Trusted Agent profile
★★★★★
954 reviews across 3 offices and 2 platforms
ANCHOR LIFESTYLE DEVELOPMENTS LIMITED has three offices, in Standish, Hook and Bingley. Together they have 954 reviews on two platforms, rated 3.9 out of 5 overall.
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ANCHOR LIFESTYLE DEVELOPMENTS LIMITED's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotMr Bramley is well settled and enjoying…
Mr Bramley is well settled and enjoying living at Ashley Court. The Housing Manager did very well.
Dear Mr A Bramley, Happy to hear that Mr. Bramley is well settled at Ashley Court. We hope he enjoys his new home.
5/5
TrustpilotThey are willing to help with anything
They are willing to help with anything, benefits ect, and the staff are so lovely, and the company I feel are not in it to bleed you dry with money, it's so affordable, it makes me feel safe.
Dear Trish Cattermole,Thank you for your review and your valuable feedback! We are happy to hear that you feel safe in your new home along with support from our fabulous location staff.
5/5
TrustpilotMassive thanks to the site manager for…
Massive thanks to the site manager for their help with informing me of the availability and arranging for me to see it promptly. Made signing up for the new place very straightforward and stress free
Dear Philip, Thankyou for your review and valuable feedback. We're so delighted to know the location manager was helpful and made your move in a smooth process. We hope you'll continue to be happy in your new home.
3/5
TrustpilotStaff don’t know what they’re doing…
Staff don’t know what they’re doing charged before new tenancy in the wrong then they don’t want to repay by putting it back in the account they took it out of want to take it off service charges
Dear Peter Kennedy, We're sorry to hear you're unhappy with the administration in regards to your account. As we'd like to investigate further and relay the review to the appropriate department, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review.
5/5
TrustpilotThis is my second home within Anchor
This is my second home within Anchor, when I needed to make a move to Nottinghamshire recently, I immediately applied within Anchor - it is so easy to make a move within the company I felt it wasnt worth looking outside. Within a very short space of time I had a call from Andrea at Queens Court here in Retford to say a flat is going to be available, I accepted her offer and with 10 days he flat had been made vacant, even down to the interior being painted out. The move turned out to be completely chaotic, but not to do with Anchor, the truck ith my furniture broke down on the way here which made our arrival very late, but arrangement was made and all was well in end. I am very grateful to Management who definitely went the extra mile to help me.
Dear Sandy, Thank you for taking the time to leave us a review. We're glad to know you are happy with Anchor and to hear that Andrea has been very helpful with your move. Best of luck in your new home.
5/5
TrustpilotNeil at the Poplars,Altrincham.
Made to feel welcome,and the location is great,I'm more than happy.
Dear Mr Bailey, Thank you for taking the time to leave us a review, it's much appreciated. We're glad to hear that the staff were welcoming and you are happy. We wish you the best of luck in your new home.
4/5
TrustpilotHelpful
Helpful, kind, understanding and efficient.
Dear Ranjit Nazran, Thank you for your review! Glad to hear our colleagues have been helpful and efficient. Enjoy your new home!
5/5
TrustpilotI live in tenerife
I live in tenerife, and am shortly returning to England. Sorted everything out by telephone, email and whatsapp.
Dear Alan Maxfield,Thank you for your review. We are happy to learn that all communications were clear. Wishing you a safe trip to England.
5/5
TrustpilotThe process was very easy
The process was very easy. All staff are very friendly. Candy who we dealt with for the tenancy was lovely, made us feel welcome and very informative. Great experience overall.
Dear Boots,Thank you for your review! We're delighted you're enjoying living at your new place. and that everything was well explained.
4/5
TrustpilotNot a great experience
Not a great experience. Slow to react to repairs. Service charge now £4000 plus and has doubled in 5 years. No resident estate manager despite lease promising one. Annual financial review very few residents attend Anchor management do their own things despite views of residents.
Dear John Walker, Thank you for leaving a review. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
5/5
TrustpilotI am so happy Mum has moved to Anchor
I have just moved my Mum into Tonson Court. She is so happy with her lovely spacious flat. Adele has been amazing, she is very warm and welcoming, I know Mum is going to be in safe hands with Adele looking out for her. Agnes keeps the communal areas spotlessly clean, she too is a credit to Anchor. The gardens are beautiful and well tended. I can’t wait to sit out there with Mum. The residents’ lounge is really welcoming with comfortable upholstered chairs, I hope it won’t be long before Mum feels confident in joining in the social activities. Keighley is a busy town yet Tonson Court is a peaceful haven away from the noise, but within walking distance of the many amenities Keighley has to offer.
Dear Maria,Thank you for your review! We're delighted that your mum is enjoying living at Tonson Court and will pass your comments to Adele and Agnes.
5/5
TrustpilotExcellent Customer Service
I couldn’t have had better CS from the Anchor team.Always helpful and knowledgeable with any questions that I asked.Most importantly I found the Anchor team thoughtful, considerate and generous with advice and requests.
Dear Frederick, Thank you for your review! We are happy to hear that our colleagues have been helpful with advice/requests and will pass on your lovely comments.
5/5
TrustpilotMoving in
Very helpful Manager (Dylan) and good team of people helping.
Dear Julia,Thank you for your review! We are happy to hear that Dylan and the team have been helpful.
5/5
TrustpilotI have been residing Anchor at Alfred…
I have been residing Anchor at Alfred Court for a few years and would like to share my experience of Anchor Staff and Management. The moving in process by the Management was straightforward and helpful. The other residents are lovely. I cannot express enough gratitude to my warden Maria Cullen, who helps all the residents with professional support, when they need it. I am very grateful to the Anchor management and staff.
Dear TD, Thank you for your review! We're delighted that you are enjoying living at Alfred Court and will pass your comments to Location Manager, Maria Cullen.
5/5
TrustpilotThe management at Charles Bennett Court…
The management at Charles Bennett Court with their assistance and good advice made the move go like clockwork.Now we have moved in their ongoing support is helping us to settle and enjoy our new home. Thank you.
Dear Guest,Thank you for your review! We're delighted that your move to Charles Bennett Court has been smooth and that our colleagues have been most helpful! Enjoy your new home.
4/5
TrustpilotClaire the Manager has been brilliant
Claire the Manager has been brilliant. We've had a few issues with the property and she has kept us informed and updated with everything and hopefully soon the issues will be sorted. We love our new home and settling in well.
Dear John, Thank you for your review! We're delighted to hear that Claire has been helpful and that all property issues have been sorted. Enjoy your new home!
5/5
TrustpilotAn honest review.
I love living with Anchor as we have wonderful managers and getting to know other residents means we are not alone and there is always someone to talk to and something to do. I would give Anchor full marks for such wonderfully run homes. Thank you for taking me in.🥰
Dear Danny, Thank you for taking the time to leave us a review, it's much appreciated. We're glad to hear that the staff and residents were friendly and helpful. We wish you the best of luck and hope you'll continue to be happy in your new home.
1/5
TrustpilotWHAT A 🤬 JOKE OF A COMPANY!!!!!!!!!!!
WHAT A 🤬 JOKE OF A COMPANY!!!!!!!!!!!RUN BY ANOTHER BUNCH OF 🤡 WHO SHOULD BE IN A CIRCUS OF JOKES!!!!!!AS HELPFUL AS EATING YOUR OWN VOMIT!!!!!
Dear Customer, As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
5/5
TrustpilotA very well Run company
A very well Run company. Everything was in place when i moved in. The manager does everything she can do to help you a great asset to the company
Dear Tiny,Thank you for your review! We're delighted to hear that everything went smoothly and that the manager was a great help.
4/5
TrustpilotHelpfull on phone
Dear Mr G Howe, Thank you for your review! Glad to hear that our colleagues have been helpful.
5/5
TrustpilotNice people to do business with
Very prompt and courteous reply which makes a pleasant change.
Dear Mrs Susan Trafford,Thank you for your review! Happy to hear that our colleagues have been quick and kind in helping you.
5/5
TrustpilotAnchor
I haven’t moved in yet so can only comment on how helpful the warden, Hazel, has been!
Dear Linda Frazer,Thank you for your review! Delighted to hear that Hazel has been helpful. We hope you enjoy your new property once you have moved in.
5/5
TrustpilotI’m happy with the sevice I received
Dear Harrop, Thank you for your review! Delighted to hear that the service so far is to your expectations.
1/5
Trustpilotantisocial behaviour Meadowcroft Bushey
Unbelievable antisocial behaviour by staff from Anchor's Meadocroft development in BusheyResidents have taken to blocking a public footpath with their car and spray painting on the road to stop parents this was apparently the estate manager who is residing at the development behaving this waySearch Residents 'block path with car' in St Hilda's School parking row Search for St Hilda's school parking row Bushey
Dear Ritesh Shah, Thank you for leaving a review. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Standish has the most, with 918 reviews rated 4.0 out of 5, followed by Hook with 846.
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