Trusted Agent profile

Allsop estate agents in London, Braintree, Brighton and 2 more

4.2

β˜…β˜…β˜…β˜…β˜… Great

485 reviews across 6 offices and 3 platforms

Allsop has six offices, in London (two offices), Braintree, Brighton, Telford and Rugby. Together they have 485 reviews on three platforms, rated 4.2 out of 5 overall.

Google logo

4.3 / 5

245

Reviews on Google

All 6 offices

Facebook logo

1.0 / 5

6

Reviews on Facebook

Business-wide

Trustpilot logo

234

Reviews on Trustpilot

All 6 offices

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Our offices

Allsop's six offices, most reviewed first. Each has its own page.

Latest reviews from every Allsop office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Rating only, no written review.

Elif Β· 13 June 2023 Β· Allsop London (The Lark)

Agent replied Β· 12 June 2024

Thanks so much for your great rating, we're glad you like the apartments and appreciate you taking the time.

5/5

Google

Rating only, no written review.

Molly Β· 13 June 2023 Β· Allsop London (The Lark)

Agent replied Β· 12 June 2024

Thanks so much for your great rating, we're glad you like the apartments and appreciate you taking the time.

5/5

Google

Rating only, no written review.

William Β· 13 June 2023 Β· Allsop London (The Lark)

Agent replied Β· 12 June 2024

Thanks so much for your great rating, we're glad you like the apartments and appreciate you taking the time.

4/5

Google

Rating only, no written review.

Fatima Β· 13 June 2023 Β· Allsop London (The Lark)

Agent replied Β· 26 August 2024

Thank you for your 5* review Fatima!

5/5

Google

Amazing place

Andrey Β· 13 June 2023 Β· Allsop London (The Lark)

Agent replied Β· 12 June 2024

Thanks so much for your great rating, we're glad you like the apartments and appreciate you taking the time.

5/5

Google

Super

Adrian Β· 13 June 2023 Β· Allsop London (The Lark)

Agent replied Β· 12 June 2024

Thanks so much for your great rating, we're glad you like the apartments and appreciate you taking the time to add a review.

5/5

Google

Is amazing to have a coffee machine and the biscuits in the same time . Wholesome πŸ‘½πŸ«ΆπŸ» …

Amaze Β· 13 June 2023 Β· Allsop London (The Lark)

Agent replied Β· 12 June 2024

Thanks so much for your great rating, we're glad you like the apartments and appreciate you taking the time.

5/5

Google

Great place to stay. Love the team especially Eugene.

Nawras Β· 13 June 2023 Β· Allsop London (The Lark)

Agent replied Β· 26 August 2024

Hi Nawras, Thank you for your review, the feedback is very much appreciated. Kind regards, The Lark Team

5/5

Google

Really smooth process and the ladies at reception have helped massively! All issued been ironed out - at least for me!

TheMrBranford Β· 13 June 2023 Β· Allsop London (The Lark)

Agent replied Β· 26 August 2024

Thank you for posting your positive review. That is amazing to hear! Our team here at the Lark are committed to providing all residents with a friendly and fun community and we are thrilled to hear hat we have made a good impression on you. Kind regards, The Lark Team

5/5

Google

I have lived here since September and have enjoyed my experience thoroughly. I would highly recommend to anyone who is looking in the Nine Elms area

Ellis Β· 13 June 2023 Β· Allsop London (The Lark)

Agent replied Β· 26 August 2024

Hi Ellis! Thank you for your amazing review, we are glad you have had a positive experience living in the Lark. Kind regards, The Lark Team

2/5

Google

The building looks very good and the staff seems very nice as well, but the renting agency is very unprofessional and has ignored me for a week. Don't recommend it.

Mateusz Β· 13 June 2023 Β· Allsop London (The Lark)

Agent replied Β· 12 June 2024

I’m sorry to hear about this Mateusz, please contact us by email and we'll get in touch with you as soon as possible. Our email address is info@thelarknineelms.com.

5/5

Google

Really nice place.The stuff is really friendly and they offer free coffee which is always nice.Some neighbors are really sound sensitive but in general a really homie place to stay in

Cezar Β· 13 June 2023 Β· Allsop London (The Lark)

Agent replied Β· 12 June 2024

Thanks so much for your great rating, we're glad you like the apartments and appreciate you taking the time.

1/5

Google

I was in the middle of discussing the process of letting a unit and the letting agency just wouldn’t reply to any of my emails or call back. I have left a few emails and voice messages over the last month and they just ignore you. It would be nice to get at least an update of the status so that I know all the stocks are gone.

Ji Β· 13 June 2023 Β· Allsop London (The Lark)

Agent replied Β· 12 June 2024

I’m sorry to hear about this, please contact us by email and we'll get in touch with you as soon as possible. Our email address is info@thelarknineelms.com.

5/5

Google

I cannot really vibe with the bad reviews. I have lived in London for 6 years already, so far the best experience I have had regarding renting. The building is brand new, the gym studio decent, Amazingggg coffee machine, cinema room and meeting rooms. (in case you have any work related calls)

Marin Β· 13 June 2023 Β· Allsop London (The Lark)

Agent replied Β· 12 June 2024

Thanks so much for your great rating, we're glad you like the apartments and appreciate you taking the time.

1/5

Google

Genuinely the worst renting experience I have ever had in London (and I've been renting here for 7 years now). We wished we'd read the reviews before proceeding, if I could put 0 star I would! In short, our process took over 2 months and by that point we still didn't have a signed contract. We viewed a flat mid October 2022 (I'm not even going to talk about how long it took to request the viewing) and chased for 2 weeks to put an offer forward. Then our references took 3 weeks to clear (instead of '5 working days') and 2 weeks prior to moving in, a Lettings Manager (finally as up until then, we never really spoke to an agent) reached out asking for our deposit. This is when he let us know that they wouldn't send a countersigned contract until 3 days prior to the moving date. Given our experience overall, safe to say we didn't trust they would and we felt pretty distressed so we pulled out. We actually sent an email to Kern Rhoden detailing the timeline, what happened to us and our reasons for pulling out and.... shock, we didn't get any response! They could have AT LEAST acknowledged our email to say they'll take the feedback on board! πŸ˜‚

Clara Β· 13 June 2023 Β· Allsop London (The Lark)

Agent replied Β· 12 June 2024

I’m sorry to hear about this, please contact us by email and we'll get in touch with you as soon as possible. Our email address is info@thelarknineelms.com.

2/5

Google

The flat and the location is really nice. We like the area and staff. However, there are several issues. Eg. The fitness studio is not ready to use, the grounds floor door to access to the lift is broken, the lift occasionally has problem, other small issues in the flat, etc. We’ve moved in for less than a months but experienced no hot water issue twice. Last weekend we had no hot water for almost 3 days, they offered to go to different building to shower but couldn’t find any links that reception mentioned to book the shower. We really hope this kind of issues wouldn’t happened again, it’s a little pain has no hot water in the winter.

Wendy Β· 13 June 2023 Β· Allsop London (The Lark)

Agent replied Β· 12 June 2024

I’m sorry to hear about this, please contact us by email and we'll get in touch with you as soon as possible. Our email address is info@thelarknineelms.com.

1/5

Trustpilot

AUCTION SCAM (buyers & sellers)

We have been bidding for one of the properties in March 2023. Our system showed us as being the highest bidder until the end and we haven’t been informed (received an email at least) in the 2 min time to the end that we have been outbid. They couldn't even give us a good explanation to what happened.They gave the property to someone else who bid same amount as us, 2 min before the end and they haven't updated their system, which was enough time.Their system failed a day before the auction as we had to make a bank transfer payment for holding deposit, it couldn't be done online as the website didn't work properly. Not only they have failed in their duties to us as purchases, but they have also failed in their duties to obtain the best price for the seller.We will not recommend Allsop or be part of the auction again, this experience is the worst we had and we do participate in many auctions and deal with other auction houses.

Base Β· 25 April 2023 Β· Allsop Brighton

1/5

Facebook

Please don’t use this company. 0 recommended πŸ‘ŽπŸ»

David Β· 11 February 2023 Β· Allsop London (33 Wigmore Street)

Agent replied Β· 22 October 2025

UNLAWFUL SALE - 17 September 2025 - LOT 61 - ASHFORD, KENT *Tom Wright of Allsop Residential Auctions is selling 56 Romney Road Ashford, Kent which has been criminally taken and is subject to a live application in the *European Court of Human Rights. *Tom Wright has failed to make this clear on details or to cease sale and will be personally subject to civil and criminal action against him *Tom Wright of Allsop Residential Auctions is selling 56 Romney Road Ashford, Kent which has been criminally taken and is subject to a live application in the *European Court of Human Rights. *Tom Wright has failed to make this clear on details or to cease sale and will be personally subject to civil and criminal action against him

1/5

Trustpilot

Terrible experience

Terrible experience, would give zero star if possible. Took over the property we had lived in for six years then immediately upped the rent by Β£300 which was non negotiable, tried to call to discuss but no one answers the phones . We were given 4 weeks to move out 2 months before Christmas , then they withheld all of my Β£800 deposit saying anything from lightbulbs needed replacing and carpets needed cleaning. This was all done before we left ! If you read every review they all say the same , stay clear of this letting agent unless you are so desperate you have no other choice .

Andrew Β· 12 December 2022 Β· Allsop Brighton

1/5

Trustpilot

Withheld deposit

After being a good tenant for over 6 years it took them over 3 weeks to pay back my deposit, something for which a landlord can take only a maximum of 10 days. Very poor management, lack of customer service or any respect for people's financial circumstances.

Jean-Marie Β· 26 October 2022 Β· Allsop Brighton

1/5

Trustpilot

Money grabbing and irresponsible

Absolutely horrific what this company is doing to residents. I am a tenant and they have tried to increase my rent by Β£300 - they refuse to help, refuse to negotiate, refuse to offer any kind of empathy. There are disabled people being made homeless, single mothers and kids being made homeless, elderly being made homeless, they do not care. Money grabbing and greedy in a climate where this is deemed acceptable because of a corrupt Tory government. The landlord themselves are based in jersey so are clearly dodging taxes already as well. They also set up their business on the exact same name on two occasions from the same address - not dodgy at all is it?? I hope councillors look into this landlord’s dealings because there is 100% something going on, and then I hope allsop lose their biggest landlord and have to close as a result. Imagine not even trying to help people from becoming homeless. If you are a corporate landlord who buys thousands of houses to rent to people at a profit there should be a responsibility to those people - especially vulnerable tenants. Allsop should be ASHAMED.Article about it in The Echo and national newspaper The Daily Mail.

Charlotte Β· 25 October 2022 Β· Allsop Brighton

1/5

Trustpilot

Ignoring me for a week

I do not recommend Allsop agency, very unprofessional. Tried to rent an apartment and they were ghosting me for over a week. It's good they started ignoring to me just before paying the holding deposit, because I'd be scared to pay them any amount of money now. Stay away from them, they look like scammers.

Mateusz Β· 14 October 2022 Β· Allsop Brighton

1/5

Trustpilot

Appalling lack of professionalism

Appalling lack of professionalism from my interactions so far. Hope they'll pull it together soon.

Noah Β· 5 October 2022 Β· Allsop Brighton

1/5

Trustpilot

If I can give this company 0 I would

If I can give this company 0 I would. Property i live in has been managed by 2 previous Property management and no issue. This horrible management decided to increase my rent by Β£350 with no room for negotiation and had to accept because we all know how difficult it is to find house this days. First maintenance issues asked to do in the house was epic failure. The wooden floor at the house moving and needed fixing, wasn't save for kids which took me nearly 2 months for them to send a contractor down after numerous calls and treats to withheld my rent. The incompetent contractor they sent in decided to remove my whole floor with no aim to fit another one anytime soon. They also removed my downstairs toilet so you can imagine how smelly, dusty and freezing the house would be. They finally got a date for contractor to fit the new floor who then proposed a whole week. I tried to get them to pay for a place for us to stay for the week and this was rejected. Unfair my 2 and 5 Yr had to go through that. Asked to speak to their manager and each time I call, the managers are in a meeting. I CAN NOT WAIT TO BE OUT OF THIS RIDICULOUS CONTRACT.

Nus Β· 21 September 2022 Β· Allsop Brighton

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Allsop

Which Allsop office has the most reviews?

London (33 Wigmore Street) has the most, with 207 reviews rated 3.4 out of 5, followed by Braintree with 186.

Where are the Allsop offices?

The six Allsop offices, by town:

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