Trusted Agent profile

Alan de Maid estate agents in Bromley, Beckenham, Chislehurst and 2 more

4.8

★★★★★ Excellent

1,185 reviews across 6 offices and 3 platforms

Alan de Maid has six offices, in Bromley (two offices), Beckenham, Chislehurst, West Wickham and Orpington. Together they have 1,185 reviews on three platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

1,170

Reviews on Google

All 6 offices

Facebook logo

4.0 / 5

4

Reviews on Facebook

All 6 offices

Trustpilot logo

11

Reviews on Trustpilot

Business-wide

Our offices

Alan de Maid's six offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,167 reviews on Google only. Show every review

5/5

Google

Huge thanks to Teresa, Kerry and Frank! Professional and sensitive throughout with excellent communication.

Jane · 11 October 2023 · Alan de Maid Chislehurst

Agent replied · 16 June 2024

Thank you for taking the time to leave us this great review. Kind regards, Lucy, Customer Relations.

5/5

Google

Very Very satisfied and happy with the entire team. The entire team at Chislehurst office makes themselves available always. Friendly advise and approachable.

Bhartendu · 11 October 2023 · Alan de Maid Chislehurst

Agent replied · 16 June 2024

Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Kerry Dexter was lovely to work with, really helped with the process and timing of the sale - thank you!

J · 11 October 2023 · Alan de Maid Chislehurst

Agent replied · 16 June 2024

Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.

4/5

Google

Very happy with all the help I had when buying my first property. Kerry especially was amazing, keeping me updated and informed throughout the process.

Kirstie · 11 October 2023 · Alan de Maid Chislehurst

Agent replied · 16 June 2024

Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

1st rate from Franck and Kerry. Franck was a delight (was selling my late aunt's house) was very compassionate and never felt rushed.Kerry kept me up to date with everything that was happening, so making it a smooth journey from the beginning to the end.

David · 11 October 2023 · Alan de Maid Chislehurst

Agent replied · 16 June 2024

Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

5/5

Google

Kerry and the team at Alan de Maid were great with our purchase. Kerry was always proactive and kept us updated regularly. Kerry was also very helpful and accommodating with us viewing the property several times or when arranging for surveyors etc. I would highly recommend Kerry and the team at Alan de Maid in Chislehurst.

Kirsty · 20 September 2023 · Alan de Maid Chislehurst

Agent replied · 16 June 2024

Many thanks for your fantastic recommendation and 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

We recently sold our house through the Beckenham branch of ADM as we were buying our new house through the ADM West Wickham branch. Hannah at the West Wickham Branch we so helpful from the first point of contact . She obviously knows her local market very well as we now have a house that we really love and cherish. I cannot thank the whole company enough. In a perfect world the best way is to buy and sell through ADM. Darren

Darren · 19 September 2023 · Alan de Maid West Wickham

Agent replied · 15 June 2024

Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.

5/5

Google

Andrea and Ravina were extremely helpful, professional and efficient when taking us through the buying and selling process and keeping us informed along the way. Many thanks!

Alastair · 16 September 2023 · Alan de Maid Bromley (The Old Municipal Buildings)

Agent replied · 12 June 2024

Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

A massive thank you to Ravina and Andrea. Fantastic customer service throughout. The comms was always brilliant and I always got a call after I emailed which was appreciated. It made our property sale a smooth process. Highly recommended.

Philip · 16 September 2023 · Alan de Maid Bromley (The Old Municipal Buildings)

Agent replied · 12 June 2024

Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Thank you Ravina Fermah for all her help. We are really grateful to have had you helping us. Ravina has made the difference in our sell. We had a hard time with selling our property due to house market crisis, yet she has been able to manage the situation with confidence and professionalism. We sold our house at the asking price thanks to her. Thank you for Ravina, and also Munsoor. Best wishes Elisa

Elisa · 16 September 2023 · Alan de Maid Bromley (The Old Municipal Buildings)

Agent replied · 12 June 2024

Thank you for your glowing 5* review and your kind words. Kind regards, Lucy, Customer Relations.

5/5

Google

Very friendly staff - especially Lisa!

Harriet · 14 September 2023 · Alan de Maid Beckenham

Agent replied · 10 June 2024

Thank you Harriet for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.

5/5

Google

We have been most impressed with the staff at Alan de Maid in Beckenham. Communication is key to a successful relationship, and I cannot fault the staff for the way they have kept us promptly informed on all matters - viewings, feedback from viewings, responding to emails and addressing our concerns. Many thanks to you all. It has been a pleasure working with you. I would definitely recommend this estate agent.

Veronica · 14 September 2023 · Alan de Maid Beckenham

Agent replied · 10 June 2024

Thank you for your superb recommendation and 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

We met Lisa when on a house search during lock down. We were super impressed with her willingness to go the extra mile to find us a new home, so when it came to selling our place a coupke of years later, we thought she would be the perfect person for the job! As is often the case - the buying/ selling process had its bumps along the way. But Lisa was always on hand to try and help smooth things out. She was able to think outside the box, come up with helpful solutions and was always there at the end of the phone when we needed support or advice. We couldn't have asked any more from Lisa and we're really appreciative for all the hard work she put in, and this has all lead to us landing our dream home by the coast. So we are are extremely grateful for this. Thank you Lisa! Keep doing what you're doing :) All the best from James & Jo x

James · 14 September 2023 · Alan de Maid Beckenham

5/5

Google

We had such a great experience using Alan De Maid Beckenham when selling our property, all the staff were easy to get in touch with 6 days a week, and they were able to drum up plenty of interest during a slow point in the market. When we hit some tricky spots with the sale Lisa and Gina were always on hand to smooth things over and make the right call.

Nick · 14 September 2023 · Alan de Maid Beckenham

Agent replied · 10 June 2024

Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Lisa was sensational. We had a few months of a miserable experience with a supposedly reputable online agent who did nothing to really help. Within 4 days of listing with Lisa, we had sold and she genuinely cared about driving for the best price possible from our buyers. Communication, attitude and results were brilliant and I couldn't recommend the team in Beckenham enough. First class.

Henry · 14 September 2023 · Alan de Maid Beckenham

Agent replied · 10 June 2024

Hi Henry, It's fantastic to see another 5* review and recommendation for our local team. I will make sure your kind comments are known to the team. Many thanks, Scott @ Customer Care

5/5

Google

A huge thank you to the whole team at Alan de Maid Beckenham for their unwavering help and support throughout the very stressful & painful five month period it took to complete the process of selling my property and purchasing a new one. Clear communication, responsiveness, transparency are my key expectations from an estate agent and Ross, Gina and Lisa exceeded them all! Lisa was absolutely relentless in her pursuit of answers from conveyancers and did not leave any stone unturned, jumping on their queries almost instantly, liaising with all the parties in the chain, and thinking outside the box on how to resolve these as quickly as possible. In the final weeks, I thoroughly relied on her regular updates, reassurances and honesty to keep my faith in the process. I would thoroughly recommend Lisa and her team and will go as far as to say that they have been the best estate agent I have ever entrusted a sale to and worked with. They will definitely be my first port of call in the future!

Jayana · 14 September 2023 · Alan de Maid Beckenham

Agent replied · 10 June 2024

Thanks for the wonderful 5* review, recommendation and thank you for your kind words Jayana! Best wishes, Lucy, Customer Relations.

5/5

Google

Hannah was excellent. Though she represented those we were buying from, she helped us with retrieving documents from our old solicitor. She is focused on getting the sale done and problem solves effectively. Definitely recommended.

Cherry · 20 August 2023 · Alan de Maid West Wickham

Agent replied · 15 June 2024

Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

5/5

Google

We bought a house that James was the agent for; he was a great support to us as buyers, and helped push everything through as quick as possible. The welcome pack on completion day was MOST appreciated!

Gemma · 20 August 2023 · Alan de Maid West Wickham

Agent replied · 15 June 2024

Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.

1/5

Google

Shocking customer service for landlords never pick up the phone and never return voicemails or emails. Very frustrated at this point.

Ali · 17 August 2023 · Alan de Maid Bromley (The Old Municipal Buildings)

Agent replied · 12 June 2024

Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

5/5

Google

Ravina , thanks for your services and help to us. Excellent staff and agency. Thanks Alan De Maid bromley

Mustafa · 17 August 2023 · Alan de Maid Bromley (The Old Municipal Buildings)

Agent replied · 12 June 2024

Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Lisa, Gina and the whole team are super helpful and honest throughout the sales and purchase of our last move. This is the second time we have gone to these guys to help with our sales and the only reason it is the last is because we don’t intend to love again. They helped us purchase our dream home! Thank you all so much!

Rebecca · 15 August 2023 · Alan de Maid Beckenham

Agent replied · 10 June 2024

Thank you for your glowing 5* review and your kind words. Kind regards, Lucy, Customer Relations.

5/5

Google

Lisa and Gina are a pleasure to deal with. They are honest and realistic. They worked tirelessly to ensure our purchase went through! Hopefully we’ll never move again but if we do, we’ll definitely use Alan De Maid!

Ella · 15 August 2023 · Alan de Maid Beckenham

Agent replied · 10 June 2024

Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.

5/5

Google

What can I say? The team at Alan de Maid Beckenham have been nothing short of phenomenal. Lisa, Gina, and Ross have all been instrumental in selling my home. I've felt so welcome with the entire team, and communication has been maintained throughout the entire process. A special thank you to Lisa, she's been a diamond since day one. Not only as a great estate agent, but she's also a great friend - someone who I'll be popping in and seeing when I pass by the office on my travels. Her constant devotion to keeping me updated and assuring me that everything was ok really did put me at ease. Words can't express my gratitude to Lisa and the team - but I hope this review shows it. Once again, thank you. Jane, Zak & Sophie.

Zak · 15 August 2023 · Alan de Maid Beckenham

Agent replied · 10 June 2024

Thank you for your terrific 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

For me and my wife buying our first property couldn't have been made easier. Great customer service from Gina and Lisa, both a pleasure to work with. We will definitely be using Alan De Maid if we ever decide to move.

Adil · 15 August 2023 · Alan de Maid Beckenham

Agent replied · 10 June 2024

Hi Adil, It is great to read your about your experience with our local team and thank you for your 5* review! - Best wishes, Scott @ Customer Care.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Alan de Maid, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Alan de Maid and its branches won ESTAS awards in two years, most recently 2022.

ESTAS winners in two years, the group and its branches: 2020, 2022.

ESTAS awards by year, 2020 to 2022
  • 2022 1 Gold and 1 Best in County ESTAS 2022 winners

    • GoldESTAS 2022: Sales, South East (KENT)
    • Best in County (1)ESTAS 2022
      • Kent: Sales
  • 2020 1 Bronze ESTAS 2020 winners

    • BronzeESTAS 2020: Sales, South East (Kent)

Source: ESTAS winners lists, as published, linked by year.

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Questions about Alan de Maid

Which Alan de Maid office has the most reviews?

Bromley (The Old Municipal Buildings) has the most, with 348 reviews rated 4.6 out of 5, followed by Beckenham with 233.

Where are the Alan de Maid offices?

The six Alan de Maid offices, by town:

Has Alan de Maid won any awards?

Yes. In The Trusted Agent 2026 awards, Beckenham won Gold, Bromley won Gold and Chislehurst won Trusted Agent. At the ESTAS 2022 awards the group won Gold for Sales in South East (KENT) and Best in County (Kent). The group and its branches have also won 1 other industry award since 2020.

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