Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotEverything went of smoothly with a lot…
Everything went of smoothly with a lot of help from the local estate manager Angela.the bungalow is just as we wanted. Very well decorated and felt like home within the first week. Neighbours are very nice and friendly. Couldn’t have asked for more. Thank you anchor housing.
Mr.pye · 21 September 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 22 October 2024
Dear Mr Pye,Thank you for taking the time to leave us a review. We're happy to know that you've had such a great experience moving into your new Anchor home and the location manager and residents have been really helpful. We wish you the best of luck in your new home.
★★★★★ 5/5
TrustpilotI've had a few flats at shafto court
I've had a few flats at shafto court. I moved 14 mon5hs ago. Went to Holy Court. But I'm back at 63 shafto I've never.been happier. Back with all my friends. Management are brilliant. Jasmin craig.
MissJasminCraig · 20 September 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 22 October 2024
Dear Miss Jasmin,Thank you for taking the time to leave us a review. We're happy to know that you've had such a great experience moving into your new Anchor home and the location managers have been really helpful . We're glad you chose us and hope you'll continue to be happy in your new home.
★★★★★ 5/5
TrustpilotPerfect from start to finish
Rating only, no written review.
Liza · 20 September 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 22 October 2024
Dear Liza, Thank you for your review and your valuable feedback. We are happy to hear that you had such a great experience during your move in period.We wish you the best of luck in your new home
★★★★★ 4/5
TrustpilotYes I like all the staff and residents…
Yes I like all the staff and residents they are a good bunch of people
Chris · 20 September 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 22 October 2024
Dear Chris, Thank you for your review. We're happy to hear how the Location Manager and residents are helpful. We're glad you chose us and hope you'll continue to be happy in your new home.
★★★★★ 5/5
TrustpilotI was apprehensive at first moving into…
I was apprehensive at first moving into my Anchor studio flat.. I have now been here two going onto three weeks now and I could not be happier.. it’s like a family here and manageress here is amazing… always has a smile and always has time for everybody
Geraldine · 20 September 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 22 October 2024
Dear Geraldine,Thank you for taking the time to leave us a review - it is much appreciated. We're glad you know you have been happy with the process of settling into your new home and to hear that the location manager has been fantastic. Best of luck in your new home.
★★★★★ 5/5
TrustpilotWelcoming from day 1
Welcoming from day 1, Manager explained everything clearly. Lovely premises, clean & tidy.Residents very friendly, encouraging to join in activities
Ms · 20 September 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 22 October 2024
Dear Joanne, Thank you for taking the time to leave us a review, it's much appreciated. We're glad to hear that the location manager and residents were very helpful. We wish you the best of luck in your new home.
★★★★★ 4/5
TrustpilotA shining star in the gloom
I have experienced serious issues with a surveyor called Wilberforce. He doesn't listed, constantly cancels appointment and doesn't return my calls. I've spoken to a Richard in the building team who has put my mind at ease, explained about buildings but most importantly listened to me. He should be commended as this score would be 0*
Steven · 19 September 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 22 October 2024
Dear Steven,Thank you for leaving a review. We're sorry to hear about the inconvenience this has caused and glad to hear that Richard was very helpful. All feedback will allow us to resolve any problems and improve our services to you.
★★★★★ 5/5
TrustpilotNeeded to get to live nearer for work
Needed to get to live nearer for work, Anchor helped within a few month's, studio came available, wanted 1 bed but their was no availability, the studio is fine but wish it was a little bigger.
William · 19 September 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 22 October 2024
Dear William,Thank you for taking the time to leave us a review, it's much appreciated. We're glad to hear that the staff were very helpful. We wish you the best of luck in your new home.
★★★★★ 5/5
TrustpilotMy experience is great because
The set up of the building, the managers quick efficient response, her care and attention. How well presented and effectively run the building is. The serenity in the building and general pleasantness of all. I feel it's my home, and I like it very much. I like the independance and the social side too. I am happy with Anchor Housing association in general.
Ranjit · 19 September 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 22 October 2024
Dear Ranjit, Thank you for your great review and we're glad to hear how the Location Manager was helpful and very efficient. We're glad you chose us and hope you'll continue to be happy in your new home.
★★★★★ 5/5
TrustpilotManagers who care.
The new manager and the stand in manager were in our opinion fantastic. The help, information and support was excellent and made our transition to Anchor fantastic. When people do their job and go beyond to help then that speaks volumes. Thank you Naomi & Carolyn.
Mark · 19 September 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 22 October 2024
Dear Mark,Thank you for taking the time to leave us a review - it is much appreciated. We're glad you know you have been happy with the process of settling into your new home and to hear that Naomi & Carolyn have been fantastic. Best of luck in your new home.
★★★★★ 5/5
TrustpilotRoden Lodge Wem.
The management team kindly guided me through the information relating to taking an apartment. Since then Jane, the Roden Lodge Manager has been extremely helpful and kind regarding any queries I have had, a great comfort at a stressful time.
Mrs · 19 September 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 22 October 2024
Dear Kathleen, Thank you for your review and your valuable feedback. We are happy to hear that you had such a great experience during your move in period and the location manager has been very helpful, We will ensure that your comments are shared with Jane.
★★★★★ 5/5
TrustpilotPleasant, professional and helpful staff. They make you feel welcome.
I think the manager and her assistant deserve five stars for their great service.They were both very helpful and easy to talk to. However, l would suggest that more direct and personal assistance be made available for those of us who need help with how things work in our flats, and finding important places in the neighbourhood if we are new to the area.
Lorna · 19 September 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 22 October 2024
Dear Lorna, Thank you for taking the time to leave us a review. We're happy to know that you've had such a great experience moving into your new Anchor home and the location managers have been really helpful. All feedback will allow us improve our services to you. We wish you the best of luck in your new home.
★★★★★ 5/5
TrustpilotThe location manager at midfield was…
The location manager at midfield was really helpful during the moving process made everything really easy.im really happy to be a tenant of anchor the property and grounds are great.lots of facilities in the building well done anchor I'm so pleased with everything 👍
Mr · 19 September 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 22 October 2024
Dear Mr Philbin,Thank you for taking the time to leave us a review. We're happy to know that you've had such a great experience moving into your new Anchor home and the location manager has been really helpful. We wish you the best of luck in your new home.
★★★★★ 5/5
TrustpilotFound staff friendly and informative…
Found staff friendly and informative especially Julie the manager at the grange wensleydale close Newhallgreen and the residents are all friendly and made me feel welcome the only criticism is the heat lol
Mr · 19 September 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 22 October 2024
Dear Mr Nolan, Thank you for taking the time to leave us a review, it's much appreciated. We're glad to hear that the staff and residents were friendly. We will ensure that your comments are shared with Julie at The Grange.
★★★★★ 5/5
TrustpilotVery helpful staff and always available…
Very helpful staff and always available to Answer any questiins
Susan · 19 September 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 22 October 2024
Dear Susan, Thank you for taking the time to leave us a review, it's much appreciated. We're glad to hear that the staff are very helpful. We wish you the best of luck in your new home.
★★★★★ 5/5
TrustpilotI spoke to a lovely young lady today
I spoke to a lovely young lady today regarding my housing situation she was so very helpful patient and understanding thanks to her help I'm now registered with anchor housing and am confident they can help me thankyou 😀
Annie · 18 September 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 22 October 2024
Dear Annie, Thank you for your review and your valuable feedback. We'll be sure to pass on your comments to the correct team so that they are aware.
★★★★★ 3/5
TrustpilotOkay however bedroom too small
The manager was good, the apartment is small, especially the bedroom. There has been issues with other tenants smoking and the smoke coming under my door, this appears to have been resolved. I wish I could let my cat out, cats are not allowed on the gardens, which is a shame because he is now depressed. The rent appears high for what you actually get. I also think the kitchen and bathroom need updating, they are old 1980s style and tired I have spoken to the scheme manager about my cat, and she informed it was Anchor policy
Suzanne · 17 September 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 22 October 2024
Dear Suzanne Flynn,Thank you for your valuable feedback. We are happy to hear that the location manager has been helpful. Do speak to the location or area manager in regards to your cat as well and hopefully that can be resolved.
★★★★★ 3/5
TrustpilotWhy is it that we are being charged for…
Why is it that we are being charged for carpets each year but ours have never been replaced or cleaned in the 2 1/2 years that I have resided here ? Also any of the points that we have raised in the previous so called residents meetings have never been met so obviously we have no faith in the company. Also our main door is faulty as the latch constantly sticks in so that anyone can enter without a key it has been reported numerous times and has been attended to but within a few days it’s back to sticking again we need a new mechanism or new door but nothing is done about it I’m sure that the residents safety should come first .
Andrea · 17 September 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 22 October 2024
Dear Andrea, Thank you for leaving a review. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
★★★★★ 5/5
TrustpilotNew Move…
Everyone is so friendly both Staff and residents
Maureen · 16 September 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 22 October 2024
Dear Maureen, Thank you for taking the time to leave us a review, it's much appreciated. We're glad to hear that the staff and residents were friendly. We wish you the best of luck in your new home.
★★★★★ 5/5
TrustpilotHappy living at Anchor
I am very happy living here as everyone is friendly, and the studio is very nice, also the scheme manager is lovely and goes above and beyond to solve any query or issue that you may have and is very professional in all that she does.The Location is excellent too,so close to everything.
Susan · 15 September 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 22 October 2024
Dear Susan Pattinson, Thank you for your review and your valuable feedback! We are happy to hear that you are enjoying your new studio and that the location manager has been most helpful.
★★★★★ 4/5
Trustpilotliving by like minded people
Mr · 15 September 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 22 October 2024
Dear Mr K Wood,Thank you for your review and your valuable feedback! Enjoy your new home.
★★★★★ 5/5
TrustpilotVery helpfull and informative staff.
Rating only, no written review.
Joy · 14 September 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 22 October 2024
Dear Joy, Thank you for your review and your valuable feedback! Happy to hear that our colleagues have been helpful and informative.
★★★★★ 5/5
TrustpilotLife in Anchor 2024
Economical efficient cooperative supportive and helpful staff of management and administration. Friendly and helpful residents to make you feel comfortable and secure in new surroundings and way of life.
Customer · 14 September 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 22 October 2024
Dear Customer Subhash, Thank you for your review and your valuable feedback! Glad to hear that our colleagues have been supportive as have your fellow residents. Enjoy your new home!
★★★★★ 5/5
TrustpilotMr Bramley is well settled and enjoying…
Mr Bramley is well settled and enjoying living at Ashley Court. The Housing Manager did very well.
Mr · 14 September 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 22 October 2024
Dear Mr A Bramley, Happy to hear that Mr. Bramley is well settled at Ashley Court. We hope he enjoys his new home.
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