5/5
I was pleased and impressed by James and Hannah - between them they have sold several properties in my road and were recommended by neighbours.
Agent replied · 15 June 2024
Thank you David for your fantastic 5* review. Best wishes, Emma
Trusted Agent profile
★★★★★
1,185 reviews across 6 offices and 3 platforms
Alan de Maid has six offices, in Bromley (two offices), Beckenham, Chislehurst, West Wickham and Orpington. Together they have 1,185 reviews on three platforms, rated 4.8 out of 5 overall.
1,170
Reviews on Google
All 6 offices
4
Reviews on Facebook
All 6 offices
11
Reviews on Trustpilot
Business-wide
Alan de Maid's six offices, most reviewed first. Each has its own page.
Showing 1,167 reviews on Google only. Show every review
5/5
I was pleased and impressed by James and Hannah - between them they have sold several properties in my road and were recommended by neighbours.
Thank you David for your fantastic 5* review. Best wishes, Emma
5/5
I cannot fault the service received in selling my house. The people there were always available and kept me informed at every stage of the proceedings and worked hard to get me a satisfactory sale.
Many thanks Alan for taking the time to leave this fantastic 5* review of your experience with our Alan de Maid branch. Best wishes, Lucy
5/5
Thank you to Hannah for all her hard working. She found us the perfect property and helped us through the buying process. She is very professional and efficient. Would highly recommend.
Hi Lucy, thanks for taking the time to leave such a good review and recommendation. Enjoy your new home!! Best Wishes, Tracey
5/5
Great service from James and the team. Much more professional than some other estate agents we've used. Very proactive and kept us very well informed all the way through the process. Highly recommend them.
Wonderful to read Garry that you felt James and the team at Alan de Maid, West Wickham, provided you with a very professional service and were proactive in keeping you informed throughout! Thank you for your 5* review and your warm recommendation. Kind regards, Scott
5/5
Lisa, Hannah and the entire team made the whole process of buying our new home as stress free as possible. Allways at the end of the phone when needed and dealt with my querries very efficiently. Thank you for helping my Sons and I buy our forever home.
Hi Rachel, I'm delighted to read that you had such a stress free purchase of your forever home. Lisa, Hannah and the team at Alan de Maid strive to be professional and effective and great that you have left them a 5* review. Best wishes in your new home. Tracey.
5/5
Best estate agent in West Wickham. The team work as a team always putting the customer first, always available to answer questions and totally committed to selling your house. I had plenty of estate agents to chose from but I went with the best and never regretted my decision. Spot on.
Wonderful to read Sarah that you would state our Alan de Maid team as the best estate agent in West Wickham! It is great to read that you felt the team always put you first and were always on hand to assist and advise when possible. Thank you for your fantastic 5* review and recommendation. Kind regards, Scott
4/5
Just completed on a purchase & I appreciated the service I received. Primarily dealt with James & he was helpul & supportive in finding us a place that met our requirements as well moving things along. Whole experience was less stressful with a coordinated team & regular & prompt communication! Keep up the good work.
Congratulations on your purchase! Many thanks for your great 5* review of the helpful and coordinated service you received from James and the team at Alan de Maid. Best wishes in your new home, Tracey.
5/5
Alan De Maid sold my house in Shirley. Excellent service from day one. Kept us up to date with phone calls and emails on a daily basis. The team got a lot of potential buyers through the door; no time wasters. Thanks for your help James. I would use Alan De Mead again and continue to recommend to friends and colleagues.
Hi Terry, thanks for your great 5 star review and recommendation. I am pleased to read that you benefitted from the professional and effective service thoughout the sale of your property, from James and the team at Alan de Maid. Best Wishes Tracey
5/5
The team is superb, I dealt mainly with James, but when he was away the other team members were great too. They were professional and ethical and honest throughout. They smoothed over any confusions quickly between both parties to keep both sides happy and communication was clear. They knew exactly our criteria and called us when the suitable property became available. They put forward our offer quickly and also communicated with solicitors for updates as well. The transaction went through very smoothly and they found us the perfect house for us. Thank you so much. Dr Patel
Thank you for your wonderful review. I'm pleased to see that you benefited from the passionate and personal approach taken by the team in the West Wickham branch. I will pass on your kind comments. Best of luck settling into your home. Kind Regards, Sarah
5/5
James and the entire team made the whole process of buying our new home as stress free as possible. We had a few slow moments in our sale but they helped keep the chain upwards informed with honest feedback and prompt communication. If you are looking for a pleasant, honest and sincere agent with strong ethics for your purchase or sale I'd strongly recommend stopping by here and meeting this team in West Wickham. Thanks again for your service.
Thank you Rama for your 5* review of our hardworking team. I will ensure your kind words are forwarded to the branch and we look forward to helping you again in the future, should you need us. Best wishes Emma
5/5
Rating only, no written review.
1/5
Rating only, no written review.
Please contact us to discuss via review@countrywide.co.uk. This is to allow us to verify your rating and also help us learn for any experience you may have had. Kind regards, Scott
1/5
Rating only, no written review.
Please contact us to discuss via review@countrywide.co.uk. This is to allow us to verify your rating and also help us learn for any experience you may have had. Kind regards, Scott
5/5
Fast to communicate and professional
Thanks Valentin for the 5 star review. Great to learn that the Alan de Maid team in Bromley were able to effectively communicate with you in a professional manner. Best wishes. Kind Regards, Sarah
1/5
Company are not reliable and are not supportive to their customers. They rip people off at any chance and lie all the way through.
I am sorry to read that you feel this way. So that we can look further into any concerns you may still be experiencing, please contact us via review@countrywide.co.uk. Kind regards, Scott
5/5
Sophie is a great Property manager, always helpful and fast in replying!:)
Thank you Eleonora for great 5* review. Kind regards, Lucy
5/5
Thank you Bee for being extremely professional and helpful. Helped us find a nice property very quick. Definetily recommend it !!
Clayton, congratulations on your new home and thank you for your great 5* review and recommendation. Best wishes, Tracey.
1/5
Not a good Agent. They are one sided when it comes to vacating house. They have given lot of idea to landlord to take the full advance of Tenant's money. No Honestly.
Peppin, I am sorry to read that your experience has not met your expectations. Countrywide take all feedback seriously and I would ask that you email full details to review@countrywide.co.uk where the Customer Relations Team will investigate and respond to you. Kind regards, Mark
5/5
Good service from Bee Cemal, have good experience with Alan de Maid, will continue to use their service.
Thanks Korina for the great review, i am glad we were able to help. Kind Regards, Sarah
5/5
Thank you Bee for making sure have a home, You are the best, you did not give up on me until you found me a property. You deserve more than five stars keep it up.
Thank you so much for your kind 5* review. Best wishes, Lucy.
5/5
Natasha from the Bromley office was amazing and saw me through the entire process. Very pleased with her warmth and patience in helping me get the right property
Thank you Nelly for your glowing 5* review of our team at Alan de Maid. Best wishes, Scott.
5/5
Alan de Maid letting team have been really helpful and efficient- the new property manager has done a good job in getting things done on the property,
Thank you for your kind review and 5*'s! I will of course make sure your words are passed on to our local team. Kind regards, Scot
5/5
Excellent service. Bee is awesome, quick, reliable, and made the whole process run smoothly. I would recommend this estate agency to all.
Thank you very much Matt for the great 5 star review. Kind regards, Sarah
5/5
After an online search we find the property advertised by Alan de Maid we made a phone call and the next day the visit Bee Cemal the letting negotiator was super professional and straight forward organising things, always available to answer a few questions doubts that we have, 6 stars out of 5 really recommend and you have the feeling of someone really looking to a properties that match your needs you have to visit Alan de Maid branch
Thank you Nuno for your brilliant 5* review and kind recommendation of our whole team at Alan de Maid. Best wishes, Scott
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Alan de Maid, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Bromley (The Old Municipal Buildings) has the most, with 348 reviews rated 4.6 out of 5, followed by Beckenham with 233.
The six Alan de Maid offices, by town:
Yes. In The Trusted Agent 2026 awards, Beckenham won Gold, Bromley won Gold and Chislehurst won Trusted Agent.