Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotDo the Executive team even care??
As a resident within Anchor’s Hanover Court site since 2021 some 3.5 years ago, we have been unfortunate to experience extreme damp issues during the winter of 2021, this being reported to our site manager, & following a total lack of resolving the problem, the problem has now continued through 2022, 2023 and fast approaching the winter of 2024, Without any resolution, and following us raising an official complaint.Contacted Anchor’s CEO over 2 months ago, and other than an acknowledgement from her PA the same day, it is now 2 weeks since I copied their CEO into another email again without any response whatsoever. I have heard from a complaint Handler, again without any resolution, after 2 months and ongoing.Whilst we have always stressed Anchor be allowed the opportunity to resolve our complaint without us entering into litigation against them, it appears this may remain our only option.30% of Trustpilot (194) reviews posted against Anchor being negative 1 star reviews should ring alarm bells to this business, although I very much doubt that the Executive team led by their CEO will take any notice when you read the disgruntled, We have had no issue with the local manager, who is clearly at the bottom of any decisions from senior & executive teams.
Tony · 4 September 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 22 October 2024
Dear Tony Cook,Thank you for leaving a review. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
★★★★★ 5/5
TrustpilotThe people who are representing the…Warm welcoming atitude
The people who are representing the company are well trsined ,havegood work ethic. They have good listening skills have patience to explain when you do not understanf this kind of respect refuces ones anxiety. They have great empathy
Sheilla · 2 September 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 22 October 2024
Dear Sheilla, Thank you for your review. We are happy to hear that our colleagues have been patient and helpful. Enjoy your new home.
★★★★★ 5/5
TrustpilotHanover court
Hanover court, DurhamI will soon be moving into an Anchor property and recently went to sign a contract and collect the keys. Karen Dowens the housing manager is completely efficient and a lovely bubbly lady. It was all so easy. She has been professional from the beginning and she still manages to make it all stress free.
Christine · 31 August 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 22 October 2024
Dear Christine Arnold, Thank you for your review. We are happy to hear that you've had a positive experience with the sign-up process and that Karen has been very helpful. We'll be sure to pass your lovely comments onto her. Enjoy your new home when you move in!
★★★★★ 5/5
TrustpilotJust so grateful
I telephoned Anchor one afternoon as I was a victim of domestic problems, the lady was lovely and listened to everything said she would be back in touch which she was to say I had been put on the priority list, in just one week a was offered a flat, I know I was very lucky with availability and will be eternally grateful
Fiona · 30 August 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 22 October 2024
Dear Fiona Mclardy, Thank you for your review. We are happy to hear that Anchor has been able to help during a difficult time and that you now have a new and safe home.
★★★★★ 5/5
TrustpilotThe management was very helpful and…
The management was very helpful and helpful
Jean · 30 August 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 22 October 2024
Dear Jean Flint,Thank you for your review. We are glad to hear that our colleagues have been helpful.
★★★★★ 5/5
TrustpilotIt's a lovely place to live and very quite 😃😃
It's a lovely place to live and quite 😃
Miss · 30 August 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 22 October 2024
Dear Miss W Gilbertson, Thank you for your review. We are happy to hear that your new home is lovely and quiet. Enjoy!
★★★★★ 5/5
TrustpilotThe manageress at Holly Court made me…
The manageress at Holly Court made me feel welcome and important, I found the manageress very helpful and caring, Steven Hanson Number 33 Holly court
Steven · 30 August 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 22 October 2024
Dear Steve Hanson, Thank you for your review! We're delighted you're enjoying living at Holly Court and will pass your comments to the manager.
★★★★★ 5/5
TrustpilotA life saving result
What a pleasure dealing with everyone I have engaged with!Amy in particular has been an absolute life saver and can’t sing her praises enough.Thanku Anchor
David · 30 August 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 22 October 2024
Dear David Wapnick,Thank you for your review! We're delighted you're enjoying living with Anchor and that our colleague has been very helpful.
★★★★★ 5/5
TrustpilotGreat
Great, thank you
Miss · 30 August 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 22 October 2024
Dear Miss T Bezsonova, Thank you for your review!
★★★★★ 5/5
TrustpilotMy mum is now residing with Anchor at…
My mum is now residing with Anchor at wrights court. As her daughter I have had the responsibility of ensuring she is settled and have had to liaise for her most of the time. Both my Mum and myself have been made to feel very welcome and marianna the lady in the office has been so helpful with regards to filling out applications, appropriate paperwork and any other questions we had. The Studio flat itself needed a deep clean before my Mum could move in and kitchenette is tired.Facilitates outside of the flat are great having communal washing,lounge area, such a bonus as studio flat is rather on the small side, the gardens are kept well and are pretty. One issue we’ve found is that the building itself is extremely hot during warm days almost unbearable at times with most resident's in agreement ,hopefully with milder weather property will be more comfortable, overall I think my mum will be very happy there and I feel relaxed knowing she is safe and secure
Lisa · 30 August 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 22 October 2024
Dear Lisa, Thank you for your review and your valuable feedback. We are happy to hear that you've been made to feel welcome and that our colleague has been helpful. We'll be sure to pass on your comments to the manager at Wright's Court.
★★★★★ 4/5
TrustpilotA very smooth transfer from one Anchor…
A very smooth transfer from one Anchor property to another.
MRSELAINEHAMMOND · 28 August 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 22 October 2024
Dear Elaine, Thank you for your review and valuable feedback. Happy to hear you had a smooth move in. Best of luck in your new home.
★★★★★ 5/5
TrustpilotWe experienced a very professional and…
We experienced a very professional and friendly welcome from both managers who were very helpful.Our arrival was posted in the newsletter and we were greeted by so many happy residents.
Mrs · 28 August 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 22 October 2024
Dear Mrs Frances, Thank you for taking the time to leave us a review, it's much appreciated. We're glad to hear that the staff and residents were both friendly and helpful. We wish you the best of luck in your new home.
★★★★★ 5/5
TrustpilotSite manager so helpful & accommodating
Rating only, no written review.
Mrs · 28 August 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 22 October 2024
Dear Lynn, Thank you for taking the time to leave us a review, it's much appreciated. We're glad to hear that the staff were friendly and helpful.
★★★★★ 5/5
TrustpilotJULIE IN THE OFFICE WAS SO KIND &…
JULIE IN THE OFFICE WAS SO KIND & SUPPORTIVE I HAVE EVERYTHING I NEED HERETHANK YOU TO EVERYONE OF THE STAFF
Mrs · 28 August 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 22 October 2024
Dear Jeanette, Thank you for your review and valuable feedback, it's much appreciated. We're glad to hear that the staff were friendly and helpful. We wish you the best of luck in your new home.
★★★★★ 3/5
TrustpilotHouse manager Shelley couldn't have…
House manager Shelley couldn't have been more helpful From first contact to moving in It appears well managed and friendly So far Top marks to Anchor and Shelly
Mr · 28 August 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 22 October 2024
Dear Mr O Fowler, Thank you for taking the time to leave us a review - it is much appreciated. We are happy to hear you had a smooth move in and the manager has been very helpful. Best of luck in your new home.
★★★★★ 5/5
TrustpilotEstate manager at Runnymead court…
Estate manager at Runnymead court beddington gardens is was very welcoming and informative. Was ready to answer any queries. Thank you Rose .
Suzanne · 28 August 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 22 October 2024
Dear Suzanne,Thank you for taking the time to leave us a review, it's much appreciated. We're glad to hear that the location manager was welcoming and will pass your comments to Rose. We wish you the best of luck in your new home.
★★★★★ 5/5
TrustpilotVery helpfull
Very helpfullMost welcoming
GEOFFREY · 28 August 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 22 October 2024
Dear Geoffrey, Thank you for taking the time to leave us a review, it's much appreciated. We're glad to hear that the staff were friendly and welcoming. We wish you the best of luck in your new home.
★★★★★ 5/5
TrustpilotGreat welcome and very helpful…
Great welcome and very helpful regarding the ins and outs of everything
DEAN · 27 August 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Standish
Agent replied · 28 August 2024
Dear Dean,Thank you for your review. We're delighted to hear that the process has been smooth and well-communicated.
★★★★★ 1/5
TrustpilotTry getting a sellers pack
Try getting a sellers pack (that costs over £200) out of this company. We need to sell my Mum's flat in order to pay for her ongoing care. You cannot sell the flat without this costly document. Our solicitors and ourselves have contacted Anchor numerous times over the past 3 weeks. Still cannot get through to the legal team, cannot speak to a manager, lodged a formal complaint ..... which takes up to 5 days for response. This company is a shambles, would never consider an Anchor property in the future.Hi AnchorThank you for your response. I did exactly as you suggested and contacted you customers relation dept. All they could do was lodge an official complaint which I had already done with you customer service dept. so I am no closer to resolving this problem. I am seriously concerned that Anchors non action will result in the sale of Mum's flat falling through !
Lee · 26 August 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 24 August 2024
Dear Lee, Thank you for leaving a review. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
★★★★★ 5/5
TrustpilotAnchor Liverpool
Really excellent support from the duty manager Jan who made the move so smooth, and also welcoming. My studio flat is lovely, and this feels like home should feel.
Sharon · 23 August 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 29 August 2024
Dear Sharon Jones, Thank you for your review! We're delighted to hear that you're enjoying living in your new flat in Liverpool.
★★★★★ 5/5
Trustpilot“MANDY” she is so professional.
Mr · 23 August 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 29 August 2024
Dear Mr. Rendle Ernest Mayne, Thank you for your review and feedback.
★★★★★ 3/5
TrustpilotI wasn't told that I have to pay the…
I wasn't told that I have to pay the first month's rent prior to moving in and I am afraid that I will be asked to leave for being in arrears
Craig · 23 August 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 29 August 2024
Dear Craig Latham,Thank you for leaving a review. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
★★★★★ 5/5
TrustpilotThe apartment is nice the scheme manager helpfull and very pleasant
The company is very helpful the manager at Edgewood court Paul very good and Kayla at Henbury court helpfull and friendly
Mr · 23 August 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 29 August 2024
Dear Mr L Stanley, Thank you for your review! We're delighted you're enjoying living at Edgewood Court and will pass your comments to Paul and Kayla.
★★★★★ 5/5
TrustpilotAll repair jobs done very quickly Staff…
All repair jobs done very quickly Staff in the office nothing is too much for them been really helpful.The flat starting to look lovely after nearly decorating, met some lovely residence but not them all yet. So that’s why I give it five stars👍
Mr · 23 August 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 29 August 2024
Dear Mr. Graham Kay, Thank you for your review! We're delighted to hear that your repairs have gone smoothly and that your flat is looking lovely.
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