Ad Hoc Property Management Ltd letting agents in Angel and Birmingham

★★★★★ 1/5

Google

Bad communications from start to finish. I spoke to Stacey through email as nobody ever picked up the phone. I enquired through Rightmove and got an email to say there was a room available and to confirm a few things. I confirmed I was eligable and was asked what property I was enquiring about (this would be a reoccuring theme). I was asked again if i was interested in the property which of course I was. She then let me know viewings would be happening on the Thursday the 22nd but when I recieved the viewing confirmation email it was for a different property. I brought this up and WAS ASKED AGAIN WHICH PROPERTY I WAS ENQUIRING ABOUT, a new confirmation was made but I failed to notice the date had also changed from the thursday to the wednesday. it was also falsely confirmed by Stacey to be the thursday in a follow up confirmation email to say I look forward to seeing her then. the property is now off the market and i missed the viewing.

Jason · 11 October 2024 · Ad Hoc Property Management Ltd Birmingham

★★★★★ 5/5

Google

I would like to say it's a pleasure working with claire at the Birmingham branch, there is nothing she won't do to try and help you out the best she can, she's a very kind and caring person and very understanding when your having difficulties or problems, thank you so much for everything you have done for me, highly recommended

Craig · 11 October 2024 · Ad Hoc Property Management Ltd Birmingham

★★★★★ 5/5

Google

Fantastic team.

ElBethel · 11 October 2024 · Ad Hoc Property Management Ltd Birmingham

★★★★★ 5/5

Google

Very professional but friendly special thanks to very helpful an supportive Kasia Korona

MrSkorpioxxx · 11 October 2024 · Ad Hoc Property Management Ltd Birmingham

★★★★★ 4/5

Google

My experience was good, Kasia assisted me and she explained everything properly

Gugulethu · 11 October 2024 · Ad Hoc Property Management Ltd Birmingham

★★★★★ 4/5

Google

Ad Hoc Property Management, have provided an excellent service providing security for vacant properties. Very helpful management team, diligent, trustworthy and reliable.

Richard · 11 October 2024 · Ad Hoc Property Management Ltd Birmingham

★★★★★ 5/5

Google

Just moved into large room in old rectory in Solihull, toastie warm , friendly guardians I have met so far, slot cheaper than my old flat I was renting, Kasia from Ad-hoc very helpful. All good.

Jeff · 11 October 2024 · Ad Hoc Property Management Ltd Birmingham

★★★★★ 1/5

Google

I filled in an application form online and a woman called me. I asked her if they accept benefits (given that they're long-term and would easily cover at least 30x the rent) and she said no. When I asked why, she said "we just don't accept benefits" that's not an actual, intelligible answer. Next time, if you don't know the answer to something, say that. Then, let the person enquiring know that you'll check with management as to why and then be in touch. That is how you provide basic, bare minimum customer service.

Queen · 11 October 2024 · Ad Hoc Property Management Ltd Angel

★★★★★ 3/5

Google

Rating only, no written review.

MUHAMMED · 11 October 2024 · Ad Hoc Property Management Ltd Angel

★★★★★ 1/5

Google

They have zero customer service, you call and leave a message and they don’t return the call.

Miroslav · 11 October 2024 · Ad Hoc Property Management Ltd Angel

★★★★★ 5/5

Google

Amazing experience. Julius helped us choosing a flat and since the begging he was very helpful and caring, easy communication and a very understandable person .

Matheus · 11 October 2024 · Ad Hoc Property Management Ltd Angel

★★★★★ 2/5

Google

I saw this opportunity to rent a temporary apartment. The price an location were very appealing to me. Try to call several times, did enquire more that I could. One Saturday, I tried my luck, and guess what? Yes, someone answered the flipping phone. Tried to book a viewing for the desired apartment. The agent or whatever that picked up the phone call said that would be unlikely that I would get an agent for the requested matter. That's fine. However, she also said that I would get a phone call (on the day, as I called in between 8h30-10h30), from someone higher than her (supervisor) to explain to me about the whole situation/process. Close to 13h30 called again, as nobody did call me back. Different person answers the phone, a bit rude btw, and said that would be unrealistic to get a supervisor on Saturday to call someone back. Why in the first place would even consider to say that someone would call you, if you already know that THERE IS NO ONE THERE TO DO SO???? Eventually, a week later, I get a phone call from I don't know who at this point, saying that they have a property (not the ones I have enquired about) and I could view it at this date and time. The person also said that the other tenant must come too. The surprise on my face when I saw the flat!? I don't know how to describe the feeling, the neighbours, the look and state of it. Lastly, the gentleman that came to show the flat, was very polite, friendly and helpful. As he was very keen to explain how things function and all that. Overall, this all scheme and personnel don't give 2 shits about people! Likely, we found another flat, but damn! Quite experience. Good luck for whoever gets a flat, but considering my own experience, I would not recommend this agency.

Janine · 11 October 2024 · Ad Hoc Property Management Ltd Angel

★★★★★ 5/5

Google

Rating only, no written review.

Attila · 11 October 2024 · Ad Hoc Property Management Ltd Angel

★★★★★ 1/5

Google

When I called the staff on the day of the viewing, he spoke very rudely and did not tell me the proper address, so the viewing did not take place. When calling, he said he was busy and spoke in such a way that calling on the phone seemed to be irritation.We traveled 60 miles to come to the viewing. Because of his behaviour we had to go back without viewing.

Christy · 11 October 2024 · Ad Hoc Property Management Ltd Angel

★★★★★ 5/5

Google

Ad Hoc Property is doing a great job in providing alternative housing to the public. I must recommend Charlie Mcmonagle was very professional and helpful, he loves his job.

Norbert · 11 October 2024 · Ad Hoc Property Management Ltd Angel

★★★★★ 1/5

Google

HORRIBLE. AVOID. Incredibly bad communication. Unreasonable. They kept asking me for a share code because I have an indefinite leave to remain permit, which means they don't understand standard landlord practices. Fair enough. This is a guardianship. I explained to them the situation and they aren't willing to understand. No reply. No one bothers to send me one line of email to say "we're working on it", nothing! On the last call, they started tellling me how I should've done their work for them to "send them a home office document like someone else has done in your situation"...........I had already sent them the website link to obtain a right to rent check from the home office by inputting my information. A simple reply to my email to fill it out for them and I would have done it straight away! Told me I would be too demanding for them for wanting basic professionalism from them. Once again, AVOID. Perhaps it depends on which managers you get. I want to say thanks to Julius who was helpful throughout. My difficulties were with Dean Tidy. Edit to add on to the reply: So many contradictions. First they claimed my right to rent was unlawful, to which it isn't, so they flipped on their "process" and told me "I should have sent them the form because someone else did it when they had the same permit as you"... this is something that is meant for landlords to fill in. Now once again they're going on about not changing processes. Make up your mind! All this because they simply can't swallow their pride to say "sorry, we misunderstood".

Tsukasa · 11 October 2024 · Ad Hoc Property Management Ltd Angel

★★★★★ 1/5

Google

Very rude! A person called Charlie who works here is extremely rude and treats you with total disrespect. His behaviour is as if he’s the gods and we should never ask him a question, never lets us speak. I’ve had a very bad experience, never going back to them and suggest you all to not trust the positive reviews. So firstly this guy comes to the viewing 10 mins late and rush the viewing. I told him clearly that it would be me and husband living in the property, I’ll be flying next week for 4 weeks and my husband would be searching for a job when he comes back. He said he won’t be able to have the contract on my husband’s name unless he sees him in person but will be able to go forward with mine. He also said if my husband had savings for 3 months rent, then he can give him a contract after seeing him. All this made sense. He calls me in the evening asking for the 16 digit card number, which is extremely unsafe. I asked him for a bank account and he goes “I can’t change the process for you, if you don’t want it, then I can find someone else”. I said I’ll double check with the banks and call you back. Called him back in 15 mins and he won’t pick up or message. I tried calling him till the day of my flight, he didn’t pick up, so I called in the office on the day of the flight, told a lady that I’ll be travelling today, I’m not sure how to pay the deposit. Guess what, she sends me a BANK ACCOUNT detail for transferring. Why didn’t he send me this earlier when I asked? I called Charlie outside UK to double check if I can pay the deposit. He goes I can’t do it now because you’re out of the country. I told him that I’ve clearly told you that this will be scenario and I even spoke with one of the staff. He literally goes “I can’t be having babe talks with you. I’m not going forward with you.”. That’s literally super harsh for asking why aren’t you guys keeping up your words?! It’s good for me to not go with you guys! I literally cried when I said what happened to your staff. Genuinely, you guys need to give this guy Charlie some customer service training. He’s not the only busy person around and he literally need to stop behaving like he’s god and everyone must listen to what he says!

Kavya · 11 October 2024 · Ad Hoc Property Management Ltd Angel

★★★★★ 2/5

Trustpilot

Too busy for anything

I don't usually give bad reviews, but I'm really annoyed this time. They're hard to get hold of. They're always so busy it makes me wonder if they're short staffed. I was looking for a new room and found this big room for a really good price. However, after I went through all their very thorough checks they told me more than 2 weeks later that they had problems with their HMO licence and I had to find another place. They also told me they would give me back the holding fee. This happened in August this year and I'm still waiting for it now. It really annoys me because landlords would freak out if their tenants don't pay their rent on time, but we're supposed to wait months for them to give us back what they owe.

O · 9 October 2024 · Ad Hoc Property Management Ltd Angel

★★★★★ 4/5

Trustpilot

Great check-in

Another excellent, very professional check-in with Federica, we can't praise it enough. It's our third property with Ad-Hoc which we consider a great alternative of flexible accommodation, although the price/fee for couples could be lower( considering the big size of some rooms) avoiding couples to rent two rooms. A big room rented for 600/650 to a couple and a single for 400/450 to a single, seems even more profitable than renting two to a couple for 450 each. Unless they fight often :), a couple will end up using only one of the rooms most of the time and common areas of the property to cook, eat, read...A special mention to the maintenance Ad-Hoc staff (Mark and Claire) always very kind and helpful.

Carla · 8 October 2024 · Ad Hoc Property Management Ltd Angel

★★★★★ 5/5

Trustpilot

⭐️⭐️⭐️⭐️⭐️

I recently had the pleasure of renting a room from ADHOC, and I cannot recommend it highly enough! From the moment i arrived, i was greeted with a warm and welcoming atmosphere that made me feel right at home.What truly set my experience apart was the exceptional service provided by Mr Daryl. From the initial renting process to my check-out, he was incredibly responsive and attentive. Any questions i had was answered promptly, and he went above and beyond to ensure my stay was comfortable and enjoyable.If you’re looking for a beautiful house or room to rent with a fantastic property manager who truly prioritizes their guests, look no further ADHOC is a gem! 😃👍🏻

Eric · 7 October 2024 · Ad Hoc Property Management Ltd Angel

★★★★★ 5/5

Trustpilot

Very easy

Very easy, pleasant and efficient. We had been Guardians previously so that undoubtedly made it slicker.

Adam · 7 October 2024 · Ad Hoc Property Management Ltd Angel

★★★★★ 5/5

Trustpilot

Like to say thank you to Lauren and I…

Like to say thank you to Lauren and I think dave hes name was for all the help they provided me to move into 1 of the properties hassle free thank you

Ivan · 7 October 2024 · Ad Hoc Property Management Ltd Angel

★★★★★ 5/5

Trustpilot

Great company

Excellent company with clear communication at every step. The staff were incredibly helpful, especially Martin, who ensured everything went as smoothly as possible.

Aden · 2 October 2024 · Ad Hoc Property Management Ltd Angel

★★★★★ 5/5

Trustpilot

Outstanding Customer Service

Simply, the best letting Agency I have had in 20 years of renting in the UK.I rented from Ad Hoc over a decade ago and I was helped by Martin. The agency keeps with the same great values up until today.On this occasion, I had the pleasure of being guided by Lauren, what a kind, friendly, informative and genuinely helpful lady. You can feel the sincere approach. Lauren kept me informed throughout the process of applying and referencing. Lauren, Martin and the rest of the team are prompt to support and resolve if we have questions about the house and they try their best to resolve any issue as soon as possible. I am very grateful for your kindness and support. One feels welcomed, not many Agents make you feel like that these days.

Lucia · 2 October 2024 · Ad Hoc Property Management Ltd Angel