Trusted Agent profile
★★★★★
1,185 reviews across 6 offices and 3 platforms
Alan de Maid has six offices, in Bromley (two offices), Beckenham, Chislehurst, West Wickham and Orpington. Together they have 1,185 reviews on three platforms, rated 4.8 out of 5 overall.
1,170
Reviews on Google
All 6 offices
4
Reviews on Facebook
All 6 offices
11
Reviews on Trustpilot
Business-wide
Alan de Maid's six offices, most reviewed first. Each has its own page.
Showing 1,167 reviews on Google only. Show every review
5/5
GoogleI am very happy with service, everything was very organised. Natasha was very helpful and made sure everything was done on time and up to top standards. Would definitely recommend to my friends and family!!!
Many thanks Daiva for your 5* review and recommendation. Delighted the team at Alan de Maid provided you with a great service. Best wishes, Tracey.
5/5
GoogleBEE is so helpful in all the process. Thanks to her team as well ALAN DE MAID. very happy now after moving in new home and such a nice property in excellent location. Thanks once again.
Many thanks for your wonderful 5* review and recommendation. I hope you are settling into your new property. Best wishes, Tracey.
5/5
GoogleI just wanted to thank Bee Cemal, Natasha Pitman, Oliver Painter for the great work with my lovely new tenants. You guys made the whole rental process a breeze. Thanks for being there Jacqui H
It is wonderful to see yet another wonderful 5* review for our dedicated team. Best wishes Emma
5/5
GoogleGreat service from Aurienne. Helped every step of the way where possible and ensured that it went smoothly. If you’re purchasing a property through Aurienne you’re in safe hands, highly recommended!
Thank you Joe for your wonderful 5* review of the great service you received from Aurienne and our dedicated Alan de Maid team in Bromley. It is great to read that you were helped at every step of the way. Best wishes, Emma.
5/5
GoogleAs first-time renters, both Bee & Tanya gave us peace of mind with all aspects of our tenancy. Professional, personal service. No hassle. No problems. Highly recommended.
Thank you Samuel for your kind 5* review of our local Alan de Maid team. It is always great to read such positive reviews and recommendations from our clients. Kind regards, Mark
5/5
GoogleVery friendly and professional team. Me and my wife are especially grateful to Bee Cemal as she always was I'm touch and quickly helped with all the questions we had. Will definitely recommend to my friends
Thank you Oleg for your wonderful 5* review and recommendation of our team at Alan de Maid. Kind regards, Scott
5/5
GoogleGreat service from all at Alan de Maid Bromley. The team managed to go above and beyond for us to get a sale through within 6 weeks. Thank you to all the team in Bromley and would highly recommend selling via the team.
Thank you Joseph for your glowing 5* review! I will of course make sure your kind words are forwarded to the whole Alan de Maid team. Best wishes, Scott
5/5
GoogleMy property was always going to be problematic to sell. However the girls at Alan de Maid found a buyer and were always cheerful and went out of their way to be helpful. Thank you all especially Aurienne for all your efforts.
Thank you so much for taking the time to leave us such a positive review. We appreciate you choosing Alan de Maid to sell your property. Kind Regards Renee
5/5
GoogleAn excellent service from Alan de Main. Bee Cemal is a wise ,skilful, lettings negotiator , paired with Tanya you have a 'can do' team.Supporting and decisive and very helpful. We would have no hesitation in recommending Alain de Main. Dennis Simmonds.
Thank you for your kind review and 5*'s! I will of course make sure your words are passed on to our local team. Kind regards, Scot
5/5
GoogleI can't praise the Bromley branch of Alan De Maid enough. From the initial contact and marketing to the final completion. The communication from my direct agent Aurienne Ford was exemplorey. On the whole an excellent and professional service received throughout the whole selling process. 5*.
Thank you Don for this wonderful 5* review for the team at Alan De Maid in Bromley. It is ever so pleasing to read of your fantastic experience from beginning to completion. I will be sure to pass your kind words on to Aurienne. Best wishes, Maryjane.
5/5
GoogleThank you to the team at ADM Bromley. We had outstanding service and would recommend them. We had a particularly complicated move but Teresa and her team worked so hard to keep us updated and informed. I don’t think the move would have happened without their help.
Thank you Kinder for your wonderful 5* review about our local Alan de Maid team! I will, of course, make sure you kind words are forwarded to our local team. Best wishes, Scott
5/5
GoogleDear Sophie, Yes we are very reassured that your control of the property management is well organised and efficient. Yes we are also happy to have the wall cracks and tiling repaired as you describe. Thank you for the work you have already got in hand and we are pleased to have you managing our property. Kind regards Robert Dennis
Thank you Rob for your kind review, I will ensure your comments are passed on to Sophie. Best wishes, Mark
5/5
GoogleFantastic experience using ADM. From the first step to the last, both Bee and Tanya were terrific and I can't speak highly enough of there professionalism. The whole process was made simple and straightforward and I would certainly recommend ADM to anyone looking to rent. Thanks again!
Thanks Jonathan for your kind comments and review. Your recommendation and 5* rating are very much appreciated. Best wishes, Mark
5/5
GoogleEver since Sophie came on board as our new Property Manager things have really started moving and we appreciate her help in getting everything organised and sorted. She's been very prompt in getting back to us and also proactive in getting stuff done. Thank you, Sophie :)
Thank you for your kind review and 5*'s! I will of course make sure your words are passed on to our local team. Kind regards, Scot
5/5
GoogleGreat service from the Bromley team letting a house for me. Kept me informed at all stages from advertising to viewings through to signing of contracts. Took only five weeks from start to finish and only a week between tenants. Bee was very professional and gave great feedback after each viewing.
Thank you Tracy for your glowing 5* review of our Alan de Maid team. It is always great to read such positive reviews from our clients. Best wishes, Lucy.
1/5
GoogleThe start of the tenancy was all fine and everything run smoothly. . However I moved out a month ago (4 days early ) and still have not received the rent for those 4 days that is owed to them despite the landlord promptly paying it. I had to even sort out my deposit return directly with the landlord as the property manager was inefficient and did not deal with mine or the landlords enquires. Such a shame as the office staff Natasha and Shayna at the start of the tenancy provided such a great service and it has been spoilt by delays and lies by others at the end. BE VERY WEARY Thank you Mike I will email you all the details as your colleagues have now ignored me for 2 days and I still have not received my rent refund.
Thank you Emma for taking the time to leave us your feedback and I would like to assure you that your feedback will be passed on to the Regional Manager. However, if you wish to discuss your concerns further, please feel free to contact us via review@countrywide.co.uk Kind regards, Mike.
5/5
GoogleThe lettings team at ADM helped my with a recent move and I was really impressed with their professionalism throughout the process. From the initial meeting through to starting my tenancy the team were proactive; helping me to find me a suitable property within my budget and making all of the paperwork as painless as possible. I will use ADM in the future.
Thank you Adam for your 5* review and kind comments. All the best, Mike.
5/5
GoogleWe can't praise Alan de Maid enough. Excellent service from first viewing to completion. Rebecca Corbett, Teresa Hiscoke and everyone at the Bromley branch were on top of everything throughout, providing a professional and friendly service that made the whole process easy and as stress free as possible. Communication from Rebecca and Teresa was excellent. Thanks for helping us find our perfect first home! Andrew and Allison
Thank you for the fantastic 5 star review. The Alan de Maid team in Bromley are passionate about estate agency and work hard to ensure that each and every customer is supported throughout the entire process. It's great to see that you were able to benefit from their excellent service and have found a perfect first home for you. Best wishes from us all. Kind Regards, Sarah
5/5
GoogleAmazing service! This is the first time I'm dealing with the agency and after hearing lots of horror stories I was prepared for a long bureaucratic process. However it took only three working days from viewing the property until signing the contract. Very very happy and I will definitely recommend Alan de Maid to anyone.
Hi Anna, thank you for your great 5* review and recommendation. Delighted to read that you have found the process with Alan de Maid so efficient. Hope you are settling in well, best wishes, Tracey.
5/5
GoogleSophie is an absolute asset to your office. Since starting her new role, all outstanding issues were resolved immediately while keeping us informed at every step. The level of service has done a 360 with her onboard, always being available when I've called and responded to emails within a matter of hours. She is certainly a Property Manager that I'd want to manage a property Alan DeMaid - keep this woman happy!
Thank you for taking the time to leave us your 5* review! I will make sure your kind words are made known to our local team. Best wishes, Scott
5/5
GoogleFrom the very beginning the service with Alan de Maid was brilliant, I received a call from Bee from my enquiry via rightmove. She was brilliant, friendly, helpful. She helped me with my enquiry which led to a viewing, and then on to a us letting the property we viewed. Usually with estate agents, they are very landlord geared& not tenant orientated. This was not like that at all, throughout Bee ensured we were happy with the process, accomodated / brokered both landlord and tenant requirements. Made sure everything was done properly but with a positive approach which left us happy to have dealt with Alan de Maid. All round excellent service& we are moving in tomorrow! New home- Yipeeeee! Just want to say thank you guys for making us feel comfortable and secure throughout the process, I would recommend Alan de Maid to anyone and particularly Bee. Brilliant negotiator :))
Hi Yasemin, Thank you for the great recommendation. The team are passionate about estate agency and work hard to ensure that each and every customer is supported throughout the entire process. It's great to see that you were able to benefit from their excellent service. Kind regards, Sarah
5/5
GoogleVery happy with the service received from the letting team at Alan de Maid in Bromley. What a lovely team of professionals who found a tenant quickly and efficiently for me.. They kept me informed and were in regular contact at every stage. I felt in safe hands and I am grateful to have found them. Thankyou.
Thank you Ruth for taking the time to let us know how pleasing the sevice you received from the local Alan de Maid team was. Kind regards, Mark
5/5
GoogleI had a unique situation where I was moving with my family of 4 from LA to London. Natasha P at Alan de maid was absolutely wonderful in every step of this difficult process. She assisted with me with all steps and was very patient when we ran into any issues with this process while I was 3000 miles away. I just moved into my new home and love it. Thanks Natasha and Alan De Maid, I will defiantly be buying my next home through them!! Ayo A
Thank you Anderson for your wonderful 5* review about our local Alan de Maid team. It is brilliant to read that you received such great service and I will make sure your kind words are forwarded to our local team. Best wishes, Scott
5/5
GoogleI am so happy we chose ADM to sell our property. They are true professionals. We felt like clients not customers and their honest, knowledgeable hard working approach in my opinion sets them apart from other estate agents. I would recommend them to anyone looking to sell, they make the whole process a great experience. Well done ADM.
Thank you Michael for your glowing 5* review of our local Alan de Maid team. It is always great to read such positive reviews and recommendations from our clients. Kind regards, Scott
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Alan de Maid, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Bromley (The Old Municipal Buildings) has the most, with 348 reviews rated 4.6 out of 5, followed by Beckenham with 233.
The six Alan de Maid offices, by town:
Yes. In The Trusted Agent 2026 awards, Beckenham won Gold, Bromley won Gold and Chislehurst won Trusted Agent.
