Trusted Agent profile

Alan de Maid estate agents in Bromley, Beckenham, Chislehurst and 2 more

4.8

★★★★★ Excellent

1,185 reviews across 6 offices and 3 platforms

Alan de Maid has six offices, in Bromley (two offices), Beckenham, Chislehurst, West Wickham and Orpington. Together they have 1,185 reviews on three platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

1,170

Reviews on Google

All 6 offices

Facebook logo

4.0 / 5

4

Reviews on Facebook

All 6 offices

Trustpilot logo

11

Reviews on Trustpilot

Business-wide

Our offices

Alan de Maid's six offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,167 reviews on Google only. Show every review

5/5

Google

We sold our house with Alan de Maid at the end of last summer and they were really professional and helpful throughout. It wasn't the easiest sale due to a buyer falling out late in the process but Alan de Maid were quick to react and got us another viable option within days. Everyone at their office is really friendly and we were pleased to work with James who was our main point of contact throughout. I would highly recommend them to anyone looking to move house in Orpington or the surrounding areas.PositiveResponsiveness, Professionalism

Chris · 25 October 2021 · Alan De Maid Orpington

Agent replied · 24 October 2024

Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Google

We sold our house in Orpington about a month ago. We used the service of Alan De Maid in Orpington. They did a great job for us, especially James and Dario! They helped us to put our house on the market in September last year and their valuation was correct. We had tens of house viewings within three weeks and within a months’ time we had an offer already! They were brilliant and very organised all the way! They responded to our questions and communicated us with all the updates very quickly. The legal process of our house sale took place smoothly. Though at one stage, it appeared to have some delay on the buyer’s side but because of the quick response of James, Dario and their team, the problem was resolved quickly and we managed to complete our house sale before Christmas. Our experience with Alan De Maid was very positive and we were very impressed with their services. We highly recommend their service to anyone who would like to sell their house! Thank you so much, Dario, James and your team!PositiveResponsiveness, Quality, Professionalism, Value

Yuet-Wan · 25 October 2021 · Alan De Maid Orpington

Agent replied · 24 October 2024

Hi, thank you for the marvellous 5* review, kind comments and recommendation. Many thanks, Lucy, Customer Relations.

5/5

Google

Incredibly professional service, personable and very thorough. The team were always available to answer our questions and tried to make everything as smooth as possible for us.PositiveResponsiveness, Professionalism

Josh&Skye · 28 August 2021 · Alan de Maid Bromley (The Old Municipal Buildings)

Agent replied · 12 June 2024

Thank you for your 5* review and brilliant comments! Best wishes, Scott @ Customer Relations

5/5

Google

Having just exchanged on my first property, I cannot thank Petrena at Alan De Maid Bromley enough for seeing us through the whole process. She has been on call around the clock, offering advice and guidance every step of the way. Thank you and we can’t wait to move in!PositiveResponsiveness, Professionalism

Nikkigummer · 28 August 2021 · Alan de Maid Bromley (The Old Municipal Buildings)

Agent replied · 12 June 2024

Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Thank you to Kerry Dexter at Alan De Maid who was a brilliant Estate Agent from start to finish. She was very professional and friendly, and went out of her way to arrange extra house viewings for us and ask the seller any questions we had. We would highly recommend working with her to anyone! Harriet and JordanPositiveProfessionalism

Harriet · 28 August 2021 · Alan de Maid Bromley (The Old Municipal Buildings)

Agent replied · 12 June 2024

Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

We had a pleasure buying through Alan de Maid in Bromley. It was not an easy ale as we had to sell our house (through another agency) and had a bit of a chain with some inexperienced buyers as well as unresponsive solicitors. Thanks to Teresa Hiscoke we were able to get to the finish line! She not only helped us to ensure her client stays with us but also pushed the whole chain through. She went beyond what anyone would expect from their agent. The level of professionalism and personal support we received from Alan De Maid was beyond we would expect from any agent! She worked as hard for her seller as for us, the buyer. It was our 3 house purchase and I would say Teresa and her team stood out for us and I would recommend.PositiveResponsiveness, Quality, Professionalism, Value

Ewa · 28 August 2021 · Alan de Maid Bromley (The Old Municipal Buildings)

Agent replied · 12 June 2024

Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

We have had an excellent experience from the Alan de Maid team at Bromley. Petrena was fantastic when it came to the sale of our flat. She was very professional, responsive and ensured everything went smoothly. I would also like to thank Franck and Teresa for all their efforts. Great team and wonderful overall experience!PositiveResponsiveness, Quality, Professionalism, Value

Prashanth · 28 August 2021 · Alan de Maid Bromley (The Old Municipal Buildings)

Agent replied · 12 June 2024

Thank you for taking the time to leave us this great 5* review and kind words. Kind regards Lucy, Customer Relations

5/5

Google

Amazing service and team! We sold and bought twice through their office. Seamless and excellent every time.PositiveResponsiveness, Quality, Professionalism, Value

Steve · 27 August 2021 · Alan de Maid Beckenham

Agent replied · 10 June 2024

Many thanks for your fantastic 5* review. Best wishes Lucy, Customer Relations.

5/5

Google

I would like to say a big thank you to Ralph, Lisa & the team they were very professional and helpful in dealing with the selling of our property. I would recommend to all our friend & family.PositiveResponsiveness, Quality, Professionalism, Value

George · 27 August 2021 · Alan de Maid Beckenham

Agent replied · 10 June 2024

Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

4/5

Google

Dealt with Lisa, who was extremely passionate about this sale! She took a personal interest and even worked on my purchase on days off and after hours.PositiveProfessionalism

Stephanie · 27 August 2021 · Alan de Maid Beckenham

Agent replied · 10 June 2024

Many thanks for the great review. Kind regards, Lucy, Customer Relations.

5/5

Google

Wonderful experience in buying my property with Alan de Maid. Karen Looker was amazing. Helpful from the start. Always keeping me updated. Would definitely recommend in the the future.PositiveProfessionalism

Zara · 27 August 2021 · Alan de Maid Beckenham

Agent replied · 10 June 2024

Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

I've given 5 stars because Lisa and everyone in the Beckenham Office have given me excellent service during the process of buying a flat. She was very responsive when there might have been issues with cladding on the building and was innovative in coming up with ideas to smooth the whole transaction. Thanks very much Lisa and MacPositiveResponsiveness, Quality, Professionalism

Neil · 27 August 2021 · Alan de Maid Beckenham

Agent replied · 10 June 2024

Many thanks for the marvellous 5* review and comments. Best wishes, Lucy, Customer Relations.

5/5

Google

I always found both Lisa and Andrea to be extremely helpful, friendly and professional in keeping me informed at every stage of the house sale. Plus they always rang me back when requested, answering any questions that cropped up. I would strongly recommend Alan De Maid.PositiveResponsiveness, Professionalism

John · 27 August 2021 · Alan de Maid Beckenham

Agent replied · 10 June 2024

Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

5/5

Google

So lucky we had gotten Lisa all the way through our first buying process. From the beginning she knew exactly what we were looking for and found us our perfect first home. Although we under estimated how long and stressful the process would take, Lisa was consistent and efficient every step. Thank you so much Lisa!!!PositiveResponsiveness, Quality, Professionalism

Ellie · 27 August 2021 · Alan de Maid Beckenham

Agent replied · 10 June 2024

Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations

5/5

Google

I would just like to say a huge thank you to the ADM team in Beckenham. Mack and Gina were predominantly managing our sale but the rest of the team including Lisa and Ralph were very approachable and knowledgeable. ADM made a very stressful situation that little bit less distressing. I would highly recommend the team at Beckenham, they are very experienced and highly professional. Thank you all. NikitaPositiveResponsiveness, Professionalism

Nikita · 27 August 2021 · Alan de Maid Beckenham

Agent replied · 10 June 2024

Many thanks for the marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

We were nervous to put our beautiful house on the market but the moment we met Lisa and Munsoor we felt at ease. Lisa went above and beyond for us, throughout the whole process. Nothing was too much and Lisa was always at the end of the phone which we very much appreciated. If you're looking to move we would definitely recommend Lisa and team! We cannot thank them enough and will most definitely be in touch with them in the future.PositiveResponsiveness, Quality, Professionalism, Value

Nikki · 27 August 2021 · Alan de Maid Beckenham

Agent replied · 10 June 2024

Thank you for the wonderful recommendation and 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Selling a property at any time can be a stressful process, but doing so in the middle of a pandemic makes the process even more challenging. Despite this, Lisa, Munsoor and the Alan de Maid team rose to the challenge. They remained undeterred and determined throughout the entire process. Always reassuring me that they would find the right buyer for my property and remaining supportive and positive from start to finish. Lisa provided regular updates and honest feedback and advice was always just a phone call away. I’ve used other estate agents before and what sets Lisa and the Alan de Maid team apart from the rest is that they genuinely care. You don’t feel like you’re just another customer or that they’re solely in it for the commission. They actually want to help you sell your property for the best possible price and find the right buyer. If you’re looking to sell your property, I would highly recommend Lisa and the Alan de Maid Beckenham team.PositiveResponsiveness, Quality, Professionalism, Value

Leena · 27 August 2021 · Alan de Maid Beckenham

Agent replied · 26 August 2024

Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Google

Lisa at Alan de Maid Beckenham was second to none! We have recently purchased a property through Lisa and she made the stress of moving so much better. She kept us on track and was there to push solicitors to make sure we exchanged and completed on time! We would thoroughly recommend.PositiveProfessionalism

James · 27 August 2021 · Alan de Maid Beckenham

Agent replied · 10 June 2024

Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations

4/5

Google

We would recommend Alan de Maid with no hesitation. The team, in particular Mak and Lisa, were friendly, professional and responsive. Each stage of the process was well-handled and we were very happy with the sale. The best estate agents we have dealt with over the last 20 years. Their knowledge of the market and advice on how to handle selling during the pandemic was very good and reassuring. They always made sure viewings were conducted safely and courteously. Thanks again for providing an excellent service.PositiveResponsiveness, Quality, Professionalism

S · 27 August 2021 · Alan de Maid Beckenham

Agent replied · 10 June 2024

Thank you for the lovely review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Having had previous bad experience with estate agents, Lisa at Alan de Maid restored my faith and was amazing to work with. She made the sale of my property seem easy, and most of all she genuinely cared. Selling your home is hard, but i honestly can't recommend using Alan de Maid more, Munsoor went above and beyond to help but Lisa was a star throughout to make it as stress free, easy and enjoyable as possible. Highly recommendPositiveResponsiveness, Quality, Professionalism, Value

Laura · 27 August 2021 · Alan de Maid Beckenham

Agent replied · 10 June 2024

Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards Lucy, Customer Relations

5/5

Google

Absolutely brilliant service from Peter Batty who helped us navigate the pandemic and lockdown protocols to buy a wonderful house in record time. The process was smooth and efficient and above all else, pleasant. Thanks. We really appreciate your professionalism.PositiveResponsiveness, Quality, Professionalism

Kumar · 26 August 2021 · Alan de Maid Chislehurst

Agent replied · 16 June 2024

Thank you for your 5* review!

5/5

Google

Alan de Maid did an excellent job in selling our home during the COVID pandemic. Credit goes to Peter Batty who managed the sale with professionalism and good humour. Highly recommend this estate agent.PositiveProfessionalism

Ruth · 26 August 2021 · Alan de Maid Chislehurst

Agent replied · 16 June 2024

Thank you for taking the time to share your experience and for your wonderful 5*'s! Kind regards, Scott @ Customer Relations

5/5

Google

I faced the daunting task of finding an estate agent to sell my deceased sisters house. Alan deMaid were recommended by a neighbour to the property. Living 80 miles away I made an appointment with Peter to meet him at the house. From that moment I knew the right agents had been chosen. Peter was very professional in his appraisal of the property and suggested a price that was very fair. Within a week we had a buyer and I was always kept informed of progress. They went above what one would expect an estate agent to do, even delivering books to a legatee. If I had any questions they were answered in good humour and I never felt rushed. They often visited the house while the sale was going through to check it was ok. Thank you all at Alan DeMaid for being so patient and kind you lessoned the pain of losing my sister and selling her propertyPositiveResponsiveness, Quality, Professionalism, Value

Ann · 26 August 2021 · Alan de Maid Chislehurst

Agent replied · 16 June 2024

Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations

5/5

Google

I absolutely cannot recommend Peter, Maria & the rest of the Chislehurst team enough - they were superb! From valuing our property right through to the day of completion Peter was there - always contactable, & extremely helpful - walking us through each part of the process. He went over & above by also helping our buyers when their agents had let them down. He liaised with our solicitor & the solicitor of our buyers when necessary as well. We honestly couldn’t recommend them more! Thanks guys!PositiveResponsiveness, Quality, Professionalism, Value

Stacey · 26 August 2021 · Alan de Maid Chislehurst

Agent replied · 16 June 2024

Thank you for the wonderful recommendation and 5* review. Best wishes, Lucy, Customer Relations.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Alan de Maid, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Alan de Maid and its branches won ESTAS awards in two years, most recently 2022.

ESTAS winners in two years, the group and its branches: 2020, 2022.

ESTAS awards by year, 2020 to 2022
  • 2022 1 Gold and 1 Best in County ESTAS 2022 winners

    • GoldESTAS 2022: Sales, South East (KENT)
    • Best in County (1)ESTAS 2022
      • Kent: Sales
  • 2020 1 Bronze ESTAS 2020 winners

    • BronzeESTAS 2020: Sales, South East (Kent)

Source: ESTAS winners lists, as published, linked by year.

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Questions about Alan de Maid

Which Alan de Maid office has the most reviews?

Bromley (The Old Municipal Buildings) has the most, with 348 reviews rated 4.6 out of 5, followed by Beckenham with 233.

Where are the Alan de Maid offices?

The six Alan de Maid offices, by town:

Has Alan de Maid won any awards?

Yes. In The Trusted Agent 2026 awards, Beckenham won Gold, Bromley won Gold and Chislehurst won Trusted Agent. At the ESTAS 2022 awards the group won Gold for Sales in South East (KENT) and Best in County (Kent). The group and its branches have also won 1 other industry award since 2020.

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