5/5
Rating only, no written review.
Agent replied Β· 12 June 2024
Thanks so much for your great rating, we're glad you like the apartments and appreciate you taking the time.

Trusted Agent profile
β β β β β
485 reviews across 6 offices and 3 platforms
Allsop has six offices, in London (two offices), Braintree, Brighton, Telford and Rugby. Together they have 485 reviews on three platforms, rated 4.2 out of 5 overall.
245
Reviews on Google
All 6 offices
6
Reviews on Facebook
Business-wide
234
Reviews on Trustpilot
All 6 offices
Tell us what you need and up to 3 trusted local agents will be in touch.
Allsop's six offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Rating only, no written review.
Thanks so much for your great rating, we're glad you like the apartments and appreciate you taking the time.
5/5
Rating only, no written review.
Thanks so much for your great rating, we're glad you like the apartments and appreciate you taking the time.
5/5
Rating only, no written review.
Thanks so much for your great rating, we're glad you like the apartments and appreciate you taking the time.
4/5
Rating only, no written review.
Thank you for your 5* review Fatima!
5/5
Amazing place
Thanks so much for your great rating, we're glad you like the apartments and appreciate you taking the time.
5/5
Super
Thanks so much for your great rating, we're glad you like the apartments and appreciate you taking the time to add a review.
5/5
Is amazing to have a coffee machine and the biscuits in the same time . Wholesome π½π«Άπ» β¦
Thanks so much for your great rating, we're glad you like the apartments and appreciate you taking the time.
5/5
Great place to stay. Love the team especially Eugene.
Hi Nawras, Thank you for your review, the feedback is very much appreciated. Kind regards, The Lark Team
5/5
Really smooth process and the ladies at reception have helped massively! All issued been ironed out - at least for me!
Thank you for posting your positive review. That is amazing to hear! Our team here at the Lark are committed to providing all residents with a friendly and fun community and we are thrilled to hear hat we have made a good impression on you. Kind regards, The Lark Team
5/5
I have lived here since September and have enjoyed my experience thoroughly. I would highly recommend to anyone who is looking in the Nine Elms area
Hi Ellis! Thank you for your amazing review, we are glad you have had a positive experience living in the Lark. Kind regards, The Lark Team
2/5
The building looks very good and the staff seems very nice as well, but the renting agency is very unprofessional and has ignored me for a week. Don't recommend it.
Iβm sorry to hear about this Mateusz, please contact us by email and we'll get in touch with you as soon as possible. Our email address is info@thelarknineelms.com.
5/5
Really nice place.The stuff is really friendly and they offer free coffee which is always nice.Some neighbors are really sound sensitive but in general a really homie place to stay in
Thanks so much for your great rating, we're glad you like the apartments and appreciate you taking the time.
1/5
I was in the middle of discussing the process of letting a unit and the letting agency just wouldnβt reply to any of my emails or call back. I have left a few emails and voice messages over the last month and they just ignore you. It would be nice to get at least an update of the status so that I know all the stocks are gone.
Iβm sorry to hear about this, please contact us by email and we'll get in touch with you as soon as possible. Our email address is info@thelarknineelms.com.
5/5
I cannot really vibe with the bad reviews. I have lived in London for 6 years already, so far the best experience I have had regarding renting. The building is brand new, the gym studio decent, Amazingggg coffee machine, cinema room and meeting rooms. (in case you have any work related calls)
Thanks so much for your great rating, we're glad you like the apartments and appreciate you taking the time.
1/5
Genuinely the worst renting experience I have ever had in London (and I've been renting here for 7 years now). We wished we'd read the reviews before proceeding, if I could put 0 star I would! In short, our process took over 2 months and by that point we still didn't have a signed contract. We viewed a flat mid October 2022 (I'm not even going to talk about how long it took to request the viewing) and chased for 2 weeks to put an offer forward. Then our references took 3 weeks to clear (instead of '5 working days') and 2 weeks prior to moving in, a Lettings Manager (finally as up until then, we never really spoke to an agent) reached out asking for our deposit. This is when he let us know that they wouldn't send a countersigned contract until 3 days prior to the moving date. Given our experience overall, safe to say we didn't trust they would and we felt pretty distressed so we pulled out. We actually sent an email to Kern Rhoden detailing the timeline, what happened to us and our reasons for pulling out and.... shock, we didn't get any response! They could have AT LEAST acknowledged our email to say they'll take the feedback on board! π
Iβm sorry to hear about this, please contact us by email and we'll get in touch with you as soon as possible. Our email address is info@thelarknineelms.com.
2/5
The flat and the location is really nice. We like the area and staff. However, there are several issues. Eg. The fitness studio is not ready to use, the grounds floor door to access to the lift is broken, the lift occasionally has problem, other small issues in the flat, etc. Weβve moved in for less than a months but experienced no hot water issue twice. Last weekend we had no hot water for almost 3 days, they offered to go to different building to shower but couldnβt find any links that reception mentioned to book the shower. We really hope this kind of issues wouldnβt happened again, itβs a little pain has no hot water in the winter.
Iβm sorry to hear about this, please contact us by email and we'll get in touch with you as soon as possible. Our email address is info@thelarknineelms.com.
1/5
AUCTION SCAM (buyers & sellers)
We have been bidding for one of the properties in March 2023. Our system showed us as being the highest bidder until the end and we havenβt been informed (received an email at least) in the 2 min time to the end that we have been outbid. They couldn't even give us a good explanation to what happened.They gave the property to someone else who bid same amount as us, 2 min before the end and they haven't updated their system, which was enough time.Their system failed a day before the auction as we had to make a bank transfer payment for holding deposit, it couldn't be done online as the website didn't work properly. Not only they have failed in their duties to us as purchases, but they have also failed in their duties to obtain the best price for the seller.We will not recommend Allsop or be part of the auction again, this experience is the worst we had and we do participate in many auctions and deal with other auction houses.
1/5
Please donβt use this company. 0 recommended ππ»
UNLAWFUL SALE - 17 September 2025 - LOT 61 - ASHFORD, KENT *Tom Wright of Allsop Residential Auctions is selling 56 Romney Road Ashford, Kent which has been criminally taken and is subject to a live application in the *European Court of Human Rights. *Tom Wright has failed to make this clear on details or to cease sale and will be personally subject to civil and criminal action against him *Tom Wright of Allsop Residential Auctions is selling 56 Romney Road Ashford, Kent which has been criminally taken and is subject to a live application in the *European Court of Human Rights. *Tom Wright has failed to make this clear on details or to cease sale and will be personally subject to civil and criminal action against him
1/5
Terrible experience
Terrible experience, would give zero star if possible. Took over the property we had lived in for six years then immediately upped the rent by Β£300 which was non negotiable, tried to call to discuss but no one answers the phones . We were given 4 weeks to move out 2 months before Christmas , then they withheld all of my Β£800 deposit saying anything from lightbulbs needed replacing and carpets needed cleaning. This was all done before we left ! If you read every review they all say the same , stay clear of this letting agent unless you are so desperate you have no other choice .
1/5
Withheld deposit
After being a good tenant for over 6 years it took them over 3 weeks to pay back my deposit, something for which a landlord can take only a maximum of 10 days. Very poor management, lack of customer service or any respect for people's financial circumstances.
1/5
Money grabbing and irresponsible
Absolutely horrific what this company is doing to residents. I am a tenant and they have tried to increase my rent by Β£300 - they refuse to help, refuse to negotiate, refuse to offer any kind of empathy. There are disabled people being made homeless, single mothers and kids being made homeless, elderly being made homeless, they do not care. Money grabbing and greedy in a climate where this is deemed acceptable because of a corrupt Tory government. The landlord themselves are based in jersey so are clearly dodging taxes already as well. They also set up their business on the exact same name on two occasions from the same address - not dodgy at all is it?? I hope councillors look into this landlordβs dealings because there is 100% something going on, and then I hope allsop lose their biggest landlord and have to close as a result. Imagine not even trying to help people from becoming homeless. If you are a corporate landlord who buys thousands of houses to rent to people at a profit there should be a responsibility to those people - especially vulnerable tenants. Allsop should be ASHAMED.Article about it in The Echo and national newspaper The Daily Mail.
1/5
Ignoring me for a week
I do not recommend Allsop agency, very unprofessional. Tried to rent an apartment and they were ghosting me for over a week. It's good they started ignoring to me just before paying the holding deposit, because I'd be scared to pay them any amount of money now. Stay away from them, they look like scammers.
1/5
Appalling lack of professionalism
Appalling lack of professionalism from my interactions so far. Hope they'll pull it together soon.
1/5
If I can give this company 0 I would
If I can give this company 0 I would. Property i live in has been managed by 2 previous Property management and no issue. This horrible management decided to increase my rent by Β£350 with no room for negotiation and had to accept because we all know how difficult it is to find house this days. First maintenance issues asked to do in the house was epic failure. The wooden floor at the house moving and needed fixing, wasn't save for kids which took me nearly 2 months for them to send a contractor down after numerous calls and treats to withheld my rent. The incompetent contractor they sent in decided to remove my whole floor with no aim to fit another one anytime soon. They also removed my downstairs toilet so you can imagine how smelly, dusty and freezing the house would be. They finally got a date for contractor to fit the new floor who then proposed a whole week. I tried to get them to pay for a place for us to stay for the week and this was rejected. Unfair my 2 and 5 Yr had to go through that. Asked to speak to their manager and each time I call, the managers are in a meeting. I CAN NOT WAIT TO BE OUT OF THIS RIDICULOUS CONTRACT.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (33 Wigmore Street) has the most, with 207 reviews rated 3.4 out of 5, followed by Braintree with 186.
The six Allsop offices, by town:
Tell us what you need and up to 3 trusted local agents will be in touch.