Trusted Agent profile
★★★★★
1,185 reviews across 6 offices and 3 platforms
Alan de Maid has six offices, in Bromley (two offices), Beckenham, Chislehurst, West Wickham and Orpington. Together they have 1,185 reviews on three platforms, rated 4.8 out of 5 overall.
1,170
Reviews on Google
All 6 offices
4
Reviews on Facebook
All 6 offices
11
Reviews on Trustpilot
Business-wide
Alan de Maid's six offices, most reviewed first. Each has its own page.
Showing 1,167 reviews on Google only. Show every review
5/5
GoogleGreat experience dealing with Lisa @ Alan de Maid. She really took time to understand our requirements and helped us find our family home. I would highly recommend them.
Thank you for your 5* review and great comments! Best wishes, Scott @ Customer Relations
5/5
GoogleLisa was so helpful throughout the whole process. Easy to get hold of, responsive and professional. Always keeping us in the loop on the latest developments.
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleLisa was excellent throughout. Very supportive. Really helpful. Always made me feel comfortable and eased any concerns I had. Really appreciate her time and efforts.PositiveResponsiveness, Professionalism
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleThank you so much to Karen Looker and the team at Alan de Maid. Karen worked incredibly hard to facilitate the sale of the property and she was always available to communicate with either by phone or email. Many thanks indeed!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your 5* review and great comments! Best wishes, Scott @ Customer Relations
5/5
GoogleThank you Alan De Maid - Ralph and Munsoor for the handling of the sale of our property. They knew the property and the area - having sold similar, bought round only serious buyers, handled all our questions promptly, and it was a smooth sale. Thanks again!PositiveResponsiveness, Professionalism, Value
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleLisa was efficient, conscientious very hard working. She was always happy to answer any queries. This sale could have fallen through but for her tremendous efforts. Other members of the team were also very helpful.
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Scott @ Customer Relations.
5/5
GoogleWould highly recommend Lisa Knight from Alan de maid. She helped us find our home and was always very quick at responding to our questions and keeping us up to date with every step. She was very helpful and made the process alot easier for us. Thank you Lisa.
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleThank you so much for all the help and advice and for simply sticking with us through a very long and protracted sales cycle. Lisa Knight in particular was very helpful and understanding, especially when dealing with the sensitivities of downsizing for an older couple. Having to also deal with the COVID-19 situation and being so responsive and "on top of things" throughout this whole process was really impressive. Great work team!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Scott @ Customer Relations.
5/5
GoogleWe initially bought our property through ADM 4 years ago and decided to return to use their Estate Agency services for the Sales and Purchase of our next property. This was based on the level of service they provide throughout, Lisa in particular is informative, professional and made the whole process straight forward.PositiveQuality, Professionalism, Value
Thank you for your wonderful 5* review and kind words. I will make sure your comments are passed on to our local team. Best wishes, Scott @ Customer Relations.
5/5
GoogleIf you are selling the area covered by the Alan De Maid branch, Beckenham, then look no further!! The team at ADM are truly unbelievable and go over and beyond in how they can assist. For this reason, we have purchased 2 properties through them, sold 1 and rented 1, all in the Beckenham area. Munsoor was always at the end of the phone in providing expert advice through times of Brexit (out second purchase with ADM) through to Covid-19 (one of our property sales with ADM). Lisa is massively dedicated to her clients and ensuring they are guided through the entire process with excellent communication. There appears to be no hour of the day where she was would not make herself available to chat, from late night calls, to calls during day off, and even calls during her son’s birthday (I felt bad for that one!) I never write reviews, but you will not find a better team to buy/sell/rent your property in Beckenham.PositiveResponsiveness, Quality, Professionalism, Value
Many thanks for your excellent comments and 5* review. Best wishes, Lucy, Customer Relations
5/5
GoogleMunsoor and his entire team at Alan de Maid Beckenham deserve my accolade of being the premier 'go to' Estate Agent in Beckenham. Key aspects of their outstanding service in selling my property at Brackley Rd last week, were their respectful, understanding, hard working and personable approach to me, the Client. Thank you all, its been a pleasure collaborating with you.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleExcellent service from Lisa Knight and all of the team at Alan DeMaid Beckenham. Lisa always kept me up to date with the buying process and made herself available throughout. Very comfortable purchasing process for a first time buyer. Thank you.PositiveResponsiveness, Professionalism
Thank you for taking the time to leave us your great comments about our team and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleLisa in the Beckenham office is brilliant. One bed retirements homes are not easy to sell at the best of times and in present circumstances lifetime became very difficult. But Lisa stuck at it keeping the purchaser interested even when it looked like she would withdraw after problems down the chain. Lisa kept me informed all through the processPositiveResponsiveness, Quality, Professionalism, Value
It is brilliant to read another glowing review of our local team, thank you for taking the time to rate us 5*'s. Kind regards, Scott @ Customer Relations
4/5
GoogleI found Lisa Knight an absolute pleasure to work with through the whole experience of selling my property, once she took over. She's responsive, provides feedback and has a genuine enthusiasm for her role, which really shows in the service she provides.PositiveResponsiveness, Professionalism, Value
Thank you for taking the time to share your experience and wonderful review! Kind regards, Scott @ Customer Relations
5/5
GoogleAlan de Maid in Beckenham provided an exceptional service in the sale of our house. Mak and Karen were extremely professional and lined up immediate viewings for our property which were well managed. This resulted in an offer which we accepted, and the team kept in touch throughout the process. I would highly recommened Alan De Maid, we were very impressed.
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleI would like to thank Alan de Maid for their professional, courteous and kind service. They helped to smooth along our sale through some bumps that happened on the way keeping us fully informed at all times. It really helps having someone with local knowledge who cares and has experience. Particular praise goes to Ralph and Mansoor who were both brilliant. Thanks.
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleADM looked after our purchase. Hannah has been super helpful and responsive throughout the process. She has been proactive, keeping in touch with the agent looking after our sale, helping chase solicitors and keeping the sellers in the loop. The whole team was familiar with our case, meaning that we could call the office and everybody could help if Hannah was not around.
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleLisa at Alan de Maid was selling the property we purchased. She did a great job showing us round, made herself available to answer questions and really helped us reach the point of exchange. She was an excellent communicator which was much appreciated.
Many thanks for your wonderful 5* review. Best wishes, Lucy, Customer Relations
5/5
GoogleLisa at the Beckenham office is absolutely fantastic! She kept me up to date at all times; was really responsive when I had queries; and prodded solicitors when necessary. She understands people and is fantastic at matching clients to properties. She really knows her stuff! Lisa is a pleasure to have worked with - I cannot recommend enough!PositiveResponsiveness, Quality, Professionalism, Value
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleI would not hesitate to recommend Alan de Maid to others looking to sell their home. Alan de Maid have a real understanding of the local market, excellent photography and provide professional service. Lisa Knight is responsive and customer service focused - I highly recommend using Lisa.PositiveProfessionalism
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleLisa and the team at Alan De Maid have helped make our house move very smooth and speedy. The correspondence and availability whenever to discuss things was great, Lisa even taking calls out of hours at home which was super helpful. Would be more than happy to work with them again in the future :)
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleI recently completed a purchase through Alan de Maid. I was delighted by the service from the first phone call to collecting the keys 12 weeks later. Lisa, or her colleagues, were always on hand, very proactive and ensured that both seller and buyers remained supported through the process. As a result, it was a smooth and efficient transaction for all involved.
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleAn excellent service from Lisa Knight at Alan de Maid. Having used her for my sale (last year) and recent purchase in Beckenham I am more than extremely pleased with the service. Lisa done a great job during my sale sorting out several issues that came up and kept me updated regularly between all parties. The recent purchase doing the same liaising well between me and the vendor as well as the solicitor quickly and efficiently even through the pandemic lockdown. Great professionalism and knowledge in the sales market and communication qualities between all involved is second to none. I have had no hesitation in recommending her to friends who are placing their properties on the market in the area! Many Thanks Lisa & the team!
Really great to read another 5* review for our Alan de Maid branch. Thank you so much Gary for the recommendation. Your comments will be passed on to the team. Kind regards, Lucy.
5/5
GoogleMe and my partner could not have had a better experience buying our first home. Lisa Knight has handled our process from start to finish with upmost efficiency and professionalism. Lisa and her team have made this process what it should be, exciting, fun and extremely smooth sailing. We could not recommend Alan de Maid (especially Lisa), enough. If we was to move in the future we already know Alan de Maid will be our first call. Thank you all!PositiveProfessionalism
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Alan de Maid, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
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Bromley (The Old Municipal Buildings) has the most, with 348 reviews rated 4.6 out of 5, followed by Beckenham with 233.
The six Alan de Maid offices, by town:
Yes. In The Trusted Agent 2026 awards, Beckenham won Gold, Bromley won Gold and Chislehurst won Trusted Agent.
