Allsop London reviews

★★★★★ 5/5

Google

Amelia and her team are amazing. They made my move from Block B to Block A in the building incredibly smooth and completely stress-free. The team is very responsive, helpful, and always quick to assist whenever needed. The building itself is well maintained and located in a vibrant area, which makes living here even better. Highly recommend!

Esra · 16 March 2026

★★★★★ 5/5

Google

Tina and her team are fantastic to work with. It’s clear that she genuinely cares about the people around her and always goes above and beyond to create thoughtful, engaging events and experiences for residents. The residents at The Lark are equally wonderful- welcoming and enthusiastic people who love getting involved. An amazing experience all round.

Hilary · 16 February 2026

★★★★★ 5/5

Google

The Lark, Nine Elms is a fantastic place to live modern, well maintained, and in a great location. The staff and concierge team are especially outstanding: friendly, professional, and always willing to help, which really makes a difference day to day. I’d highly recommend it to anyone looking for a high-quality home in Nine Elms.

Talal · 16 January 2026

★★★★★ 5/5

Google

Living here has been a great experience. Management here is brilliant. They are easy to contact through the online resident portal or email, and they respond to every issue or inquiry super quickly - usually within 20 minutes. They truly go above and beyond to help residents. Security is excellent, with 24/7 presence at the doors, ensuring a safe environment. There's a great team that collects parcels during the day, and a secure locker system for smaller packages. The co-working space is fantastic and a game-changer for those working from home. The coffee machine is a lovely addition. The maintenance team is available weekly, and if you inform management about an issue, they ensure the maintenance team visits on their scheduled day. Regarding utilities, residents have direct accounts with the utility suppliers. While most issues need to be resolved by the suppliers, management has been helpful whenever possible.

Katie · 15 June 2024

★★★★★ 5/5

Google

Gabrielle is amazing!!! She is always super smiley and always happy to help with anything you need!

Demi · 27 November 2025

★★★★★ 5/5

Google

Aynsley has been a tremendous help throughout our time residing at The Lark. We have encountered problems but she has always serviced these to the best of her capacity and gone above and beyond overtime on multiple occasions to best resolve and assist. Truly commendable and grateful to have her at The Lark.

Ralph · 11 June 2024

★★★★★ 5/5

Google

Such a lovely place! The staff are warm, welcoming, and incredibly helpful. The atmosphere in the building is calm and peaceful, and the residents are very friendly, which makes it feel like a real community. You can truly feel the care and kindness throughout. Highly recommend!

Kersha · 16 March 2026

★★★★★ 5/5

Google

Great place to live. The staff are so friendly and so helpful going above and beyond at all costs. Aynsley has been a great general manager always working extra hours to support if required.

Rebecca · 27 July 2024

★★★★★ 1/5

Google

There is no hot water for several times(at least 4-5 times in a year), few months ago, last week and this week. And the Lark asked us to call the water company directly, said this is the hot water company responsibility? It has been more than a day doesn't have hot water. You are built for rent, and you suppose to provide good rental service, aren't you? Even normal house renting situation, landlord suppose to provide flat/house having hot water. Otherwise you suppose to provide alternative solution, this is not a livable condition flat. How can you push everything to residents to deal with ourselves? We paid to live in such built for rent flat is to get good services handling by professional company, otherwise, why we even chose built for rent. Plus, we almost lived here for a year, there are so many things broken, the door bell broken for months, the forge of door broken for months, the cinema projector broken for couple of times, the coffee machine broken, the receptionist is always not there or missing. When asking receptionist anything, they can't help. During the summer, the flat is extremely hot, they claimed they have comfortable cooling, but the cooling system doesn't work at all, if outside is 28 degree, inside could be 30 degree with cooling system. Anyway, you paid a lot of money, but didn't get everything working.

Chris · 16 October 2023

★★★★★ 5/5

Google

Was recommend the place by my cousin beforehand and now that I've seen it, I can't wait to move in and start the Lark experience.

Ahmad · 16 February 2026

★★★★★ 5/5

Google

I’ve lived in this building for 6 months now and I only have positive things to say about this place! The management are always so kind, friendly, they always have a smile on their faces and are extremely helpful! I also have to mention reception, again, they always greet you with a big smile on their faces! It is a very nice, peaceful place to live and location is amazing!!

Sabrina · 12 June 2024

★★★★★ 5/5

Google

Ophelia is a star and lovely to speak to. Really helpful and kind person. Keep up the great work!

Parm · 27 June 2024

★★★★★ 2/5

Google

The flat and the location is really nice. We like the area and staff. However, there are several issues. Eg. The fitness studio is not ready to use, the grounds floor door to access to the lift is broken, the lift occasionally has problem, other small issues in the flat, etc. We’ve moved in for less than a months but experienced no hot water issue twice. Last weekend we had no hot water for almost 3 days, they offered to go to different building to shower but couldn’t find any links that reception mentioned to book the shower. We really hope this kind of issues wouldn’t happened again, it’s a little pain has no hot water in the winter.

Wendy · 13 June 2023

★★★★★ 5/5

Google

Lovely! Emily is very welcoming and helpful!

Rose · 27 July 2024

★★★★★ 5/5

Google

Great location, facilities and team at The Lark.

Leif · 16 January 2026

★★★★★ 5/5

Google

The Lark is a modern, quiet, and well-maintained building. It’s in a great location, with easy access to shops and transit. Emily from the reception is also super helpful and accommodating. Definitely recommend living here!

Marius · 29 August 2024

★★★★★ 1/5

Google

I was in the middle of discussing the process of letting a unit and the letting agency just wouldn’t reply to any of my emails or call back. I have left a few emails and voice messages over the last month and they just ignore you. It would be nice to get at least an update of the status so that I know all the stocks are gone.

Ji · 13 June 2023

★★★★★ 1/5

Google

I recently moved and encountered a slew of issues with the management team, making for a truly dreadful experience. Firstly, there's the almost daily apartment inspections, which feel intrusive. Then there are the incessant calls about burst pipes, making it impossible to have any peace. Parcel deliveries go missing regularly, which is frustrating. And the meter readings provided to suppliers are wildly inaccurate, leading to unjustified charges. Despite numerous complaints, the issue persists, with tenants being unfairly billed for heating. The elevator is out of order, despite promises of maintenance. Management consistently ignores all grievances raised by tenants, adding to the frustration. Setting up internet, a process that usually takes minutes, turned into a five-day ordeal involving endless calls and emails due to the unwillingness of the front desk’s reaching the management team. Moreover, the initial meter reading provided by management differs significantly from what's recorded in the inventory report, resulting in an extra billing of £250 over two weeks. Despite this glaring error, management refuses to address the issue. Overall, dealing with this management team has been a nightmare, with incompetence and negligence at every turn. UPD: Front desk workers randomly enters apartments in the middle of the night without any explanation. Today, I found a group of strangers inside my apartment without prior notice. Management gaslighted me, denying it ever happened, and claimed they could do so anytime without notification, which is false according to the rental agreement. This place is a serious invasion of privacy and safety.

Natalya · 27 June 2024

★★★★★ 5/5

Google

Great living space, Great coffee and WiFi in the reception area whilst you work. Management and staff are the best, Ophelia was very helpful and friendly.

Hassan · 29 August 2024

★★★★★ 1/5

Google

USELESS building management, I have been living here for 12 months and these are some of the main issues I have encountered: Responsiveness: The management has been consistently slow in addressing critical facilities issues. Residents have faced multiple instances of not having hot water, which is a basic necessity. Security: The so-called secure bike room has failed to live up to its promise, with several reports of bikes being stolen. This raises serious questions about the effectiveness of the security measures in place. Maintenance: Persistent noises from the lift indicate a lack of regular maintenance checks and repairs. This not only causes inconvenience but could also point to potential safety issues if left unaddressed. Overall, given the frequency and severity of these issues, it’s clear that the building management needs to significantly improve its services to meet the expectations and needs of its residents.

Sabrina · 13 April 2024

★★★★★ 1/5

Google

DO NOT LIVE HERE!! I have lived here for over a year and the property has lost heating and hot water almost every single month during my tenancy! Instead of taking accountability and correcting the larger issue they choose a cheap and temporary fix and have tenants without these basic requirements on a regular basis. Management and staff changes every three months and are incapable of damage control by failing to provide electrical heaters as a minimum. Completely unreliable and ridiculously expensive. Plenty of developments in the nearby area to choose from rather than this, or the local council estate that is two minutes away that would be better than wasting money here.

Ralph · 13 February 2024

★★★★★ 5/5

Google

Great place to stay. Love the team especially Eugene.

Nawras · 13 June 2023

★★★★★ 5/5

Google

I cannot really vibe with the bad reviews. I have lived in London for 6 years already, so far the best experience I have had regarding renting. The building is brand new, the gym studio decent, Amazingggg coffee machine, cinema room and meeting rooms. (in case you have any work related calls)

Marin · 13 June 2023

★★★★★ 5/5

Google

Living here has been a wonderful experience! The team consistently goes above and beyond to make residents feel welcomed and the monthly activities are a highlight and something I eagerly look forward to. While the hot water machines outside the building can be a bit of a nuisance, they don't overshadow the overall positive atmosphere and excellent management. Highly recommended!

Jharna · 29 August 2024