Trusted Agent profile

Alan de Maid estate agents in Bromley, Beckenham, Chislehurst and 2 more

4.8

β˜…β˜…β˜…β˜…β˜… Excellent

1,185 reviews across 6 offices and 3 platforms

Alan de Maid has six offices, in Bromley (two offices), Beckenham, Chislehurst, West Wickham and Orpington. Together they have 1,185 reviews on three platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

1,170

Reviews on Google

All 6 offices

Facebook logo

4.0 / 5

4

Reviews on Facebook

All 6 offices

Trustpilot logo

11

Reviews on Trustpilot

Business-wide

Our offices

Alan de Maid's six offices, most reviewed first. Each has its own page.

Reviews on Google

Showing 1,167 reviews on Google only. Show every review

5/5

Google

I recently went with Alan De Maid to buy a Flat! From day one there services were brilliant. They did great customer service, made sure I had the right address to the property and also knew where to park when I viewed the flat! In the process of completing to buy the property, they recommended the solicitors called Lewis Nedas Law. They were brilliant from the start as well. Always emailing or phoning me to get certain information or clarification as well. Daniel

Dan Β· 15 December 2023 Β· Alan de Maid Bromley (The Old Municipal Buildings)

Agent replied Β· 12 June 2024

Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

Ross at Alan De Maid is so genuine and friendly and made finding and purchasing our home a positive experience. Thank you.

Sappho Β· 13 December 2023 Β· Alan de Maid Beckenham

Agent replied Β· 10 June 2024

Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

I brought a flat and the service was excellent πŸ‘Œ Ross and Lisa were brilliant helped me out from start to finish .kept me updated all the time …

Dona Β· 13 December 2023 Β· Alan de Maid Beckenham

Agent replied Β· 10 June 2024

Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.

5/5

Google

Wonderful experience. As a first time buyer I found all the agents in Beckenham amazing to deal with, knowledgeable, responsive and most key no 'guff' but straight talking. Use them not a bigger chain. Their connection to the local area and the stakeholders one needs to complete a transaction are second to done.

Bob Β· 13 December 2023 Β· Alan de Maid Beckenham

Agent replied Β· 10 June 2024

Thank you for your terrific 5* review Bob. Best wishes, Lucy, Customer Relations.

5/5

Google

Incredibly great experience buying a property via Alan De Maid. The entire team were friendly, answered all my questions quickly and kept me in the loop at all stages. Lisa was especially helpful and made the whole experience far less stressful than it could have been, and went above and beyond to help me out. I'll 100% be using to Alan De Maid and Lisa if I come to selling in the future.

Billy Β· 12 December 2023 Β· Alan de Maid Beckenham

Agent replied Β· 9 June 2024

Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.

5/5

Google

A really great experience selling our property with Lisa at Alan De Maid in Beckenham. Lisa and her team were great at communicating throughout the process and were friendly, professional and honest at all times. This made what is often a stressful process as smooth and issue free as possible. I'd highly recommend working with Alan De Maid Beckenham for your property sale.

Tom Β· 12 December 2023 Β· Alan de Maid Beckenham

Agent replied Β· 10 June 2024

Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

When it came to selling our house, Alan de Maid really stood out to us as the Estate Agent of choice. Lisa is so passionate and knowledgeable about the local area and market that we knew straight away our property would be in good hands and the team were brilliant throughout the entire process. They were always available, helpful and understanding when problems arose making the whole experience that much easier. Thanks so much for all your help

Peter Β· 12 December 2023 Β· Alan de Maid Beckenham

Agent replied Β· 9 June 2024

Many thanks for your fantastic 5* review and your kind words. Best wishes, Lucy, Customer Relations.

1/5

Google

very dissapointed with your service, unprofessional

Georgiana Β· 29 November 2023 Β· Alan De Maid Orpington

Agent replied Β· 24 October 2024

Hello, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by emailing review@countrywide.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Relations.

1/5

Google

My family dealt with them they gave extremely poor service

AV Β· 29 November 2023 Β· Alan De Maid Orpington

Agent replied Β· 24 October 2024

Hello, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by emailing review@countrywide.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Relations.

1/5

Google

Very good in undervaluing properties and than selling to own beneficiaries

Shub Β· 29 November 2023 Β· Alan De Maid Orpington

Agent replied Β· 24 October 2024

Hello, I am sorry you feel this way please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.

5/5

Google

Good service, they were very helpful and quick to reply to emails.

Joshua Β· 29 November 2023 Β· Alan De Maid Orpington

Agent replied Β· 24 October 2024

Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.

1/5

Google

Appalling service no response for more than 5 days, customer service is clearly not a priority for them. There is definitely something going on behind the scenes with their property selling.

Zain Β· 29 November 2023 Β· Alan De Maid Orpington

Agent replied Β· 24 October 2024

Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

5/5

Google

We had a fantastic experience with this agency! Rebecca was extremely helpful and nice during the process and made it very quick and easy. Extremely happy with the new home . Thank you very much Rebecca !

Diana Β· 29 November 2023 Β· Alan De Maid Orpington

Agent replied Β· 24 October 2024

Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Very pleased with the service in selling our property. In a difficult market James and his colleague were persistent in their efforts to find a buyer and once terms were agreed they closely monitored the sale at every stage to ensure a quick and satisfactory exchange of contracts.

Colin Β· 29 November 2023 Β· Alan De Maid Orpington

Agent replied Β· 24 October 2024

Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.

5/5

Google

We are first time buyers and they have been with us all through the way, James has been amazing, very responsive and always making sure everything is being followed through. They were very patient as we had a lot of questions being first-time buyers. I also recommend getting in touch with their mortgage advisor, Spencer, who helped us continuously in this journey. Today, we are looking forward to closing and finally owning our first home.❀️ cant thank them enough!

Joan Β· 29 November 2023 Β· Alan De Maid Orpington

Agent replied Β· 24 October 2024

Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Very professional service. Great team of experienced agents. Was impressed with my initial meeting with Lisa and then we had Hannah and James managing the sale of the property. We always had prompt feedback after each viewing. Hannah then took the lead once the sale was agreed and was always on hand to help or answer queries when needed.

Henry Β· 18 November 2023 Β· Alan de Maid West Wickham

Agent replied Β· 15 June 2024

It is wonderful to read your kind words and comments! Thank you for the 5* review! - Best Wishes, Scott @ Customer Care.

5/5

Google

A big thank you to all at Alan de Maid especially Ravina Ferma for her great communication and quick reactions , highly recommended

Rob Β· 15 November 2023 Β· Alan de Maid Bromley (The Old Municipal Buildings)

Agent replied Β· 12 June 2024

Thank you for your wonderful words and 5*'s! - Best Wishes, Scott @ Customer Care

5/5

Google

The team have been really helpful throughout the process. Everyone was really lovely and supportive. Thank you again so much!

Ophelya Β· 15 November 2023 Β· Alan de Maid Bromley (The Old Municipal Buildings)

Agent replied Β· 12 June 2024

Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Such an easy and quick process with Alan de Maid from purchasing the property and letting it out straight away. I did not need to do a thing, they covered everything.

Alice Β· 15 November 2023 Β· Alan de Maid Bromley (The Old Municipal Buildings)

Agent replied Β· 12 June 2024

Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.

5/5

Google

Ravina managed my sale, she did an excellent job, she did not let my buyer reduce and we felt.very protected and wouldn’t hesitate to recommend or use her again

William Β· 15 November 2023 Β· Alan de Maid Bromley (The Old Municipal Buildings)

Agent replied Β· 12 June 2024

Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.

5/5

Google

ADM were helpful from start to finish , although that was not long at all…… great Communication & very professional. I would definitely recommend & use again. Deborah

Debby Β· 15 November 2023 Β· Alan de Maid Bromley (The Old Municipal Buildings)

Agent replied Β· 12 June 2024

Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.

5/5

Google

I recently rented a property through Alan De Maid, they are very professional, punctual and guided me through the whole process with a great amount of patience. Definitely would recommend their expertise anything property related. :)

Kristal Β· 15 November 2023 Β· Alan de Maid Bromley (The Old Municipal Buildings)

Agent replied Β· 12 June 2024

Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

5/5

Google

Ravina was our designated estate agent and she was fantastic! She was also on hand to answer any queries and went above and beyond to ensure we were comfortable and secured the dream property! Would recommend to anyone looking to secure the home of their dreams!

Seb Β· 15 November 2023 Β· Alan de Maid Bromley (The Old Municipal Buildings)

Agent replied Β· 12 June 2024

Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.

1/5

Google

Incapable of managing their properties. Caused disruption, damage, and nuisance. Would rate 0 stars if I could. Edit : I had hoped there would be some form of communication or repair work done so that I could alter my review. Unfortunately, Alan De Maid Bromley Branch has a lack of adequate maintenance and a poor housing society system. Myself, my landlord and letting agent have repeatedly emailed and called to sort out a reoccuring leak and a broken window. Their tenant angrily smashed glass out of the top floor window onto the neighbours roof below. This is a safety concern, which has been ignored. Also, allowing tenants to be messy and dirty in the front of the property, not caring for bin area attracting pests, attracts antisocial behaviour such as drug takers stopping by the rubbish to take their drugs. (DISGUSTING!) Also, this has been luring rubbish tippers of the public who pass by and decide to chuck their rubbish on top. So far, I stand by my review as Alan De Maid seems incapable of properly screening potential tenants and maintaining good quality standards. Should this be resolved, then I will update this review and trustpilot.

A Β· 15 November 2023 Β· Alan de Maid Bromley (The Old Municipal Buildings)

Agent replied Β· 12 June 2024

Hello! We have contacted our local team about your concerns, however, they were unable to find any record of you being a client of the local team. Please do contact us via review@countrywide.co.uk with further details of your experience and how you are a client of our local team. Kind regards, Scott @ Customer Care

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Alan de Maid, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Alan de Maid and its branches won ESTAS awards in two years, most recently 2022.

ESTAS winners in two years, the group and its branches: 2020, 2022.

ESTAS awards by year, 2020 to 2022
  • 2022 1 Gold and 1 Best in County ESTAS 2022 winners

    • GoldESTAS 2022: Sales, South East (KENT)
    • Best in County (1)ESTAS 2022
      • Kent: Sales
  • 2020 1 Bronze ESTAS 2020 winners

    • BronzeESTAS 2020: Sales, South East (Kent)

Source: ESTAS winners lists, as published, linked by year.

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Questions about Alan de Maid

Which Alan de Maid office has the most reviews?

Bromley (The Old Municipal Buildings) has the most, with 348 reviews rated 4.6 out of 5, followed by Beckenham with 233.

Where are the Alan de Maid offices?

The six Alan de Maid offices, by town:

Has Alan de Maid won any awards?

Yes. In The Trusted Agent 2026 awards, Beckenham won Gold, Bromley won Gold and Chislehurst won Trusted Agent. At the ESTAS 2022 awards the group won Gold for Sales in South East (KENT) and Best in County (Kent). The group and its branches have also won 1 other industry award since 2020.

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