Trusted Agent profile
★★★★★
1,185 reviews across 6 offices and 3 platforms
Alan de Maid has six offices, in Bromley (two offices), Beckenham, Chislehurst, West Wickham and Orpington. Together they have 1,185 reviews on three platforms, rated 4.8 out of 5 overall.
1,170
Reviews on Google
All 6 offices
4
Reviews on Facebook
All 6 offices
11
Reviews on Trustpilot
Business-wide
Alan de Maid's six offices, most reviewed first. Each has its own page.
Showing 1,167 reviews on Google only. Show every review
5/5
GoogleI can't recommend this team in West Wickham enough. They were so helpful. I was going through chemotherapy whilst trying to sell my property I am very grateful for all their kindness. Nothing was too much trouble for them....James, Hannah and Lisa, thank you so much x
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleI brought my property through the West Wickham branch and Hannah was the agent. She kept me in the loop, any problems she helped get them resolved, always returned my call/reply to email. Made the whole process run smoothly. Great agent very professional and would recommend.
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
1/5
GoogleUNPROFESSIONAL. DISAPPOINTING. LAZY!
Hello Arabella! We have contacted our local team about your concerns, however, they were unable to find any record of you being a client of the local team. Please do contact us via review@countrywide.co.uk with further details of your experience and how you are a client of our local team. Kind regards, Scott @ Customer Care
5/5
GoogleSold house via Ravina. your team done everything so quickly, very professional and friendly service that I have never had. highly recommend your service again. your very good at negotiating and always thinking from customer angle. Thank you for your hard work and service. xx
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleFrom the very start of our house moving journey Alan De Maid have been with us all the way. Kept us updated regularly, giving good advice. A mention for Ravina, always able to answer our questions and concerns offering calm and reassurance.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleWe have just completed our house purchase via Alan de Maid, our agent is Ravina. The entire team have been extremely helpful throughout the process. They’re always available when we need to come for a visit or have surveyors/builders come to assess the property before we exchange. Ravina especially has been very communicative and managed communications with both our solicitors and the sellers promptly!
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleI found the team at Alan de Maid very professional whilst also offering a personal service. Our house sale process had its ups and downs, but at all points we were kept up to date with what was going on, and the dialogue between all parties was maintained very well. Thank you for helping us and for keeping positive throughout!
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Thank you for taking the time to leave us a 5* review.
5/5
GoogleI had excellent, friendly and professional service from the Beckenham office team. The sale took longer than expected but they were always available and helpful with good knowledge of the local market.
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWithout a doubt the best estate agent experience I have had. ADM helped me with the purchase of my first property and worked around the clock to ensure that the entire process for the purchase took less than 12 weeks from our first viewing to completion. I want to give a special shout-out to Gina who was absolutely amazing throughout the entire process. She responded quickly to all emails and made sure that the process was as smooth as possible for both buyer and seller. Highly recommended!
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent service and lovely team. Would definitely recommend using Alan De Maid
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleFrist class service from ADM in Chislehurst. Big thanks to Franck who was dealing with our sale.
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleTeresa, Kerry and Franck are exceptional and I could not recommend them more highly. Personal service from start to finish, always available to answer any questions and an eye for detail when it comes to pictures and particulars as if the property was their own. 10/10.
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleAfter a difficult start with many staff changes, things really improved when Theresa and Franck took over They were both extremely helpful and hands on throughout the whole sale process Franck in particular filled in with communication with both ours and vendors solicitors At a difficult time of the mini budget for sales we received an excellent service to completion of contract. Thank -You
Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.
5/5
GoogleThrough a challenging sales process, Alan De Maid were excellent. In particular Kerry, who went out of her way to intervene where necessary, find solutions and made sure that everyone was kept up to date. Thank you, Kerry
Thank you for your superb 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleThank you Kerry and Franck for selling our home. Excellent customer service. The photos were great too!
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAn Excellent Estate Agent with a long-standing tradition for high quality service. I cannot thank Franck, Teresa and the team enough for helping me to sell my house. They were completely professional at every step and kept me totally up to date explaining every stage of the process. Many many thanks.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleHad a wonderful experience with Alan de Maid on our house buying process. Kerry Dexter was absolutely brilliant. She always kept us informed and was on top of things so that everything goes smoothly. She was very helpful when we needed information or advice. Thank you Kerry and the entire team at Alan de Maid.
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleKerry, has worked tirelessly to get our house sale over the line. Thank you Kerry and all the team at Chislehurst.
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleVery pleasant experience, agents are great and give swift responses. Franck was very helpful throughout the whole process when small hurdles were met.
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleFranck and the team were very professional and helpful during the whole process of buying our new house, despite the case was not easy due to a complex chain and other constraints. We are very very satisfied about the service received.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleWe bought a property via ADM (selling our own via another agent) and based on the experience I would strongly recommend the team and especially Kerry, who really went the extra mile during a tricky process. She put a lot of hours in constantly chasing up questions and progress from all parties, and got us over the line when at times it felt like things were looking rocky!
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleJust want to say a massive thank you to Kerry and Theresa for their support with the sale of our property. The offer was fast and at a great price thanks to putting the property on the market when suggested. They also chased solicitors, going above and beyond to get exchange and completion over the line. Thank you!
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleKerry and the team at Alan de Maid were great with our purchase. Kerry was always proactive and kept us updated regularly. Kerry was also very helpful and accommodating with us viewing the property several times or when arranging for surveyors etc. I would highly recommend Kerry and the team at Alan de Maid in Chislehurst.
Many thanks for your fantastic recommendation and 5* review. Best wishes, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Alan de Maid, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Alan de Maid and its branches won ESTAS awards in two years, most recently 2022.
ESTAS winners in two years, the group and its branches: 2020, 2022.
ESTAS awards by year, 2020 to 20222022 1 Gold and 1 Best in County ESTAS 2022 winners
2020 1 Bronze ESTAS 2020 winners
Source: ESTAS winners lists, as published, linked by year.
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Bromley (The Old Municipal Buildings) has the most, with 348 reviews rated 4.6 out of 5, followed by Beckenham with 233.
The six Alan de Maid offices, by town:
Yes. In The Trusted Agent 2026 awards, Beckenham won Gold, Bromley won Gold and Chislehurst won Trusted Agent. At the ESTAS 2022 awards the group won Gold for Sales in South East (KENT) and Best in County (Kent). The group and its branches have also won 1 other industry award since 2020.
