Trusted Agent profile
★★★★★
485 reviews across 6 offices and 3 platforms
Allsop has six offices, in London (two offices), Braintree, Brighton, Telford and Rugby. Together they have 485 reviews on three platforms, rated 4.2 out of 5 overall.
245
Reviews on Google
All 6 offices
6
Reviews on Facebook
Business-wide
234
Reviews on Trustpilot
All 6 offices
Tell us what you need and up to 3 trusted local agents will be in touch.
Allsop's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Trustpilot1887 Development- Jess
I was taken around the 1887 Pantiles Development in Tunbridge Wells by a lovely lady named Jess. I was extremely impressed with both the customer service and professionalism I received. The development itself was outstanding. I am very impressed. Thank you Jess
Jess will be so pleased with your feedback, thank you for taking the time to leave a review.
2/5
GoogleRating only, no written review.
1/5
GoogleVery bad experience took so long to get my deposit back stay well away
We are sorry that you have had a poor experience with our auction service, we strive to do better. We would be grateful if you could contact us at allsop@allsop.co.uk with your details and the auction that you refer to, so that we can look into this and come back to you.
5/5
GoogleGreat service, David is incredibly efficient. gets things done quickly and with no hassle. Would recommend anyone looking to sell to speak to Allsop!
Thank you for your kind review. This has been shared with David who is delighted with the feedback.
1/5
FacebookAllsop has caused nothing but trouble for us since their company has been in charge of our property. Picture this! we receive a Section 21 Eviction notice stating that we had 2 months to vacate the property. When I called them to ask for a reason they said it was due to Salford City Council bringing in a new ‘overcrowding’ tax and that the company or the landlord did not intend on paying it. I assured the agent that we had signed an amended tenancy agreement including the addendum that the third tenant no longer resided at the property and was assured that it was their mistake and that the section 21 could be cancelled on their end - this was the outcome of the call. Two weeks later we got an email asking when we would be estimated to be out of the property. We called and asked them why the section 21 had not been removed to which the agent replied “I forgot to speak to my boss, If you want to stay this will be subject to a rent increase”. I emailed later on that evening to ask why there hadn’t been adequate notice for the rent increase and why this was not mentioned in the initial eviction call and was told that they don’t need to give me notice. During the two weeks we had remaining in the property the other tenant and myself tried to get hold of Cleveland Mottley who we were told was our housing agent, we then were both told within the space of 24 hours that two different agents were in charge of our case. We have now vacated the property from the 16th of May and we have had no reply from the company for any help or advice on what to do next? Myself and the other tenant have been left with no other option than to move away during our higher education as we are left in a bad financial situation due to this company’s error. And this isn’t even the half of it!! Absolutely disgusting the way we have been treated. Do not rent with Allsop!
Alicia Lara Arslanian
1/5
TrustpilotPlaced into the auction 2 properties…
Placed into the auction 2 properties paid the fees. Not one bid! Was recommended by them to re-enter and pay the fees again and place at a lower reserve. Of course ill keep paying and reducing until its half price!! Ridiculous people. No one hears about these auctions. I am in property, they deal with me. Have i had 1 marketing email. Not a chance. Awful waste of time and money!
5/5
Trustpilotprompt and efficient service
prompt and efficient service from Terri, Clair and the team. always very polite and friendly too.
Thank you so much for your great review, the team will be thrilled with your feedback.
4/5
TrustpilotThe service has been good and they’ve…
The service has been good and they’ve dealt with my queries in a timely manner.
That's great to hear, thank you so much for taking the time to leave a great review.
4/5
TrustpilotGreat support and very responsive
The team was able to help find a really nice place before arriving on the island, which made my move ten times easier. They were also very responsive via email, which made liaising with the landlord and sorting out handover of the keys fairly seamless considering the circumstances.
Thank you for taking the time to leave a great review! That's great to hear, we're delighted you're so happy with our service and the team.
5/5
TrustpilotSamantha came in to do a condition…
Samantha came in to do a condition report, she was kind, quick and polite. Sent me the report for my reference within hours of viewing our flat and assured me that our concerns of any maintenance issues would be addressed asap
Great to hear Samantha could help!
5/5
TrustpilotThe team at Dandara Lettings Jersey
The team at Dandara Lettings Jersey is highly professional and provides an outstanding service to me as a landlord. They also deal with my tenants in a timely and sympathetic manner, thereby keeping problems at bay. A big thank you to Clair, Brendan, Terri and Samantha!
Great to hear the team have looked after you so well, thank you for taking the time to leave a review!
1/5
TrustpilotOnline bidding Allows "Shill Bidding" Fraud
They have moved all bidding online. This allows them to make fraudulent bids on the properties they are selling, because you have to tell Allsop in advance which property/ies you intend to bid for.So they know in advance if only one person is planning to bid for a property and they can add their own employee as an online bidder in order to force up the bids of the single bidder. This is called "Shill Bidding."The beauty of online bidding also allows Allsop to cancel bids online with no explanation, so if their employee accidentally wins the property, they can cancel his bid and allow the second highest bidder to win the auction.
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleZoe Baxter is a great representative of your company
Thanks so much for your kind review. This has been shared with Zoe who is delighted by the feedback.
1/5
GoogleBought at other auctions several time . This was the worst one I had ever used . I phoned 25 times for some customer service before anyone picked up .
3/5
GoogleDecent auction house but be wary of the small print. They can sneak clauses in that can sting that I would consider close to being a ripoff so be aware
We are sorry to hear that you are unhappy with some of the conditions of sale. You have not stated which property you are referring to or whether they are in our auction contract or those laid out by the vendor's solicitor. I should be grateful if you would be able to clarify the clauses with which you were unhappy to avoid similar issues with wording arising in the future. Please email me at victoria.lloyd-jones@allsop.co.uk when we might clarify.
5/5
GoogleVery professional and friendly , I have dealt with this company few times to sell and to buy properties and especially Mark Gower from Commercial and Stuart Gayer from Residential are exceptionally helpful.
1/5
GoogleIf I could rate this auction minus I would, purchased a property which turn out to be non standard construction, there was no way anyone would know not mentioned anywhere. Other auction will mentioned about the type of construction and cash buyers only admission but this auction doesn't and don't bother.
1/5
GoogleVery poor service done everything and paid deposit to the Company hadn’t sent the relevant info before the auction and then was approved to bid and the system would let me place a bid wouldn’t recommend this auction as they don’t help nor find a solution to resolve the issue !!!VERY POOR ALLSOP AUCTION!!! Would honestly tell people don’t use them as you will be disappointed when you have been registered and approved but still aren’t able to bid
We are sorry to hear that you had issues with our auction service. We pride ourselves on the service we give to our auction buyers and are keen to explore what went wrong. Would you be willing to contact me to discuss your complaint so that we might ensure this does not happen again? Many thanks. victoria.lloyd-jones@allsop.co.uk
1/5
GooglePoor company. They do not deal with ongoing issues at properties for auction well. They specialise at telling you what you want to hear and doing the opposite. When you escalate issues they get found out and pass the buck onto others. Best to avoid.
We are sorry to hear that you have had a bad experience with our auction service. We normally pride ourselves on our relationship with those who buy and sell with us. I am Head of Marketing, at Allsop, please will you contact me at victoria.lloyd-jones@allsop.co.uk when we might clarify and hopefully resolve any issues.
1/5
GoogleTried to get advice on a lot I intended to sell. Have to say I was shocked at the complete lack of service and care. Had to phone and email several times over weeks to get a response. Eventually got a 2 minute call from the 'agent' who sounded completely unbothered. Albeit this is only a £500k lot it demonstrates the lack of any respect or care unless your name is Tarquin! In my experience steer clear of the west end agents and use one of the more affable, knowledgeable and human regional or non west end agents! Better service, better results and enjoyable to deal with!
1/5
GoogleTerrible! Stay away. I am not sure if anyone else has experienced this but we registered for the auction, they put a hold on our funds supposedly for up to 3-5 days and then it will be released after the auction is completed. Went to a online auction in May 2021. Some 3 weeks after the auction the monies placed on hold still have a old on them. I suspect it’s to do with making interest but this is truly unacceptable!
5/5
GoogleI had made a bid at Allsop and like most auctions, it all seems so daunting in the beginning but the whole process was smooth, user friendly, and easy to go through. It was an added bonus in dealing with Zoe Baxtor who was an absolute pleasure to work with when I made a bid for an unsold lot, showing integrity, efficiency, and commitment. I would definitely recommend Allsop to buy a property as long as you do your thorough research and not to go above your bidding limit planned beforehand. There will always be opportunities in the auction market and Allsop has the most properties in their catalogues list by far. 5 Stars!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (33 Wigmore Street) has the most, with 207 reviews rated 3.4 out of 5, followed by Braintree with 186.
The six Allsop offices, by town:
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