Trusted Agent profile
★★★★★
1,185 reviews across 6 offices and 3 platforms
Alan de Maid has six offices, in Bromley (two offices), Beckenham, Chislehurst, West Wickham and Orpington. Together they have 1,185 reviews on three platforms, rated 4.8 out of 5 overall.
1,170
Reviews on Google
All 6 offices
4
Reviews on Facebook
All 6 offices
11
Reviews on Trustpilot
Business-wide
Alan de Maid's six offices, most reviewed first. Each has its own page.
Showing 1,167 reviews on Google only. Show every review
5/5
GoogleAll staff especially Lisa very helpful, they kept me in the loop with all aspects of my sale. Also helped me in my search for a new home.
Hi Anne Marie Thank you for this excellent 5* review for Lisa and the team at Alan de Maid in Beckenham. I am pleased to read that the team helped you find your new home and helped you all the way throughout your sale. Kind regards, Maryjane.
5/5
GoogleWe got shown our purchase by Lisa. She was prompt at getting back to us with our enquiries and help us negotiate solutions with the vendor to keep our move in track and work around the usual hurdles you come across.
Good Morning Ben, Thank you for taking the time to write this fantastic 5* review for Lisa and the team at Alan de Maid in Beckenham. It is great that she was able to negotiate with the vendor to get you the best result and keep the move on schedule! Kind regard, Maryjane.
1/5
GoogleRubbish. Promised lots and didn't deliver. Had no contact for a month and no call backs when I tried to get in touch. For sale board is still stuck outside house 2 weeks after taking our property off the market. Avoid and go with one of the bigger and more professional agents.
Thank you for taking your time to leave us your feedback. I am sorry to see you only rated us one star. The house you were interested in went under offer, and we understand one of the reasons you wanted to sell your property was to buy that specific house. We apologise if you feel we did not contact you on a regular basis, as we had left it to you to let us know if you wanted us to carry on marketing your home for the reason above. Please do not hesitate to contact us if you would like to discuss this further.
5/5
GoogleLisa was brilliant throughout the process. She was always on hand and gave me regular updates throughout, and I truly felt she had the best interests of both me (a seller) and the buyer in mind. She kept things moving with all parties concerned and that proved to be quite challenging at times. If I was selling again I wouldn’t hesitate to use Lisa again. Highly recommended.
Thank you Richard for your brilliant 5* review of Lisa and the team at Alan de Maid in Beckenham. It is wonderful to read that you thought Lisa was brilliant throughout and that Lisa was always on hand and gave regular updates throughout. Thank you for recognising and recommending Lisa and I will make sure your kind words are brought to her attention. Kind regards, Scott.
5/5
GoogleGood experience from start to finish. Found a buyer within short time. Very friendly and helpful and Lisa Knight kept us informed of progress throughout the whole process. Highly recommend.
Dear Chris, I am pleased to read that Lisa kept you informed throughout the process of your property sale. Thank you for this great review. Kind Regards, Sarah
5/5
GoogleWe were very impressed with the service from start to finish.We were advised well and was pleasantly surprised by the amount of viewers in the first 6 weeks leading to our offer. We would like to say a huge thank you to Ralph and his team for your continuing support throughout the process.
Hello Fraser, thank you for taking the time to leave this wonderful 5 star review! It is always fantastic to read that Ralph and the team at Alan de Maid in Beckenham impressed you with their customer service! Best wishes, Maryjane.
5/5
GoogleUsed Alan de Maid to sell the house. Took a while but kept informed each step along the way. Kept up to date and supprted. Would highly recommend the team and would use them again.
Thank you Andi for your 5* review of our team at Alan de Maid in Beckenham. It is wonderful to read that the team kept you up to date and helped support you through the process of selling and it id great that you would recommend highly our team to others. Kind regards, Scott.
5/5
GoogleI bought my flat recently through Alan de Maid Beckenham agency. The agency has provided me with a great service from start to finish. Its members of staff are very helpful, kind and professional. Heavily recommended.
Hello Saleem, Thank you for this fantastic 5* review for the Alan de Maid branch in Beckenham. It is ever so pleasing to read the team helped you sell your flat. Thank you for recommending us. Best wishes, Maryjane.
5/5
GoogleWe were very impressed with the service from start to finish.We were advised well and was pleasantly surprised by the amount of viewers in the first week leading to our offer straight away, basically with in 2 weeks we accepted an offer. We would like to say a huge thank you to Karen and Lisa and their team for your continuing support throughout the process. We can highly recommend them,
Thank you Silvia for your excellent 5 star review of the service you received from our Alan de Maid branch in Beckenham. It is brilliant to read that Lisa, Karen and the team supported you throughout the process and helped to sell your property so quickly. Kind regards, Emma.
5/5
GoogleKaren was magnificent. She was tenacious in getting our sale over the line and was loyal and caring to the needs of her clients. I felt confident that someone was on our side in this stressful process. When things got difficult she came up with solutions and executed these in a professional and honest manner. In Beckenham would not consider any other agents than the team at Alan deMaid. Thanks to you all!
Thank you John for leaving this great 5 star review of Alan de Maid in Beckenham. It is brilliant to read that Karen was loyal and caring in her approach to your sale, filling you with confidence during the sometimes difficult process. Thank you for your great recommendation and I will make sure your brilliant review is forwarded to the whole team. Kind regards, Scott.
1/5
GoogleInitially very professional, and pleasant and they say all the right things to you when turning up to value your house...not so good when you thank them but reluctantly and politely decline to sign with them and choose another estate agent instead. As we had no reply to that we thought that was that. However, a couple of months later one of their agents (who had met us to value our house) rang my partner, asking how the sale of our house was going. They knew that it was still on the market and proceeded to criticize the estate agent that we were using, saying that they had a very bad reputation, criticized the manager of the branch and smugly talked about how many properties that they had sold recently etc. in a very gloating, unpleasant manner. We have since sold our house through the agents that they were so critical of and we're very glad that we did not sign up with Alan de Maid after their rude, unprofessional behaviour.
Dear John, thank you for taking your time to leave us your feedback. I am really sorry to hear about your experience. We have checked our files and unfortunately we have no record of doing business with you. I would like to find out more about the service you experienced. Please can you contact me on 020 3369 1252. Many Thanks. Branch Manager.
5/5
GoogleThis sale was not straightforward because there were several parties involved and none were local to the property. Ralph, at Alan de Maid, helped to move the sale forward many times. He helped to push the solicitors along with the conveyancing, visited the property several times on our behalf to check information, and showed people around the property when necessary for clearance etc. Ralph and all the staff were very pro-active and always seemed very pleased to help no matter what challenges we came up against.
Thank you for this fantastic 5 star rating for the Alan de Maid team in Beckenham. As always, we are glad to hear excellent feedback about the service we provide to our customers. I will pass your comments on to Ralph and everyone involved at the branch. Best wishes, Sarah.
5/5
GoogleLisa Knight is the star here. Successfully found a buyer in double quick time. Followed through with updates to keep me informed all through the process. Very happy with the outcome. Lisa not only talks the talk, she walks the walk. She is an exceptional estate agent.
Hi Ann, Thank you for taking your time to leave this fantastic 5 star review! Lisa and the team at Alan de Maid in Beckenham pride themselves on excellent customer service, which is great to hear this has also been your experience. Kind regards, Maryjane.
5/5
GoogleLisa was the selling agent on the property we purchased. She was communicative and helped keep the process running, liaising with conveyancers and the vendor and keeping us (the buyers) well informed throughout. We'd certainly considering using Lisa on a future sale, but hopefully not for a good few years.
Thank you for your excellent 5 star review of our Alan de Maid team in Beckenham. It is fantastic to read that Lisa was very helpful and offered a good service to you while purchasing your new property. Best wishes, Emma.
5/5
GoogleLisa was brilliant throughout the process. She was always on hand and gave me regular updates throughout, and I truly felt she had the best interests of both me (a seller) and the buyer in mind. She kept things moving with regular chasers which was very helpful. If I was selling again I wouldn’t hesitate to use Lisa again. Highly recommended.
Hello Charley, thank you for such a fantastic review and recommendation. I am pleased to read that Lisa and the team at Alan de Maid once again were able to deliver their proven 5 star customer service. Best wishes, Sarah.
4/5
GoogleWe are extremely grateful that we chose to find our dream home with Alan de Maid because their sales team (Lisa) listened to what we wanted. A big thank you to Lisa for her caring, honest and sheer determination to ensure that we found our dream home. I would recommend anyone to try and find their dream home through Alan de Maid or sell their home through Alan de Maid.
Dear Jo-Mark, Congratulation on the purchase of your dream home! I am so pleased to read that the team were able to support you throughout the process. Thank you so much. Kind Regards, Sarah
5/5
GoogleI would like to thank Alan de Maid for their superb service. They are a great team and are always there to help and really look after you throughout the process. I would highly recommend them.
Thank you for the great review and recommendation Laura. At Alan de Maid we are always glad to hear the excellent feedback about the service we provide to our customers. Many Thanks.
5/5
GoogleI have used Alan de Maid at Locksbottom for many years. I have always found them pro-active in making sales happen and worth their fee.
Thank you for taking the time to leave us this 5 star review, it is always great to see that the team were once again able to provide such fantastic service. Kind Regards.
5/5
GoogleGreat service throughout the process. From initial viewings they provided an impressive knowledge of the area and …
Dear Stephen, thank you for taking the time to leave this excellent review, it is great to see that the Alan de Maid team in Locksbottom were once again able to provide their proven 5 star service. Kind Regards.
5/5
GoogleThank You especially to Gill at Alan De Maid Locksbottom for a great service in our recent purchase and look forward to doing more business with you in the future. Very smooth purchase plenty of updates. Many thanks
Dear Louise, thank you so much for this fantastic review of Alan de Maid. We love hearing about positive feedback and are so pleased to hear that you found Gill to be so helpful. Thank you for letting us know about your great experience. Many Thanks.
5/5
GoogleGreat team at Alan de Maid, Locksbottom who work hard and are prepared to go the extra mile to get the results. Having bought through this office in 2009, we had no hesitation in engaging them to sell our house when we decided to move in …
Thank you for your great review of the service you received from Alan de Maid Locksbottom. It is amazing to read how professional you found the team, I will ensure to pass on your kind words to the entire team at the branch. Many Thanks.
5/5
GoogleMy property sale had legal complications which combined with a less than active purchaser' solicitor made the sale rather difficult. However with the professional and personable driving force of David Hughes (hero) and his team the sale …
Thank you so much for the excellent feedback. I will ensure your comments are passed on to David and the rest of the team in Locksbottom. We are proud of the lengths our staff at Alan de Maid go to, to ensure customer service is delivered above and beyond. Many Thanks.
5/5
GoogleExcellent service from Peter, Deana and Jon. I was always kept fully up to date with honest advice, as a result I achieved a price for my house I was very happy with. My sale went through very smoothly with a lot of pushing from the team and I'm so grateful for how stress free my whole move was. Highly recommend these guys!!
5/5
GoogleFirst-class service. They make an effort to understand your needs and only act accordingly. Our sale would probably have fallen through if it wasn't for them, so we would totally recommend them.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Alan de Maid, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Tell us what you need and up to 3 trusted local agents will be in touch.
Bromley (The Old Municipal Buildings) has the most, with 348 reviews rated 4.6 out of 5, followed by Beckenham with 233.
The six Alan de Maid offices, by town:
Yes. In The Trusted Agent 2026 awards, Beckenham won Gold, Bromley won Gold and Chislehurst won Trusted Agent.
