Since Anchor did outside building work, mice have come into my flat and this problem has not been resolved. Rentokil did a report stating that they had identified the gaps in my kitchen and living room, where the mice are following a patten.Instead Anchor sent other contractors, who are unable to solve this problem. My cooker has two hobs that do not work. I have odd cupboards and units in my kitchen. Truly Anchor are not having a duty of care to this resident and I suspect many others. Mr Bob Neil has spoken in Parliament about the CEO earning more than the Prime Minister and the Governor of The Bank of England. Mr Neil stated that Anchor's top staff are earning private sector salaries when they are a Charity. Is this where Anchor's exorbitant service charges go?I deeply regret moving here, if only I had known beforehand.Today, I have received an e-mail from the Operations Manager implying or in her words 'you a advising

Jayg · 15 August 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook

★★★★★ 1/5

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No communication or compassion

My Mother passed away on 23rd October 2023. She owned a bungalow at Braziers Field, Hertford which is managed by Anchor HA. The property was put up for sale in January 2024. A buyer was found and the legal work began on 30th January. Probate came through in May so we were then working towards an Exchange of contracts. Both our solicitor and the buyer were ready to exchange on 1st August 2024 with an agreed completion date of 16th August 2024. All the documents have been approved but Anchors solicitor has not responded to numberous emails from both solicitors. All Anchor have to do is sign off the exchange but according to their office there is no one available to sign the paperwork? The buyer is a widowed lady in her 80's and is very nervous about moving. This situation is not acceptable. No one from Anchor has even bothered to tell our solicitors what is going on or when they will sign the document. Selling a property & moving is stressful at the best of times but when you have suffered a bereavement it is 10 times worse.

Janet · 14 August 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook

★★★★★ 1/5

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Anchor housings awful treatment of…

Anchor housings awful treatment of tenant regarding ant infestation of bedsit.In September of 2021 I viewed flat two at Vicarage Court, Gateshead, NE10 8HG.During the viewing attended by myself and my carer Maria Adams, nothing was said about the terrible ant infestation problem in the previous ten years. A problem that was rife and still ongoing. I was offered and accepted the tenancy. Had I been made aware of the ant problem I would never have accepted the tenancy.Then came the start of the spring of 2022 and the ant problems with the ant infestation began. The floor, benches and cupboards were crawling with ants. I reported this to the manager Marie Brunskill who told me it was a problem that I would have to deal with myself as Anchor policy stated that they would not deal with ant problems. I believed her, why would I not, she was the manager. It never occurred to me that she might be lying.So I threw away all the food in my cupboards and purchased ant traps, sprays and ant powder. None of which eradicated the problem. I continued this fight with the ants all summer, throwing away more and more food. Until the winter, when the ants finally went into hibernation. Then during the winter of 2022-2023 I began to find out from the long term residents about the awful problems that the previous tenant of my flat had with the ants. And how the manager Marie Brunskill was well aware of the problems.Then came the spring of 2023. Things took the same course as 2022 and I continued to complain. At one point Marie was off sick and I complained to the area manager who also told me it was not Anchor's problem. But I did manage to get them to get someone out to spray the kitchen and the flat next door as Mary next door was also having similar problems and had for many years. I was told not to use the kitchen for two weeks, but the ants still came back. I found out from the pest controllers who are now dealing with the problem that this was because by this point there were several well established nests. By this time my mental health was being affected and I was losing weight.I will at this point tell you about my health issues. I have stage four Parkinson's disease and I am fed my Parkinson's medication via a peg tube which needs to be kept clean. Having ants in the medication cupboard was causing me a great deal of distress. I have sleep apnea and am supposed to sleep with the aid of a CPAP machine, but I was not using it due to fear that ants may have crawled into the hose. I suffer from depression and anxiety which have worsened with these ant problems. I have trouble sleeping due to fear of ants crawling on me while I sleep. I also have dystonia, arthritis and spondylosis of the lumbar spine. This year I have lost two stone due to not being able to feed myself, having no usable kitchen.Now we come to this year, when I made my first complaints Marie had someone come out and put down some gel which did not work. When I informed her that the ants were back she told me that she had been told by the area manager not to get anyone else out as it was up to me to find a solution and it was Anchor policy not to deal with ants. I asked her to put this in writing because I was going to the Citizens advice bureau, she refused. At this point I was advised that it was Anchor's responsibility. At this point I was so sick of Maries lies I went straight to head office. They have admitted their liability and are now dealing with the ants. Over the past 3 years I have thrown away at the very least £350 worth of food and spent at the very least £150 on ant products, sprays and cleaning products. For loss of food, cleaning products, stress, anxiety, loss of weight and having to deal with all the problems and being lied to, Anchor has offered me £150 in compensation. This is an insult and I intend to take Anchor to the small claims court.

Michael · 13 August 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook

★★★★★ 1/5

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Personal Data Shared (again)

I was originally a Hanover tenant and then Anchor took over. The only tenancy agreement I have ever signed is for Hanover. What a lot of Anchor tenants don't know is that in their small print there is a clause that states that Anchor may share your details. As soon as you sign that tenancy agreement that's it.Well I never signed that agreement and it is documented at Anchor not to share my information. Anchor don't give a damn as I got yet another survey phone call where they had shared my information with a third party.I have now had to resort to involving the ICO to protect my personal information. Update: Anchor have responded after 18 days with their usual cut and paste response asking me to contact them. Proves that their left hand doesn't know what the right hand is doing. I complained immediately this occured. It has already been escalated to a stage 2 complaint. How come you don't know that. Keep stalling me all you want as it's only days now until the ICO will intervene. You are collecting tenants data then sharing it with 3rd parties.

Nige · 13 August 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook

★★★★★ 1/5

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Bad BAD BAD COMPANY

Already put a review about this companies disgusting staff and Get told someone will be in touch !!!!!!!WHAT YEAR WILL THAT BE

.Karen · 6 August 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Standish

★★★★★ 5/5

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The manager was extremely helpful…

The manager was extremely helpful talked us through the whole process made the stressful part of home moving easier to cope with top marks x

Linda · 6 August 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook

★★★★★ 1/5

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Only put one star as couldn't do zero…

Only put one star as couldn't do zero Disgusting company who's managers use bully boy tactics on older and disabled people, no work ever done apart from sending constant letters telling you what to do, no repairs on properties done in timely manner, rent increases but nothing done, told by area manager I couldn't have use of the cupboard that has been housing my wheelchair for the last five years with no reason given, bullied and being treated with total disrespect, I am not the only one here that is being treated like this absolutely DISGUSTING behaviour by management.Answer from anchor BUT NO ONE GETS IN TOUCH TYPICAL NEED TO MAKE A FOMAL COMPLAINT

.Karen · 2 August 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Standish

★★★★★ 1/5

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Nothing but dictators who keep getting…

Nothing but dictators who keep getting bad reviews deleted Anchor bleed the residents dry there’s nothing charitable about this mob I advise anyone thinking of buying or renting From these crooks AVOID at all costs

Steve · 31 July 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Standish

★★★★★ 5/5

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Very efficient manager

Very efficient manager. The Anchor appt is lovely. Everyone is friendly and helpful. The Location is very good.

Dorothy · 27 July 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook

★★★★★ 5/5

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Very good place to stay

Sharon · 26 July 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook

★★★★★ 5/5

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Very helpful and good communication

Alan · 20 July 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook

★★★★★ 5/5

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New Resident

My Anchor studio flat is really nice

Ms · 20 July 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook

★★★★★ 5/5

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You are made to feel really welcome

You are made to feel really welcome, christine explains everything and is really friendly

NIEL · 20 July 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook

★★★★★ 3/5

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Peaceful place

The establishment is abit dated but clean and could do with some TLC, the property at Newall Green has only 1 washer and dryer in the laundry room they have been promised another one for sometime but not appeared. If your working it can be a nightmare to get your washing done.

PETER · 19 July 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook

★★★★★ 5/5

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very friendly staff and nice studio…

very friendly staff and nice studio flat impressed so far

DANIEL · 19 July 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook