Trusted Agent profile
★★★★★
1,185 reviews across 6 offices and 3 platforms
Alan de Maid has six offices, in Bromley (two offices), Beckenham, Chislehurst, West Wickham and Orpington. Together they have 1,185 reviews on three platforms, rated 4.8 out of 5 overall.
1,170
Reviews on Google
All 6 offices
4
Reviews on Facebook
All 6 offices
11
Reviews on Trustpilot
Business-wide
Alan de Maid's six offices, most reviewed first. Each has its own page.
Showing 1,167 reviews on Google only. Show every review
5/5
GoogleExcellent service received by both Peter and Deana throughout the sale of my property. Really happy and would certainly use them again in the future. Highly recommend.
Dear Anne, thank you for taking the time to leave this excellent review, it is great to see that the Alan de Maid team in Chislehurst were once again able to provide their proven 5 star service. Kind Regards.
5/5
GoogleExcellent service from Peter, Deana & the team at Alan De Maid. They only introduced buyers in a good position and their communication of feedback was brilliant. I would highly recommend them.
5/5
GoogleFrom the start we were made to feel at ease by Peter and the team. Both Peter and Deana kept in touch with us through a disrupted sale dealing with a complicated estate. We cannot praise them enough for their friendly, efficient, 'getting the job done' attitude
5/5
GoogleDeana and Peter were both extremely helpful. The valuation was accurate for the current market situation and only purchasers who were in a position to progress a purchase were introduced. I was advised when a viewing would take place and updated with feedback afterwards. I do recommend this branch. Thank you.
5/5
GoogleWe are very pleased with the services provided by Peter and Deana. No doubt will use them in future and highly recommend to everybody else. Peter is great with managing stakeholders, our deal was close to falling apart a few times during the process and Peter made everybody stay calm and focused! Thank you!
Thanks for the great review! I've passed your lovely comments about Peter and Deana on to their Regional Manager and I'm really glad to hear that you were able to benefit from their excellent, 5 star service!
5/5
GoogleExcellent service from Peter, Deana and Jon. I was always kept fully up to date with honest advice, as a result I achieved a price for my house I was very happy with. My sale went through very smoothly with a lot of pushing from the team and I'm so grateful for how stress free my whole move was. Highly recommend these guys!!
5/5
GoogleWe are thrilled with the fantastic job Peter, Deana and Callie did with our purchase. They were professional, friendly and ensured our transaction progressed seamlessly. We would highly recommend their services and would like to thank them for all their hard work.
5/5
GoogleWe recently had the pleasure of dealing with Deana and Peter at Alan De Maid Chislehurst. They were extremely professional and courteous throughout and made our house move completely hassle free. Also, Jon, whom they recommended we talk to for mortgage advice, was a pleasure to deal with too. I highly recommend this very capable team.
5/5
GoogleWe were really pleased with the service from Peter, Deana and Cally. Peter's valuation and advice in marketing the property clearly showed his local knowledge and experience of selling in Chislehurst. When our original buyer fell through unexpectedly, they were able to find us a new buyer the very same day. They were always available on email and by phone, and they clearly worked hard to get the best price, including helping us with our purchase when we hit some last minute bumps in the road. C & L
4/5
GoogleGreat service from Peter and Deana. Very honest and straightforward valuation advice, demonstrating lots of local knowledge with no unnecessary sales patter. Did a terrific co-ordinating both sets of solicitors in the inevitable last minute back and forth in the run to up to exchange/completion. We bought and sold our house through Peter and would happily do the same again.
5/5
GoogleFantastic, professional service.
5/5
GoogleGreat service and assistance from Bee Cemal in getting us into our new home. Thanks.
Thank you for the amazing review Cameron. I will ensure Bee is given the great feedback. We hope you are enjoying your new home. Many Thanks.
5/5
GoogleExcellent service from Bee from the outset. Matched me with the perfect property for my family. Thanks a Million Bee
Thank you for the wonderful 5 star review Darren. We hope you enjoy your new home. With many thanks and warm regards.
5/5
GoogleIt was a pleasure to work with professionals from Alan De Maid Bromley office especially with Bee Camel so kind and responsible Lady . Thanks to all ones again for everything.
Thank you for your lovely review! We are so glad we could help. Kind regards
1/5
GoogleHorrible experience buying through this agency. Felt stalked with constant calls at the workplace and unbelievable pressure (especially when we were not the ones with the onward chain slowing the process down). I will never us this agency to handle selling or buying property ever again.
I was very disappointed to read your review as our clients and customers come back to us time and time again because of the excellent service we provide at Alan de Maid. We offer a personal, customer focused service at Alan de Maid and are surprised to read a review from someone we do not have a record of. As the Branch Manager I take pride in the level of service my team and I provide and would like the opportunity to discuss the issues you say you experienced whilst purchasing through us. Please do call me on 020 8261 7071.
5/5
GoogleThe service we received from Bee Cemal was a shining example of how to deliver ultimate customer service satisfaction. Moving at any time can be quite stressful, however Bee's calmness, professionalism and top notch communication ensured the process was seamless. Thank you!
5/5
GoogleThanks Bee Cemal for always giving us your exceptional service. Your immediate response to my queries/concern is highly appreciated. From the day of house viewing until now you always show us your professionalism. Thanks Alan de Maid and most esp to Bee...
5/5
Googlegood service
1/5
GoogleSadly I wan not impressed at all with the service I received. I was told many things that did not materialised. The service was very poor from the start, errors were made and I had to continually chase the staff, took two …
Dear Angela, thank you for your feedback and I am sorry you feel your experience has been negative especially since this instruction was gained through two recommendations and you wanted your property marketed through this branch. We were … More
5/5
GooglePeter and Deana from Alan De Maid Chistlehurst could not help us enough, they are very honest and I highly recommend them. Their friendly approach is a credit to them as they make you feel extremely comfortable and can not thank them enough for their service. Thank you to the Team.
5/5
GoogleGreat service from Deana and Peter. We had to turn around the purchase of a property really quickly and they were both so helpful in getting things moving. Always very prompt to get back by either phone or email - saved my sanity on many occasions!
5/5
GoogleDear Paul (and also Peter and Deana), Thank you very much for helping us getting over the final hurdle to exchange contracts. When we had to appoint agents, we received a number of valuations and quotes, but Peter stood out to us at the time - he just came across so much more professional and knowledgeable than some of the other agents. We decided to go with Alan de Maid despite the fact that your fees were slightly higher than some of your competitors. We have not regretted that decision for one second. As a team you have been incredibly helpful and supportive from the very first day. You were flexible when we were unsure whether to put our house on the market at first and even though you were proved right you never said "I told you so"! You managed to book 5 viewings for our house within 24 hours of us confirming that we are happy to go on the market and managed to secure 3 offers within 2 weeks! That was incredible! And might I add, all 3 of those offers were higher than the other valuations we received for our house at the time. All of that was brilliant, but Paul's support during the process of negotiating with our buyers and helping us to get to the point of exchange was even more incredible. Although I've never met Paul in person, it feels like I've known him for ages. He always made time to talk to me, returned phone calls promptly, and most of all, I could tell he was always up to speed with the latest news regarding the sale. We did not have the easiest of buyers, but Paul dealt with all of that and managed to get us over the line. If it wasn't for him, I'm sure we would have still been a long way off exchange today. Whilst I realise you must have many clients, I never felt like one of many, I always felt important and valued. I'm hoping that we will live in our new home for many years to come and as such won't need estate agents again in the near future. However should we ever decide to buy / sell again you will be our first port of call. And of course we will recommend your services to all of our friends.
4/5
GoogleGood service and professional experience. Helpful, when dealing with deadlines and the stressfulness of a move.
1/5
GoogleRubbish. Cons and Cheats. Buying Selling or Renting stay away from this cowboys
Hi Barry, I’m very sorry to hear that you have had a bad experience, if you would like some help to settle this issue please may you contact the branch at 020 8226 2907 so we can discuss your problem. Branch Manager
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The Trusted Agent 2026 results for Alan de Maid, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Bromley (The Old Municipal Buildings) has the most, with 348 reviews rated 4.6 out of 5, followed by Beckenham with 233.
The six Alan de Maid offices, by town:
Yes. In The Trusted Agent 2026 awards, Beckenham won Gold, Bromley won Gold and Chislehurst won Trusted Agent.
