Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleWe received incredible service from Tom and Calli. A very tricky flat sale situation, including the pulling out of several buyers - no fault of Alex Neil's - meant that we worked with them for a prolonged period over the course of 2022 and 2023. Throughout this time both were incredibly professional, organised, and efficient. From booking regular viewings to liaising with various parties and overseeing the final sale, they were both excellent at keeping us up-to-date and moving things along. Without their involvement the process would have been far more complex, frustrating, and drawn out, and I cannot thank them enough for their help!
Misha · 29 November 2023 · Alex Neil Estate Agents Canary Wharf & Docklands
★★★★★ 5/5
GoogleMy experience with Alex Neil has been excellent, and the service provided has always been professional and friendly. Calli was fantastic from start to finish and has worked very hard to keep everyone on track, really going above and beyond to overcome any obstacles in the purchase. I could not recommend Alex Neil highly enough!
Conor · 29 November 2023 · Alex Neil Estate Agents Canary Wharf & Docklands
★★★★★ 5/5
GoogleWe could not have asked for a better service from Alex Neil. They were faultless from valuation to completion. The marketing of our flat was wonderful, they are knowledgeable and realistic about the property market. We got above asking price on our first viewing from safe buyers and proceeded straight to sale.
Calli at the Bow branch was amazing. From our first dealing with her at our viewing she was friendly and professional. Throughout the process of selling the flat she approached everything calmly and purposefully. She juggled queries and concerns between us, our buyers and solicitors perfectly. Her responses were always quick and helpful. The experience would have been a lot more stressful without her.
Cat · 29 November 2023 · Alex Neil Estate Agents Canary Wharf & Docklands
★★★★★ 5/5
GoogleRating only, no written review.
Manu · 25 November 2023 · Alex Neil Estate Agents Rotherhithe & Canada Water
Agent replied · 30 December 2023
Dear Manu, Thank you for leaving a 5* rating for our team. We were pleased to receive your praise and hope to assist you with any future moves.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleAs a conveyancer it is imperative that you work along side your agent as your end goal is the same, to look after your mutual client and get them into their home, Matteo has been so helpful in aiding and pushing me to get our Client exchanged and a joy to work with. I cant wait to make more happy customers with Matteo :)
Kayleigh · 24 November 2023 · Alex Neil Estate Agents Rotherhithe & Canada Water
Agent replied · 25 November 2023
Dear Kayleigh, Thank you for commenting positively about your experience dealing with our team. Your feedback is important to us, and we were proud to receive your review. We look forward to assisting you with any future moves.
All the best from,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleMatteo was excellent throughout what turned into a long and stressful buying experience. Quick and straightforward responses explained the situation and advised on follow-up actions to resolve issues/disputes with others. In particular, on completion/moving day, a last-minute issue was handled promptly by Matteo to avoid delay.
I would certainly recommend Matteo's services to others.
Jake · 23 November 2023 · Alex Neil Estate Agents Rotherhithe & Canada Water
Agent replied · 25 November 2023
Dear Jake, Thank you for your positive comments about buying your property with Alex Neil. We were delighted to read about your experience of dealing with our team. Furthermore, we are proud to receive such positive feedback and look forward to assisting you with future moves.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleA most excellent service from this company. Nothing was left to chance and the whole team worked hard to complete a complicated sale. Thank you Alex Neil
Kathryn · 22 November 2023 · Alex Neil Estate Agents Rotherhithe & Canada Water
Agent replied · 25 November 2023
Dear Kathryn, Thank you for your comments. It's always pleasing to read positive feedback about our team! We hope to be able to assist you with any future moves.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleBuying through Alex Neil has been a great experience. Matteo has guided me through the process and made sure everything has progressed smoothly and efficiently! cannot wait to collect my keys on completion day!
Would highly recommend Alex Neil to my friends, family and anyone else looking for professional estate agency service.
Thanks for everything.
Michael · 22 November 2023 · Alex Neil Estate Agents Rotherhithe & Canada Water
Agent replied · 25 November 2023
Dear Michael, Thank you for your positive comments about your property journey with Alex Neil. We were pleased to read about your experience of dealing with our team. Furthermore, we are proud to receive such positive feedback and look forward to assisting you with future moves.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleSpecial mention to Georgia and Maciej, fantastic team and proactive. Just what you want in an estate agency. Bravo!
David · 21 November 2023 · Alex Neil Estate Agents Canary Wharf & Docklands
Agent replied · 25 November 2023
Dear David, Thank you for taking the time to review your experience of your dealings with Alex Neil. It's fantastic to hear from satisfied customers, and we hope you'll return and use our services again.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleGeorgia has been a very patient and understanding agent for us so far in our quest to sell our flat, thank you!
Maggie · 21 November 2023 · Alex Neil Estate Agents Canary Wharf & Docklands
Agent replied · 25 November 2023
Dear Maggie, Thank you for taking the time to review your experience of your dealings with our team. It's fantastic to hear from satisfied customers, and we hope you'll return and use our services again.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleGeorgia and Maciej have been brilliant from start to finish. It was a tricky apartment to sell because of required documents from the lender however they helped me with every obstacle. Couldn't recommend them enough!
Katie · 21 November 2023 · Alex Neil Estate Agents Canary Wharf & Docklands
Agent replied · 25 November 2023
Dear Katie, Thank you for commenting positively about your experience dealing with our team. Your feedback is important to us, and we were proud to receive your review. We look forward to assisting you with any future moves.
All the best from,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleMatteo provided indispensable help as I purchased my first property. It was great to have a friendly contact who could provide me with regular updates on the process. I will miss our regular chats! Whenever the legal process got tricky, I could call Matteo and he would unblock the situation.
Charles · 19 November 2023 · Alex Neil Estate Agents Rotherhithe & Canada Water
Agent replied · 25 November 2023
Dear Charles, Thank you for commenting positively about your experience dealing with our team. Your feedback is important to us, and we were proud to receive your review. We look forward to assisting you with any future moves.
All the best from,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleRating only, no written review.
Samet · 18 November 2023 · Alex Neil Estate Agents Rotherhithe & Canada Water
Agent replied · 25 November 2023
Dear Samet, Thank you for leaving a 5* rating for our team. We were pleased to receive your praise and hope to assist you with any future moves.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleThe viewing went well, Andrew was very punctual and showed us around the property, helping with any query we had.
Lidia · 11 November 2023 · Alex Neil Estate Agents Rotherhithe & Canada Water
Agent replied · 25 November 2023
Dear Lidia, Thank you for taking the time to review your experience of your dealings with our team. It's fantastic to hear from satisfied customers, and we hope you'll return and use our services again.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleWe couldn't have completed the process without Matteo. Matteo was an absolute pleasure to work with. Honest, straightforward, helpful responses Working hard positive personality professionalism, knowledge and communication. Matteo was with us every step of the way and always available to answer by Email phone. Thank you so much for your hard work and tremendous help. I would highly recommend using Matteo and Alex Neil Estate Agents company if you buy property. Thank you so much to Matteo and your team.
Thank you
Amit · 11 November 2023 · Alex Neil Estate Agents Rotherhithe & Canada Water
Agent replied · 25 November 2023
Dear Amit, Thank you for taking the time to review your experience of your dealings with our team. It's fantastic to hear from satisfied customers, and we hope you'll return and use our services again.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleMaciej is helping to sell our 2 bedroom apartment in Millenium Harbour. He is great to work with and has deep insights about the area, individual developments and the property market. His honest and direct advice has been very helpful in making the right decisions.
Amy · 11 November 2023 · Alex Neil Estate Agents Canary Wharf & Docklands
Agent replied · 25 November 2023
Dear Amy, We appreciate you taking the time to leave this feedback. We valued your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers, and we hope you'll return and use our services again.
Best regards,
Alex Neil Estate Agents
★★★★★ 4/5
GoogleRating only, no written review.
Heena · 4 November 2023 · Alex Neil Estate Agents Rotherhithe & Canada Water
Agent replied · 25 November 2023
Dear Heena Nagji, Thank you for leaving a 4* rating for our team. We were pleased to receive your praise and hope to assist you with any future moves.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleThanks Matteo for your help!!
T'yana · 4 November 2023 · Alex Neil Estate Agents Rotherhithe & Canada Water
Agent replied · 25 November 2023
Dear T'yana Lea, Thank you for leaving this positive review about your experience dealing with our team. We were pleased to read your comments and look forward to assisting you again in the future.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleGreat customer service. Andrew in particular has been very helpful.
Melissa · 28 October 2023 · Alex Neil Estate Agents Rotherhithe & Canada Water
Agent replied · 25 November 2023
Dear Melissa, We appreciate you taking the time to leave this feedback. We valued your comments and enjoyed hearing about your positive experience. It's fantastic to hear from satisfied customers, and we hope you'll return and use our services again.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleMatteo provided highly professional advice and demonstrated the highest levels of credibility I’ve encountered in an estate agent. I was impressed with him throughout.
David · 28 October 2023 · Alex Neil Estate Agents Rotherhithe & Canada Water
Agent replied · 25 November 2023
Dear David, Thank you for taking the time to review your experience of your dealings with our team. It's pleasing to hear from satisfied customers, and we hope you'll return and use our services again.
Best regards,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleA truly dedicated and passionate person towards his work.We're so pleased with his support and dedication from the day one to the entire process.
If we had any enquiries he was just a step away and would quickly come up with the helpful answers. He is always ready to help and we really appreciate his willingness to help. This is our first project with Matteo Congedo and there are many more to come in the nearer future and we would like to take an opportunities again from him. '' You are simply doing the best '' please keep up your hard work and would like to '' wish you a best in the future ahead '' Thank you
Matteo Congedo :)
Rajendra · 28 October 2023 · Alex Neil Estate Agents Rotherhithe & Canada Water
Agent replied · 25 November 2023
Dear Rajendra, Thank you for commenting positively about your experience dealing with our team. Your feedback is important to us, and we were proud to receive your review. We look forward to assisting you with any future moves.
All the best from,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleGeorgia and Maciej were exceptional and a pleasure to work with! Highly recommend!
Danielle · 28 October 2023 · Alex Neil Estate Agents Canary Wharf & Docklands
Agent replied · 25 November 2023
Dear Danielle, Thank you for commenting positively about your experience dealing with our team. Your feedback is important to us, and we were proud to receive your review. We look forward to assisting you with any future moves.
All the best from,
Alex Neil Estate Agents
★★★★★ 5/5
GoogleMaciej was very helpful in communicating with various parties and making sure that there were minimal delays to the process. He kept us updated throughout the sale and accommodated our requests for viewings as buyers.
Idil · 27 October 2023 · Alex Neil Estate Agents Canary Wharf & Docklands
Agent replied · 24 February 2024
Dear Idil Kılınç, Thank you for your positive comments about selling your property with Alex Neil. We were delighted to read about your experience of dealing with our team. Furthermore, we are proud to receive such positive feedback and look forward to assisting you with future moves.
Best regards,
Alex Neil Estate Agents
★★★★★ 1/5
TrustpilotAwful experience in trying to get help…
Awful experience in trying to get help for selective licensing. As property managers I find it incredible that they don't know what to do and how to do things. Sent information that was completely wrong and unhelpful. Main person seems to have gone off on leave and no one else seems to be part of the property management team. Cannot get through to anyone - do they only employ one person? Hopeless!
Anonymous · 26 October 2023 · Alex Neil Estate Agents Canary Wharf & Docklands
Agent replied · 28 October 2023
Thank you for taking the time to leave your anonymous comments. We have reached out to you via email and phone for more information to establish which managed property you refer to.
Best regards,
Alex Neil Estate Agents
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