5/5
Great, professional and responsive service from Alan de Maid. I recently bought a flat and they were brilliant!
Agent replied · 12 June 2024
Many thanks for your fantastic 5* review. Best wishes Lucy, Customer Relations.
Trusted Agent profile
★★★★★
1,185 reviews across 6 offices and 3 platforms
Alan de Maid has six offices, in Bromley (two offices), Beckenham, Chislehurst, West Wickham and Orpington. Together they have 1,185 reviews on three platforms, rated 4.8 out of 5 overall.
1,170
Reviews on Google
All 6 offices
4
Reviews on Facebook
All 6 offices
11
Reviews on Trustpilot
Business-wide
Alan de Maid's six offices, most reviewed first. Each has its own page.
Showing 1,167 reviews on Google only. Show every review
5/5
Great, professional and responsive service from Alan de Maid. I recently bought a flat and they were brilliant!
Many thanks for your fantastic 5* review. Best wishes Lucy, Customer Relations.
5/5
Very professional and responsive, Teresa and Franck were great. Franck went above and beyond what I would typically expect, very proactive and always on the ball.PositiveResponsiveness, Quality, Professionalism
It is great to see another 5* review for our local team! Thank you for taking the time to share your experience. Kind regards, Scott @ Customer Relations
5/5
Weekly updates during selling process. Team are all up to date with sale of property viewings, feedback, solicitor & survey. Return calls promptlyPositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
The whole process buying our first time home was excellent. Franck, our agent, was always there to help and his recommendations were fantastic.PositiveProfessionalism
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
I recently sold a property through ADM's Bromley Branch. Franck's advice and help was absolutely excellent and the whole transaction was handled very professionally and successfully. My very grateful thanks.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your 5* review! Best wishes, Scott @ Customer Relations.
5/5
Lovely agency, they were super helpful and supported us throughout the renting and referencing process. The team are very friendly and professional. Would definitely recommend!PositiveResponsiveness, Quality, Professionalism
Thank you for your 5* review and brilliant comments! Best wishes, Scott @ Customer Relations
5/5
Franck worked very hard regularly contacting the whole chain to get our purchase through during lockdown. Was great to be in our new home with a garden not locked up in our old flat!
It is brilliant to read another glowing review of our local team, thank you for taking the time to rate us 5*'s. Kind regards, Scott @ Customer Relations
5/5
The staff at ADM and special mention Bee and Tanya who were so amazing, Very professional, friendly, and efficient. Once we got engaged with ADM we were stress free. ADM you are appreciated .you are the BEST HIGHLY RECOMMENDED .
Thank you for your 5* review and brilliant comments! Best wishes, Scott @ Customer Relations
1/5
It is an unfortunate facet of lettings agents in London, but high demand means they can treat you as expendable. This is very much the case with Alan de Maid Bromely. Twice we attempted to view a flat advertised. The first time, with only 15 minutes to go to the viewing they left a message saying it was cancelled due to an offer. The agent sounded upbeat and chipper, did not use the words "I apologise" or "Unfortunately" but just stated the fact and hung up. When the house returned to the market some days later and we tried to arrange a viewing they offered me a slot five days away - despite my pushing to come see it immediately. By the next morning they said they said it was gone. It was apparent to me they were not really interested in helping us, and that we had been wasting out time. Their commitment to putting the customer first is questionable, and their overall attitude is poor. I wouldn't recommend.
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
We moved house at the end of September and used Alan De Maid in Bromley. Theresa and Kerry were really professional, helpful and always accessible. The move had its ups and downs but both were conscientious and proactive all through.Many thanks to you both!
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
As first time buyers we were of course apprehensive, throw in trying to find your first home during a global pandemic and things become even more heightened but how lucky we were to find our dream first home via ADM Bromley! From meeting Teresa at the first viewing (who was friendly, informative and a great first point of contact) to every dealing we have had with Franck - we cannot fault ADM at all. The reviews below don't lie - Franck is the utmost professional, friendly, caring, approachable and has been a dream to deal with. Every e-mail/phonecall was answered and dealt with in a timely manner, nothing was too much trouble. He has been instrumental is this process flowing as quickly and as smoothly as it has. So thank you to all at ADM Bromley for making one of life's most stressful tasks an absolute breeze! You have made us so happy!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your superb 5* review, kind words and recommendation. Best wishes, Lucy, Customer Relations.
5/5
Huge thanks to Franck at Alan de Maid for helping me get my dream house! He was fantastic in helping with the acceptance of my offer and throughout the buying process. So happy and thankful that it all worked out!!PositiveResponsiveness, Quality, Professionalism, Value
Hi, thank you for the marvellous 5* review. Many thanks, Lucy, Customer Relations.
5/5
Franck at ADM has been exceptional at helping us find and buy our first home. Very professional, personable, helpful and always providing immediate responses to any question or concerns we had. Despite these unprecedented times and some unexpected difficulties faced as a result, Franck has made the process as smooth and stress free as possible. Thank you for the excellent service.PositiveResponsiveness, Professionalism
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
A fantastic experience with Alan de Maid. Franck has been an absolute star in the overall buying process for newbies like us. Despite living abroad at the time of the purchase, and the COVID pandemic, Franck and team really went the extra mile to provide us an excellent service and communication. I cannot thank them enough to help us purchase our dream home!
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
We can’t recommend the staff at Alan de Maid Bromley (ADM) highly enough... We have used ADM on two occasions now, initially to buy our first property and more recently to sell the house when we were ready for our next move! Their fees / charges are very competitive and after we had the property valued there was no further pressure to list our property with ADM. We dealt with Teresa, Petrena and Franck all of which were fantastic. Franck was our primary agent. He was always very friendly, easily contactable and always provided regular updates. Franck guided us through every stage of the process which was really helpful. We would use ADM again in a heartbeat.PositiveResponsiveness, Professionalism, Value
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
We had a really good experience with ADM who were acting for the sellers of the house we are about to move into. From the moment we met Franck at the first viewing, we felt totally at ease and he has been professional, responsive and friendly throughout the whole buying process. Franck kept us informed at each stage and helped with negotiating with the sellers. We couldn’t recommend ADM highly enough.PositiveResponsiveness, Professionalism
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations
5/5
We sold our house through Alan de Maid this month and were so impressed. The valuation they gave us was exactly in the right bracket and we got an offer within a week! Petrena was so organised, kept us up to date, really understood the property and was able to answer questions from the buyers. She also worked with our solicitor to keep the sale on track. Honestly she was brilliant, we didn’t have any stress at all - thank you!
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
We had an excellent experience with Alan de Maid. We found the service from the whole team and particularly our agent Kerry to be nothing but professional, communicative and high-quality. A particular shout out to Kerry for her proactive response when our sale fell through twice, getting new viewings lined up so quickly and helping us get our sale through with only a short delay, which was amazing. I would highly recommend this branch to anyone looking to sell.
Many thanks for your fantastic 5* review and recommendation. Best wishes Lucy, Customer Relations.
5/5
We sold our house in Beckenham. Overall, a smooth process, despite Covid & lockdown. Karen Looker did a first class job in moving things along, keeping us updated regularly and stress-free. Her colleagues MAK and Lisa were very helpful, too. I would definitely use ADM in the future. We also had a positive experience using ADM West Wickham in 2019 (big thanks to James Kinsella).PositiveProfessionalism
Thank you for your wonderful 5* review and kind words. I will make sure your comments are passed on to our local team. Best wishes, Scott @ Customer Relations.
5/5
Lisa and Mak are really efficient, friendly and effective at communicating throughout the process. Highly recommended
Thank you for your 5* review!
5/5
Good local knowledge of the local area and started on getting leads prior to the the listing going live. They were happy to assist on matters even when they would not directly profit which shows they care about their local area and their clients what ever their situation maybe at that moment in time.
Many thanks for the marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
Can’t thank Lisa and Mac enough for there help in selling my property. They went above and beyond knowing my situation to get the deal complete. Highly recommended them.PositiveQuality, Professionalism
Thank you for your 5* review and great comments! Best wishes, Scott @ Customer Relations
4/5
We were grateful to have positive support from the team at ADM. It was a very trying time, but we always felt that ADM had our best interests at heart.PositiveResponsiveness, Professionalism
Thank you for your lovely review. Best wishes, Lucy, Customer Relations.
5/5
Great office. The team sold 16 of our new build flats in Beckenham. I won't hesitate to appoint as sales agent again.PositiveResponsiveness, Professionalism
Thank you for your great 5* review. Kind regards, Lucy, Customer Relations.
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The Trusted Agent 2026 results for Alan de Maid, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Alan de Maid and its branches won ESTAS awards in two years, most recently 2022.
ESTAS winners in two years, the group and its branches: 2020, 2022.
2022 1 Gold and 1 Best in County ESTAS 2022 winners
2020 1 Bronze ESTAS 2020 winners
Source: ESTAS winners lists, as published, linked by year.
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Bromley (The Old Municipal Buildings) has the most, with 348 reviews rated 4.6 out of 5, followed by Beckenham with 233.
The six Alan de Maid offices, by town:
Yes. In The Trusted Agent 2026 awards, Beckenham won Gold, Bromley won Gold and Chislehurst won Trusted Agent. At the ESTAS 2022 awards the group won Gold for Sales in South East (KENT) and Best in County (Kent). The group and its branches have also won 1 other industry award since 2020.