Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotThe workman could not do the job's that…
The workman could not do the job's that I needed doing. Ex- shower room tap on sink. Continues dripping. 24/7 waisting hot water. The toilet may block up again. As he didn't inspect the pipeline or whatever is causing the toilet to keep getting blocked on a regular basis.
Kim · 13 November 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 22 November 2024
Dear Kim Scholey,We're sorry to hear your repair has not been completed. As we'd like to investigate further and relay the review to the appropriate department, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review.
★★★★★ 5/5
TrustpilotGreat advice everything spoken at the…
Great advice everything spoken at the viewing was true and so pleased to live in Anchor Court
Mr · 13 November 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 22 November 2024
Dear Mr, Fitzgerald, Thank you for your review! Happy to hear that your are enjoying your new Anchor home and that you received some great advice from our colleagues.
★★★★★ 5/5
TrustpilotExcellent and very efficient process…
Excellent and very efficient process for signing tenancy agreement and great support by the property manager when moving into the accommodation.Also, the offer of financial support of Be Wise to assist in purchasing equipment for the flat was greatly appreciated.
Ian · 13 November 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 12 June 2024
Good Morning Ian,I have requested through Trustpilot for a some extra information, which allow us to look further into this for you. If you can provide as much information as possible i can ask our Customer Relations team to look into these for you.Alternatively, you can contact our Customer Relations Team on 0345 602 5516 Monday to Friday 8am - 6pm or via email to Customer.Relations@anchor.org.ukKind RegardsLynsey
★★★★★ 4/5
Trustpilotexcellent warden
Rating only, no written review.
John · 13 November 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 22 November 2024
Dear John Commons, Thank you for your review!
★★★★★ 5/5
TrustpilotFrom the start the manager where I am…
From the start the manager where I am is amazing and thoughtful and always there to help and advise
Jayne · 13 November 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 22 November 2024
Dear Jayne, Thank you for your review! Glad to hear that our colleagues have been helpful and that you've received good advice.
★★★★★ 5/5
TrustpilotAmazing ppl thank you
John · 11 November 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 22 November 2024
Dear John Smith, Thank you for your five-star review.
★★★★★ 2/5
TrustpilotSheltered housing
Sheltered housing. Regular inspections. Smoke alarms start bleeping 5am Saturday morning. Sets off call system. Can't help until Monday. Eventually they get a fix it man to come change batteries. "Haven't you got neighbours who can help". NO. Suggested by them , if befriend anyone get a police check. In case dodgy. Duty of care , don't think so. Saturday night 9pm smoke alarms start going off.For no rhyme or reason. They call the fire brigade. They have to change batteries again. Not fitted properly by fix it man. Headache.
Laura · 10 November 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 22 November 2024
Dear Laura,Thank you for your review. Our Customer Relations team will be in touch over the next few days.
★★★★★ 5/5
TrustpilotFantastic
I already new barncroft my sister live there and has done for about 10yrs its worm and welcoming you can either keep yourself to yourself or join in at barncroft the manager tracy is very helpful if theres anything that wants doing its done straight away with no song and dance great place
Philip · 9 November 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 22 November 2024
Dear Philip Michael,Thank you for your review. We are happy to hear that you are enjoying Barncroft and that Tracey has been helpful. We'll be sure to let her know about your lovely comments.
★★★★★ 2/5
TrustpilotMoved in great
Moved in great. 1 yr. Later found out there was a paedophile living here , who had befriended me and my young grandson. Horrified. When asked them regarding why they were housing such a person. No can do. Deny and are hiding him. Disgraceful.
Laura · 8 November 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 22 November 2024
Dear Laura, Thank you for your review. Our Customer Relations team will be in touch over the next few days.
★★★★★ 5/5
TrustpilotThis is a great company
From the very first viewing we felt secure in the knowledge that we were fully supported by Anchor during our purchase due in no small part by our sales advisor. We looked at other assisted living companies but we felt that the offer, facilities, standard of building and the obvious happiness of the residents made it an obvious choice for us.
Clifford · 7 November 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 22 November 2024
Dear Clifford Congrave,Thank you for your review. We are happy to hear that your purchase journey has been a smooth one and that you are happy in your new Anchor home. Enjoy!
★★★★★ 5/5
TrustpilotWe moved from one Anchor property to…
We moved from one Anchor property to another due to health reasons .Our move went without any problems, our court Manager gave us the assistance we needed We like living with Anchor
Sheila · 7 November 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 22 November 2024
Dear Sheila Crosby, Thank you for your review. Glad that your move went well and that you received the assistance you required. Enjoy your new home!
★★★★★ 5/5
TrustpilotFabulous Block
I 100% love my flat on the first floor and Maria who runs the block is amazing with information and really gave me help in everything!!! I feel safe and will recommend it to anyone!!
MARIA · 7 November 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 22 November 2024
Dear Maria Andrews, Thank you for your review. We are happy to hear that you love your flat and that you feel safe. Welcome and enjoy!
★★★★★ 1/5
TrustpilotI moved here about 10 days ago
I moved here about 10 days ago, UC several times trying to receive my tenancy agreement from your company but they said we don’t have it. UC wrote to me that we can’t pay your rent. I am just confused
Mr · 6 November 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 22 November 2024
Dear Mr A Matin Azad,Thank you for leaving a review. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
★★★★★ 5/5
TrustpilotVery friendly and helpful
Woody · 6 November 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 22 November 2024
Dear Woody, Thank you for your review. Happy to hear that our colleagues have been friendly and helpful!
★★★★★ 5/5
TrustpilotWV flat 5
The way I’ve been made to feel so welcome
Wendy · 6 November 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 22 November 2024
Dear Wendy Vickers, Thank you for your review. Happy to hear that you've been made to feel welcome to your new Anchor home. Enjoy!
★★★★★ 5/5
TrustpilotGreat
Hi . The speed and ease of viewing the flat and the high quality of the apartment. I’m over the moon with all . The managers friendly and very helpful . Thankyou .
Mark · 6 November 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 22 November 2024
Dear Mark Chershire,Thank you for your review. We are happy to hear that the managers have been helpful and that the viewing process was a smooth one. Enjoy your new apartment!
★★★★★ 5/5
TrustpilotBest, ever manager
I am lucky we have such a great manager. He has been brilliant and so helpful and understanding. Thank you so much for my forever home
BEV · 6 November 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 22 October 2024
Dear Bev, Thank you for your review. We are happy to hear that you've found your forever home with Anchor and shall pass on your positive comments to Mark!
★★★★★ 5/5
TrustpilotMy lovely experience of moving to an Anchor Property
House Manager Abbie was extremely helpful , kind and polite. She explained everything to me and elevated any fears I had from moving from a house to one of Anchors flats . I also met Phil her assistant who was equally helpful and elevated any fears I may have had. I am now very happy in my new home and have met some lovely friendly neighbours. Thank you!
Lynn · 6 November 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 22 November 2024
Dear Lynn Hewitt,Thank you for your review. It's great that your fears have been put aside and that you are happy in addition to having made new friends. Enjoy you new home!
★★★★★ 5/5
TrustpilotThey are very helpful.
Rating only, no written review.
Jennifer · 6 November 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 22 November 2024
Dear Jennifer Chalmers, Thank you for your five-star review.
★★★★★ 5/5
Trustpilotdisatisfied
we have been in here since 27th AUGUST and have yet to be able to use our shower without paddling in water that will not go down as the pump does not work properly even though it has supposedly been fixed.... this is not good enough as we are paying full rent and we need a wet room for our poor health and cannot manage a bath...very angry indeed.
Mrs · 4 November 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 22 November 2024
Dear Mrs Maureen Carter, Thank you for leaving a review. We're sorry to hear of the issues you have been experiencing. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
★★★★★ 1/5
TrustpilotIgnored by Anchor Housing
My father bought a flat at their site in Alton, Adam’s Way. The leasehold needed renewing. Anchor was so slow at dealing with it he nearly lost the sale of the person buying his old home. To prevent the chain breaking He’s moving today and has to put everything in storage because he couldn’t complete. Estate agents and solicitors have left dozens of emails and messages but Anchor doesn’t respond. I’ll be writing an official complaint about their terrible service once he’s in his flat.
Iain · 1 November 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 22 November 2024
Dear Iain, Thank you for leaving a review. We're sorry to hear about the experience you've had. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
★★★★★ 2/5
TrustpilotNo Help When Help Needed.
I registered with this retirement housing company in 2012.I have lived in my current private rental home since 2009.In April of this year I was given a Section 21NO FAULTS eviction notice as the owner wanted to sell. I wrote to Anchor to ask if they had any homes they could offer me urgently. What has followed is a series of forms all asking the same thing. Where do you live? Address for your landlord? How long have you lived there? Meantime whilst I am being assessed repeatedly my account is frozen. So when I need an offer more urgently than before I am banned from getting any. I called today again after receiving the same form from the same assessment team AGAIN. The highly trained person I had today seemed to think I was LIVING with my landlord and practically accused me of being in arrears with my rent hence the eviction. For a charity receiving charity tax breaks I did not find her very charitable. So for the record Anchor Housing. A Section 21 is a NO FAULTS eviction. NOT to be confused with a SECTION 8..rent arrears eviction. As my background is legal I would be happy to run a one day seminar to explain in more detail the difference to any one employed at Anchor who is deaf to the facts. The word defamation sprung to mind during our chat. Good luck to all who reside or hope to reside within their hallowed walls.
MSEILEENBARTON · 31 October 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 22 November 2024
Dear MSEILEENBARTON, Thank you for leaving a review. We're sorry to hear about the experience you've had. We've requested more information from you so we can look into this. As we'd like to investigate further, please contact our Customer Relations team on 0345 602 5516 Monday to Friday 8am - 6pm or email at customer.relations@anchor.org.uk referring to this review. All feedback will allow us to resolve any problems and improve our services to you.
★★★★★ 3/5
Trustpilot5 star reviews are misleading
All these 5 star reviews are from people who have just moved in, they are not a true reflection of Anchor. Anyone looking to lodge with Anchor should disregard them and look at the less glowing reviews. I'm not saying they're terrible but I think my 3 star is generous enough. Also, the reviewer complaining about costs rising is correct, it's becoming very expensive to live in an Anchor property.
Tired · 27 October 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 12 June 2024
Hello,thank you for your feedback, I'm sorry to hear about your experiences.I can confirm that our Customer Relations Team are currently dealing with this as a formal complaint.If you would like to discuss this further please contact the Customer Relations Team 0345 602 5516, Monday to Friday, 08:00 - 18:00 or by email at Customer.relations@anchor.org.ukKind RegardsLynsey
★★★★★ 5/5
TrustpilotVery Happy 😊
Emily and Richard so very helpful and nothing too much trouble 😊
Rhonda · 26 October 2024 · ANCHOR LIFESTYLE DEVELOPMENTS LIMITED Hook
Agent replied · 22 November 2024
Dear Rhonda Rosendale p,Thank you for taking the time to leave us a review. We're glad you had a great experience and we hope you'll continue to be happy with our services.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
