Trusted Agent profile
★★★★★
1,185 reviews across 6 offices and 3 platforms
Alan de Maid has six offices, in Bromley (two offices), Beckenham, Chislehurst, West Wickham and Orpington. Together they have 1,185 reviews on three platforms, rated 4.8 out of 5 overall.
1,170
Reviews on Google
All 6 offices
4
Reviews on Facebook
All 6 offices
11
Reviews on Trustpilot
Business-wide
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Alan de Maid's six offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Alan de Maid, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 1,167 reviews on Google only. Show every review
1/5
GoogleI think letting a property with bathrooms that don't work and with windows that do not close or lock is discusting. Then to be told by Oliver that properties do not need to be secure, I would strongly advise to use a different letting agent.
Thank you for bringing this to our attention. As you know we are currently in talks with you about the situation. We look forward to speaking to you soon so we can help to resolve your problem
5/5
GoogleGreat agent, as a first time landlord I couldn't be happier with the service offered! Katie and Samantha were very communicative and they listened to all my needs and made the all process very easy!
5/5
GoogleFantastic service in helping us find and move into our newly rented home. Chloe Williams was very helpful and always responded promptly to any queries. An all round great experience in using Alan de Maid. Thanks you Chloe!
5/5
GoogleThe whole process was very quick! Nothing was too much trouble for Katie, she sent me regular emails and had lengthy phone calls with me to make sure I knew what was happening when I rented through Alan de Maid. Whenever i called in, everyone in the office was helpful and friendly. I would recommend to friends and family
1/5
GoogleDo NOT EVER use this Agent. They are rubbish.
Hi Giselle, I’m very sorry to hear that you have had a bad experience, if you would like some help to settle this issue please may you contact the branch at 020 8226 2908 so we can discuss your problem. Branch Manager
1/5
GoogleRating only, no written review.
5/5
GoogleWe were very pleased with the service provided by team Alan de Maid Bromley: Oliver for his savoir-faire, Samantha for her patience and Katie for her attentiveness. Thank you
5/5
GoogleHave raised the bar on what to expect as a landlord. Focus on filtering candidates to avoid (as much as possible) future problems was both refreshing and, in my experience, highly effective. In addition, the rent that I achieved was higher than that proposed by other estate agents in Bromley. Can't praise Oliver and team enough.
5/5
GoogleThanks for the great help from Samantha and other staff of Alan de maid. My husband and I had a very satisfactory renting experience with them and sucessfully found a nice flat. Samantha was very prompt and helpful in response to our needs. We'd like to recommend Alan de maid to everyone looking for properties in Bromley. Thanks a lot!
5/5
GoogleDavid, Oliver and Jamie are first class, a great experience. Simple, efficient and very helpful. Top marks gents! Danie Louw
5/5
GoogleWhat a refreshing change. A polite and professional estatae agent who know what they are talking about. Thanks fior all your help and advise. I would receommend Mark and his team to everyone.
5/5
GoogleAlan de Maid found really beautiful flat for me and I'd like to say big thank you to everyone, especially to David Alexander. He is very helpful and he can really understand what you looking for. He was also very efficient with and paperwork and communicating with all parties involved up the chain. I never had to chase him with regards to anything. David was very knowledgeable with regards to the process and helped make an otherwise complicated process very simple. Thanks again...
5/5
GoogleFrom when we first met the Alan de Maid representative, we had no doubt that he was the agent for us. David Alexander is a true asset to your company. He is extremely knowledgeable and understood our needs and expectations immediately. David has a very positive outlook and was a natural when it came to looking for a property. My partner and I were able to build a fantastic rapport with David, something in which we've never had with any other estate agent.
5/5
GoogleOnce again Alan De Maid do not let themselves down. I have now successfully rented out my second property through this Bromley branch. I had James come out to my property within an hour of my calling the office. He was very professional, personable and an absolute pleasure to speak too. He spent an hour in my property going through everything with me making sure that I understood everything and I was happy. Not many agents bring there own DSLR camera and take time and consideration with the pictures for the web. My property was rented within 3 days for a higher rent then first discussed! I could not be happier as a landlord and I would never dream of taking my service anywhere else. Thank you!
5/5
GoogleWhat a great estate agent. They found buyers for my property quickly and at the right price. They then organised everyone else in the chain. I'm positive the sale would have fallen through without their experience and hard work.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bromley (The Old Municipal Buildings) has the most, with 348 reviews rated 4.6 out of 5, followed by Beckenham with 233.
The six Alan de Maid offices, by town:
Yes. In The Trusted Agent 2026 awards, Beckenham won Gold, Bromley won Gold and Chislehurst won Trusted Agent.
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