Trusted Agent profile

Alan de Maid estate agents in Bromley, Beckenham, Chislehurst and 2 more

4.8

★★★★★ Excellent

1,185 reviews across 6 offices and 3 platforms

Alan de Maid has six offices, in Bromley (two offices), Beckenham, Chislehurst, West Wickham and Orpington. Together they have 1,185 reviews on three platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

1,170

Reviews on Google

All 6 offices

Facebook logo

4.0 / 5

4

Reviews on Facebook

All 6 offices

Trustpilot logo

11

Reviews on Trustpilot

Business-wide

Our offices

Alan de Maid's six offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,167 reviews on Google only. Show every review

5/5

Google

The team at ADM Bromley were excellent. Really made us feel like a valued customer, they had a tough sale with our property due to time wasted by a buyer pulling out last minute, but they got us a buyer within a couple of weeks of that and followed through and owned the sale process with a lot of determination. Franck especially was exceptional !!

Philip · 13 June 2022 · Alan de Maid Bromley (The Old Municipal Buildings)

Agent replied · 12 June 2024

Hi Philip! Thanks so much for this great 5* review. Franck and all the team appreciate your feedback. Graham - Customer Relations

5/5

Google

It has been an absolute pleasure working with Franck Rouget from Alan De Maid. I probably had to wait until Christmas for completion if it wasn’t for Franck and my solicitor. Franck would go way above and beyond. I would highly recommend them and If I ever sell any property then I’ll be using them. I wish I could say the same about my estate agent, Langford Russell. Thank you again Franck for all the hard and commitment you have shown.

Syed · 13 June 2022 · Alan de Maid Bromley (The Old Municipal Buildings)

Agent replied · 12 June 2024

Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

I got booked in to visit a house I'd seen on rightmove and Franck recommended another viewing. Turned out to be our dream house! We had a difficult sale of our home (with another agent) but through it all Franck and the team kept in contact and checked in regularly and were warm and friendly and reassuring and we moved in March. Brilliant service and a great team. Thank you - Heather & Jason

Heather · 13 June 2022 · Alan de Maid Bromley (The Old Municipal Buildings)

Agent replied · 12 June 2024

Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Great Service from ADM team at Bromley. They gave us superb support throughout the sales process in spite of difficulties with buyers that was outside of their control. They soon got the sale back on track with replacement purchasers. Kerry was very supportive in keeping me informed of progress and any potential issues. I would certainly recommend them for any house sales or purchases.

Chris · 13 June 2022 · Alan de Maid Bromley (The Old Municipal Buildings)

Agent replied · 12 June 2024

Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.

5/5

Google

We contacted Alan De Maid when when we decided to sell our home and were truly impressed by the professionalism of our estate agent, Franck Rouget, from our first meeting. Throughout the process Franck and his team gave us honest advice, were aways available to answer questions and were excellent at attending to detail and pushing other parties to meet deadlines in what was quite a challenging sale. They went above and beyond to protect our interests and we are extremely grateful for their efforts.

Quinton · 13 June 2022 · Alan de Maid Bromley (The Old Municipal Buildings)

Agent replied · 12 June 2024

Thanks for the wonderful 5* review and your kind words! Best wishes, Lucy, Customer Relations.

5/5

Google

Kerry and Franck managed the selling of my property and were excellent throughout the process. They updated me frequently with any progress, gave invaluable support and provided me with the assurance that I was in good hands with them. The team are both knowledgeable and professional and were a pleasure to work with. I will without doubt be definitely using them in the future!

Fahim · 13 June 2022 · Alan de Maid Bromley (The Old Municipal Buildings)

Agent replied · 12 June 2024

Thanks for the fab 5* review Fahim! We really appreciate your kind words and feedback! Graham, Customer Relations

5/5

Google

We had been looking for a house for a while, and ADM were the only agents who kept me us up to date with new instructions and would check in on us to see how our search was going. They also refrained from sending us random emails weekly with properties that did not match our requirements and really took the time to understand what we were looking for. We ended up buying a house through them which was perfect and they were extremely helpful throughout the sale progress. Kerry and Theresa went the extra mile. By far the best agents in Bromley.

John · 13 June 2022 · Alan de Maid Bromley (The Old Municipal Buildings)

Agent replied · 12 June 2024

Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

5/5

Google

We had a great experience with Alan de Maid and Lisa Knight who guided us through the process and worked hard to make sure we secured the flat.

Danielle · 12 June 2022 · Alan de Maid Beckenham

Agent replied · 11 June 2024

Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Rating only, no written review.

Suhana · 11 June 2022 · Alan de Maid Beckenham

Agent replied · 10 June 2024

Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Rating only, no written review.

Sherah · 11 June 2022 · Alan de Maid Beckenham

Agent replied · 10 June 2024

Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Rating only, no written review.

Martyn · 11 June 2022 · Alan de Maid Beckenham

Agent replied · 10 June 2024

Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Rating only, no written review.

Malcolm · 11 June 2022 · Alan de Maid Beckenham

Agent replied · 10 June 2024

Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Rating only, no written review.

Helen · 11 June 2022 · Alan de Maid Beckenham

Agent replied · 10 June 2024

Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Absolutely outstanding service from beginning to end

Elite · 11 June 2022 · Alan de Maid Beckenham

Agent replied · 10 June 2024

Thank you for your great 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Fantastic service and helpful from step 1 to sale!

Simon · 11 June 2022 · Alan de Maid Beckenham

Agent replied · 10 June 2024

Thank you for your excellent 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

very refreshing to find someone who takes pride and is very professional in what they do i can not praise Alan De Maid enough and a speical thanks to Lisa Knight who helped me and kept me sane throughout many thanksPositiveResponsiveness, Professionalism

Allan · 11 June 2022 · Alan de Maid Beckenham

Agent replied · 10 June 2024

Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Sold a very difficult property via the team in Alan De Maid. Gave us excellent service, even witnessed the sale papers for us! Very kind, very attentive. strongly recommend

Bill · 11 June 2022 · Alan de Maid Beckenham

Agent replied · 10 June 2024

Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.

5/5

Google

I like to big thank you to Gina who has been amazing! We have viewed many property before! But We couldn’t find the right one for us! but finally we met Gina from Alan de maid beckenham brunch, she fund our house at second day viewing with her! I would say she is professional, good service, friendly and happy customer.

Yashar · 11 June 2022 · Alan de Maid Beckenham

Agent replied · 10 June 2024

It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.

5/5

Google

Alan de Maid go above and beyond for their customers. The whole team, especially Lisa Knight and Gina are professional, efficient and really know the local area. I wouldn't sell in Beckenham with anyone else! ThanksPositiveQuality, Professionalism, Value

Jordan · 11 June 2022 · Alan de Maid Beckenham

Agent replied · 10 June 2024

Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

The whole team at Alan De Maid Beckenham were brilliant, I felt completely informed throughout the process and if my main contact wasn't available someone else was always on hand to deal with any queries. Great service and I would strongly recommend, I will use them again if we move back to Beckenham!PositiveResponsiveness, Quality, Professionalism

Harrison · 11 June 2022 · Alan de Maid Beckenham

Agent replied · 10 June 2024

Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.

5/5

Google

I dealt with Alan de maid- in particular Lisa knight during our buying process and they were fantastic. Lisa is lovely and so helpful and helped us along the way- even when I had stupid questions lol! Thank you

Stephen · 11 June 2022 · Alan de Maid Beckenham

Agent replied · 10 June 2024

Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

I would like to say a huge Thank you to the team of ADM Beckenham, and more special to Lisa Knight, who did a huge effort for helping and supporting us through the process of buying our first property. She was always on our side and dealing with all difficulties along the way. Always pleasure to communicate with. THANK YOU!PositiveResponsiveness, Professionalism

Stoyan · 11 June 2022 · Alan de Maid Beckenham

Agent replied · 10 June 2024

Thanks Stoyan, for the fantastic 5* review! We really appreciate your kind words and glad that our efforts helped to get things over the line!

5/5

Google

Having sold 8+ properties with the countrywide group (Lisa) I can truly say there is a gem that continues to provide an undeniably outstanding service, Lisa marie knight continually goes over and above when it comes to customer service and professionalism on every sale and also also some purchases made through countrywide. There is no doubt that I will continue to use her services going forward for any future sales or purchases, I’m sure I’m speaking not only on behalf of myself but any other clients that has had the pleasure of working with her.

Aaron · 11 June 2022 · Alan de Maid Beckenham

Agent replied · 10 June 2024

Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

I recently bought my first property through Alan De Maid and have zero complaints about the experience. Georgina was helpful, clear with great communication throughout. Would definitely recommend and use in the future..

Rory · 11 June 2022 · Alan de Maid Beckenham

Agent replied · 10 June 2024

Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Alan de Maid, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Alan de Maid and its branches won ESTAS awards in two years, most recently 2022.

ESTAS winners in two years, the group and its branches: 2020, 2022.

ESTAS awards by year, 2020 to 2022
  • 2022 1 Gold and 1 Best in County ESTAS 2022 winners

    • GoldESTAS 2022: Sales, South East (KENT)
    • Best in County (1)ESTAS 2022
      • Kent: Sales
  • 2020 1 Bronze ESTAS 2020 winners

    • BronzeESTAS 2020: Sales, South East (Kent)

Source: ESTAS winners lists, as published, linked by year.

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Questions about Alan de Maid

Which Alan de Maid office has the most reviews?

Bromley (The Old Municipal Buildings) has the most, with 348 reviews rated 4.6 out of 5, followed by Beckenham with 233.

Where are the Alan de Maid offices?

The six Alan de Maid offices, by town:

Has Alan de Maid won any awards?

Yes. In The Trusted Agent 2026 awards, Beckenham won Gold, Bromley won Gold and Chislehurst won Trusted Agent. At the ESTAS 2022 awards the group won Gold for Sales in South East (KENT) and Best in County (Kent). The group and its branches have also won 1 other industry award since 2020.

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